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Case: Flemish
Government
DIGITAL WORKPLACE PROGRAM
different
area’s
SERV INSPECTIE F SERV DOV DWVG DCJM DMOW DOMG
DBRC F&B EWI INSPECTIE VAZG SPORT VL AWV ANB
DKB FWO AGODI OPGROEIEN VRM MDK INBO
AIV PMV AVOHOKS VIPA KMSKA WATERWEG VEA
AUDIT LRM AGION VSB DE LIJN ERFGOED
AGO VEB VAPH LUCHTH APEN WONEN
AII PLANTEN MEISE GEEL LUCHTH B+O OVAM
TOEGANG VPM REKEM VMM
ABB WSE GEGEVENSDELING VLM
AFB VDAB AUG VMSW
RAND SYNTRA
MUNTPUNT LV
DBZ VLAM
TOERISME VLAIO
FIT
INSPECTIE F DOV DWVG DCJM DMOW DOMG
DBRC F&B EWI INSPECTIE VAZG AWV ANB
DKB AGODI MDK
AIV AVOHOKS VEA
AUDIT AGION ERFGOED
AGO WONEN
AII GEEL
REKEM
ABB WSE GEGEVENSDELING
AFB
VLAIO
IT - services
Internal
u Acces & Authorisation
u IT-building blocks
Outsourcing
u Workplace
u Datacenter
u Network
u Custom Development
u Telecom
History of the digital workplace
Up until 2014
History of the digital workplace
2015
History of the digital workplace
2016
Digital Workplace
Program
uSecurity Strategy
uMail & Sharepoint
uNew Mobile Strategy
2017 - 2019
2017 - 2019 User adoption first!
Communication Training Technical support
Communication
Communication
Communication
Communication
Communication
Ambassador training
Technical support
Support for the program
Enthousiasm for the migration
What is going on?
Most positive elements
1. General optimism
2. Communication
3. Support
Most negative elements
1. Technical issues
2. General negativism
3. Communication
Lessons learned
TOO MANY TECHNICAL
ISSUES
MANUALS HAVE TO BE
EXACT ALLTHOUGH
MOST DO NOT READ
THEM
TRAINING HAS LITTLE
EFFECT
AMBASSADORS HAVE
TOO LITTLE IMPACT
SUPPORT IS CRUCIAL
2020Next step
2020Digital Dexterity
Branding &
Communication
Social Media Digital Learning Ambassador &
Champion
Branding & Communication
Social Media
u Content Marketing
u Community Management
u Redirection of information
Digital Learning
Basic skills training
online
Intranet with
extensive information
Interactive
communication site
Ambassadors & Champions
Ambassadors
u Changemanager
u Mandate & Time
Workshops
Champions
u End user with outstanding skill
u On top of business as usual
Masterclasses
Presentation by Dave Geentjens at the "Successful Digital Workplace Adoption" conference on November 13, 2019

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Presentation by Dave Geentjens at the "Successful Digital Workplace Adoption" conference on November 13, 2019