1. University of Surrey Management Information System Group 38 Tony, Mark, Jay Jay, Natalie, Bess, Hebbe

3. INTRODUCTION Argos was found in 1973 Selling more than 18000 products From different channel- Retail store- Telephones calls- Online In 2008, it was the most visited retail website in the UK

4. BUSINESS MODEL Combine the comfort and the convenience of home selection Target customer: Everyone Online catalogue The catalogue in store

5. INFORMATION SYSTEMS &COMPETITIVE ADVANTAGE Edge of staying ahead from the direct sales activity Tesco Asda Sainsbury

6. The design Clear for customers to see and use Easy for first time buyers or new customers. Easily purchasable High quality and quantity of information Audio catalogue service for disable customers

8. Technical and operational feasibility study

10. Online transactions Delivery service Reserve and pick up services Secure payment method Secure Socket Layer (SSL) standard

11. Entity-Relationship Diagram

12. Account & OrderEntity

13. Account& OrderDatabase

14. Payment & Product ER Diagram

16. This statement performs customer would like to update their details. In SQL, we callUPDATE contact_detailSET contact_detail.detail='GU2 XXX UK'WHERE contact_detail.Contact_Id = (select contact_ID from Contact where Contact.CustomerId = CUS001 and ChannelType_Id = 3)SET contact_detail.detail='GU2 XXX UK'SET contact_detail.Detail='GU2 XXX UK'Note: assume, current Customer Id from web sessions is CUS001 and ChannelType_Id =1 is contact address

17. WEBSITE INTERFACE IMPROVEMENTS Providing an online chatting service Customers can chat with customer service personnel Important advice or information This would create a more interactive online shop for the customer

18. ~The End~ Thank You!