1. View My VisualCV Online: http://www.visualcv.com/mckinney704
Hope McKinney Portfolio - PMO /
SR. ADMINISTRATIVE ASSISTANT
RMG
Data Security Administrator, BAC
Risk Project
Wachovia - A Wells Fargo Company
Management Office
Charlotte, NC 28205 w: 704-374-6594
United States m: 704-713-6482
hope.mckinney@wachovia.com
Skills and Qualifications Summary The PMO site that I help
administer for my team.
• Strong problem-solving, efficiency and process improvement skills
• Experience performing analysis, information management and reporting
• Knowledge of PC databases, spreadsheets, systems maintenance and mainframe
Project Support Services
applications.
Work History Administrative services request
site.
Wachovia Corporation
Service Request
Operational Risk Management, Charlotte, North Carolina 06/04 - Present Dashboard
• Senior Administrative Assistant
• Serve as management proxy for: HR Online, XMS, ARS, TESS, MyTime, and Taleo
• Manage Executive calendar using Lotus Notes and MS Outlook
• Perform on/off boarding duties
• Support Yousef and other managers as needed
• Coordinate with Corporate Real Estate on space management
• Track and update employee HR records Dashboard created to view status
• Utilize IMAS - Invoice Management and Analysis System as needed of all service requests.
• Project Support Services
• Provided support to the Project Management Office as needed
• Enter project data into Performance Tracker Initiate OnBoarding
• Record and distribute minutes and decisions in a timely manner Request
• Update team Issues / Action Items database
• Set up conference line accounts; arrange audio, video conferencing and MSLive Meetings
• UMT Project Portfolio Manager administration
Data Security Administrator & Business Access Coordinator (DSA/BAC)
• Provide data and system access for 36 managers and their reports
• Train Risk Analysts on access and security processes and procedures
• Discern appropriate access needs using, CIW, PICCT and Mobius
• Use ACT Tool to administer system-level and application-level access
• Conduct quarterly access reviews using the Access Review System (ARS)
• Troubleshoot systems and applications issues Managers Boarding request
• Manage floor access; schedule badge appointments page.
• Set up and manage MyEd, EdNet, and EdVPN remote accounts
Database Administrator / Management Reporting Business Continuity
• Perform SharePoint team site administration duties Planning - LDRPS
• Manage Time Tracker database
• FitchRisk FIRST Database - Loss Data
• Run Push Reports, Org 30D Reports and Audit Extracts in Centerprise tool
• Run CATools Reports
• IRIS - Integrated Reporting Information System
• Create PDF documents using Adobe Acrobat for status reports
BCP call-tree reporting.
FIRSTPLACE STAFFING, Charlotte, North Carolina 03/03 - 06/04

2. Project Assistant / Executive Assistant
• Manage multiple executive calendars.
• Coordinate access for: security badges, LAN accounts, Lotus Notes accounts and web
sites.
IRG Real Estate
• Prepare budget projections, XMS submissions, order supplies and process invoices.
• Prepare reports, organizational charts, agendas and presentation documents for team
meetings.
• Independently compose memos and executive biographies.
• Handle meeting logistics, travel, conference calls, event planning and interview
arrangements.
• Run queries and produce ad hoc reports in Microsoft Access. Centralized location for IRG
• Create Co/Sub/RC tracking database in Microsoft Excel. facilities and move planning.
• Handle confidential HR and merger-related documentation.
• Manage special projects; participate on project teams in support of business unit initiatives.
Merger Integration
APLUS IT SOLUTIONS AND TRAINING, Charlotte, North Carolina Tracker
Office Manager / Senior Account Executive 05/02 - 04/03
• Gather, analyze and report project research information.
• Act as liaison for corporate and city government clients.
• Propose and implement Microsoft MOUS certification training for individuals.
• Design and implement corporate technology needs surveys.
• Generate free sales leads and maintain prospect information using ACT! 2000 database.
• Visit various sites for promotional purposes. Wachovia / Wells Integration
• Create marketing plan, revise company image and design advertising. team site.
• Consult with media and marketing representatives regarding advertising needs; submit
recommendations for approval.
• Provide IT training support for certification training classes, student screening, orientation Inventory Database
and testing.
• Assist Microsoft Certified technicians with pc troubleshooting and repair.
• Partner with technology vendors such as Microsoft and E-Med Solutions
Other Database
WACHOVIA CORPORATION, Charlotte, North Carolina
Human Resources: Regional Operations Analyst 10/99 - 05/02
• Managed and coordinate meeting and training facilities for entire South East footprint.
• Collaborating with database managers in analyzing and implementing effective team
reporting systems.
• Serve on Roster Process Team to analyze and develop a web-based roster process.
Testimonials
• Assist with updating team intranet site content. "I want to update you on the
• Selected by the Technology Training Group to test and troubleshoot the E-Learning online EXCELLENT service I received
training program. from Hope McKinney today.
• Consult with employees regarding individual and departmental training needs. Hope read my e-mail about
• Train new-hires in customer service skills and quality awareness. needing to schedule and send
• Conduct Mutual Funds Sales and Operations orientation and downloading of test scores. confirmation notifications
• Consistently meet and exceed all quality indicators at 98% to 100% accuracy. earlier...She acted on that by
• Selected to participate on Blue and Green Level of Leadership Development project teams. improving the confirmation
process. Hope called me
personally to let me know about
Human Resources: Management Reporting Specialist / MIS Technician 06/98 - 10/99
these actions... as you can tell,
• Analyze and trend customer issues; escalate Action Items to appropriate subject-matter
she's made me a very satisfied
experts.
customer!"
• Responsible for Microsoft Access database development and maintenance.
- Karen Carter
• Perform data capture, run queries and produce ad hoc reports for the Consumer Banking
Group.
"Hope, I want to let you know
• Produced various graphs, charts and matrices for Business Units as needed.
that I'm very proud of what you
• Compiled Business Review reports for monthly presentations by senior management.
are doing as far as taking a
• Researched benchmarking practices via the Internet; reported findings to the team.
leadership role to improve our
• Documented reporting processes to improve accuracy and timeliness.
own processes. Too often Mike,
• Partipated in Data Download Implementation Project.
Faye and I are pulled away
• Implemented Management Reporting Specialist meetings to improve team efficiency.
doing projects, etc and don't
• Collaborated with The Web Group on Web Site Project design, content and testing.
always give the amount of
• Responsible for team web site maintenance.
guidance we'd like. These
• Served as Quality Coordinator on Customer Listening Team.
meetings are exactly what need
• Researched and active in implementing Kaset call center soft skills training.
to occur."
- Rhonda Miller
Credit Card Services: Executive Secretary to Vice President 07/97 - 06/98
• Created and maintained Microsoft Excel spreadsheets and databases to track team "Whenever I need help with a
production. document, setting up a
• Implemented Microsoft Access database to manage budget and expense forecasting. procedure or trouble-shooting

3. • Represented team in daily Indicator reporting meetings.
• Participated in call monitoring sessions; customer service focus groups and offered my computer, all I have to do is
feedback for service improvement. pick up the phone and ask
• Organized and facilitate team off site events, organized team recognition and appreciation Hope for help. There has never
events. been a time when she seemed
to be bothered by my asking for
her assistance. Hope should be
Service Center Reengineering Core Process Associate 12/95 - 07/97 commended for her willingness
• Update Gantt Charts in Microsoft Project. Maintained Microsoft Project Status reporting to go the extra mile. I love
database. working with her."
• Managed Lotus Notes Administrative Database and the teams' organizational charts. - Noella Jackson
• Maintained transaction journals while serving as Access Coordinator and RC Manager.
• Processed accounts payables, accounts receivables and time cards for entire department. "Hope's work demonstrates the
• Managed coordination of meetings, travel and special events for over 150 team members. technical expertise she has with
• Utilized Expense Reporting System for Project Director and Team Leaders' expenses. the software tools necessary to
• Trained internal and external team members on various software applications and pc do get the job done. She
troubleshooting. always patiently reviews the
work requests and then delivers
ServiceCenter Reengineering a quality product in a timely
Sr. Administrative Assistant 06/94 - 12/95 manner. Because of her
enthusiasm, expertise,
LANCASTER, LOVE & CO., CPA's knowledge and personality I
Accounting Office Manager 0/91 - 03/93 regard Hope as an important
member of our team!"
- Jim Combs
"No follow up is needed to
make sure you accomplish the
Skills task presented to you. Keep up
the good work."
- Jim Carte
Administrative (Beginner)
<1 Years Experience, ( Last Used <1 year ago ) "I wanted to let you know that
the hard work we do as a
TEAM does not go
unrecognized and we have
Financial Tools (Advanced)
played an important role in
<1 Years Experience, ( Last Used <1 year ago ) seeing that we do have these
success stories. We are always
Includes: IRIS, IMAS, XMS thankful that the PSR's take the
time to fill out the forms and
send them in but when you look
Procurement (Beginner) at all that is done to get the
<1 Years Experience, ( Last Used <1 year ago ) reports in the right format,
subjects in the right buckets,
Includes: OSCAR, TRACCS, TReqs escalate issues to the right
people, etc. We do so much
from our perspective to try and
Specialty (Beginner) make Customer Listening
successful. Thanks guys for all
<1 Years Experience, ( Last Used <1 year ago )
you do and enjoy the success
Analysis stories."
Project - Faye Sloope
Process
Web (Beginner)
<1 Years Experience, ( Last Used <1 year ago ) Training
Process Improvement:
Business Analysis
Fundamentals
Project Management
Methodology
Process Improvement Overview

4. Portfolio - Special Projects
Affiliations
Integration IRG David C Other Site 1 Groups:
Project Management
Tracker Administration Edwards Community of Practice
Community Organizations:
Women's ERN Web
Management Committee
Project Management
Community of Practice
Business Analysis Community
of Practice
Apps Used: Urban League Young
SharePoint, SnagIt Professionals Auxiliary
Customer Shared Women BAAERN
Listening Services ERN Web Report Hobbies