. HA425-4: Compare quality management techniques used to improvement operations such as Continuous Quality Improvement, Total Quality Management, and proactive quality improvement measures. HA425-5: Examine the critical role of quality improvement and quality assurance in community, state and national health care environments Imagine yourself as just being appointed the Chief Patient Experience Officer of your hospital. You have been charged by the board and CEO of the hospital to create a new systems approach for the hospital that will meet the patient’s needs, priorities and expectations in a manner that exemplifies the values of respect, compassion, justice, and community pride. Your plan should include a method of determining who the customer is, what the customer wants, how the hospital will meet those needs and desires, how you will measure customer satisfaction, and the data capture modalities you will use, such as qualitative or quantitative methods to obtain the information. Also, how you will communicate the results of this new program to the world. Instructions Create a PowerPoint presentation at least 10 slides in length that discusses your planned proposal. Each process should be outlined in 2–4 slides. Include detailed speaker’s notes that describe your program, which should include your answers to the questions below. Be sure to include references and citations from at least five sources. Your PowerPoint presentation needs to be visually appealing, to catch your audience's attention, as your goal is to promote your program to the health care organization groups and people attending. 1. Outline the current customer experience efforts and how these efforts could be improved with an organized effort. 2. Explain how Affordable Care Act provides financial incentives in the form of performance-based bonuses or penalties based on the efficiency, effectiveness, and satisfaction with hospital services. 3. Thoroughly analyze how your new systems approach for the hospital will satisfy all stakeholders and how we will improve results, measure success, and communicate the results to the world? Provide a step-by-step plan for implementation of your proposal. 4. Describe how the new systems approach for the hospital will meet the patient’s needs, priorities and expectations in a manner that exemplifies the values of respect, compassion, justice, and community pride in the hospital. Chapter 11 - College and University Accounting - Private Institutions 11-8 (A) Lee College Statement of Activities For the year ended December 31, 2015 REVENUES Unrestricted Temporarily Restricted Permanently Restricted Total Net Tuition and Fees $ 10,625,000 $ 10,625,000 Contributions 100,000 $ 1,500,000 $ 2,540,000 4,140,000 Unrestricted Income on Endowments 40,000 40,000 Sales and Services of Auxiliary Enterprises 5,500,000 5,500,000 Grant Reven ...

1. .
HA425-4: Compare quality management techniques used to
improvement operations such as Continuous Quality
Improvement, Total Quality Management, and proactive quality
improvement measures.
HA425-5: Examine the critical role of quality improvement and
quality assurance in community, state and national health care
environments Imagine yourself as just being appointed the Chief
Patient Experience Officer of your hospital. You have been
charged by the board and CEO of the hospital to create a new
systems approach for the hospital that will meet the patient’s
needs, priorities and expectations in a manner that exemplifies
the values of respect, compassion, justice, and community
pride. Your plan should include a method of determining who
the customer is, what the customer wants, how the hospital will
meet those needs and desires, how you will measure customer
satisfaction, and the data capture modalities you will use, such
as qualitative or quantitative methods to obtain the information.
Also, how you will communicate the results of this new
program to the world.
Instructions
Create a PowerPoint presentation at least 10 slides in length
that discusses your planned proposal. Each process should be
outlined in 2–4 slides. Include detailed speaker’s notes that
describe your program, which should include your answers to
the questions below. Be sure to include references and citations
from at least five sources. Your PowerPoint presentation needs
to be visually appealing, to catch your audience's attention, as
your goal is to promote your program to the health care
organization groups and people attending.
1. Outline the current customer experience efforts and how
these efforts could be improved with an organized effort.
2. Explain how Affordable Care Act provides financial
incentives in the form of performance-based bonuses or

2. penalties based on the efficiency, effectiveness, and satisfaction
with hospital services.
3. Thoroughly analyze how your new systems approach for the
hospital will satisfy all stakeholders and how we will improve
results, measure success, and communicate the results to the
world? Provide a step-by-step plan for implementation of your
proposal.
4. Describe how the new systems approach for the hospital will
meet the patient’s needs, priorities and expectations in a manner
that exemplifies the values of respect, compassion, justice, and
community pride in the hospital.
Chapter 11 - College and University Accounting - Private
Institutions
11-8 (A)
Lee College
Statement of Activities
For the year ended December 31, 2015
REVENUES
Unrestricted
Temporarily Restricted
Permanently Restricted
Total
Net Tuition and Fees
$ 10,625,000
$ 10,625,000
Contributions
100,000
$ 1,500,000
$ 2,540,000

3. 4,140,000
Unrestricted Income on Endowments
40,000
40,000
Sales and Services of Auxiliary Enterprises
5,500,000
5,500,000
Grant Revenue
970,000
970,000
Gains on Long-term In vestments
750,000
750,000
Net Assets Released from Restriction
Satisfaction of plant acquisition restriction
1,080,000
(1,080,000)
-
Satisfaction of program restrictions
720,000
(720,000)
-

4. Total Revenues
18,065,000
670,000
3,290,000
22,025,000
EXPENSES
Instruction expenses
7,000,000
7,000,000
Research expenses
4,500,000
4,500,000
Public Service expense
1,200,000
1,200,000
Auxiliary enterprises
3,725,000
3,725,000
Student Services

5. 150,000
150,000
Institutional support
1,600,000
1,600,000
Total Expenses
18,175,000
18,175,000
Increase (Decrease) in Net Assets
(110,000)
670,000
3,290,000
3,850,000
Net Assets January 1
1,000,000
300,000
1,760,000
3,060,000
Net Assets December 31
$ 890,000
$ 970,000
$ 5,050,000
$ 6,910,000

6. 11-8 (B).
LEE COLLEGE
STATEMENT OF UNRESTRICTED REVENUES, EXPENSES
AND
OTHER CHANGES IN UNRESTRICTED NET ASSETS
YEAR ENDED JUNE 30, 2015
Unrestricted Revenues:
Net Tuition and Fees
$ 10,625,000
Contributions
100,000
Unrestricted Income on Endowments
40,000
Sales and Services of Auxiliary Enterprises
5,500,000
Total Revenues
16,265,000
Net Assets Released From Restrictions:
Satisfaction of Program Restrictions
720,000
Satisfaction of Plant Acquisition Restrictions
1,080,000

7. Total Net Assets Released From Restrictions
1,800,000
Total Unrestricted Revenues and Other Support
18,065,000
Expenses and Losses:
Educational and General:
Instruction
7,000,000
Research
4,500,000
Public Service
1,200,000
Student Services
150,000
Institutional Support
1,600,000
Total Educational and General Expenses
14,450,000
Auxiliary Enterprises
3,725,000
Total Expenses
18,175,000
Increase (Decrease) in Unrestricted Net Assets
($110,000)

8. 11-8 (B Continued).
LEE COLLEGE
STATEMENT OF CHANGES IN NET ASSETS
YEAR ENDED JUNE 30, 2015
Total Unrestricted Revenues
$ 16,265,000
Net Assets released from restriction
1,800,000
Total Unrestricted Expenses and Losses
(18,175,000)
Increase (Decrease) in Unrestricted Net Assets
(110,000)
Temporarily Restricted Net Assets:
Contributions
1,500,000
Grant Income
970,000
Net Assets Released From Restrictions
(1,800,000)
Increase in Temporarily Restricted Net Assets
670,000
Permanently Restricted Net Assets:
Contributions

9. 2,540,000
Gains on Long Term Investments
750,000
-
Increase in Temporarily Restricted Net Assets
3,290,000
Increase in Net Assets
3,850,000
Net Assets, July 1, 2014
3,060,000
Net Assets, July 30, 2015
$ 6,910,000
200
11-3