S.No Salesforce Business Analyst role Computer Systems Analysts Match the roles and responsibilities Which point of computer system analyst role match to Salesforce analyst point? Explain briefly how it is related in IT project in real time world 1 Responsible for gathering and Creating Custom Objects, Tabs, Custom Apps, Workflows, Approval processes, Validate Rules, Page Layouts, Data Mapping, Data Export and Imports, Application Support, Security Administration, Maintenance, and User Security Management, Creating Reports, Dashboards, Apex Triggers, Apex classes, Data migration, SOQL, SOSL Queries. Consult with managers to determine the role of IT systems in an organization 2 Responsible to build standard report templates, data validation, and issue research/resolution, Strong analytical, reporting, Excel, and database skills, extensive knowledge of CRM software (experience administering and configuring Salesforce.com application and Oracle ERP applications). Research emerging technologies to decide if installing them can increase the organization's efficiency and effectiveness 3 Work with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need. Prepare an analysis of costs and benefits so that management can decide if IT systems and computing infrastructure upgrades are financially worthwhile 4 Work as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community. Devise ways to add new functionality to existing computer systems 5 Create New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads. Design and implement new systems by choosing and configuring hardware and software 6 Implement pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects. Oversee the installation and configuration of new systems to customize them for the organization 7 Generate Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs. Conduct testing to ensure that the systems work as expected 8 Integrate and deploy custom integration solutions using Force.com Eclipse IDE Plug-in, Force.com Explorer, Data Loader, Force.com Excel Connector, Migration Tool and process builder. Train the systems' end users and write instruction manuals 9 Conduct Release Management tasks required to promote tested functionality from different sandboxes into production environment. Expeftise in Agile/Serum and Waterfall methodologies, SOftware Development Life Cycle (SPLC) processes. 10 Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions. 11 Deploy salesforce components from sandbox to production using Change Set and E.

1. S.No
Salesforce Business Analyst role
Computer Systems Analysts
Match the roles and responsibilities
Which point of computer system analyst role match to
Salesforce analyst point?
Explain briefly how it is related in IT project in real time world
1
Responsible for gathering and Creating Custom Objects, Tabs,
Custom Apps, Workflows,
Approval processes, Validate Rules, Page Layouts, Data
Mapping, Data Export and Imports,
Application Support, Security Administration, Maintenance, and
User Security Management, Creating Reports, Dashboards,
Apex Triggers, Apex classes, Data migration, SOQL, SOSL
Queries.
Consult with managers to determine the role of IT systems in an
organization
2
Responsible to build standard report templates, data validation,
and issue research/resolution,
Strong analytical, reporting, Excel, and database skills,
extensive knowledge of CRM software (experience
administering and configuring Salesforce.com application and
Oracle ERP applications).
Research emerging technologies to decide if installing them can
increase the organization's efficiency and effectiveness
3
Work with various Salesforce.com objects like Accounts,
Contacts, Leads, Opportunities, Reports, and created custom
objects based on Business need.

2. Prepare an analysis of costs and benefits so that management
can decide if IT systems and computing infrastructure upgrades
are financially worthwhile
4
Work as a Sales Force Chatter APP with the organization and
regularly participated in the meetings and chatter community.
Devise ways to add new functionality to existing computer
systems
5
Create New Reports, New Dash Boards, and worked on Data
Loader by uploading about close to a million records and
experienced in cleansing and De-duplicating bulk loads.
Design and implement new systems by choosing and
configuring hardware and software
6
Implement pick lists, dependent pick lists, lookups, master
detail relationships, validation and formula fields to custom
objects.
Oversee the installation and configuration of new systems to
customize them for the organization
7
Generate Apex Classes using WSDL and wrote business logic
layer for integration with external web services to the system
for functional needs.
Conduct testing to ensure that the systems work as expected
8
Integrate and deploy custom integration solutions using
Force.com Eclipse IDE Plug-in,
Force.com Explorer, Data Loader, Force.com Excel Connector,
Migration Tool and process builder.
Train the systems' end users and write instruction manuals

3. 9
Conduct Release Management tasks required to promote tested
functionality from different sandboxes into production
environment. Expeftise in Agile/Serum and Waterfall
methodologies, SOftware Development Life Cycle (SPLC)
processes.
10
Added custom fields and validations to new and existing objects
and added custom functionality using custom controllers and
custom extensions.
11
Deploy salesforce components from sandbox to production
using Change Set and Eclipse force.com IDE.
12
Use Data Loader, ETI tool (Informatica) for loading data into
salesforce sandboxes.
Running head: OPEN ACCESS
1
OPEN ACCESS

4. 7
Trident University International
Jimmy Butler
Module 3 Case-Open Access
LIB597-Online Research Course for Graduate Students and
Research
Dr. Ellena Stone Meredith
September 1, 2019
Open Access
Researchers argue that open access has significantly become
beneficial in the current world of research. Beall, (2010) say
that open access is an extensive international academic
movement that enhances open and free online access to a variety
of educational information. Some of this information includes
data and various publications. Hence, open access allows
individuals to download, read, print, search or use the
information for education purpose. Contrary once should adhere
to legal agreements related to open access materials.
However, open access has played a vital role, especially in
academic institutions, where students can access a variety of
academic resources free of charge. The research found that
students and scholars spend much of their time on the Internet
looking for academic resources, which are crucial in their
course work. Thus, open access is essential across all academic

5. fields. This paper aims at examining the pros and cons of open
access.
Advantages of open access
Open access allows free access to learning materials. According
to studies, the primary aim of having open access to facilitate
access to a variety of academic articles and other critical
academic materials (Heron, Hanson & Ricketts, 2013).
Interestingly, those people are unable to join university can
learn on their own online through open access to scholarly
materials. Research shows that there has been an emergence of a
variety of open access online course. Hence individuals can
enroll in such courses, which allows them to advance their
knowledge and skills. Moreover, individuals incur no or less
cost while learning through open online courses.
It allows extensive access to academic materials and learning.
Open access allows an individual to access educational
materials in any region across the world. Hence the individual
only needs a computer and a stable Internet connection to
browse numerous academic articles throughout the web.
Moreover, students and scholars situated in countries with low
income where education is extensive can access materials to
enhance their learning. Also, various researchers can connect
with the international research community through open access.
Hence, researchers and scholars can improve their knowledge
and skills through open access materials. Additionally, broad
access to academic materials allows the researcher to obtain
better results in their research projects.
Open access enhances scalability at a low cost. Scholars argue
that open access work is very efficient in terms of distribution.
Researchers found that open access can be distributed more
extensively while incurring little or no cost. Contrary, the
traditional publication techniques are very costly in terms of

6. printing and distribution of materials. Hence, open access
requires only an Internet connection to upload and publish
scholarly work or academic articles on the Internet. Open access
materials are circulated faster. In most cases, online academic
articles and other resources are distributed more quickly on the
Internet and made available to anybody who has access to the
Internet. Moreover, open access allows frequent update of the
latest research and other online materials. Hence, researchers
can get reliable and useful information more frequent.
Additionally, the most recent updated contents and online
resources can enhance learning in the academic institution since
leaners are updated on the current trends in their learning
majors.
Open access is less expensive for students. According to
research, most students access academic materials online.
Hence, open access has eased the burden of physical publication
to most students. Findings show that students opt for open
access to online scholarly articles since they can get the
required content more efficiently at a short time. Thus, students
choose to buy personal computers, which are efficient at
accessing open-access information. Although personal
computers are a bit expensive, on the other hand, they are
beneficial in the long run.
Studies show that open access materials provide businesses with
extensive recent materials. Such materials serve as a good
source of business ideas, which are beneficial for business
advancement. Also, such ideas allow businesses to boost the
economy. Additionally, businesses can get insight on current
trends and new methods of generating more revenues.
Disadvantages of open access
Lack of sustainability, studies show that open access
information is mainly free to users who can access it online.

7. Contrary, producing search information is not free. The authors
who publish such information incur some publishing fee (Bjork
at el., 2010). Moreover, writing and preparing open-access
information requires more time, which is not paid. Hence,
issues of time and cost mainly discourage the authors from
publishing their content through open access method. Therefore,
they opt for paid platforms where the students or individuals are
supposed to buy the content or incur some subscription fee to
access such the content.
Some open-access materials and information are of poor quality.
Some research shows that open access journals are sometime of
poor quality compared to the pay wall journal. Findings show
that some authors create low-quality arguments in their
materials. Thus, they opt to publish the poor quality contents to
sites, which have got less reputation. Most of these sites
provide open access methodology of accessing content and
online materials. Hence, such contents and materials are not
reliable sources of information to researchers and learners.
Moreover, such materials contribute to poor quality research
due to lack of enough information.
Rating of the researcher’s work depends on the impact factor.
However, the newly published journal takes too long before
they can obtain an impact factor. Hence the open-access
published materials take too long to gain ratings. Consequently,
authors are discouraged from publishing and preparing more
materials.
Conclusion
The discussion has revealed that open access is of critical
importance in various fields such as academic and businesses. It
opens up extensive opportunities for open access leaning to
various individuals. Moreover, open access provides materials
and information to various researchers, thus, improving their

8. research quality. Also, it is argued that open access lowers the
cost of using traditional publication since the materials are
always available online. Though some materials are presumed to
have low quality, contrary most of the information obtained
through open access method is found to be very useful.
Moreover, open access control has been attributed by various
disadvantages, mainly through the cost incurred in the
publication of such contents. Also, the poor quality of open
access control has resulted in poor quality research. Hence, the
researchers have opted for paid content, which guarantees the
quality assurance of online materials and contents. However,
the increasing use of web content has attributed to the high
demand for open access content. Hence, researchers and
learners have enhanced their learning experiences with the help
of open-access information. According to research, more than
67% of the peer-reviewed journal has been used free of charge
on the Internet. This indicates that open access sources are
significant in research and academics in general.
References
Beall, J. (2010). “Predatory” open-access scholarly
publishers. The Charleston Advisor, 11(4), 10-17.
Björk, B. C., Welling, P., Laakso, M., Majlender, P., Hedlund,
T., & Guðnason, G. (2010). Open access to the scientific journal
literature: situation 2009. PloS one, 5(6), e11273.
Heron, M., Hanson, V. L., & Ricketts, I. (2013). Open source
and accessibility: advantages and limitations. Journal of
interaction Science, 1(1), 2.

9. Field of study: Business Administration
Read the Literature Review Handbook:
Using the research topic and articles that you identified in
Module 3, write a two-page literature review overview.
1. Describe the overall topic that you have been investigating,
why it is important to the field, and why you are interested in
the topic.
2. Identify themes and trends in research questions,
methodology, and findings. Give a “big picture” of the
literature.
Background Reading
Required Reading
Succeeding with Your Literature Review : A Handbook for
Students
· Author:Oliver, Paul
· Date:2012
· Detailed Record
· Available in online library.