Inside Sales Virtual Summit - Access all 62 sessions here: http://www.insidesales.com/summit/register-2 Jared Haleck - Senior Product Manager at http://www.insidesales.com LInkedIn: http://www.linkedin.com/pub/jared-haleck/0/114/40 Twitter: https://twitter.com/yellowfin684 Try InsideSales.com free for 10 days: PowerDialer™ — #1 Power Dialer Software for B2B Sales - http://www.insidesales.com/outbound_power_dialer.php

1. “Ringing” the most out of the PowerDialer
Jared Haleck | Sr. Product Manager

2. Overview
1. Do Not Hang up Between Calls
2. Use the Voicemail Feature
3. Enforce Call Results
4. Send SMS Reminders
5. Create Simple Seek Lists
6. Incorporate Immediate Response
7. Use Call Now Queue
8. Reduce Inbound Wait Times
9. Use Local Presence
10.Inspire Competition
“Ringing” the Most out of the PowerDialer
10

3. 1/10
Don’t Hang up Between Calls
$4,125/yr
Assumptions: (3sec/New Agent Connection)
(10 Person Team) (100 Dials/day) (Avg Salary of $36K)
IS.com
Agent Client

4. 2/10
Use Prerecorded Voicemails
7hr21mTalk Time: 4h31m + 2h42m VM
Press Onethis will help you get straight to the “BEEP”
<30 Secfor every second over 30, 2% more will abandon

5. 3/10
Enforce the Call Results Panel
Time of Day
Rep Effectiveness
Campaign Effectiveness
Lead Source Quality

6. 4/10
Use SMS Reminders
~48%appointment hold rate
~32%of reps are late to their own appointments

7. 5/10
Create Simple Seek Lists
Ascending by Dial Attempt
Descendingby Created Date

8. 6/10
Incorporate Immediate Response
~37%of new clients never implement immediate response
Market to Marketing
show marketing how you are leveraging their work
Not just for Web leads
trigger on email opens, lead score attainment, lead age

9. 7/10
Reduce Inbound Wait Times
Most Readyroute calls to reps who are most ready to answer
Group Ring
route calls to all reps at once – first to pick up gets the call
Failover Immediately
ignore failover timeout when no agents are available
IS.com
Agent
Client
Agent
Agent

10. 8/10
Use Call Now Queue
Visibility
Urgency
for reps to service a call now
for reps to know how many call nows are in queue

11. 9/10
Use Local Presence
Display LP Caller id
Use LP # in Emails
so you can reflect a local number in email comms
so reps know what phone number they are calling from
40%20%

12. 10/10
Inspire Competition
PowerStandings
StandingsBar
LeaderBoards
~18% increase in dials in one week of rolling out

13. Review
1. Do Not Hang up Between Calls
2. Use the Voicemail Feature
3. Enforce Call Results
4. Send SMS Reminders
5. Create Simple Seek Lists
6. Incorporate Immediate Response
7. Use Call Now Queue
8. Reduce Inbound Wait Times
9. Use Local Presence
10.Inspire Competition
“Ringing” the Most out of the PowerDialer
10