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Upwork/Odesk is No.1 freelancing job site, yet its support often leaves freelancers unsupported on issues where they have to admit problems within their system. Poor quality support and turning a blind eyes to real problem is evident in this support ticket.
Rate at which a freelancer or agency can work comfortably is a part of the proposal and is often left intact in offer letter. In case the client decreases this rate either he/she should intimate the agency/freelancer or the Upwork/Odesk system without denial.
Yet all these norms were denied to an agency/freelancer as visible in facts/system logs, without actually admitting the system failure and putting all the blame on the agency/freelancer for accepting the offer without looking at all the details(which weren't actually visible) seriously.
Now, who'll pay for the difference in rate now and in future for the new decreased rate which are listed and now visible on the profile of the freelancer as well as the agency.
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