Manyguide presentation @thefutureisnow.be

1. ASMART MESSAGING PLATFORM THAT ANSWERS YOUR QUESTION
OR CONNECTS YOUDIRECTLY TO THE EXPERT WHO CAN

2. Hello, is it me you’re looking for?

3. Searchingfor a named person and
searchingfor someonewith specificexpertise
couldnot be more different

4. SEARCHING FOR A PERSON IS AN EXACT MATCH SEARCH
LionelRichie SEA RC H
Lionel Brockman
Richie Jr.
Born June 20,
1949 (age 68)
Tuskegee,
Alabama, U.S.

5. SEARCHING FOR SOMEONE WITH SPECIFIC EXPERTISE
Hello,is it me you’re cooking for?

6. SEARCHING FOR SOMEONE WITH SPECIFIC EXPERTISE
WILL GIVE YOU A LIST OF POSSIBLE EXPERTS
W H I C H E X P E R T T O C O N T A C T ?

7. SEARCHING FOR SOMEONE WITH SPECIFIC EXPERTISE
WILL GIVE YOU A LIST OF POSSIBLE EXPERTS
H O W C A N E X P E R T I S E B E R A N K E D ?

8. SEARCHING FOR SOMEONE WITH SPECIFIC EXPERTISE
WILL GIVE YOU A LIST OF POSSIBLE EXPERTS
W H O I S T H E E X P E R T H E R E ?

9. HOW TO LOCATE
EXPERTISE
1 Stated expertise
2 Measured expertise
3 Acknowledged expertise

10. MANYGUIDE CONNECTS
YOU
TO THE RIGHT EXPERT

11. MANYGUIDE MARKETS
Visitors
Staff
Consumers
local tips
knowledgeable staff
financialexpertise
SEARCHING FOR
SEARCHING FOR
SEARCHING FOR

12. In 2050, 25% of the Dutchpopulation
and 30% of the Belgianpopulation
willbe retired
SEARCHING FOR SOMEONE WITH
FINANCIAL EXPERTISE

13. SEARCHING FOR SOMEONE WITH
FINANCIAL EXPERTISE

14. 150
FINANCIAL
EXPERTS PROVIDE
ANSWERS

15. THEY’VE STATED THEIR EXPERTISE

16. WHAT EXPERTISE IS NEEDED?
We use Natural Language Processing to understand what the
question is about.

17. SUPERVISED MACHINE LEARNING

18. WHICH MATCHING
EXPERT TO
CONTACT FIRST?

20. WHICH MATCHING EXPERT TO CONTACT FIRST?
WILLINGNESSEXPERTISE MATCH
Algorithm attributes for ranking
experts

22. 81% of users
95% of peers
POSITIVE FEEDBACK

23. But chatbots don’t seemto mind that at all
Nobody likesanswering
the same question over and over again

24. RECOGNISING SIMILAR QUESTIONS
No Yes Maybe
Send it to
expert
Chatbot suggests
answer
Chatbot asksfor
confirmation

25. CHATBOT ASKS FOR CONFIRMATION

26. Vraag
Antwoord
Antwoord

27. 81% says Yes

28. MANYGUIDE IS A
SMART MESSAGING PLATFORM
THAT ANSWERS YOUR QUESTION
OR CONNECTS YOU DIRECTLY
TO THE EXPERT WHO CAN
Question
The right expert
answers
Good
feedback
from user
& peer
Chatbot
answers

29. MANYGUIDE USES AI
NLP topicdetection Rankingof expertise Recognisingquestions&
suggesting answers

30. MANYGUIDE BENEFITS
High user and expert satisfaction
Recurring questions areanswered by a
chatbot
Insights on expertise searching, location
&exchange
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