Solera – Insurtech Innovation Award 2023

2. S O L E R A C O N F I D E N T I A L I N F O R M A T I O N
Introduction
Launched in July 2023, Intelligent Triage has
revolutionized the way insurers handle claims,
ushering in a new era of efficiency, accuracy, and
customer satisfaction. This award submission
showcases how Solera's Intelligent Triage has not
only addressed critical industry challenges but has
also set a new standard for innovation and
excellence.
The web browser-based, plug-and-play artificial
intelligence service is poised to redefine the way
insurers handle claims by enabling fast and
accurate triage decisions based on damage photos.
Intelligent Triage simplifies and accelerates the
claims resolution process, ultimately transforming
the insurance industry.

4. Key Distinctions:
1. Streamlined and Efficient Triage: Intelligent Triage
empowers claims handlers to swiftly and accurately assess
whether a damaged vehicle is repairable or a total loss
right from the First Notice Of Loss (FNOL). This innovative
solution eliminates the need for extensive integrations or
software installations, making it a true plug-and-play
service. It has significantly reduced FNOL processing time,
typically consuming up to 30 minutes, and additional
follow-ups, resulting in more accurate outcomes and
heightened customer satisfaction.

5. Key Distinctions:
2. Early Identification of Total Losses: One of the
standout features of Intelligent Triage is its ability to
provide early identification of probable total losses,
enabling insurers to take prompt action and achieve
effective resolutions. This feature has been instrumental in
saving time for loss adjusters, especially when handling
intricate cases, and has contributed to improved
policyholder safety and heightened satisfaction throughout
the claims experience.

6. Key Distinctions:
3. Cutting-Edge AI and Continuous Learning: Intelligent
Triage's AI is powered by an extensive image database that
continuously learns and improves. This ongoing learning
process ensures the highest level of accuracy and efficiency
for insurers. Solera's commitment to constant
improvement and adaptation to market conditions and
updates in total loss thresholds is a testament to its
dedication to offering cutting-edge solutions.

7. Key Distinctions:
4. Seamless Integration and Enhanced Customer
Engagement: Intelligent Triage offers insurers the
flexibility to integrate with their existing claims
management systems through a simple and efficient
implementation process. It sets itself apart from
competitors through its image-based analysis, swiftly
identifying total loss vehicles and assessing damage
against a safety-critical parts database, ensuring vehicles'
safety and avoiding potentially fraudulent claims.

8. Key Distinctions:
5. Addressing Industry Challenges: Amidst a shortage of
claims professionals in the industry, Intelligent Triage
comes to the rescue by providing expert eyes from the
outset, expediting triage efficiency, reducing cycle times,
and boosting customer renewals. It is especially valuable
in the current environment where insurers are dealing
with more total loss claims and increasingly intricate
vehicle designs that result in costlier repairs.

9. Conclusion
Solera's Intelligent Triage has set a new industry standard for
innovation, efficiency, and customer satisfaction in the
insurance sector. It has not only addressed critical industry
challenges but has also empowered insurers to make fast and
accurate triage decisions. By streamlining processes, enhancing
customer engagement, and providing continuous learning AI,
Solera continues to demonstrated its commitment to
transforming the insurance industry.
Intelligent Triage is more than just a product; it represents a
significant step forward in how insurers handle claims,
ultimately leading to better outcomes for policyholders and the
industry as a whole.