The document is a newsletter from the Hadley Wood Rail User Group discussing proposed changes to train services at Hadley Wood station. It summarizes comments made by the head of strategic planning from GTR, which operates the trains, who outlined plans to reduce off-peak train frequency at Hadley Wood to two trains per hour while other nearby stations will have four trains per hour. The Rail User Group disputes the ridership data used to justify the reduction and argues that public consultation materials have been misleading. It provides guidance for responding to GTR's public consultation on the proposed timetable changes before the December deadline and urges residents to object to the reduction in off-peak services.

1. 1DESIGNED & PRINTED BY PRINTWAREHOUSE TELEPHONE: 0208 441 4482
NOVEMBER2016ISSUE
SAVE OUR TRAINS!See inside for details

2. 2
If it matters to you, act now!
Anyonelookingatthedocumentspublished
by GTR (our train operating company) on
their website could be forgiven for thinking
that Hadley Wood would be getting an
enhanced train service of 4 trains per hour
all week from 2018; and they would no
doubt send an enthusiastically favourable
response to GTR’S consultation survey, if
they responded at all.
But the true position is quite different, as
the Hadley Wood Rail User Group (HWRUG)
discovered only on close examination of
the documentation followed by a direct
question to GTR.
Almost 100 people crammed at short
notice into St Paul’s Church on Thursday
6th October to hear GTR’s Head of
Strategic Planning, Phil Hutchinson, outline
the specific proposals for Hadley Wood and
explain why our station has been singled
out on the Welwyn route within the London
Oyster Zone stations for a reduced service
of just two off-peak trains per hour, while all
other stations within the zone will enjoy an
uplift to four trains per hour.
Phil said that the critical factor in their
decision was not cost, profit or operational
or technical issues: it was simply down to
“demand”. The official footfall figure (total
number of boarders and alighters per
annum) for Hadley Wood in the latest period
(Office of Road and Rail (ORR), 2014/15) is
361,268. However, both the rail industry and
passenger bodies are both well aware that
the ORR’s figures are notoriously unreliable,
and all present disputed the completeness
and accuracy of the data for footfall in
Hadley Wood.
The key factor is unrecordable footfall:
all those tickets that are not required by the
Oyster machines. Our station has no gates
and people with Annual Gold Cards or
Freedom Passes don’t need to tap in or out
here. Ticket office sales are also taken into
consideration, but a show of hands at the
meeting demonstrated that only about 10%
of travellers bought their tickets at Hadley
Wood’s ticket office, largely owing to its
restricted opening hours.
You can find details of the many questions
raised at the meeting on the Hadley Wood
Rail User Group (HWRUG) website but
the critical next step for everyone who
cares about our train service is to respond
individually to GTR’s timetable consultation
using the formal questionnaire, and do it
before the consultation period closes on 8th
December. Be aware that only one online
response can be accepted from one device
(pc, phone, iPad etc) although it’s also
possible to request a hard copy. The RUG
has developed some guidance to make it
as easy and quick as possible to respond,
and you’ll find help on how to complete it (if
needed) in the next article. What you choose
to say is entirely up to you; but unless
we individually and collectively make our
concerns heard, the current proposals will
be set in stone, and we can wave goodbye
to an adequate timetable provision at any
time of day but rush hour. The RUG will also
be submitting a formal response to GTR and
our elected representatives and it may well
be necessary for us as a community to do
other things to support our need for a good
service all week. After all, the train service is
the sole daily form of public transport within
walking distance and the sole reason why
Hadley Wood developed as a community.
It does seem ironic that GTR is about
to make a significant investment in our
Photo by John Leatherdale
HWA AGM
Wednesday 30th November 8.00pm
At the Hadley Wood Association Hall Crescent East (end of the tennis courts)
Agenda
Minutes of the last meeting and matters arising
Chairman’s report
Financial report (draft a/c will be posted on the website 25/11/16)
Reports from Clubs (tabled)
The Neighbourhood Forum
Hadley Wood Railway User Group
The Hadley Wood News
Election of Officers
Under Article 29 of the Company’s articles, one third of the Directors must apply for
re-­election each year by rotation.
Nominations for positions as Officers should be forwarded to the Chairman,
The Rev. Rupert Mackay
AOB
Meet your Councillors
Anne-­Marie Pearce, Jason Charalambous and Michael Lavender will be at the meeting
and will answer questions about local issues

3. 3
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HOMELINE
H: 01992302867
M: 07775972211
Mattbarrett71@live.com
Mr M.Barrett
Question by Question Guide
to completing the GTR 2018
Timetable Consultation
It is your choice how to respond to the
Timetable Consultation but in case of
need we have put together a step by step
guide to simplify the process and marshall
some of the key arguments that have
arisen out of Hadley Wood Rail User
Group (HWRUG) meetings. It is advisable
to mention Hadley Wood and to specify
the ticket type you travel on (Gold Card,
Freedom Card etc.) in any Free Text
answers. We hope it helps.
Go to http://www.thameslinkrailway.
com/your-journey/timetable-
consultation and click on the link at
the bottom of the page: Timetable
Consultation response survey
This will take you straight to the survey.
Questions 1-14 – These questions are all
fairly simple (if at times slightly ludicrous!).
Question 7 – If you want late
evening services to continue, the
relevant answer would be ‘YES’
Question 14 – asks about extending the
hours for engineering works, which could
cause disruption to early and late trains.
If this matters to you answer accordingly.
Questions 15 to 75 – you can skip,
they are not relevant for Hadley Wood
Questions 76 – If you want 4 tph (trains
per hour) in Hadley Wood rather than 2 tph,
simply choose ‘NO’. Also fill in the Free
Text Box
Things to consider when answering this
question. The question asks if you support
the proposed frequency improvements
throughout the Great Northern Metro
routes. Although the question says
‘improvements’ we feel this is misleading
and take the question to mean the
proposed timetable changes generally. So
the question is really asking, do you agree
with reducing the off peak day services
here from 3 to 2 tph?
In terms of peak trains, there are already
4 trains an hour arriving at Moorgate from
Hadley Wood between 8 and 9 and this
would not be increased. The only change
we think is being proposed is to add one
extra train around 9am and maybe reinstate
the old 5pm from Finsbury Park service (we
can’t tell for sure).
These would deal with existing big gaps
in the service and would be useful, but
would not increase frequency during the
more crowded parts of the peak period.
You can write your comments in the free text
box. You might like to say you travel from
Hadley Wood and that you do not feel the
proposed changes are an improvement,
rather the opposite.
You might point out that: a) there is no
justification for a reduction in services at a
time when train use and public transport
generally is being encouraged. b) that
the historic footfall data GTR are using
to justify the reduction is inaccurate as
people do not tap in or out much at our
Zone 6 ungated station, c) that off peak
service is vital because of increasingly
flexible working patterns,ie childcare.
There may be or other commitments or
journey reasons you have.
d) That the reduction takes no account of
the impact of GTR’s imminent investment
in an accessible step-free entrance here.
Question 78 – This is very similar to
76, but adds no mention of proposed
changes in the calling patterns. Again if
you want 4 tph (trains per hour) in Hadley
Wood rather than 2 tph, you should
answer “NO”.
Also fill in the Free Comment Box. Things
to consider when answering this question
The proposed changes mean that 4 tph
trains would be running through Hadley
Wood, it’s just that off peak only 2 of them
would actually stop for us. We would be
getting half the trains of most other stations
on the route, some of which do not have
much bigger footfall than us.
GTR have told us that not stopping trains
at Hadley Wood saves no money and saves
almost no time. It does however give them
the odd minute of wriggle room to try and
keep to their timetable. Should our service
be sacrificed so we are all delayed every
day, for such a reason? The trains would be
changing too, with 100 less seats per 6 car
service. The idea is that we have a metro
service, so standing is more acceptable.
But with a 30 minute scheduled
journey to Moorgate, and long waits
between trains, it will not feel like a Metro
service. Fewer seats will cause hardship,
discomfort and potentially less usage.
Overall the proposed calling pattern is
completely unacceptable for a station in
Greater London and Travelcard Zone 6.
Questions 79 and 80 These are simple,
tick box questions relating to Haringey and
Hornsey stations.
We think it might make it easier for GTR to
timetable for more trains to stop in Hadley
Wood if fewer trains stop at Haringey and
Hornsey. So you might like to answer these
questions too. Specify Hadley Wood if you
use the free box text.
Question 86 – This is your opportunity to
highlight all the arguments that matter to
you about the service proposals for Hadley
Wood.
It’s a free text invitation to comment on
our train line, the Great Northern Metro
Route GN5. It does not matter if you put
the same points down in answer to more
than one question. You might like to
include some or all of the following points:
a) The train company should be supporting
greater use of their services, not less.
Particularly in a time when non car travel
station infrastructure by building a step-
free entrance, which will itself encourage
more and wider usage. In any case, as a
station within Travelcard Zone 6, we deserve
a metropolitan service, not the provincial
service that GTR is currently proposing.
But in order to secure that for the future,
everyone needs to act now.
Francesca Caine

4. 4
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is being encouraged as more sustainable
and healthy, and London’s (and Hadley
Wood’s) population is growing.
By cutting the service they are
making train use less attractive and
practical for Hadley Wood residents
b) The train company are investing in new
step free access, and at the same time
cutting seats on the trains and off peak
services – two things that go hand in hand
withamoreinclusiveandaccessibleservice.
c) The footfall data the train company is
using to justify their proposals is suspect,
particularly as we are a Zone 6, ungated
Oyster use station, which means that
many users (Gold Card, Freedom Pass
holders etc.) do not need to tap in and out.
d) Considering the very poor performance
of GTR in actually running their existing
timetable, with very frequent cancellations
of trains, 2 tph means a single cancellation
wouldcreateanhourbetweentrains,atotally
unacceptablesituationforaLondonstation.
e) Changes in 2018 should provide a better,
more frequent and reliable service, not a
worse one as proposed for Hadley Wood.
Question 87. This question is about
the consultation process itself. You can
say how you feel about this, for example
how much clear information you received
from GTR. The HW Rail User Group have
been working very hard to let people
know what is going on, but without this,
would you have had the information you
needed to respond properly? You might
like to keep in mind that: a) GTR have
consistently said over the last year or so
that the 2018 timetable changes would
improve the service and provide 4 trains
per hour. GTR representatives at our Rail
User Group meetings confirmed this and
showed it in slides. They never mentioned
that the service could be reduced.
b) The actual consultation has been poorly
advertised here by GTR. There has been
the odd station announcement, which
says nothing about reducing the number
of trains, and one poster down the bottom
of one platform. That is all we have had.
c) There was a local public meeting
on the 6th Oct, but only because the
HW Rail User Group organised it.
d) The headline information in the
consultationmaterialshasbeenmisleading,
not to say incorrect, when saying there
would be 4tph. The consultation materials
made out that there would be more trains,
not fewer. The only way of finding out what
is being proposed has been to interrogate
very long and confusing spreadsheets at
the end of the consultation materials. As
of 13th October, no corrections have been
made to either the “Timetable Consultation
Document itself or to the Great Northern
Metro briefing sheet.
FINALLY you will now have completed
the survey. Thank you for helping us fight
the current proposals and for trying to
get a better train service for Hadley Wood
instead of the far worse service proposed.
Please note that the survey only allows
you to complete one response on one
particular device (PC, iPad, phone etc).
If various members of a family unit wish
to complete their own surveys, they will
need to do so from separate devices. If
you need any help with completing the
form, please email the Rail User Group at
hadleywoodrailusergroup@gmail.com
Kate Ferguson and Esther Kurland
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Christmas Services at St
Paul's Church,Hadley Wood
“Hope is Born" I have chosen the theme
of 'hope is born' as our world is so divided
over many issues that it is good to be
reminded that the birth of Jesus brought
real hope of a reconciled relationship with
God and a real reason to build bridges of
peace into our troubled world.
At St Paul's church we will have a full
program of services at which all in the
community are most welcome. The
children's Nativity service will be on
December 11th at 10.30 am at which the
birth of Jesus will be narrated with the
children joining in dressed up in various
costumes.
On Sunday 18th December at 10.30am
there will be the usual informal carol
services at 10.30 am for younger families
and the candle lit carol service at 7 pm
followed by a warm glass of mulled wine
and mince pies which is always a wonderful
social event catching up with local friends.
This year we will be helped with our singing
with the Crescent Carolers, so we in for a
bit of a treat.
The highlight of our year is always on
Christmas Eve when many of us start our
celebration of Christmas by joining one of
our Christingle services at 4 pm and 6 pm
at which there will be some hot drinks to
send you on your way.
Later there is a small but faithful Midnight
Communion at 11 pm. Finally, on Christmas
Day, there will be a family communion
service at 10.30 am which has all the fun of
the day along with the important aspect of
remembering the most important birthday
the world has ever experienced.
I would be delighted to meet you at any
of these events and take this opportunity to
wish you all a Happy Christmas.
CHRISTMAS SERVICES
Sunday 11 December 10.30 am
All age Nativity and Toy Service
Sunday 18 December 10.30 am
Informal Carol Service and 7.00 pm
Carol Service with candles followed by
mulled wine & mince pies
Saturday 24 December Christmas Eve
4.00 pm Christingle Service
6.00 pm Christingle Service
11.00 pm Midnight Communion
Sunday December 25 10.30 am
Christmas Day Family Communion
Rupert Mackay rupmac@mac.com
Christmas Stop & Shop!
Join us for some Christmas shopping with:
Jo Ireland – Clothing & unique Gifts
Phoenix Cards – All your Christmas stationery needs
Blue Jigsaw – Tableware ‘Made in Provence’ produce & Gifts Galore!
Liz Teggin – Flowers from the Barn & Sue Arran Flowers
will cater for all your floral Needs.
St Nicholas – Christmas Tree Decorations
Homemade Cakes, Jams, Pickles, Local Honey & our Fabulous Christmas puddings!
Thursday 17th November: 7pm – 9pm
Friday 18th November: 10am – 1pm
4 Newmans Way, Hadley Wood, EN4 0LP
Thursday evening – £5 minimum donation on the door to include:
A glass of bubbles & canapés.
Friday morning – £4 minimum donation on the door to include:
Coffee, Tea & homemade bakes.
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Please bring your friends along – there’s something for everyone!

6. 6
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Letters to the Editor
Dear Editor
Herewith some points to consider if
responding to GTR's timetable change
consultation
1. The principle of basing supply on
historic demand
We need to ask how accurate are the
footfall numbers being used to justify
reducing our service. The company say
they use a combination of ticket sales
and oyster taps from our station to derive
numbers. Considering that the ticket
office is shut most of the time, some will
buy season tickets online or elsewhere, or
avoid using the station as they don't want
to use the ticket machines. Also, Hadley
Wood being a Zone 6 station, many
people don't tap out as it does not make
a difference to the daily price.
It was interesting to hear from GTR that
they estimate 360,000 journeys to/from our
station a year. The corresponding figure
for Grange Park on the Hertford branch
is 400,000 a year. They say this justifies
increasing the number of trains from 3 to
4 an hour for Grange Park but reducing
it from 3 to 2 for us. So Grange Park, as
an example, will get double the service for
apparently 10% more passengers. Fair?
The numbers GTR use come from the
Office of Rail and Road (ORR) statistics
'latest estimates of station usage reports
and data'. It is on line at: http://orr.gov.uk/
statistics/published-stats/station-usage-
estimates
The data shows the usage estimates for
Hadley Wood to be 361,268 for 2014/15
with a query as to whether we are deemed
as a 'small station' or not. Presumably
being classed as small is being used to
justify the reduction.
The annual usage figures are volatile.
With 381,610 users for 2012/13, our station
was flagged as a "large" station. Then the
figure for 2013/14 dropped to 327,786 with
a note querying the reduction as it bucked
the trend.
These figures appear to be the product
of both ticket sales and Oyster taps at the
station. The usage seems to go up and
down from year to year, not the case for
other suburban stations on the line where
after a dip in 2009/10, numbers have
steadily risen. If Hadley Wood was following
the same trend as the other stations we
would be easily passed the 400,000 mark
by now, and deemed to be a big station.
Are these figures accurate? The population
of Hadley Wood, has risen during this time.
Countrywide trends for train passenger
use have been upwards. Could these odd
figures be because Hadley Wood is the
only zone 6 station on the line? There is
no real incentive to tap in and out in zone
6, as the maximum fare will be charged
anyway. Perhaps the figures are failing to
pick up Oyster card users for our station,
but are picking up Oyster readings for
stations further south, while Oyster is not
used further north on the line?
2. Sacrificing provision at our station to
improve things for others
Of course balance is needed, and the
train company needs to look at their full
timetable and make sensible alterations
to make it work. But they told us at the
meeting that they save no money by not
stopping trains at Hadley Wood. Nor do
they save much in journey time, less than a
minute per train. So why make the service
so much worse for us?
3. Quality of GTR's consultation
Until now, we have consistently been told
that the timetable changes would improve
the service, with there being 4 trains an
hour from 2018.
The consultation material published on
GTR’s website says that the service was
being improved with more trains and again
the 4 trains an hour figure was quoted.
It was only by delving into the almost
impossible to understand “Station by
Station Comparison” spreadsheet that we
found out that the proposal was to cut at
least 19 trains a day for us. Despite claims
that they have corrected their inaccurate
information after we pointed out the issue
to them, some three weeks later at the
time of writing, the Consultation Document
and the Great Northern Metro Information
Sheet for our route still do not indicate that
Hadley Wood’s proposed services are
significantly inferior to the norm.
4. The impact the changes will have on
you.
Trains are a necessity, part and parcel
of modern life, and our towns, cities,
economies and communities have
developed in particular ways because
of them. We rely on them, especially in
places like Hadley Wood which have no
alternative services.
Maybe you moved to the area, or stay
here at least in part because of the train
service?
There may be longer term impacts of the
proposed changes, something you may
have views on? More immediately, how
would the changes from 2018 affect you?
Would you have to change your working or
leisure practices? Would you have to move
or use your car?
5. Do you value getting a seat on the
train?
There is also a change to the actual rolling
stock. We will get the open metro type,

7. 7
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Following an accident on October 5th, when
up to 40 cars and vans were parked near the
junction of Camlet Way and Pagitts Grove,
I am trying to resolve the chaos caused
by two construction sites and paparazzi
presence around a house being used for X
Factor contestants.
The television show is using a house
on the corner of Pagitts Grove, while two
houses are being built next door and,
slightly further along, by the white gates,
there are flats under construction.
This activity is causing major traffic hold
ups. There is nowhere for drivers to pull over
and, when there is a gap, drivers pull out
too fast.
If you want to report a problem the site
managers are: Juan (new flats) 0754010
68437 and Tayla (houses) 07584317082.
After numerous calls to Enfield Council, I
finally ascertained the hot line number for
illegally parked vehicles is 0208 379 6406.
The main contractor who issues the
tickets is on 0208 443 0602. There is also
Lynn, from parking enforcement, on 0208
379 6404.
On October 18, I spoke with a senior
engineer from the Borough of Enfield's
traffic and transportation service team. He
was very helpful and encouraging. He had
been to Camlet Way to review the parking
and traffic flow on October 14. He noted
no serious problem at the time of his visit
but he is looking to come again. He is also
speaking with the planning department to
review any restrictions put on the sites for
construction access.
In response to the function of the white
lines, he believes they were painted for no
particular regulatory reason but, if there was
a grass verge, then they were there just to
alert drivers at night to avoid the kerb! If
anyone has any experience or knowledge of
any of the parking issues in Hadley Wood,
please email me at hels33@mac.com
Helen Speroni
where you can walk all the way through, no
separate carriages. They have a minimum
of 362 seats per 6 car train compared with
462 per 6 car train at the moment. So that
is 100 less seats per train. The new trains
will however be able to take more standing
passengers, a total capacity of no less
than 763 passengers per train.
If we were getting significantly more
trains, especially at busy times, less seats
per train might seem fine. But as the
majority of the increased service proposed
is on the Hertford loop there will, overall, be
less seats for those travelling on our line.
For Hadley Wood, if we end up with 12
morning peak trains, as opposed to 11
now, (as indicated on GTRs consultation
spreadsheet) and they are all 6 car trains,
there would be overall 738 less seats on
trains stopping at our station during the
morning rush hour.
Esther Kurland
Traffic chaos in Camlet Way

8. 8
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The Hadley Wood Association
7 Crescent East Hadley Wood Herts EN4 0EL 8449 7193
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Security Task Force Membership Secretary/Admin Caroline Berlyn 020 8441 8020
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The Hadley Wood News is published every two months. It is a community publication with the objective of bringing local news, views and events to the residents and friends of Hadley Wood. It is non-profit making with any surplus
going to the Hadley Wood Association (HWA) for the direct benefit of residents. Content is produced voluntarily with the make-up, printing and distribution paid for by advertising. Thank you to all our advertisers, without whom this
magazine would not be possible. If you would like to contribute to a future issue or receive updates via email, please contact the Editor and Publisher. The HWA and anyone associated with the content of this newsletter cannot accept
any responsibility for the accuracy, claims or views expressed. The Hadley Wood News does not represent or endorse the accuracy or reliability of any of the advertisements or other information accessed directly or indirectly from this
publication, nor the quality of any products, services, information or other materials displayed, purchased or obtained by anyone as a result of an advertisement or any other information or offer in connection with those products, services,
information or other materials.Hadley Wood News shall not be responsible for any errors or omissions contained in any advertisement or other information within this publication. The Publisher reserves the right to amend, abridge or
reject any copy supplied for publication. E&OE HWA November 2016
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