Class presentation

1. Zag The

2. Who Are We?

4. 499 stores worldwide

5. We sell…

10. Why?

13. for you

14. all of you

15. diverse you

16. How?

18. We listen to what you want Hawaiian Music

19. We listen to what you want Local TV shows

20. We listen to what you want Local authors

21. We listen to what you want The Brand Gap

22. We listen to what you want The Brand Gap The Culture Code

23. We want to be a headquarters

25. Are you not entertained?

26. Authenticity Mental Fitness Nostalgia Self-service Online Shopping

27. Our Enemy…

28. Why are we not #1?

29. poor execution

30. red ocean

31. How do we become #1? How do we get better?

32. Listen to community and customers

33. Stock shelves with local products

34. More in-store activities, like performances

35. Author signings

36. Employee interaction is crucial

37. Help community

38. Customer Satisfaction

40. Thank You