With businesses shifting towards omni-channel customer service, the expectations of customers hasraised manifold with real time interactions and responses being on top of their acceptance list.This presentation describes the various customer service delivery methods that companies must employ to increase customer satisfaction. Invensis provides a wide range of efficient call center services to help your company promote customer satisfaction and retention. Achieve a high rate of business profitability and growth by partnering with Invensis Technologies (http://www.invensis.net). Invensis Technologies is an ISO certified and a leading Call Center Outsourcing Company and our multi-channel support covers effective communication channels such as phone voice call support, email response and management, live chat/instant messaging, mobile SMS/text and IVR. For more details please visit: http://www.invensis.net/call-center-outsourcing-services.php To find out more about our services and benefits of partnering with us, please contact us at sales{at}invensis{dot}net or you can call us from US +1(302)-261-9036 ; UK +44 203 411 0183 ; AUS +61 3 8820 5183 ; IND +91 80 41155233

2. Omni-channel customer services
provided by businesses have raised
customer expectations manifold.

3. Customers need real-time
assistance and interaction.

4. Customers will settle
for nothing less than
par-excellence
customer service.

5. Businesses have to follow some
pointers in order to offer a good quality
Omni-channel customer service.

6. 7 Essential Methods of Delivering Omni-Channel
Customer Service are…

7. Empower the Customer1.

8. It is a good idea to provide customers
with an option to help themselves.

9. Customers should be navigated towards
self-service channels such as FAQs.

10. This also reduces the number of
customers waiting in queue and
saves their time as they are
able to resolve issues on their
own.

11. Respect the Choice of Option2.

12. Customers must be given the
choice to select the channel of
communication with the
business.

13. Offer Feasible Options3.

14. Businesses provide multiple channels for
customers to contact them with but rarely
check the feasibility of such mediums.

15. This creates a lot of
confusion and gives the
already disappointed
customers more reason
to be angry with the
business establishment.

16. Provide Seamless
Experience4.

17. Customer’s expectations must not
be lowered irrespective of starting
his or her journey on live chat and
ending it over emails.

18. Leverage Customer History5.

19. Customer service division should
make full use of analytics and
gain insights about customer
profile and past behavior.

20. Integrate all Channels6.

21. All the customer service channels
must be perfectly synchronized to
propagate a common culture of
customer-centricity across the
organization.

22. Build Trust with Customers7.

23. By enhancing customer
experience, businesses should
build positive relationship with
customers so that they approach
the brand via multiple channels.

24. Organizations have to be more
adaptive to the changing business
dynamics in order to deliver high
quality omni-channel customer
experience.

25. Invensis provides a wide range of call
center services which helps streamline
Customer Relationship Management
(CRM) processes to achieve a high rate
of business growth and profitability.

26. Call Center Services from Invensis include:
Sales and Customer Acquisition
Debt Collection
Call Center Support Services
Call Center Technology
Customer Care
Technical Support/Helpdesk Services
Multi-Channel Support
Call Center by Industry

27. Invensis is an ISO 9001 and 27001
certified company and has served
200+ clients around the world.

28. To find out more about the services offered
and benefits of partnering with Invensis,
please contact us at sales@invensis.net