Pdp It Crisis Ppt

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A brief presentation on crisis management in information technology.

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Pdp It Crisis Ppt

  1. 1. Crisis Management and Information Technology Presented by: Jesse Kedy © 2009 Jesse Kedy
  2. 2. Overview <ul><li>Objective: Be able to discuss the following </li></ul><ul><li>Characteristics of a Corporate Crisis </li></ul><ul><li>Crisis Management Communication Goals </li></ul><ul><li>How to Plan for IT Crisis Management </li></ul><ul><li>Various Tools Available for IT Crisis Management </li></ul>© 2009 Jesse Kedy
  3. 3. Characteristics of a Corporate Crisis (SELL PISS) <ul><li>S urprise </li></ul><ul><li>E scalating Flow of Events </li></ul><ul><li>L ack of Information </li></ul><ul><li>L oss of Control </li></ul><ul><li>P anic </li></ul><ul><li>I ntense S crutiny (mainly external) </li></ul><ul><li>S hort Term Focus </li></ul>© 2009 Jesse Kedy
  4. 4. Company Objectives <ul><li>Preserve: </li></ul><ul><li>Short Term </li></ul><ul><li>Normal IT Operations </li></ul><ul><li>Long Term </li></ul><ul><li>Reputation & Credibility (of Company/ Division) </li></ul><ul><li>Image (of Company / Brand) </li></ul><ul><li>Healthy Relationship with Environment </li></ul>© 2009 Jesse Kedy
  5. 5. Communication Features of Successful Crisis Management <ul><li>Timing What companies do and say… </li></ul><ul><li>Initiative Reach out early and often. </li></ul><ul><li>Responsibility Don’t deny it but don’t always accept it </li></ul><ul><li>Openness Within company and with stakeholders </li></ul><ul><li>Consistency When the company is at stake, have one voice. </li></ul><ul><li>Honesty The best policy </li></ul>© 2009 Jesse Kedy
  6. 6. IT Risks <ul><li>Internal </li></ul><ul><ul><li>Technical Failures : Internal System Crash </li></ul></ul><ul><ul><li>Human Error : Pouring Coffee on a Mainframe </li></ul></ul><ul><li>External </li></ul><ul><ul><li>Intentional : Hacking/ DoS Attack/ Virus </li></ul></ul><ul><ul><li>Human Error : Service Provider Crash (Electricity; IT; Security) </li></ul></ul><ul><ul><li>Outsourcing is an IT and Security Risk </li></ul></ul>© 2009 Jesse Kedy
  7. 7. Planning for IT Crisis Management <ul><li>1. Appoint Chief Security Officer </li></ul><ul><li>2. Appoint IT Crisis Response Team & Rehearse </li></ul><ul><li>3. Recognize all Internal/ External Risks </li></ul><ul><li>4. Search for Weaknesses </li></ul><ul><li>5. Determine Priorities (Short vs. Long-Term) </li></ul>Top 10 Tips to Help you Prepare for an IT Crisis © 2009 Jesse Kedy
  8. 8. <ul><li>6. Learn from Others </li></ul><ul><li>7. Develop Specific Plans and Stick to Them </li></ul><ul><li>8. During Crisis – Log Everything! </li></ul><ul><li>9. Plan to Communicate: Keep People Informed </li></ul><ul><li>10. Be Prepared not to be Prepared </li></ul>Planning for IT Crisis Management Top 10 Tips to Help you Prepare for an IT Crisis (Cont) © 2009 Jesse Kedy
  9. 9. Crisis Management Tools <ul><li>Operations </li></ul><ul><ul><li>Web-Based Crisis Management Systems </li></ul></ul><ul><ul><li>Electronic Data Vaulting and Recovery Systems </li></ul></ul><ul><li>Facilities </li></ul><ul><ul><li>Central Station Alarms </li></ul></ul><ul><ul><li>Emergency Power Generation </li></ul></ul><ul><ul><li>Fire Suppression </li></ul></ul><ul><li>Personnel </li></ul><ul><ul><li>Personal Data Assistants </li></ul></ul>© 2009 Jesse Kedy

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