Murray Hammond Project Portfolio - DuPont Community Credit Union IPT project

1. DuPont Community Credit Union – Cisco IPT Phone System
Waynesboro, VA
Dimension Data
Murray Hammond
Problem:
DuPont Community Credit
Union (DCCU), with 9
branches and 150
employees located in
central Virginia, was
planning to expand
operations to a new datacenter and had future plans to open several additional branch offices. The
existing branches were connected to the main office via Frame Relay T1 lines. Each branch used a
stand-alone phone system that was not integrated into the main PBX. The existing Avaya PBX
could not handle the expansion plans without a complete replacement. DCCU had a Zeacom Call
Center application with voice mail that integrated into their Avaya PBX and the solution had to
include the integration into the new phone system. The new phone system also had to integrate all
branches into one system.
Solution: Working with Cisco and nTelos, Dimension Data designed a solution to upgrade the
1.5MB T1 frame relay network to 10MB Metro Ethernet Network (MAN) using Cisco 3550 layer 3
stitches at each branch and the new datacenter. Normally routers would be used at the branches, but
Dimension Data engineered a solution using 802.1q trunking and VLAN’s to handle the voice
routing. Dimension Data worked with Cisco and Zeacom to meet the challenge of integrating the
Call Center software into the new Cisco IPT system. Once the MAN was in place at the new
datacenter and the main office, the Cisco IPT system was brought on line in tandem with the Avaya
PBX for a testing and training period. After the testing phase was complete, the cutover was
scheduled over a holiday weekend. During the cutover, the Cisco Call Managers were moved to the
new datacenter and brought online.
Benefit: Working closely with the teams at DCCU, Cisco, nTelos, and Zeacom, Dimension Data
was able to design a solution that addressed the primary objectives of the credit union: 1) a cost
effective phone system that integrated with the existing Zeacom Call Center application, 2) upgrade
the costly and antiquated T1 Frame Relay network to a less expensive and considerably faster
10MB Ethernet MAN, and 3) schedule a testing/training phase with both systems running in tandem
to allow the bank time to learn the new system prior to the live cutover. In addition, by eliminating
the branch routers, Dimension Data was able to save the credit union almost $100,000.
E. Murray Hammond Project Portfolio – DuPont Community Credit Union Cisco IPT Project