TDI Insurance Innovation Awards - Chubb catastrophe-service-center

1. Catastrophe Services Center
Allow Clients and Agents to view
map of Home locations with
current CAT events

2. Client Mobile App – Catastrophe Services Center
Chubb -- Confidential and Proprietary Information
After login, Catastrophe Services Center available on mobile app dashboard under Chubb Services
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3. Client Mobile App – Catastrophe Tracker
Chubb -- Confidential and Proprietary Information
Main Catastrophe Services Center menu has a ‘Catastrophe Tracker’ option to view MP or PLS Home
locations and current CAT events
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4. Client Mobile App – CAT Tracker Home Locations
Chubb -- Confidential and Proprietary Information
Home coverages are plotted including enrollment status in Wildfire Defense and Property Manager
(where eligible)
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5. Client Mobile App – CAT Hurricane Events
Chubb -- Confidential and Proprietary Information
CAT events overlay on home locations when wildfire icon activated, includes projected path and cone
information around the event.
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6. Client Mobile App – CAT Wildfire Events
Chubb -- Confidential and Proprietary Information
CAT events overlay on home locations when wildfire icon activated, includes details and perimeter
information around the event.
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7. Chubb Mobile – CAT Earthquake Events
Chubb -- Confidential and Proprietary Information
CAT events overlay on home locations when earthquake icon activated, includes Mercalli Intensity Scale
for the event.
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8. Client App – Preparedness Categories
Chubb -- Confidential and Proprietary Information
Main Catastrophe Services Center menu has a ‘Preparedness & Planning’ option to view event tips and
helpful sites; sites divided into event categories: Hurricane, Wildfire, Earthquake and Flood
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9. Agent Service Portal – Client Catastrophe Tracker
Chubb -- Confidential and Proprietary Information 9
Highlights:
 Map & List view of all
covered client
properties along with
peril information
(hurricane, wildfire &
earthquake)
 Allows agents to
search and view
details of individual
clients by name,
location or policy
number

10. Agent Service Portal – Client Catastrophe Tracker
Chubb -- Confidential and Proprietary Information 10
Highlights:
 List view showing all
property information
in one table and is
sortable
 List view is also
exportable to MS
Excel and can be
utilized by Agents as
needed

11. Agent Service Portal – Client Catastrophe Tracker
Chubb -- Confidential and Proprietary Information 11
Highlights:
 Clicking on a property
provides contact
information, coverage
and eligible service
status
 Agents will be able to
apply filters and send
emails to different
client lists based on
factors like location
and eligible service
status

12. Client App & Agent Portal – Wildfire Defense & Notifications
Chubb -- Confidential and Proprietary Information 12
Wildfire Defense
• Chubb’s complimentary Wildfire Defense Services helps Clients protect their home before, during
and after a wildfire
 Before wildfire season our team will conduct an onsite wildfire hazard assessment and make
recommendations to improve defensive measures
 During a wildfire Chubb’s team will, as needed, deploy firefighters to Client homes and help
prepare them for evacuation
 After a wildfire Chubb will assist with escorting Clients back home and assisting with claims
if there is damage to report
• Agents using the Catastrophe Tracker will have access to updated status on Wildfire Defense Services
by property location to keep them informed as they assist their Clients
Notifications
• Notifications informing Clients and Agents of potential risk will remind them to keep alert and track
progress through their Chubb online accounts
“Hurricane Notice”
“Stay informed on events around your location at 123 Main Street, Anytown NJ. Click here to
follow updates on the Chubb Catastrophe Tracker.”