HCLT Brochure: Application Portfolio Optimization for the Travel Transportation and Logistics Industry


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http://www.hcltech.com/ - More on HCL Technologies

http://www.hcltech.com/travel-transportation-logistics - More on Travel and Logistics

Globally, Travel, Transportation and Logistics (TTL) organizations face a myriad of challenges characterized by a spaghetti IT landscape driven by strong dependence on legacy systems, constant inorganic growth through M&As and de-centralized IT systems. This ultimately leads to lack of visibility into the IT landscape and hinders the IT organization’s ability to remain agile to business needs. HCL’s industry acknowledged ‘Application portfolio optimization’ services to designed and delivered to alleviate the challenges of a spaghetti IT landscape leading to a guaranteed savings of 20-30% on the existing spend over 3-4 years.

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HCLT Brochure: Application Portfolio Optimization for the Travel Transportation and Logistics Industry

  1. 1. Hello, I’m from HCL. We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to buildsuperhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 80,000 of us bright sparks are busydeveloping solutions for 500 customers in 31 countries across the world.How can I help you?www.hcltech.com
  2. 2. An industry driven by volatile demand and impulsive challenges stipulates the Travel, Transportation and APO Service SpectrumLogistics (TTL) organizations to be agile and adept to the ever changing rules of the game. Globally, the TTL tQ – Transformation Quotient Sourcing Strategyindustry has experienced a fundamental change in terms of: Assessment Industry Scenario IT Implications Application Portfolio An inevitable de-growth from the onset of the economic crises Need for massive restructuring Consolidation gs rin A robust growth post the economic crises With growth grows change and scale Instance Consolidation ffe O O Consolidation through M&As A new array of disparate systems AP s Modernization L’ Move towards an open architecture SOA-enabled services HC Application Portfolio Growing regulatory and security claws Increasing bolt on applications for reporting Management Application Portfolio Optimization Application HealthAdapting to these industry dynamics also holds the challenge of managing a wide array of disparate Check Processprocesses and diverse set of applications that have grown along, in alignment with the changing needs ofthe business. Services are offered and terminated; processes are initiated, aligned, modified and re- HCL’s APO Methodologyaligned in concurrence to the business objectives turning the Technology Architecture into a maze which HCL offers a proven ROI-based APO this view to make application-specificcoagulates the ability to achieve efficiencies. methodology designed to alleviate the central recommendations (such as Replace, Retire, issues of cost reduction, IT complexity and Re-engineer, Re-architect, Enhance, Migrate orThe CIO Dilemma technology agility by providing better visibility into Consolidate) to achieve an optimized application the existing landscape. The methodology portfolio. HCL uses its proprietary PRIZM™ tool to IT Scenario CIO Challenge involves generating an action-oriented view of accelerate the portfolio assessment process. Shadow IT creating data integrity and regulatory compliance your IT application portfolio and then leverages Total IT spend and IT assets undeterminable problems. Costs spanning out of control Investing in IT without considering long-term strategies and APO Value Delivered Not actively managing applications portfolio business value derived Current State HCL’s Application Portfolio Optimization Services Desired State Poor user experience. Poor responsiveness Performance issues Spend on Unaddressed functionality gaps. IT viewed as cost center Inadequately supporting business Increased new projects Identify potential savings through APO spend on Lack of documentation. Too much adhocism Minimal software eng. process capability new initiatives Flooded with different applications addressing same Multiple (duplicated) systems driven by inorganic growth business functions Proposition APO Methodology Integration and license costs are above acceptable limits Globally dispersed organization supporting multiple disparate systems Current state evaluation using Not able to satisfy internal and external customer needs Clogged with legacy systems Assess Current HCL’s PRIZMTM – Streamline State An application portfolio analysis tool Existing IT SpendAddressing the CIO Dilemma, HCL partners with you to develop the insight and dexterity required to Postassess, optimize, and capitalize on your IT portfolio, transforming your IT liabilities into value-based assets. IT Spend + Identify Opportunities Based on the business objectives; operational priorities, technical = HCL’s APO standards and financial constraints. ServicesHCL’s Application Portfolio Optimization (APO) service focuses on helping the TTL clients in creating a Optimizetechnology landscape that aids business performance and helps realize the expected ROI from your IT Replace, Retire, Re-engineer, Recommend Re-architect, Migrate orinvestments. Program plan Consolidate in alignment with your objectives. By actively managing the IT portfolio, eliminate non-value Capitalize adding applications and free up resources to focus on new initiatives
  3. 3. Application Portfolio Optimization Roadmap HCL consultants first develop a complete HCL’s APO is a technology refresh framework The team evaluates the functional, technical and understanding of the current environment within an which works on the fundamental parameters that managerial quality of the applications and performsHCL’s APO approach is a set of processes, organization using a multi-dimensional analysis. define application health. There are approximately a health check with multiple improvementtemplates, questionnaires and tools that help Once the ‘As-is’ state is ascertained, the team 64 parameters which define application health. indicators.assess and analyze applications portfolio. It helps analyses the various business processes and maps These parameters can form multiple combinationsunderstand and pin point areas that need attention the IT applications to these business processes. leading to different decisions on applications such After the improvement indicators are identified,to meet the business goals and objectives. Based as technology migration, application retirement, opportunities are identified which are evaluated foron identified initiatives, it helps the customer application enhancement decision, and their cost benefits, risks, and return ondevelop a long-term plan to optimize and align outsourcing readiness. investments. The evaluation and findings are usedapplications with business needs. to arrive at application-specific recommendations. Application Health Monitoring - Recommended Program PRIZMTM Assess Current State Identify Opportunities Plan Improvement Project Set-up Areas Prioritize Projects Process/ Workflow Functional Infrastructure Re-design Healthy Upgrade Re-engineering Opportunities Business Value Technical Fit Business Value Platform Migration Mapping Strategy Information Gathering Industry Phasing of Projects Constraints Offerings Reporting Data Migration Technical Factory Retire Re-engineering Strategy Alignment with Business Intelligence Evaluate Opportunities Enterprise Framework Architecture Analysis Project Closure Functional Fit Detail Projects Infrastructure Upgrade Platform Migration Strategy Data Migration Strategy Improvement Areas Selected Projects Recommended Plan The recommendations focus on: Reducing maintenance and development life ? cycle costs and improving technology Optimizing ? applications by identifying investment decisions underutilized, redundant and obsolete application ? client to dedicate more resources to Enabling activities in line with business goals Decommissioning approach for the unused ? application running in the production ? best sourcing options based on Identify environment application characteristics
  4. 4. Increased flexibility to redefine the architecture ? Case Studies A leading global integrated logistics in liaison with business demands service provider -- including air and oceanUnderlying enabler - PRIZM™ is HCL’s A leading global airline, offering scheduled freight forwarding, customs brokerage, contract ? service levels and effective governance Uniform passenger and cargo services to 114proprietary portfolio optimization tool for carrying logistics, distribution, and other supply chain process destinations in 36 countries worldwide,out portfolio assessments and continuous health management services with operations in 64monitoring. It plays a very significant role in transformed its IT landscape through HCL’s APO. ? maintenance and development life Reduce countries, revenues of around $4.52 billion USDbringing down the duration of the information HCL identified redundant and obsolete assets cycle costs and improve technology investment and 21,000 employees -- identified the corecollection process as it has a web-based which resulted in the reduction of IT spend by over decisions reasons for revenue leakage through HCL’s APOinformation collection interface. It also has an 25% in identified clusters and reduction of Legacy services and realized 70% reduction in ticketinbuilt analysis module which apart from portfolio Application footprint by over 75%. Opportunity to identify avenues and capitalize ? volume, 30% reduction in manual effort and ananalysis from functional and technical dimensions, 11% increase in revenue realization. on under-utilized infrastructurealso consists of complex financial models for TCOand ROI analysis to help customers in developing ?s s i n g Addre other application-relatedconsolidation roadmaps. Globally Admired challenges such as scalability, technology obsolescence, and performance issues Included in Forbes’ prestigiousPRIZM™ is equipped with business process Asias Fab 50 List for 2010 One of the 44 Most Democratic Workplaces in the Worldframeworks tailored to Travel, Transportation & HCL Differentiators One of Britain’sLogistics and provides an end-to-end view of your Top Employers for the Guaranteed savings of 20-30% on the existing ? 4th Consecutive YearIT landscape. Best Employer in India – Hewitt Study 2009 spend over a 3-4 year roadmapKey Benefits Delivered ? structured methodology assisted with A proven? to business strategyIT aligned HCL is taught at Harvard as a HCL Technologies is Disruptive and Bears Watching…though it has not the proprietary statistical tools premier case study on strategy and received the hype of a salesforce.com or organizational leadership Google, we believe HCL may very well be‘As-is’? IT landscape snapshot. Visibility into one of the contenders to lead the IT services world of the very ?i n - f o c u s e d Doma solutions to align existing landscape, technology and cost spread near future.” recommendations with the business landscape World’s Most Influential – Five companies to watch:A lean and well integrated applications portfolio? Facebook, HCL Technologies, Craigs List, SKS MicroFinance, “IBM and the other multinationals Deployment of HCL’s proprietary APM tool - ? LI & Fung are becoming increasingly nervous about HCL Technologies…”Assessment report on application/ portfolio? Prizm™ - a web-based application to automate quality. A factsheet for delivering plan and frame the APO process Acknowledges HCL Technologies as directions to craft strategies for future actions/ the world’s most Darden School of Business has done a case study on the impact created by HCL through its ? recognized (IDC, ARC VIEW) practice Industry modern management course of your IT organization “Employees First Customers Second” practice with experience catering to 100+ clients globally Published by Harvard Press, the Employees First, Customers Second? Total Cost of Ownership through theReducing including Fortune 1000 firms on similar APO book is admired by global thought leaders such as Tom Peters, Tony Hs ieh, Gary Hamel, Judy McGrath, Ram Charan and Victor K. Fung; removal of redundancy and duplicity engagements Ranked No. 17 on the Best Seller list in 800-CEO-READ, a leading global retailer of management books; Listed amongst the ‘Best Business Books of 2010’ by the Library Journal of America, and ranked No. 7 on Amazon UK’s listing of ‘Best Business Books of 2010’.? identify risks and develop mitigationAbility to Supported by over 40+ APO consultants with ? plans enriched experience catering to the travel, transportation and logistics industry