This document provides information about Inter-Caribbean Networking Solutions Ltd. and the 3CX PBX phone system software. It discusses how 3CX has established itself as a global leader in unified communications over the past 15 years. It promotes the benefits of the 3CX software such as increased productivity and reduced costs. The document outlines the various editions of 3CX and their included features. It emphasizes that 3CX can be deployed on-premises or in the cloud and supports remote work capabilities.

1. Inter-Caribbean Networking Solutions Ltd.

2. PRESENTED TO

3. TAKE CONTROL OF YOUR
PBX
Deploy on
Windows, Linux or cloud

4. This Photo by Unknown Author is licensed under CC BY-NC
Our Offices

5. Founded in 2005, when VOIP was an emerging technology, 3CX has established
itself as a global leader in enterprise communications. Taking advantage of open
standards and WebRTC technologies, 3CX evolved from a phone system to a
unified communications platform, offering customers a simple, flexible and cost-
effective solution for calling, sending and receiving text messages, video, live
chat and even integration with social media messaging such as Facebook. With
3CX it increases your productivity, enhances the experience of your users and at
the same time drastically reduces management costs and headaches.

6. • Leading the industry
• Globally awarded PBX software
• Offers complete unified communications
solutions

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16. ▪96 sc
▪128 sc
▪192 sc
▪256 sc
▪512 sc
▪1024 sc
NUMBER OF SIMULTANEOUS CALLS
▪4 sc
▪8 sc
▪16 sc
▪24 sc
▪32 sc
▪48 sc
▪64 sc

17. CHOOSE THE VERSION YOU NEED
According to the right functionalities for the needs of
your company

18. ▪ Unlimited extensions
▪ Support for SIP Trunks / Gateways
▪ DID and CID Call Routing (DDI)
▪ Extensive codec support
▪ Voicemail via email
▪ Calling line identification presentation
▪ (CLIP)
▪ Call transfer (direct and assisted)
▪ Calling line identification restriction
(CLIR)
▪ Call forwarding when busy
▪ and when there is no answer
▪ Integrated Fax Server
▪ Sync with Office 365 V18 only
▪ Personalized music. Music on hold
▪ Intercom - Pager
▪ Parking, call pickup
▪ Real-time system status
▪ Busy Lamp Field (BLF)
▪ Easy backup and restore
▪ (VMWare Hyper-V KVM Compatibility)
▪ Amazon, Google Cloud , Microsoft Azure
▪ 3CX SBC Conectivity
▪ Voice Message
▪ Automatic Operator - Digital Receptionist
▪ Simultaneous extension and mobile call
▪ Audit logging in V18 only
▪ Integration of supported SIP phones
▪ Manage IP phones across the network
▪ Auto-provisioning Plug &Play phones
▪ 3CX Apps : Web Client, iOS Android, Windows,
Mac
▪ Headphone integration
▪ Click 2 Call
▪ Click 2 Talk
▪ Click 2 Meet
▪ Website chat and live chat
▪ Call logging
▪ Web conferencing including surveys, screen
share, PDF Share, remote assist, Record,
wallboard. In Standard 25 attendees
▪
ALL VERSIONS OF 3CX
STANDARD PRO AND ENTERPRISE HAVE:

19. PRO AND ENTERPRISE VERSION INCLUDE
▪ Voicemail transcript
▪ Personalized FQDN
▪ Custom SMTP Server
▪ Sync with Office 365 (Users Directory) and Azure AD
▪ Querying calls against DB and CRM
▪ Hotel PBX features included Fidelio certified and compatible with
Mitel
▪ Dial-in to web conferencing
▪ Web conferencing including surveys, screen share, PDF Share,
remote assist, Record, wallboard. In PRO version 100 attendees. In
ENTERPRISE 250
▪ Managing call queue group rights
▪ Call queue
▪ Real-time statistics and monitoring
▪ Undoing the status of the supervisor agent
▪ SLA Alert
▪ Switchboard
▪ Panel
▪ Call back
▪ Informes de llamadas y colas
▪ Transcription and search of call recordings
▪ Barge in - Listen -Whisper
▪ Ver grabaciones grupales
▪ Call Flow Designer
▪ Shared Desktop
▪ Scheduled Restore
▪ Connect remote offices (bridges)

20. ENTERPRISE HAS THE ADDITIONAL ENTERPRISE
FEATURES
▪ Call recording restrictions. Start/ Stop
▪ Skill-based routing
▪ Customize the IP phone logo
▪ Built-in failover
▪ Integrated Failover (High Availability)
▪ Integration with MS TEAMS

21. CONNECTING CUSTOMERS AND COLLEAGUES
POST COVID
• Can your employees work productively from anywhere using voice
apps on their smartphones?
• Conduct remote work meetings via web conferencing without
requiring apps?
• Serve your customers' requests via live chat on your website?
With the 3CX platform you can do this and much more. Freedom of choice doesn't
end here, with 3CX you can choose to install on-premise on Windows or Linux, in your
offices, in your private cloud or in a public cloud. Whatever your preference, you're
guaranteed a hassle-free, uncomplicated communications platform that requires
minimal management. Get 3CX and secure your business today for the future!

22. •Auto hosted on Google, Amazon, Microsoft and more.
•The Pbx Express launches your 3CX instance in minutes.
•Implement from Google Marketplace , Amazon or Azure.
IN YOUR PRIVATE CLOUD: STAY IN CONTROL

23. APPLIANCE / DEVICE OR VIRTUALIZED
• Virtualize with VMware, Hyper-V or KVM.
• Run it on a low-cost Raspberry Pi or Mini
PC PBX device.
• Switch between servers or the cloud with
built-in backup and restore.
• Easily scale your 3CX installation.

24. INSTALL 3CX ON A RASPBERRY PI
Works with Raspberry Pi3B+ or Pi4
Low-cost SMB PBX
Optimal for installing 8 simultaneous calls licenses
Great for all cloud installations

25. •Built for remote work.
•In the Cloud or on-premise.
•Easy to install and manage.
•Safe, flexible, reliable.
•Easily create and manage extensions for
remote workers.
PBX: REINVENTED FOR TELEWORKING

26. • Ready to use with our free web apps, iOS and
Android .
• Use your office extension number on your
smartphone.
• Update your status and see your computer's
availability.
• Switch from voice call to video call with a single tap.
YOUR COMPANY'S PHONE, ANYWHERE

27. Answer Facebook and website chats.
Launch a video call from your smartphone.
Easily transfer calls and chat with colleagues.
Change your status and see the availability of
your computer.
call, send messages, video.
MEET, ANYWHERE

28. •Seamless videoconferencing.
•Presentation and remote assistance.
•Mobile apps to meet remotely.
•For unlimited users.
VIDEOCONFERENCING: SIMPLE AND NO
APPS

29. •Set up remotely using QR code. Hassle-free setup.
•Easy to deploy and manage. No training is required.
•SIP branching: Use the 3CX app and the desk phone
simultaneously.
•Smart connection to switch seamlessly between
networks.
EASY TO SET UP AND MANAGE

30. EASY AND QUICK TO INSTALL
▪ Install 3CX in minutes
▪ Automatically provision supported phones
▪ Install apps with ease on Desktop Laptops and
smartphones
▪ Automatically configure trunks and SIPs and VOIP
gateways

31. EASY MANAGEMENT
▪ Easy to use WEB console
▪ Create new branch offices
▪ Set up smartphones remotely
▪ Manage a large IP phone network Manage 3CX FQDN

32. DASHBOARD PANEL
▪ Single-screen data monitoring
▪ Critical event alerts
▪ View key PBX data and information
▪ Automatic cleaning of databases.

33. •Browser-based integrated videoconferencing.
•Connect by voice, video, instant messaging.
•Transfer customers to the right departments
•Extend availability to VIP customers outside of
office hours
•The secure connection ensures privacy and
protection.
•Always know who’s calling with CRM Integration .
ONE PLATFORM FOR ALL COMMUNICATIONS
•Use apps to answer live queries from
•Live Chat e
•Facebook SMS
• SMS integration .

34. •Download the app from Google
Play o App Store .
•Log in to your web client; details can be
found in your welcome email.
•Click on your avatar at the top right and
select "Scan QR Code".
•¡Open the app, scan the QR and you're
done!
DOWNLOAD THE 3CX APP FOR
iOS ANDROID

35. INTEGRATE TO YOUR CRM
Know your customer with CRM integration
Integrate 3CX PRO or Enterprise with your CRM, ERP or accounting system. Integration
between 3CX and other applications is easy; open the setup guide for your specific CRM
software and follow the steps. Don't see your CRM in the list or use a custom app? You
can perform the integration yourself using the 3CX API.

36. KNOW WHO'S CALLING "KYC"
•Matches caller ID to a record in
your CRM.
•Creates a new customer record for
new numbers.
•Logs calls to the client log so that
you can view the call history.
•Impress customers and save your
staff the tedious search time

37. TRAIN YOUR SALES FORCE AND AGENTS
•Start one-click calls directly from your CRM.
•Save agents time by automatically displaying
customer records.
•Automatic call logging eliminates tedious
manual call entries.
•Create custom call flows to automate
questions and workflows.

38. AUTOMATE CLIENT WORKFLOWS WITH THEIR CFD
•Request case or customer numbers
to save agent’s time.
•Route calls by number, customer ID
or questions.
•Route calls based on the time of day
or create phone surveys.
•Read about our Call Flow Designer
(CFD) .

39. THE WEB CLIENT
Wouldn't it be great if you could handle your calls, check the status of your colleagues, answer
messages and video calls, all from one central location? With the 3CX Web Client you can do all this
and more. Simple for remote workers to use at home or on the road and easy to manage, greatly
reducing administrators' headaches. You can make and receive calls directly from your browser
without opening the web client. Effortlessly call numbers displayed on web pages and CRM systems
directly from the window you're working in, such as Microsoft 365, Salesforce, and more! Users can
sign in from anywhere with their 3CX credentials or Google or MS 365 accounts, and make and receive
calls with a single click. In addition, the call center's advanced features, such as queues and the
dashboard, make managing incoming calls a walk in the park.

40. •Replace desk phones, simply log in from
your web browser.
•Works seamlessly with iOS and Android .
•Create instant videoconferencing without
applications.
•Easy voicemail management, just click to
play.
THE WEB CLIENT – WORKING REMOTELY

41. THE WEB CLIENT – NEVER MISS A CALL
•Make and receive calls without having
to leave your CRM or work applications.
•Receive notifications of incoming calls
even with the web application closed.
•View contacts and status from the
browser extension pop-up window.
•Let colleagues know your availability
with Status.

42. THE WEB CLIENT – CLICK TO CALL
•Identify phone numbers on the web and
CRM.
•You do not need to switch applications
or leave your preferred workspace.
•Just click on the number, without
manually dialing or copying/pasting.
•Save time: Automate the tedious task of
initiating multiple calls.

43. THE WEB CLIENT – EASY TO MANAGE
•Free add-on: runs on all popular browser
operating systems.
•Server-side integration with CRM/Accounting
applications.
•Simple and easy to use: Minimize help desk
queries.
•Download Windows applications for a more
native experience.

44. Imagine enterprise-class video conferencing software that is secure, easy to use, and free. 3CX
is a complete communications solution for businesses with integrated video calls. This means
you don't need to use separate apps for video. If you're on a call, a single click invites
participants to switch to the video, without the need for advance planning! You can join
scheduled and ad-hoc meetings directly from your browser without installing any add-
ons. Schedule a meeting in seconds and invite participants through their preferred calendar or
easily share your meeting room from your own unique URL. Encourage engagement and
teamwork with advanced features that allow you to view and control remote screens, share
documents, present on a whiteboard, chat, and create surveys. Connect, get to know, and
collaborate with 3CX video conferencing software, at no additional cost.
THE VIDEO CONFERENCE

45. THE VIDEO CONFERENCE – NO DOWNLOADS OR ACCOUNTS
• Fully integrated with the 3CX Web
Client & mobile apps.
• Attendees join in a browser. No app or
account required.
• Switch to video during a call in a single
click.
• High-quality (HD), real-time video
ensured by WebRTC.

46. THE VIDEO CONFERENCE - FREE FOR UNLIMITED
USERS
•Included with 3CX, at no additional cost.
•Unlimited users, with all editions of 3CX.
•Free for the standard edition.
•Use it anywhere on any device; mobile or
web browser.

47. THE VIDEO CONFERENCE – ADVANCED
COLLABORATION FEATURES
•Share your screen for presentations and
online classrooms.
•Bring information to life with an on-screen
whiteboard.
•Interactive meetings through document
sharing, chat and surveys.
•Training and practical problem solving with
remote display control.

48. THE VIDEO CONFERENCE- PROFESSIONAL
SOLUTION
•Secure meetings and data controlled by you.
•Easily manage meeting and participant settings.
•Schedule conferences in seconds and
automatically add them to your calendar.
•Create regular meetings and never miss an
update!
•No timel limit on meeting duration

49. LIVE CHAT SOLUTION
Statistics show more than half of all customers prefer to chat with someone in real-time! Installing a
live chat solution on your website will not only improve customer satisfaction, it will also increase
your lead conversions. But what if a query becomes too hard to handle over chat? Enter 3CX Live
Chat. By integrating live chat with our phone system, website visitors can chat with agents in real
time, and can switch to a live call or video call in a single click – with no dialing of phone numbers.
That same agent can answer immediately from their 3CX web client, Windows desktop app or
mobile app. How’s that for customer service? What’s more you get to keep all your communication
on one platform, including chats coming through your business Facebook page and business sms.
Watch conversion rates and customer satisfaction skyrocket. Save on admin time, and monthly
software subscriptions!

50. LIVE CHAT SOLUTION – TURN VISITORS INTO
CONVERSATIONS
•Give visitors real-time advice as they
browse your products/services.
•Turn those new visitors into new leads in
your CRM.
•Enhanced sales services, such as in a
traditional sales environment.
•Customize the chat greeting according to
the company's business hours.
•Evaluate agents’ performance with chat
ratings and reports.

51. LIVE CHAT SOLUTION – LIVE CHAT TO LIVE CALL
PASS
•Visitors can switch from chat to voice or
video call with a single click.
•Calls are made through the browser, free
for the customer and for you.
•Service customers: Resolve support issues
faster.
•Lower contact barriers: you do not need
to dial a number.

52. •Avoid managing and learning a separate live chat
system. Avoid administering and learning a separate
live chat system.
•Available for WordPress, Drupal, Joomla, Wix &
Weebly.
•Includes Facebook & SMS messaging integration.
•Identify existing customers and bring up their contact
record.
LIVE CHAT SOLUTION – UNIFIED
COMMUNICATIONS

53. INTEGRATED CALL CENTER SOLUTION
Customers want to have their calls answered quickly. They expect you to know who they
are and what was said last time they called without being transferred multiple times.
The reward for providing efficient customer experience – more sales, happy customers
and better reviews! Communication is no longer the domain of expensive old style
office phone systems. 3CX integrates call center software features that help you satisfy
the most demanding of customers. What’s more, 3CX’s CRM integration and call work
flow eliminates tedious and time intensive tasks for your agents allowing them to focus
on what’s important. Whether you opt for an on-premise or cloud solution, you can
easily connect on-site and virtual customer service teams. Increase customer
satisfaction with localized support and time zones, and benefit from a global workforce
that’s always connected.

54. INTEGRATED CALL CENTER SOLUTION
•Call queues to individuals or groups.
Guarantee no calls are missed.
•Advanced queuing strategies like Round
Robin & Hunt by 3s.
•Agents can answer calls from anywhere, in
the office, or remotely.
•Callback option as overflow during peak
hours.

55. INTEGRATED CALL CENTER SOLUTION CALL
RECORDING AND MONITORING
•Record calls for legal and quality control
purposes.
•Train agents during a live call with listening and
whispering.
•Use Barge in to take over when needed.
•Ticket responses can be monitored centrally.
•Build your IVR and Call Center. Configuration of
the IVR / Auto Attendant.

56. INTEGRATED CALL CENTER SOLUTION - REPORTING
AND PERFORMANCE
•Verify agent performance with built-in reports.
•View the longest wait time and abandoned calls.
•Get reports on SLAs and callback statistics.
•Switchboard / wallboard for real-time
monitoring of queues.

57. INTEGRATED CALL CENTER SOLUTION – UNIFIED
COMMUNICATIONS
•Add live chat to your website. Connect
with web visitors.
•Connect your Facebook page to 3CX.
•Send and receive business text messages
through 3CX.
•Create voice applications to automate
repetitive tasks.

58. INTEGRATION WITH MICROSOFT 365
Does your company use Microsoft 365? Then 3CX is the ideal phone system for you as you can
easily connect 3CX to Microsoft 365 and get the best of both worlds! Users can work seamlessly
across both apps, managing contacts and streamlining tasks to increase efficiency and delight
customers. The simple integration can be completed in minutes and takes the pressure off
administrators. Automatic extension creation enhances productivity and makes tedious tasks
more bearable while SSO authentication allows your Microsoft 365 users to login in a single click.
No more searching for lost passwords! You can even launch calls directly from the Microsoft 365
interface with the 3CX Windows Desktop App and Click2Call functionality. Employees can work
from the Microsoft 365 interface and apps and never miss an important call or message! Happy
administrators, happy agents, happy customers!

59. INTEGRATION WITH MICROSOFT 365
SYNC YOUR STATUS FROM YOUR CALENDAR
•“Show as” in the event switches 3CX to “Do
Not Disturb” or “Away”.
•Override sync with “Business Trip” status or by
changing manually.
•Automatically switches forwarding profiles.
•3CX status switches back when the event
ends.

60. INTEGRATION WITH MICROSOFT 365
SYNC YOUR PHONE BOOK
•Automatically sync your personal contacts.
•Manage your application contacts across the
board from Microsoft 365.
•Update the contacts in the shared mailbox with
the 3CX company phone book.
•Call synced contacts directly from the 3CX web
client or mobile apps.

61. INTEGRATION WITH MICROSOFT 365
INITIATE CALLS FROM YOUR 365
•Hotkeys: Select a number and press a hotkey
that you have configured.
•Click2Call (3CX extension): Click any phone
number in MS 365.
•3CX opens the number in the mini web client
pop-up, ready to call.
•Incoming call pop-ups ensure that you never
miss a call.

62. INTEGRATION WITH MICROSOFT 365
MANAGE WITH EASE
•Automatically create new extensions
from Microsoft 365.
•Easy tracking in "Azure AD" group in
3CX Management Console.
•Customize how extension numbers are
created.
•Import Microsoft 365 extensions for
easy setup.

63. With the integration of 3CX Facebook and live chat, you can save time, increase customer
satisfaction and increase conversions. Connecting with your customers is easy; messages are sent
immediately to the web client and smartphone apps, so agents can respond to, transfer, and
resolve customer queries from the same platform they use for all other communications.
3CX Facebook's integration means there's no need to give multiple agents access to your
important Facebook page. Simply complete the integration with your Facebook account, assign
incoming chats to a specific queue, and your agents will be able to respond as they would with a
live chat.
INTEGRATION WITH FACEBOOK

64. INTEGRATION WITH FACEBOOK
ANSWER FACEBOOK COMPANY MESSAGES FROM 3CX
•Answer to new Facebook leads faster with
built-in 3CX chat.
•Transfer chats to qualified team members.
• Use Facebook as a new integrated support
channel to 3CX. Give customers the
confidence to contact you.
•Strengthen your brand with improved
response times.

65. INTEGRATION WITH FACEBOOK
ONE SOLUTION FOR MESSAGES, VIDEOS AND
CALLS (UC)
•Help customers across multiple channels
from one interface.
•No need to switch applications: save on
agent’s time.
•Facebook messages are tracked and archived
centrally.
•Multiple FB administrators are not required:
add unlimited users to the queue.

66. INTEGRATION WITH FACEBOOK
NEXT-LEVEL CUSTOMER SERVICE
•Communicate via a channel that is
convenient for the customer.
•Use CRM integration to track history
and increase conversions.
•Identify customers and personalize
the response.
•Offer live chat messaging even
without a website.

67. INTEGRATION WITH FACEBOOK
ASSIGN FACEBOOK MESSAGES TO A GROUP
• Queue-based group message handling.
• Tickets can be assigned to the first user to
respond.
• Ensure the right response priority. Integrate
into SLA policies.
• Reports give you insights in response times
and message performance.

68. ENTERPRISE TEXT MESSAGES (SMS)
With 3CX mobile apps for iOS and Android, users can send and receive instant text messages with a
designated business phone number, without giving their personal mobile phone number. Incoming
text messages can be assigned to queues, so you don't have to rely on a single agent to respond. This
means that no message goes unanswered, even if an agent is out of the office or on vacation –
response rates will increase as will customer service satisfaction! Respond to incoming messages, send
appointment reminders, and use SMS marketing to drive business and drive customer engagement.

69. ENTERPRISE TEXT MESSAGES (SMS)
SEND SMS'S FROM YOUR CORPORATE NUMBER
•Send and receive SMS/text messages from
web and smartphone apps.
•Route incoming text messages directly to
queues, not individuals.
•BYOD sends a text message using a
corporate number.
•Send promotional texts with the latest
offers and promotions.

70. ENTERPRISE TEXT MESSAGES (SMS)
KEEP YOUR PERSONAL NUMBER PRIVATE
•Message customers through
corporate text messages, not from
personal apps.
•Send text messages, links and more
at no extra cost.
•Easy to use. Save money on third-
party services.
•Send messages to your colleagues on
the fly or from home.

71. ENTERPRISE TEXT MESSAGES (SMS)
CENTRALIZE EVERYTHING IN ONE PLACE
•SMS, Facebook and Live Chat messages are
managed centrally.
•Prioritize messages in the queue. Ensure
timely responses.
•Includes reports to learn about the
effectiveness of text messages.
•Match contacts with a built-in CRM for
universal contact tracking.

72. CONFIGURING YOUR PROVIDERS/TRUNKS
Choose a supported SIP trunk provider.
Configure your SIP trunks and start calling.
Configure call routing/inbound rules.

73. UNBEATABLE PRICE - SAVE UP TO 80% PER YEAR!

74. SWITCH TO 3CX AND CUT YOUR TELCO BILL BY 80%
.
•Free for unlimited extensions.
•Choose your own SIP Trunk.
•Reduce your phone bill: Telecommuters from home or
elsewhere make free calls to the office.
•Eliminates calls between offices.
•No extension licenses, unlimited extensions.
•Save thousands on phone calls with your sip trunk
choice.
•Plug &play with IP phones, gateways and SIP trunks .

75. Thank you!
Inter-Caribbean Networking Solutions Ltd.
#12 Maharaj Street,
Old Southern Main Road,
Mc Bean Couva 550513
Trinidad and Tobago WI
PHONE:(868)-221-5586, (868)-222-7757
E-Mail Address: cns@ct2k.com, brianb@ct2k.com