1. TThhee CCoommpplleettee PPCC TTeecchh

2. Dealing with Customers
 Eliciting Answers
 Integrity
 Respect
 Assertiveness

3. Troubleshooting
Methodology
 Tech Toolkit
 Backup
 Steps
– Analyze
– Test
– Complete
 Firstly,evaluate the results of your actions.Make certain
the user can accomplish his or her primary tasks
before you consider a job complete
 Secondly, can’t get the computer or peripheral working
in a fairly short period of time call for help
 Third, clean up the work environment
 Finally, document your results