Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
UPGRADING TO BMC REMEDY 9
THINGS THAT YOU MUST KNOW
#Remedy9Upgra
de
www.vyomlabs.com
#Remedy9Upgrade
Disclaimer
 All other trademarks, service marks and logos used in this webinar are the
t...
www.vyomlabs.com
#Remedy9Upgrade
Please Note
Tweet your questions in
advance starting with
#Remedy9Upgrade
tag. Our paneli...
www.vyomlabs.com
#Remedy9Upgrade
AGENDA
 Introduction
 Business drivers
 Upgrade benefits
 Upgrade process
 Case Stud...
www.vyomlabs.com
#Remedy9Upgrade
Business drivers
 7.6.04 is Out-of-support
 Benefits of New features
www.vyomlabs.com
#Remedy9Upgrade
It’s SMART, BEAUTIFUL and POWERFUL
Remedy 9.0 is different.
So you can manage complexity,...
www.vyomlabs.com
#Remedy9Upgrade
Upgrade benefits
 Powerful - 100 % Java Platform
 Easy Upgrade
 Customer choice to Com...
www.vyomlabs.com
#Remedy9Upgrade
Upgrade benefits (cont..)
www.vyomlabs.com
#Remedy9Upgrade
Enhancements in Remedy 9 Upgrade Process
•Enhanced BMC Remedy Configuration Check
Utility...
www.vyomlabs.com
#Remedy9Upgrade
Upgrade - Roadmap
Upgrade from version 8.1 or
later
Upgrade from version 7.6.04
or 8.0.xx...
www.vyomlabs.com
#Remedy9Upgrade
Upgrade - Roadmap
Upgrade from version 8.1
or later
Upgrade from version
7.6.04 or 8.0.xx...
www.vyomlabs.com
#Remedy9Upgrade
Upgrade Steps - Roadmap
Pre upgrade – Set up:
• Dev Server
• QA Server
• Staging Server
U...
www.vyomlabs.com
#Remedy9Upgrade
Upgrading has never been easier
Guided, interactive upgrade tool
Non-invasive upgrades
Cu...
www.vyomlabs.com
#Remedy9Upgrade
Upgrade – Upgrading from version 7.6.04 or 8.0.xx
www.vyomlabs.com
#Remedy9Upgrade
Pre Upgrade – Upgrading from version 7.6.04 or 8.0.xx
1. Set up the dev server
2. Set up ...
www.vyomlabs.com
#Remedy9Upgrade
Upgrade – Upgrading from version 7.6.04 or 8.0.xx
6. Take Snapshot – Dev server
7. Upgrad...
www.vyomlabs.com
#Remedy9Upgrade
Vyom Labs Experience for Remedy 9 Upgrade : Case studies
 Scope:
 Upgrade Complex and h...
www.vyomlabs.com
#Remedy9Upgrade
Vyom Labs Experience for Remedy 9 Upgrade : Case studies
 Scope:
 Upgrade English, Port...
www.vyomlabs.com
#Remedy9Upgrade
Vyom Labs Experience for Remedy 9 Upgrade : Case studies
 Scope:
 Upgrade High volume o...
www.vyomlabs.com
#Remedy9Upgrade
Vyom Labs Experience for Remedy 9 Upgrade : Case studies
 Scope:
 Upgrade Platform cont...
www.vyomlabs.com
#Remedy9Upgrade
Vyom Labs offering: Remedy 9 Upgrade Packaged Service
 If customizations are done follow...
www.vyomlabs.com
#Remedy9Upgrade
Questions & Answers
Tweet your questions
in advance starting
with
#Remedy9Upgrade
tag. Ou...
www.vyomlabs.com
#Remedy9Upgrade
Thank You!
Email : info@vyomlabs.com
Website : www.vyomlabs.com
Vishal Dhainje
Sr. Consul...
Upcoming SlideShare
Loading in …5
×

Webinar: Upgrading to BMC Remedy 9 - Things that you MUST know

New Remedy 9 Service Management is Smart, beautiful and powerful service management that empowers the digital workforce.

BMC Remedy 9 is built natively for mobile with an intuitive, people-centric user experience that makes everybody more productive. Remedy 9 can increase productivity up to 75%.

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all
  • Be the first to comment

Webinar: Upgrading to BMC Remedy 9 - Things that you MUST know

  1. 1. UPGRADING TO BMC REMEDY 9 THINGS THAT YOU MUST KNOW #Remedy9Upgra de
  2. 2. www.vyomlabs.com #Remedy9Upgrade Disclaimer  All other trademarks, service marks and logos used in this webinar are the trademarks, service marks or logos of their respective owners.  The views expressed in this Webinar are views of the speakers and do not necessarily reflect the views of Vyom Labs Pvt. Ltd.
  3. 3. www.vyomlabs.com #Remedy9Upgrade Please Note Tweet your questions in advance starting with #Remedy9Upgrade tag. Our panelists will take them LIVE. OR Key your questions in the GoToWebinar Chat Window
  4. 4. www.vyomlabs.com #Remedy9Upgrade AGENDA  Introduction  Business drivers  Upgrade benefits  Upgrade process  Case Studies  Vyom Labs Offerings  Q & A Session
  5. 5. www.vyomlabs.com #Remedy9Upgrade Business drivers  7.6.04 is Out-of-support  Benefits of New features
  6. 6. www.vyomlabs.com #Remedy9Upgrade It’s SMART, BEAUTIFUL and POWERFUL Remedy 9.0 is different. So you can manage complexity, simply.
  7. 7. www.vyomlabs.com #Remedy9Upgrade Upgrade benefits  Powerful - 100 % Java Platform  Easy Upgrade  Customer choice to Compare, Carry forward customizations  Transparency within IT and between IT and business  BMC Remedy Smart Reporting
  8. 8. www.vyomlabs.com #Remedy9Upgrade Upgrade benefits (cont..)
  9. 9. www.vyomlabs.com #Remedy9Upgrade Enhancements in Remedy 9 Upgrade Process •Enhanced BMC Remedy Configuration Check Utility •Developer studio Capture Snapshot Utility •BMC Remedy Deployment Application New Tools •Reconciling AR customizations using BMC Remedy Developer Studio •Centralized Configuration Simplified Process
  10. 10. www.vyomlabs.com #Remedy9Upgrade Upgrade - Roadmap Upgrade from version 8.1 or later Upgrade from version 7.6.04 or 8.0.xx Upgrade from version earlier than 7.6.04
  11. 11. www.vyomlabs.com #Remedy9Upgrade Upgrade - Roadmap Upgrade from version 8.1 or later Upgrade from version 7.6.04 or 8.0.xx Upgrade from version earlier than 7.6.04 Upgrade Platform BMC Remedy AR Server to version 8.1.xx Create Overlay using BPCU Upgrade to Granular Overlays Upgrade Atrium Core and Application to 8.1.xx Upgrade to version 9.0.xx – Upgrade Platform, Upgrade Application Reconcile AR Customization Upgrade Platform BMC Remedy AR Server to version 9.0.xx Convert Customizations to Granular Overlays Reconcile AR CustomizationUpgrade Applications to 9.0.xx Upgrade Platform BMC Remedy AR Server to version 9.0.xx Upgrade Applications to 9.0.xx Complete Unit Testing Complete Unit Testing Complete Unit TestingReconcile AR Customization
  12. 12. www.vyomlabs.com #Remedy9Upgrade Upgrade Steps - Roadmap Pre upgrade – Set up: • Dev Server • QA Server • Staging Server Upgrade: • Dev Server • QA Server • Staging Server Post upgrade • Sanity test • Perform cut-over • Perform the final DDM • Go live
  13. 13. www.vyomlabs.com #Remedy9Upgrade Upgrading has never been easier Guided, interactive upgrade tool Non-invasive upgrades Customization reconciliation tool Opt-in to call home feature
  14. 14. www.vyomlabs.com #Remedy9Upgrade Upgrade – Upgrading from version 7.6.04 or 8.0.xx
  15. 15. www.vyomlabs.com #Remedy9Upgrade Pre Upgrade – Upgrading from version 7.6.04 or 8.0.xx 1. Set up the dev server 2. Set up the QA server 3. Set up the Upgrade Staging Server Accelerated / Duplicated Method Purpose Usage Modes Output 4. Pre-upgrade and configuration checks – Dev server
  16. 16. www.vyomlabs.com #Remedy9Upgrade Upgrade – Upgrading from version 7.6.04 or 8.0.xx 6. Take Snapshot – Dev server 7. Upgrade the Platform – Dev server Platform components Validate Adjust customizations Object Overlay type View overlays Reconciliation process 8. Convert customizations to granular overlays – Dev server 9. Reconcile AR customizations – Dev Server 10. Complete unit testing – Dev server 10. Create the deployment package - Dev server
  17. 17. www.vyomlabs.com #Remedy9Upgrade Vyom Labs Experience for Remedy 9 Upgrade : Case studies  Scope:  Upgrade Complex and highly customized BMC Remedy ver ,,,,  Customized modules were IM, CM, SLM, SRM modules  Staged environment upgrade by creating customer environment  Size - 139 Users  Test DB  Architecture  Stand alone environment  Virtualized Environment  Challenges :  A custom field moved from the Incident Best Practice View to out of view section  Customized Priority field did not persist with customization  Customized OOB AI transformations overwritten by upgrade  Upgrade introduced new OOB archive form – This lead to system having two archive forms for IM  Resolution:  Moved field back to Best Practice View  Manual update to Priority field  Rebuilt Transformation customizations One of largest BMC Partner in Europe – Complex Customization
  18. 18. www.vyomlabs.com #Remedy9Upgrade Vyom Labs Experience for Remedy 9 Upgrade : Case studies  Scope:  Upgrade English, Portuguese and Spanish interface of BMC Remedy ITSM ver 7.6.04  Medium Customizations  Staged environment upgrade by creating customer environment  Size – 10000+ Users  Test DB  Architecture  Server Group environment  Virtualized Environment  Challenges :  Non Unicode DB when upgraded with Unicode DB gives Errors  Categorization link for Incident tickets does NOT break  Resolution:  In ar.cfg file entry of DB-character-set is commented  In ar.monitor file every service had entry, commented the entries of services  Disable the categorization link One of the largest Telecom Company in Americas– Localization
  19. 19. www.vyomlabs.com #Remedy9Upgrade Vyom Labs Experience for Remedy 9 Upgrade : Case studies  Scope:  Upgrade High volume of customizations for BMC Remedy ITSM ver 7.6.04  Staged environment upgrade by creating customer environment  Size - 200 Users  Test DB  Architecture  Server Group environment  Virtualized Environment  Challenges :  Pre-Checker utility  Reconciliation of customizations  Resolution:  New release of Pre-Checker addressed the issues  Pre Upgrade process followed to obtain documentation for customizations Large IT Outsourcer – High Volume of Customization
  20. 20. www.vyomlabs.com #Remedy9Upgrade Vyom Labs Experience for Remedy 9 Upgrade : Case studies  Scope:  Upgrade Platform containing bespoke Cost IT application integrated with Incident Management BMC Remedy ITSM ver 8.0  Staged environment upgrade by creating customer environment  Size - 14 Users  Test DB  Architecture  Standalone Server environment  Virtualized Environment One of the largest BMC Partner – Bespoke Application – Product built over Remedy  Challenges:  9.0 Developer Studio unable to compare objects between Reference server and upgraded server when snapshot was taken through older version Developer Studio  Resolution  Use 9.0 Developer Studio
  21. 21. www.vyomlabs.com #Remedy9Upgrade Vyom Labs offering: Remedy 9 Upgrade Packaged Service  If customizations are done following BMC Best Practices then Upgrade will take care of existing customization seamlessly else need to work on customizations in next steps Input Vyom Labs Offerings Output Next Steps Remedy Version 7.6.04 OR 8.x 1. Fixed Cost 2. Fixed Time 3. Upgrade to Remedy 9 1. Remedy 9 Upgrade 2. System up for UAT / Pre UAT 1. Customization Testing and Fixing 2. Integration Testing and Fixing 3. Delta Data Migration Duration for Upgrade 3 to 8 weeks Cost for Upgrade Fixed Cost Included in Upgrade Technical Upgrade with data* Versions Assumed 7.6.04 OR 8.x Delivery Onsite / Offshore / Onsite + Offshore
  22. 22. www.vyomlabs.com #Remedy9Upgrade Questions & Answers Tweet your questions in advance starting with #Remedy9Upgrade tag. Our panelists will take them LIVE. OR Key your questions in the GoToWebinar Chat Window
  23. 23. www.vyomlabs.com #Remedy9Upgrade Thank You! Email : info@vyomlabs.com Website : www.vyomlabs.com Vishal Dhainje Sr. Consultant – BSM Practice

×