A Talent Community Manager must manage and grow their company's talent community, act as an advocate and evangelist for the company's employment brand. An ideal candidate has a background in both recruiting and marketing, is skilled in social media, and is available to respond to questions in real time. The TCM steers conversations constructively, seeds quality discussions, has strong communication skills, and stays up-to-date on social trends. Their responsibilities include driving engagement, answering candidate questions, promoting the community on social media, and managing crisis communications.

1. Talent Community Manager
Roles, Responsibilities & Best-Practices
Summary
At its essence, a Talent Community Manager (TCM) must manage and grow the
community, as well as act as an employment brand evangelist and community advocate.
Ideal Candidate
Someone currently in the recruiting function with a marketing background - they are
social media savvy, and available to respond to questions in real time, keep conversations
alive, and put out fires. This person has the skills and depth to handle delicate social
situations in a live community.
Qualifications & Experience
The TCM has the ability to steer conversations down a constructive path and seed quality
conversations in the community. They have excellent written communication skills and
social media skills. In addition, they have a strong desire to stay up to-date on the latest
social trends.
Essential Duties & Responsibilities
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Drive activity, growth and engagement in the community
Create viral content, and edit guest content contributions
Answer candidates’ questions re: hiring process and company culture
Promote community via social media channels to drive growth
Run email campaigns to:
o Encourage employees to refer social connections into the community
o Encourage alumni to stay engaged, return to company
o Announce latest company/industry news and job alerts
 Crisis communication management
o Remove system abusers & proactively address potential issues
 Measure and report on growth, activity and engagement of community
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