This document provides a biography and background information about Jackie Lynton, a social change activist and founder of 'In Hope of People'. It summarizes her experience leading transformation efforts in the UK National Health Service and organizing NHS Change Day, one of the largest social movements in the NHS. The document also lists her awards, press mentions, blogs, and past speaking engagements on topics related to social change leadership.

1. Jackie Lynton
Social Change Activist & Founder - ‘In Hope of People’
T: 07813919529 E: jackie.lynton@iho-people.com R: Birmingham, England
Twitter: @jackielynton/ihopeople FB: facebook.com/IHOpeople
W: www.iho-people.com (Launch 20th June 2016)
BIOGRAPHY I AWARDS I PRESS I CV I BLOGS I SPEAKING ENGAGEMENTS
BIOGRAPHY

2. Jackie is the founder of IHO People. ‘In hope of people’ is a purpose driven enterprise, inspiring people and organisations to transform through
social change. Jackie is a leading social change activist with 35 years’ experience as a strategic, operational and national leader in the National
Health Service (NHS) and public services in England. Jackie works from a belief that companies must harness the energy and creativity of the
human capital within their organisation. She believes in creating change by tapping into peoples’ innate wisdom, to what’s important to them to
inspire hope, purpose and collective action to make a practical difference.
As a change facilitator, international speaker and coach Jackie combines this to help people and systems to make their own change from the
inside out, through the power of connection and story telling rather than through hierarchy. From this space people can expand their mind-set to
think differently about the ‘rules of change’ and make sense of it in their own context, so they can take action with new insights.
As a former Head of Transformation in the NHS, Jackie was asked to work with the most challenged system in the NHS (Mid Staffordshire
Hospital) to lead the commissioner quality improvement process. Spending a year bringing together observational and interventional findings,
amongst many high level findings, a key observation was grassroots staff not feeling they have the ‘permission’ to make change, even though
they are the ones who know and see what needs to be done everyday.
As a result, Jackie worked with grassroots staff, who came up with the audacious idea idea of mobilising the 1.7m people in the NHS with the
purpose of improving patient care. Jackie is one of the many pioneers, and key organiser and improvement architect behind ‘NHS Change Day’,
a grassroots social movement making over 800,000 pledges to improve patient care, spreading to ten other provinces across the world. It has
been described as a ‘game changer’ and possibly the largest social movement across the NHS. It showed that self-organising networks in a
hierarchy is possible and power shared is power multiplied, which strongly defines her values for action.
Using the approaches to change of people such as Marshall Ganz, Gary Hamel, John Kotter and many more, Jackie focus on social change and
applying these principles with people and organisations.
Jackie invites you to inspire what no one else is thinking and use the untapped energy and resources of new power to enable people to be their
own drivers of change, helping people to be their authentic selves and organisations to re-image and discover meaningful work. Starting her
career as a nurse Jackie has made this the next part of her journey into freelance.
Jackie is an inspirational speaker and has presented across the UK, internationally, including many mixed business audiences.Using her personal
story of leadership challenges and complex adaptive systems and social movements, Jackie seeks ways to facilitate connections and
conversations to uncover organisational complexity and open up what is waiting to be born.
Jackie lives in Birmingham, UK and has 3 grown up creative girls and is married to Joseph.

3. AWARDS
1. 2013: Winner of Harvard BusinessReview/McKinsey M-PrizeLeaders Everywhere Challengeand overallwinners 2014
http://www.mixprize.org/story/biggest-ever-day-collective-action-improve-healthcare-started-tweet-
0?challenge=14226
2. 2014:Namedin 50Radicals - Nesta and Observer –http://www.nesta.org.uk/news/new-radicals-2014/nhs-change-day
3. 2014: Named in Health Service Journal 50 Black and Minority Ethnic Pioneers list – 2014 - http://www.hsj.co.uk/hsj-
knowledge/downloads/hsj-bme-pioneers-2014/5076440.fullarticle
4. 2015: Women in Leadership - WWA - http://www.wisewomenawards.org/nominations/nominees-2016/jackie-lynton/
PRESS
1. Guardian:http://www.theguardian.com/public-leaders-network/2014/jan/31/nhs-change-day-jackie-lynton-grassroots-
leaders
2. Guardian:http://www.theguardian.com/commentisfree/2014/feb/26/people-power-nhs-change-day-empowers-
liberates
3. Health ServiceJournal: http://www.hsj.co.uk/comment/the-legacy-of-nhs-change-day/5056516.fullarticle
4. BBC News: http://www.bbc.co.uk/news/health-26421943
5. BBC News: http://www.bbc.co.uk/news/health-26379303
CV
Linkedin: https://www.linkedin.com/in/jackie-lynton-a7564037
BLOGS
https://lyntonlane.wordpress.com/

4. 2016
June 20th
- What’s HOPE got to do with it! – Launch of ‘In hope of People’ (inc Video)
June 13th
- In hope of Human Capital
June 6th
- Meeting of minds - Social innovation
May 23rd
- The power of stories
May 16th
- 10 Principles for Social Change - What activists do
May 9th
- Why I want to burst your balloon
May 3rd
- My Journey to the edge https://youtu.be/yRiCZybQ0KM
2015
Mar 11th
: No evidence it works – Post Script – NHS Change Day’
Mar 2nd
: We Need more staff’ (inc video)
SPEAKING ENGAGMENTS
Jackiehasspokenacrossmany mixed businessandhealthcare audiencesnationally and internationallyand shareslessonsabout
sparking social change within a hierarchy, leadership lessons and her personal story.
JackiewasthekeyarchitectbehindNHSChangeDay2013-2015working withhundreds of othersto enablechangeto happen.
Change Day is a grassroots movement started by frontline staff in the National Health Service in England .
1. Video 2014: https://www.youtube.com/watch?v=inHc1NgohuA
2. Storyof NHSChangeDay2013:https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#
Date Country/City Company/Audience Topic/Title Links
2016
International
April
2016
Brussels/Belgium Lead In - Congress
Mixed Business (150)
Ceo’, Business owners
“In Hope of Human
Capital”
Human dynamics in
leadership
https://www.youtube.com/watch?v=0pslRER5V2E
http://www.slideshare.net/IHOpeople/lead-in-conference-belgium-
20th-april

5. April
2016
Denmark/Copenhagen Cevea - Public sector
Unions/politics (25)
“In hope of Social
Change”
Master class - social
change principles
http://www.slideshare.net/IHOpeople/leading-cocial-change
April
2016
Webinar for USA IHI, Save 100m Lives,
Healthcare (45)
How to create social
change – lessons learnt
UK
Mar
2016
Merseyside IAPT Programme (healthcare)
Master class (30) clinical
leaders
Commitment and
Compliance
Jan
2016
London Queens Hospital
Clinical and frontline staff
Spirituality Conference
‘We Are…’
2015
International
Nov
2015
USA/San Francisco Equinix/Customer services
event. Data Centre services
(100)
Master class – Change
starts with me.
Leadership
Nov
2015
Webinar/Global Edge Talk (100)
Mixed
‘Change your power –
power your change’
May
2015
Denmark/Copenhagen Safety Conference (60)
Leaders and clinicians
School for Health &
Care Radicals
May
2015
USA/Denver ILN Network
Healthcare senior leaders
(100)
Power divided is power
shared &
My story of Leadership
April
2015
USA/San Diego Dignity Health
Healthcare leaders (200)
Disruption an agent of
constructive change
Mar
2015
USA/California Kaiser Permanente Unions
(400) Union Leaders
Creating a contagious
commitment to change
UK

6. Nov
2015
Brighton Meaning Conference
Mixed Business (200)
Leaders, CEOs, Business
Building a social
movement in a
hierarchy
http://2015.meaningconference.co.uk/jackie-lynton/
June
2015
Liverpool NHS Confederation
Senior leadership (15)
Workshop
Bored Room 101
Thought diversity
June
2015
Swindon Ministry of Defense
Army, RAF, Navy (30)
Diverse thinking
April
2015
London IHI International Forum
Healthcare
(100)
Leadership story &
Community organizing
for change
Mar
2015
Leeds Community Care
Healthcare (100)
Disruption and Agent of
constructive change
Jan
2015
Wales Welsh Confederation
Healthcare (200)
Creating a contagious
commitment to change
2014
International
Nov
2014
USA/New York MIX Mash Up
Business Management
Innovation (350)
Lab session (30) CEOs,
leaders
Leaders everywhere –
Creating a movement in
a hierarchy
http://mixmashup.org/users/jackie-lynton
Oct
2014
Holland/Amsterdam
Utrecht/Amsterdam
Nursing Congress (200)
Leaders congress (15)
Mobilizing and
Organizing
June
2014
Sweden Sweden Change Day (200) Social movements
May
2014
USA/Washington DC ILN Innovation conference
Healthcare leaders (50)
Visit to the White House
Complex Adaptive
systems
NHS Change Day

7. April
2014
France/Paris IHI International Forum (200)
Heath care CEO’s, leaders
My story of leadership
Mar
2014
USA Net Centrics (30) Webinar – Networks
UK
Oct
2014
N. Ireland/Belfast NI Confederation (300)
Health leaders and frontline
staff
Leading Change
2014 Manchester Managing Change
Public sector leaders (250)
Disruption and
engagement
http://www.openforumevents.co.uk/managing-change-
programme/
2014 Liverpool NHS Confederation
conference (40) Health
Leaders
Engaging people in
decisions about services
http://www.nhsconfed.org/~/media/Confederation/Files/Events/ACE14/Jackie%20Lynton%20NHS%20IQ.pdf
2014 Leeds Heath Insights (120)
Healthcare Leaders
Technology in
Healthcare
2014 London Institute of Biomedical
Science Congress (1000)
Large scale change and
how this can be
achieved in the NHS
2014 London Mile End Hospital (80)
Mixed clinical and leaders
Quality Improvement
2014 Nottingham Nottingham Hospital (40)
Clinicians
Story telling
2014 Leicester Health Education East
Midlands Improvement
leaders(100)
Quality Improvement
2014 Lincolnshire Lincolnshire Mental Health
Service frontline staff and
leaders (80)
Disruption an agent of
constructive change
2014 Leeds Leeds Community health (80)
Frontline staff
Transformation

8. 2014 Across the country Francis enquiry (50 each
session x 5)
Road show of change
2014 Leeds Graduate management
trainees (20)
Lessons learnt in
leadership
2013
International
Nov
2013
USA/Kansas Cerner (50)
International leaders
Transformation in NHS
Aug
2013
Australia/Canberra Trepid Minds
Public sector leaders (50)
Leading public sector
change
UK
Oct
2013
London Health Insights
Healthcare health leaders
(100)
Technology in Heath
care
Mar
2013
London Public sector management
(200) Public sectors leaders
Barbican Conference
Leading large scale
change