Write a two- to three- page paper responding to the questions at the end of Personal Skill Builder 14-1: You Make the Call! on page 553 of Supervision: Concepts and Practices of Management. A supervisory position in healthcare has become a difficult and demanding job. Trying to understand the Patient Protection coworkers and patient care. I have tried to accentuate the and Affordable Care Act (ACA) and not seeing many employ- positive, but I often have challenges dealing with adversity e end of one week, things went from bad to rs providing education and incentives for their employees to improve their health has created stress and conflict for many ar worse. Marty Johnson, an eight-year ER veteran poste some comments on Facebook.\"I am drowning in the healthcare professionals. Most healthcare professionals know emergency room at CMC. I HATE THEIR GUTS! My super isor Charlotte, the doctors, other nurses and techs are devils from hell!\" adopt proactive preventative behaviors to become healthier, happier, and do better work. Employers should find a way to reward their good health behaviors. Some hospitals have made significant reductions in staff and many healthcare pro- fessionals have been expected to do more with less. Alas, these are challenging times for the healthcare fie One of Marty\'s Facebook friends, a hospital employee, contacted the HR department and noted her concerns about the impropriety of the postings. Bob Renty, execu- tive VP for administration and the HR department, con- ducted an investigation. In a meeting with Renty and Carol Holbrook, HR director, Marty Johnson claimed that Du Monday\'s morning management meeting, it was re- ported that a survey found 53 percent of Community Medi- cal Center (CMC) nurses \"had high levels of stress, feelings of extreme fatigue and felt they had no control in providing quality healthcare.\" A group of managers were chosen to work with the human resources (HR) department and a consulting group to develop an action plan. Ma brainstormed the following short run strategies: (1) assign reasonable work hours, (2) allow nurses to have a full 30-min ute break and several 15-minute breaks during the day, (3) configure realistic assignment of tasks, and (4) create a man- agement culture that would support the nurses\'activities. not posted the offending comments and a friend, who had access to his Facebook account, might have posted them. A representative of the HR department interviewed the friend who at first stated that she was the author of the comments.The friend was not a CMC employee and after being warned that she might be charged with perjury, she admitted that Marty had told her to take responsibilityf the postings because he was afraid that he might lose his job. In a meeting with Charlotte, Renty, and Holbroo Marty said he was merely venting his frustratio several long and hard days at work. He said he had de leted the post and the comments had been directed for his online friends only.

1. Write a two- to three- page paper responding to the questions at the end of Personal Skill Builder
14-1: You Make the Call! on page 553 of Supervision: Concepts and Practices of Management.
A supervisory position in healthcare has become a difficult and demanding job. Trying to
understand the Patient Protection coworkers and patient care. I have tried to accentuate the and
Affordable Care Act (ACA) and not seeing many employ- positive, but I often have challenges
dealing with adversity e end of one week, things went from bad to rs providing education and
incentives for their employees to improve their health has created stress and conflict for many ar
worse. Marty Johnson, an eight-year ER veteran poste some comments on Facebook."I am
drowning in the healthcare professionals. Most healthcare professionals know emergency room
at CMC. I HATE THEIR GUTS! My super isor Charlotte, the doctors, other nurses and techs are
devils from hell!" adopt proactive preventative behaviors to become healthier, happier, and do
better work. Employers should find a way to reward their good health behaviors. Some hospitals
have made significant reductions in staff and many healthcare pro- fessionals have been expected
to do more with less. Alas, these are challenging times for the healthcare fie One of Marty's
Facebook friends, a hospital employee, contacted the HR department and noted her concerns
about the impropriety of the postings. Bob Renty, execu- tive VP for administration and the HR
department, con- ducted an investigation. In a meeting with Renty and Carol Holbrook, HR
director, Marty Johnson claimed that Du Monday's morning management meeting, it was re-
ported that a survey found 53 percent of Community Medi- cal Center (CMC) nurses "had high
levels of stress, feelings of extreme fatigue and felt they had no control in providing quality
healthcare." A group of managers were chosen to work with the human resources (HR)
department and a consulting group to develop an action plan. Ma brainstormed the following
short run strategies: (1) assign reasonable work hours, (2) allow nurses to have a full 30-min ute
break and several 15-minute breaks during the day, (3) configure realistic assignment of tasks,
and (4) create a man- agement culture that would support the nurses'activities. not posted the
offending comments and a friend, who had access to his Facebook account, might have posted
them. A representative of the HR department interviewed the friend who at first stated that she
was the author of the comments.The friend was not a CMC employee and after being warned
that she might be charged with perjury, she admitted that Marty had told her to take
responsibilityf the postings because he was afraid that he might lose his job. In a meeting with
Charlotte, Renty, and Holbroo Marty said he was merely venting his frustratio several long and
hard days at work. He said he had de leted the post and the comments had been directed for his
online friends only, not for hospital patients or fellow workers. He did not intend for his
comments t public or be viewed by the public at large The CEO said, "We want to ensure that
our patients receive the best care in a safe environment and we want to ensure that the nurses can

2. be the best they can be! As the management team walked out of the door, they agreed to provide
all employees with ample feedback and find ways to recognize their contributions. anagement
told Marty they would get back with him later in the day. Renty and Holbrook asked Charlotte to
make a recommendation on what to do about Marty's actions. As Charlotte pondered what to do,
she looked at Charlotte Kelly was the emergency room (ER) supervi- sor and had a diverse group
of emplovees who were opera tional 24/7. Like many supervisors, Charlotte believed that "when
employees came to work, they should leave their personal problems at home. Some employees
need to work to understand the consequences of the way they act and the adverse effect their
words and actions may have on CMC Cultural Beliet Statement on her wall, "people mat- ter! I
value people the way I want to be valued, holding myself and others accountable Charlotte
thought about what recommendations she isclaimer: The above scenario presents a supervisory
situation based on real events to be used for educational purposes. The i of some or all
individuals, organizations, industries, and locations, as well as financial and other information
may have been disguised to protect individual privacy and proprietary information. Fictional
details may have been added to improve readability and interest.
Solution
Answer-1- At the workplace, many conflicts can take place. These conflicts are bad and
irresponsible in nature and affect the reputation of the organization greatly. Other examples of
conflicts in an organization may include the conflicts regarding the performance of the
employees. Employees can also give rise to conflicts over not getting promotions or good pay
scale. They may defame the organization which is the example of an irresponsible behaviour.
Other conflicts may occur between managers, supervisors and head of the departments which can
affect the productivity of the company.
The conflict which arose in CMC may have many bad impacts. First of all, it shows that
employees are not satisfied with their supervisors. If the comments of Marty would have been
read by common people, the organization could lose its reputation and people would stop
trusting the organization for its services.
Answer-2- The main issues in 'You make the call' are the difficulties of healthcare system.
There are not proper training and incentives for the employees. As a result, it develops stress and
conflicts among them. According to the survey, 53% nurses were found stressed and fatigued.
Due to this, they were not able to provide best care to patients. The other issue is that the
employees are not satisfied with their heads and taking improper steps to defame the
organization.
Answer-3- if my loved one or a family member would be a patient of CMC, I would ensure with

3. the medical department that he would get the best care. I would go to his doctor and ask about
the procedure of his treatment. I would also confirm with my loved one whether he is
comfortable or not. If he is getting proper care at CMC, I would prefer to shift him/her in any
other hospital.
Answer-4- In today's life , social media works as a friend as well as an enemy. Sometimes,
people are so frustrated that they comment about their work frustration on social media which is
not good for their organization's image. Complaining about working conditions and other
problems may damage company's image publicly. As an employee, I would not like to balst a
co-worker and boss on social media rather than it, I would try to fix a meeting with them to
resolve my conflicts and queries.
Answer-5- Charlotte Kelley and hospital administration should give one chance to Marty
because he had deleted the posts and not posted them publicly. They should try to know the
reasons of Marty and other employees' frustration and should take proper steps to improve
working conditions in their hospital.