Dave Geentjens described the evolution of the Digital Workplace at the Flemish Government / Vlaamse Overheid: the challenges, the opportunities and the realisations so far #DWA19 #presentation #vlaamseoverheid

1. Case: Flemish
Government
DIGITAL WORKPLACE PROGRAM

2. different
area’s

3. SERV INSPECTIE F SERV DOV DWVG DCJM DMOW DOMG
DBRC F&B EWI INSPECTIE VAZG SPORT VL AWV ANB
DKB FWO AGODI OPGROEIEN VRM MDK INBO
AIV PMV AVOHOKS VIPA KMSKA WATERWEG VEA
AUDIT LRM AGION VSB DE LIJN ERFGOED
AGO VEB VAPH LUCHTH APEN WONEN
AII PLANTEN MEISE GEEL LUCHTH B+O OVAM
TOEGANG VPM REKEM VMM
ABB WSE GEGEVENSDELING VLM
AFB VDAB AUG VMSW
RAND SYNTRA
MUNTPUNT LV
DBZ VLAM
TOERISME VLAIO
FIT

4. INSPECTIE F DOV DWVG DCJM DMOW DOMG
DBRC F&B EWI INSPECTIE VAZG AWV ANB
DKB AGODI MDK
AIV AVOHOKS VEA
AUDIT AGION ERFGOED
AGO WONEN
AII GEEL
REKEM
ABB WSE GEGEVENSDELING
AFB
VLAIO

5. IT - services
Internal
u Acces & Authorisation
u IT-building blocks
Outsourcing
u Workplace
u Datacenter
u Network
u Custom Development
u Telecom

6. History of the digital workplace
Up until 2014

7. History of the digital workplace
2015

8. History of the digital workplace
2016

9. Digital Workplace
Program
uSecurity Strategy
uMail & Sharepoint
uNew Mobile Strategy
2017 - 2019

10. 2017 - 2019 User adoption first!
Communication Training Technical support

11. Communication

12. Communication

13. Communication

14. Communication

15. Communication

16. Ambassador training

17. Technical support

18. Support for the program

19. Enthousiasm for the migration

20. What is going on?
Most positive elements
1. General optimism
2. Communication
3. Support
Most negative elements
1. Technical issues
2. General negativism
3. Communication

21. Lessons learned
TOO MANY TECHNICAL
ISSUES
MANUALS HAVE TO BE
EXACT ALLTHOUGH
MOST DO NOT READ
THEM
TRAINING HAS LITTLE
EFFECT
AMBASSADORS HAVE
TOO LITTLE IMPACT
SUPPORT IS CRUCIAL

22. 2020Next step

23. 2020Digital Dexterity
Branding &
Communication
Social Media Digital Learning Ambassador &
Champion

24. Branding & Communication

25. Social Media
u Content Marketing
u Community Management
u Redirection of information

26. Digital Learning
Basic skills training
online
Intranet with
extensive information
Interactive
communication site

27. Ambassadors & Champions
Ambassadors
u Changemanager
u Mandate & Time
Workshops
Champions
u End user with outstanding skill
u On top of business as usual
Masterclasses