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Understanding your audience
           Geoff Copps
         1st October 2008
Agenda


•  The challenge

•  The approach

•  The solution
   –  3 stakeholder examples


•  The future
Telegraph.co.uk – unique users   UK audience growth




                                                                      Daily Telegraph total circulation
Source: ABC total circulation data, 6-month roll; ABCe-audited data
UK audience crossover




                                                        5%




                                                   …         etc…
Source: TGI.Net wave14. Print = AIR; TCUK = Last week
The challenge




  Measuring…    …Knowing
Deciding on an approach
   OPTION 1: segment   OPTION 2: segment
   your audience       wider population
Deciding on an approach
                      OPTION 2: segment
                      wider population
Understanding your audience


•  Externally focused

  –  Strategic

  –  Commercial
Attitudinal segmentation
OPTION 2: segment wider population



UK population:
6 consumer types



    Telegraph audience:
    6 segments
OPTION 2: segment wider population



UK population:
6 consumer types



    Telegraph audience:
    6 segments
The 6 cross-platform Telegraph segments



                                                                                           Platinum
                Work Hard
                                                                                           Spenders
                Play Hard                                      Living The    Established
                                                                                           26% of TMG
                 11% of TMG                                      Dream          Elite
                                                               22% of TMG    25% of TMG
                     Family
                    Focused
                   9% of TMG
                                                                                           Discerning
                                                                                           Indulgers
                                                                                           7% of TMG




‘TMG AUDIENCE’ defined here as ‘AIR’ for papers or ‘in last week’ for TCUK
Work Hard Play Hard                Family Focused                Living The Dream




      Young and driven           Busy adults settling down       Switched-on and savvy
  individuals living life at a    into a life of routine and    professionals with diverse
    fast pace –ambitious,          family responsibility –        interests and a broad
    active, career-minded           family focused, ‘nest       outlook – enterprising, up-
                                            building’                market, educated



   Established Elite              Platinum Spenders             Discerning Indulgers




Upstanding citizens, typically   Older affluent individuals –     Middle-aged and older
 married, middle-aged and        many are retired. Time-rich     individuals, modest and
 with a successful career.         and enjoying the good          frugal. They tend to be
Self-assured, well-informed,            things in life          cautious in their purchase
   patriotic, conservative                                      habits and outlook on life
Bringing readers and editorial together
Editorial workshops



    Who? …What? …How? …When?

•  Encouraging a working knowledge of who you are writing for

•  Guiding strategy for content delivery

•  Identifying opportunities in current platform offerings
Business content delivery


       Platinum             Established         Living The          Work Hard
       Spenders                Elite              Dream             Play Hard




          Older,            Self-assured,          Savvy,             Young,
         affluent           conservative         enterprising        ambitious

   Deliver required     Cross-reference to   Deliver unique     Can be captured
   content in paper –   drive them online    content            by strategies used
   market watch,                                                for Living The
   investment tips,                          Deliver business
                                                                Dream
   comment & opinion                         news you can use
                                             Target for new
                                             platforms
Identifying opportunities




               …Delivering content of appeal across segments, in a
               way that will pull in occasional reader segments
Maximising promotion effectiveness
Theorising success

                World War I in Colour
                DVD Collection




                National Geographic
                DVD Collection




                Food & Drink
                promotions (various)
Who should we be targeting?
Who are likely to respond to
promotions?
                                     26%
                    25%        25%




 = over ¾ of occasional                    readers
What do they like?




Military History content    High     High   High
Nature & Wildlife content   High     High   High
Food & Drink content        Medium   High   High
Eating Out                  High
What do they like?




Photography         High     High   High
Demonstrating the value of readers
Immersion Days




                 Retail Day, Spring 2008
Ad sales insight: audience compatibility
                                      Busy & up-market
  1. Advertiser’s audience:           Look for convenience & quality
                                      Spend on formal clothing

            UK
            Department                Traditional & patriotic
                                      Favour British brands
            store
                                      Spend on homeware


                                      Retired & wealthy
                                      Willing to pay for quality
                                      Spend on food & wine



  2.                      audience:




Source: TGI.Net wave 14
Ad sales insight: audience value
                                                       2. Advertiser’s audience
  1. Advertiser’s audience:                            who are            readers:

    Busy & up-market                                     g



    Annual spend on suit                        £215     £285
    Traditional & patriotic



    Annual spend on bed linen                   £68      £74

    Retired & Wealthy                                    G



    Average spend on a quality bottle of wine   £9       £10


Source: TGI.Net wave 14
In conclusion…
Deciding on an approach
   OPTION 1: segment   OPTION 2: segment
   your audience       wider population
The future…
A customer marketing tool…



     Survey
     Database                  Customer
                               Database




                             Targeting subscription
                             services, reader offers,
                             client communications…
International profiling…
…Any questions?

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Understanding your audience - Geoff Copps

  • 1. Understanding your audience Geoff Copps 1st October 2008
  • 2. Agenda •  The challenge •  The approach •  The solution –  3 stakeholder examples •  The future
  • 3. Telegraph.co.uk – unique users UK audience growth Daily Telegraph total circulation Source: ABC total circulation data, 6-month roll; ABCe-audited data
  • 4. UK audience crossover 5% … etc… Source: TGI.Net wave14. Print = AIR; TCUK = Last week
  • 5. The challenge Measuring… …Knowing
  • 6. Deciding on an approach OPTION 1: segment OPTION 2: segment your audience wider population
  • 7. Deciding on an approach OPTION 2: segment wider population
  • 8. Understanding your audience •  Externally focused –  Strategic –  Commercial
  • 10. OPTION 2: segment wider population UK population: 6 consumer types Telegraph audience: 6 segments
  • 11. OPTION 2: segment wider population UK population: 6 consumer types Telegraph audience: 6 segments
  • 12. The 6 cross-platform Telegraph segments Platinum Work Hard Spenders Play Hard Living The Established 26% of TMG 11% of TMG Dream Elite 22% of TMG 25% of TMG Family Focused 9% of TMG Discerning Indulgers 7% of TMG ‘TMG AUDIENCE’ defined here as ‘AIR’ for papers or ‘in last week’ for TCUK
  • 13. Work Hard Play Hard Family Focused Living The Dream Young and driven Busy adults settling down Switched-on and savvy individuals living life at a into a life of routine and professionals with diverse fast pace –ambitious, family responsibility – interests and a broad active, career-minded family focused, ‘nest outlook – enterprising, up- building’ market, educated Established Elite Platinum Spenders Discerning Indulgers Upstanding citizens, typically Older affluent individuals – Middle-aged and older married, middle-aged and many are retired. Time-rich individuals, modest and with a successful career. and enjoying the good frugal. They tend to be Self-assured, well-informed, things in life cautious in their purchase patriotic, conservative habits and outlook on life
  • 14. Bringing readers and editorial together
  • 15. Editorial workshops Who? …What? …How? …When? •  Encouraging a working knowledge of who you are writing for •  Guiding strategy for content delivery •  Identifying opportunities in current platform offerings
  • 16. Business content delivery Platinum Established Living The Work Hard Spenders Elite Dream Play Hard Older, Self-assured, Savvy, Young, affluent conservative enterprising ambitious Deliver required Cross-reference to Deliver unique Can be captured content in paper – drive them online content by strategies used market watch, for Living The investment tips, Deliver business Dream comment & opinion news you can use Target for new platforms
  • 17. Identifying opportunities …Delivering content of appeal across segments, in a way that will pull in occasional reader segments
  • 19. Theorising success World War I in Colour DVD Collection National Geographic DVD Collection Food & Drink promotions (various)
  • 20. Who should we be targeting? Who are likely to respond to promotions? 26% 25% 25% = over ¾ of occasional readers
  • 21. What do they like? Military History content High High High Nature & Wildlife content High High High Food & Drink content Medium High High Eating Out High
  • 22. What do they like? Photography High High High
  • 24. Immersion Days Retail Day, Spring 2008
  • 25. Ad sales insight: audience compatibility Busy & up-market 1. Advertiser’s audience: Look for convenience & quality Spend on formal clothing UK Department Traditional & patriotic Favour British brands store Spend on homeware Retired & wealthy Willing to pay for quality Spend on food & wine 2. audience: Source: TGI.Net wave 14
  • 26. Ad sales insight: audience value 2. Advertiser’s audience 1. Advertiser’s audience: who are readers: Busy & up-market g Annual spend on suit £215 £285 Traditional & patriotic Annual spend on bed linen £68 £74 Retired & Wealthy G Average spend on a quality bottle of wine £9 £10 Source: TGI.Net wave 14
  • 28. Deciding on an approach OPTION 1: segment OPTION 2: segment your audience wider population
  • 30. A customer marketing tool… Survey Database Customer Database Targeting subscription services, reader offers, client communications…