It is in every bank's (and vendor's) best interest to negotiate and agree the best banking system contract possible, and to maintain continuous financial and operational significance for all key stakeholders involved, with clearly communicated actions, updates and objectives.
This free webinar from IBS Intelligence delivers a valuable introduction to the issues involved and possible approaches when negotiating and contracting with technology vendors. Using practical examples of the problems a bank may face, the webinar also offers insights into potential solutions and highlights common misconceptions and issues to be aware of.
Webinar Agenda:
Introduction
Problems: Setting the scene
a. Example situations
b. Pain points
c. Implications
Possible Approaches
a. Hope…
b. Tie the vendor down
c. Push the vendor’s terms until they refuse
d. Link the contract to business (and other bank) objectives
Issues to be aware of
a. Common misconceptions
Conclusion and Q&A.
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How to improve negotiation and contracting techniques with technology vendors
1. How to improve contracting and
negotiation techniques with
technology vendors
Wednesday 25th April, 2012
www.ibsintelligence.com
2. Introduction
Contracts are too often:
an after-thought
detached from the overall selection process
too rigid and generic.
What is the smarter approach?
IBS Intelligence:
The specialists in core banking systems (publications,
research and consulting); independent; 20+ years
Negotius:
Co-founders have 45 years of vendor sales experience
Modern semantic knowledge management tools
Results can be updated and maintained
Patented consulting process
3. Webinar Agenda:
Example situation to illustrate the challenges
Negotiating approaches
A better approach
Common misconceptions
4. Example - the situation
A bank has started a selection process for a new
core system
RFx, Vendor Workshops, Vendor Selection all
complete
Preferred and Second Choice Vendors informed
Legal counsel engaged
Contracts being negotiated
5. Example - the worry
Will the vendor deliver on time?
They have missed deliveries with other banks
Missed deliveries would compromise the selection
business case
Can the project plan be delivered?
6. Example - the worry
Regulatory news....
Rumours and discussions about upcoming credit risk
capital allocations changes
These will change the scope of data required from the
core system
But... the scope of data change is unknown
So... the existence or size of the gap is unknown
7. Example - how it might happen
Project team being established
Focused on precise delivery of contract: time, budget,
scope
“Failure is not an option”
Contracts
Contracts will be tight - no room for manoeuvre (by any
party) - aimed to reduce risk
but....
How are these activities linked to the original business case?
To the trade-offs and compromises discussed in the selection
process?
How can the bank allow for changed goals and rules in the
implementation?
8. What is the Answer?
Hope
Maybe nothing unexpected will happen for the next three
years
... regulators, competitors, market, vendor, technology etc
Tie down the Vendor
Fix what the vendor must deliver
Any failure to deliver becomes a potential contract breach
Firm penalty clauses
No room for manoeuvre
Push the Vendor until they squeal
Push the price until the vendor threatens to withdraw
Add strict SLAs
Leave “spare” budget internally to allow for overruns
9. What is the Better Answer?
Good Legal Contract, Good Business Contract
Contracts produce commercial outcomes
Legal Outcomes
Business Outcomes
Focus on what is needed...
... create a mechanism for what might change
Everything is about the business case
Market
Profit
Cost
Regulation
more...
Link the contract terms and performance to the
business objectives
10. Understand it Holistically
Business Vendor Contract Sign Implement
Objective Response Negotiation Contract Contract
Scope Scope
CRM Scorecards
Enter New Sequence Roles
Channels Change Control
Market Roles Ownership
Product Factory Success Criteria
Commercial Liability
End to End
11. Common Misconceptions
Contracts.... just for the lawyers, right?
Well, I’ve signed the contracts now, so I don’t need
to look at them again....
I’ve got all my contracts in a document management
system, it all seems to be going fine, so why should I
do anything?
12. Summar y
Contracts define how a bank interacts with its IT vendors
on an ongoing basis - they are business documents
Contracts are borne out of a series of complex
interactions between banks and vendors - the context
carries the meaning
Contracts should reflect the business needs of the bank
Contracts should have flexibility built in so that they can
be used to respond to changing circumstances.
A recording of this webinar will be made available to you
shortly for your reference. Please also consider our
in-depth and flexibly delivered training course.
13. NEW TRAINING COURSE:
Take your knowledge a step further – fully flexible,
contact us to discuss your requirements
This free webinar provided an
overview of the topic. The new
training course from IBS
Intelligence and Negotius provides
in-depth assistance and guidance
For more information and to take your
knowledge further, please call us on
+44(0) 1303 262 636 or email
Jon Raeside at
jonr@ibsintelligence.com
14. System selection (core and all
other areas of banking) Contact us
Contract negotiations
info@ibsintelligence.com
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System and process reviews +44(0)1303 262 636
Shari'ah compliance www.ibsintelligence.com
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