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School for Change Agents Module 6: Leading Change in Personalised Care

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School for Change Agents Module 6: Leading Change in Personalised Care

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School for Change Agents Module 6: Leading Change in Personalised Care

  1. 1. @Sch4Change #S4CA
  2. 2. @Sch4Change #S4CA Live Learning Sessions • May 16: Change starts with me • May 23: Resilience is an act of defiance June 6: Purpose and power June 13: Moving to action • June 20: Being a change agent in a complex world (Helen) • June 27: Leading change in personalised care
  3. 3. @Sch4Change #S4CA Presenters Kathryn Perera @KathrynPerera School Coordinators Olly Benson @OllyBenson Webex Hosts Paul Woodley @PaulWoodley4 Chat Monitors and back up Presenter Claire Shields @Claire_Shldsy Sasha Karakusevic @Karas01 Social Media Monitors Bev Matthews @BevMatthewsRN Rosie Redstone @RosieRedstone Pardeep Bains @PardeepBains_ Ian Baines @ihbaines Catherine Wilton @CatherineWilton John Evans MBE @johnforrights Hosts Dame Phillippa Russell DBE
  4. 4. @Sch4Change #S4CA What is happening on FutureLearn?
  5. 5. @Sch4Change #S4CA I think my family and I should make all the decisions I think healthcare staff and managers should make all the decisions 1 5 Who do you think should make decisions about the care you and your family receive?
  6. 6. @Sch4Change #S4CA ‘What matters to people’ is irrelevant to the way healthcare round here is planned and provided ‘What matters to people’ is central to the way healthcare round here is planned and provided 1 5 How important is ‘what matters to people’ for your local health and care services?
  7. 7. @Sch4Change #S4CA Change agent perspectives in live session 6 • “Personalised care ” as the next frontier of change in health and care • Leading change for personalised care - how informal influence can be more powerful than formal authority • “Super” change agents: unleashing the energy of others to drive a movement
  8. 8. @Sch4Change #S4CA
  9. 9. @Sch4Change #S4CA
  10. 10. @Sch4Change #S4CA Graphic facilitation by www.penmendonca.com @MendoncaPen copyright 2008
  11. 11. @Sch4Change #S4CA The policy context in England Personalised care will become ‘business as usual’ for the NHS A focus on personalised care is one of the five major changes to the NHS that will take place over the next five years. https://www.england.nhs.uk/personalisedcare/upc/comprehensive-model/
  12. 12. @Sch4Change #S4CA The six components of personalised care • Personal health budgets – giving people direct control over their care • Care and support planning – a conversation about what matters to you, in the context of your whole life • Shared decision-making – equal partnerships between people and those supporting them • Social prescribing – connecting people to their communities • Support for self management – health coaching, education, peer support • Choice
  13. 13. @Sch4Change #S4CA Why personal health budgets matter
  14. 14. @Sch4Change #S4CA Why social prescribing matters
  15. 15. @Sch4Change #S4CA Social Prescribing in Portsmouth (The YOU Trust)
  16. 16. @Sch4Change #S4CA Designed by ‘experts’ Reality Adapted from ‘desire paths as a metaphor for user experience and design’ by Natalia Klishina Why co-production and shared decisions matter
  17. 17. @Sch4Change #S4CA Why co-production and shared decisions matter
  18. 18. @Sch4Change #S4CA What conversations are happening?
  19. 19. @Sch4Change #S4CA “Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it’s the only thing that ever has.” Margaret Mead Image by Bennett Williamson via Unsplash
  20. 20. @Sch4Change #S4CA John Evans MBE 30 Years of Independent Living John Evans OBE
  21. 21. @Sch4Change #S4CA John Evans MBE 30 Years of Independent Living Dame Philippa Russell
  22. 22. @Sch4Change #S4CA
  23. 23. @Sch4Change #S4CA
  24. 24. @Sch4Change #S4CA Starts on the fringe Starts with the activists Gary Hamel
  25. 25. @Sch4Change #S4CA
  26. 26. @Sch4Change #S4CA Taking action requires us to connect with people’s emotions through values Source: the work of Marshall Ganz
  27. 27. @Sch4Change #S4CA
  28. 28. @Sch4Change #S4CA
  29. 29. @Sch4Change #S4CA
  30. 30. @Sch4Change #S4CA
  31. 31. @Sch4Change #S4CA is an act of defiance is a super-competency for change agents A moment of is my opportunity to face challenging situations and say “You won’t stop the momentum towards my improvement goals or reduce my potential” Source: Adapted from Jesse Sostrin by Helen Bevan
  32. 32. @Sch4Change #S4CA
  33. 33. @Sch4Change #S4CA
  34. 34. @Sch4Change #S4CA We are not outside of the change: we ARE the change Source of graphic: Adapted by Helen Bevan from Reos Partners
  35. 35. @Sch4Change #S4CA
  36. 36. @Sch4Change #S4CA What conversations are happening?
  37. 37. @Sch4Change #S4CA England’s national Personalised Care Collaborative @Pers_Care #PersonalisedCare #PCDemonstrator
  38. 38. @Sch4Change #S4CA The Network Secrets of Great Change Agents Julie Battilana &Tiziana Casciaro “ As a change agent, my centrality in the informal network is more important than my position in the formal hierarchy ”
  39. 39. @Sch4Change #S4CA What’s going to make it happen? • Define the change they want to see • Identify the pillars of power • Create a spectrum of allies • Seek to attract not overpower • Build a plan to survive victory Adapted from Satell G (2017) How to create transformational change, according to the world’s most successful social movements
  40. 40. @Sch4Change #S4CA Programme manage AND convene Programme Manage Convene - Design a plan - Accountable within a governance system - Ensure that delivery milestones are met - Deal with risk and ensures that barriers are overcome - Work with emergence - Build commitment to a collective goal - Build relationships - Seek win/wins - Make sense of things for people: the why? - Enable spread across a whole system
  41. 41. @Sch4Change #S4CA To register your interest in cohort 8 email: hello@lecpc.co.uk Leadership for Empowered Communities and Personalised Care
  42. 42. @Sch4Change #S4CA
  43. 43. @Sch4Change #S4CA Source of graphic: Sherril Knezel
  44. 44. @Sch4Change #S4CA horizonsnhs.com/School
  45. 45. @Sch4Change #S4CA Upgrading your on FutureLearn Account If you upgrade your FutureLearn account for £32, not only will you receive a certificate to prove you have completed the course which is accredited by CPDUK and become a certificated Change Agent, you will be supporting the NHS Horizons Team to ensure that we can continue running the School for Change Agents. The option to upgrade, and become a Certificated Change Agent will be available for 8 weeks after you joined the School on FutureLearn. Please keep an eye on the emails from FutureLearn for your own personal deadline.
  46. 46. @Sch4Change #S4CA Keep in touch! england.si-horizons@nhs.net

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