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May 2014
SUSTAINABILITY.
BUILDING SHARED VALUE.
SUSTAINABILITY POLICIES AND PERFORMANCES AT SNAM IN 2013
Dear shareholders,
this second issue of the annual document โ€œSustainability. Building shared valueโ€
aims to keep you updated on the evolution of policies and actions driving Snam
stakeholder relations. In this specific issue we meant to highlight efforts and
progress made in 2013, considering both defined priorities and achieved results.
The document cannot fully cover the articulated structure of Snam sustainability.
In order to obtain more in-depth information about economic and financial
performance and Governance issues we invite you to refer to โ€œThe Snam
Shareholderโ€ Guide, which is issued every six months. Furthermore, the
Sustainability section of the corporate website provides more exhaustive and
continuously updated information.
Sustainability presented to our investors
โ€œSnam is a European leader in the construction and integrated
management of natural gas infrastructure. It favours the right conditions
for fair energy costs by managing the gas system ef๏ฌciently, developing
infrastructure and providing integrated services for the market.
It promotes the integration of the European networks, including
through strategic partnerships with the biggest operators in the sector,
along the main continental energy corridors. Snam follows an ethical
and socially responsible business model, capable of generating value
for the Company and for the community in which it operates, with
acknowledged professionalism and transparent dialogue with all its
stakeholders, respecting the environment and the regions.
A clear and sustainable long-term development strategy, based on one
of the most substantial investment programmes in Italian industry, has
enabled the Company to attract Italian and foreign capital, boosting
growth and employment.
With 6,000 employees, Snam is active in natural gas transportation,
storage, regasi๏ฌcation and urban distribution.We manage a national
transportation network that is more than 32,000 km long, including
eight storage facilities, one regasi๏ฌcation plant and a local distribution
network that covers more than 52,000 km in total.โ€
How Snam interprets sustainability
The sustainability management model covers all Companies in the Group and is embedded
in diverse processes: Planning, Control and Reporting, Communications and Stakeholder
Engagement. Sustainability objectives, once approved by top management, are pursued by
means of initiatives and projects included in the Companyโ€™s action plans.The Sustainability
Department coordinates all the activities envisaged by the model, which are carried out jointly
by the different departments of Snam and its subsidiaries.The โ€œAreas for Improvement in
the Companyโ€ are identified through the involvement of different corporate departments as
well as on the basis of stimuli and guidelines arising from the activities of international bodies
focusing on sustainable development, into which Snam participates: among these bodies
especially the Global Compact.
Further information about the topics presented in this issue is available in the 2013 Sustainability Report
(www.snam.it/en/sustainability/reporting_and_performance/).
Sustainability is integral part
of the Snam business model
2
In 2013, in a
macroeconomic
scenario that still
remains uncertain
and in a market
environment
characterised by
significant changes,
also reflected in
operatorsโ€™ behaviours,
Snam succeeded in
transforming market
challenges into
opportunities. We have
successfully achieved
ambitious goals,
whilst retaining intact
the characteristics
of soundness and
reliability that
stakeholders know
us for.
The leadership position
that we have won
over time - including
internationally โ€“ has
enabled us to expand
our horizons and
those of our Country
and set our sights on
Europe, where we can
help to develop a truly
integrated European
gas system, increase
security of supply and
market liquidity and, as
a result of these efforts,
achieve the goal of
reducing energy costs.
Growing investor
attention on
assessment criteria
that combine financial
analysis with social
and governance
aspects and, in a
broader sense, good
sustainability practices,
means that we must
carefully monitor
these themes, which
we see as material
in view of their scale
and importance.
Responsible investment
is an investment style
that requires more
robust sustainable
development and
corporate social
responsibility principles
and practices.
In this context,
Snamโ€™s share, already
listed on the worldโ€™s
biggest corporate
social responsibility
indices, in 2013 has
been included in the
Climate Disclosure
Leadership Index
(CDLI), which assesses
the transparency of
international corporate
disclosure on climate
change and greenhouse
gas emissions.
Snam also proved its
focus on sustainable
growth with active
support for the Global
Compact, its principles
and the Millennium
Development Goals.
This new edition of
the Sustainability
Report describes this
new phase, and the
challenges that we face.
In it, the concept
of sustainable
development is placed
firmly alongside the
idea of creating and
sharing value between
the Company and all of
its stakeholders.
As we play an
increasingly important
role in the European
gas market, we are
aware that โ€“ more than
ever in the current
socioeconomic climate
โ€“ large companies have
big responsibilities.
It is this sense of
responsibility that has
driven us to make a
major contribution to
the global movement
towards sustainable
development.
New sustainability commitments lead the way
to the role of key player on the European gas market
Message from the CEO of Snam
Carlo Malacarne
CEO of Snam
3
For the fifth year in a row the Snam share has been confirmed as a member
in the Dow Jones Sustainability Index World, the most prestigious index focusing
on economic, social and environmental responsibility.
INVESTING INTO A SUSTAINABLE SHARE
DOW JONES SUSTAINABILITY WORLD
/ FTSE4GOOD / ETHIBEL / CAPITAL
PARTNERS / STOXX GLOBAL ESG
LEADERS INDICES / VIGEO WORLD 12O
/ VIGEO EUROPE 120 / GC100 / CDLI /
OEKOM RESEARCH
Even in 2013, the continuous Snam commitment to integrate sustainability into corporate policies has led to the share
inclusion into a growing number of specialised indices, based on criteria assessing financial, social and environmental
performances.Thanks to this index membership Snam enjoys high visibility among socially responsible investors and,
more generally, within the whole financial community. On 31 December 2013, according to the public information
available and to the most recent Shareholder Analysis, funds whose investment process takes into account also SRI
(Socially Responsible Investing) criteria own approximately 3% of Snam share capital.
In 2013 Snam has been confirmed for the fifth year in a
row in the DJSIWorld, the most prestigious international
sustainability index, composed of 340 Companies globally
screened from a universe of 2,500 potential candidates.
In January 2014 Snam has moreover been awarded by
RobecoSAM with the Bronze Class in the โ€œSustainability
Yearbook 2014โ€œ, which
represents a recognition of
excellence within the DJSI.
In March 2013 Snam has been confirmed in the FTSE4Good
index series, in which Snam has been continuously included
since 2002.
Among the most relevant achievements in the last year, Snam
has also been included in the index CDP Italy 100 Climate
Disclosure Leadership Index (CDLI), which selects the companies
more proactively disclosing information in terms of climate
change and greenhouse gas emission.Among the 100 companies
ranked, the index includes the 10 companies each presenting
a minimum score of 91 out of 100. Snam obtained a score of
95. Snam has started to collaborate with
the CDP in 2007, actively taking part to the
assessment carried out by the organisation.
In 2013 new memberships took place also inside the ECPI index
family: at the end of the year the Snam share was member
of six ECPI indices, compared to the three indices in which it
resulted in being included in 2012.
SNAM MEMBERSHIP IN
SUSTAINABILITY INDICES
SNAM, STOXX EUROPE 600 UTILITIES, FTSE4GOOD AND EPCI (BASE 2 JANUARY 2013=100)
2 January 2013 โ€“ 15 April 2014
SNAM FTSE4GOOD GLOBE DJSI WORLD ECPI GLOBAL
100
105
125
120
115
110
130
90
95
Jan
2013
Feb
2013
Mar
2013
Apr
2013
May
2013
Jun
2013
Jul
2013
Aug
2013
Sep
2013
Oct
2013
Nov
2013
Dec
2013
Jan
2014
Feb
2014
Mar
2014
Apr
2014
4
The choice of embracing the ShareValue approach,made at the beginning of 2012 by Snam
with a pioneering role in Italy,has led the Company to make significant progress in 2013.
MATERIALITY:A NEW WAY
TO SET PRIORITIES
In 2013, according to the new G4 guidelines from the GRI, for the first time Snam has conducted a
materiality analysis. By combining the significance for external stakeholders with the one measured from
the corporate viewpoint we could identify the topics that are material โ€“ therefore representing priority areas
of interest โ€“ among the ones that historically belong to the sustainability issues covered by Snam policies.
A pioneering approach to sustainability: the Shared Value
By applying the model formalised by Porter
and Kramer, it was possible to highlight
some actions already in progress that were
consistent with the specific framework and
then to build a path based upon feasibility
studies analysing initiatives and projects
that present a high degree of potential
Shared Value.
In 2013 10 feasibility studies were carried
out; they led to identify high-impact
actions. These studies are consistent with
the four areas of development in the
Snam sustainability approach that have
already been defined in 2012.
Open Data: sharing information with
local and institutional players to create
synergies and disseminate knowledge
throughout the regions.
Greenways: using Snam own assets as
tools for osmosis with the region in order
to create local value.
Sharing Local Energies: in the areas close
to the compression stations, making spaces
and knowledge available to local players,
in order to feed territorial resources,
competences and energies.
Powering Innovation: developing, through
technological partnerships, innovative
products and services that might improve
the business and the suppliersโ€™ ability to
open to new markets.
In 2014 Snam will publish a specific
document reporting results achieved and
future targets for reinforcing
the Shared Value theme.
Significance for Snam
low	 medium	 high
low	medium	high
Significanceforstakeholders
MATERIAL TOPICS
RELEVANT TOPICS
	 MATERIALTOPICS
Economic/Governance
	 โ€ข Creation of sustainable value
	 โ€ข Corporate governance management
	 โ€ข Risk and crisis management
	 โ€ข Management transparency
	 โ€ขAnti-corruption
Social
	 โ€ข Health and safety
	 โ€ข Development and promotion
	 of human capital
	 โ€ข Employment and safeguarding jobs
	 โ€ข Relations with regulatory authorities
	 โ€ข Quality and development of services
	 โ€ข Management of the supply chain
	 โ€ข Stakeholder engagement
Environmental
	 โ€ข Protection of the local area
	 and biodiversity
	 โ€ข Climate change and Energy efficiency
RELEVANTTOPICS
โ€ข Reputation and brand
โ€ข Human rights
โ€ข Diversity and equal opportunities
โ€ขWork/life balance
โ€ข Protection of soil, subsoil and stratum
โ€ขWater management
โ€ขWaste management
โ€ข Noise emissions
5
REFLECTIONS OF OUR COMMITMENT
TO STAKEHOLDERS
Snam considers a priority the building of trust toward all
stakeholders over time.The Company actively listens
and operates presenting and open and transparent
approach, through an articulated set of engagement
tools.
In 2013 Snam completed a review of its web identity, restyling the websites of nine operating companies, replanning some sections of the
Company website and steadily increasing its presence on major social media sites; presently Snam can count on new communication channels
on Twitter,YouTube, LinkedIn, Google+, Flickr and Instagram.The ranking achieved by Snam both in Italy (fourth position) and in Europe (sixth)
confirms the effectiveness of efforts made.
845 million euro
to Shareholders
690 million euro
to PublicAdministration
461 million euro
to Human Resources
489 million euro
to Investors
Clear management procedures and systems are fundamental for an international operator
Communication tools
Clarity and transparency in defining roles
and responsibilities are essential for the
management of all corporate activities. In
2013 the Corporate System Framework
was created; a document whose aim is to
innovate and simplify the structure of the
previous Organisational Manual. Corporate
regulations have been reallocated within a
framework structured into 24 processes, out
of which seven business processes and 17
staff processes. The new document is simple,
immediately accessible and applicable across
the entire Group; it therefore meets the needs
of a Company that aims to pursue further
international growth.To effectively manage in
the new international perspective some key
issues, such as occupational
health and safety, the environment, the quality
of services provided and, more recently, energy
performance, Snam decided to diffusely adopt
a range of specific management systems
and to obtain certification for these under
the most widely recognised international
standards. In 2013 312 audit were performed
โ€“ of which 56 by external firms โ€“ with the
aim of obtaining new certifications and
maintaining the existing ones.
Employees
18%
Shareholders
33%
Resources redistribuited into the system
3%
Lenders
19%
Public
Administration
27%
In 2013 Snam distribuited to its stakeholders an overall amount of 2,485 million euro,
from added value produced of 2,557 million euro.
Values of social responsibility are an integral part of strategic thinking and corporate management: they help
to prevent and manage risks and, at the same time, can create value for stakeholders by taking concrete action.
Community
and local
areas
Customers
InvestorsSuppliers
People
Authorities
and
istitutions
6
MARKETS:THE RELATIONS WITH
THE FINANCIAL COMMUNITY,
THE REGULATOR, CLIENTS AND SUPPLIERS
THE RELATIONSWITHTHE FINANCIAL
COMMUNITY
11 roadshows in 2013 to meet with institutional investors
in the main financial hubs.
Participation to 8 sector conferences.
100 โ€œone-to-oneโ€meetings with investors, besides 30
โ€œgroup meetingsโ€.
5 conference call when results and Strategic Plan are
released.
40 meetings with socially responsible investors (pre-set
target: 33).
260 meetings as a whole with institutional investors (pre-
set target: 230).
1 Investor Day organised in the United Kingdom.
Participation to 3 bond market conferences, on top of
which several one-to-one meetings.
2 ratings maintained by agencies: BBB+ da S&Pโ€™s; Baa1 da
Moodyโ€™s.
SECURITY, CONTINUITY, DEVELOPMENTAND
QUALITY OF SERVICETO SHIPPERS
375.6 mcm/d the transport capacity available in the
solar year 2013.
15.9 bcm the storage capacity, included the strategic
one.
2,342 controls and inspections of the transport
network with smart robots (2,098 in 2012).
During 2013 Snam ensured 99.8% compliance with
service quality standards in distribution.The performance
was 100% in all the remaining services.
In January 2013 Snam organised a Shipper Day; more
than 130 people attended the event, representing about
80 companies.
The Company presented the commercial impacts of its
own strategic developments, in the framework of the
Italian and European regulation, besides the results of the
annual customer satisfaction survey that involved the
trasport and storage users.
Furthermore, activities to improve Business Continuity
management went ahead.
THE RELATION WITH THE REGULATOR
Also in 2013 the quality and regularity of the relations
between Snam and the Authority for the Electric
Energy and Gas has allowed the development and
management of infrastructure according to economic
sustainability criteria and the non-discriminatory access
to services by all operators in the liberalised market
activities.
THE EUROPEAN CONTEXT
On a European level, the Electricity and Gas Authority
and Snam Rete Gas are respectively part of the Agency
for the Cooperation of Energy Regulators (ACER) and
of the European Network of Transmission System
Operators for Gas (ENTSOG).
In 2013 Snam Rete Gas played an active part in the
process of defining European Codes and in preparing
the Community-wide ten-year network development
plan (TYNDP). Through ENTSOG and GIE Snam also
helped to prepare 20 responses to public consultations.
Snam Rete Gas ha moreover created PRISMA, jointly
with other 18 transport operators, with the aim of early
implementation of the European provisions on the sale
of capacity (CAM Code).
SUPPLY CHAIN:A CLEAR
AND RESPONSIBLE RELATION
On 31 October Snam launched its new Supplier
Portal, the web platform created as a single point of
operational access.
4,565 qualified suppliers at the end of 2013.
638 new qualifications or renewal.
1.35 billion euro the overall amount of supply
contracts.
In 2013 100% of suppliers with A and B class of
criticality are ISO9001 and ISO 14001 certificated.
Snam pays great attention to the assessment phase of
the process of qualification and contract assignment as
well as to the subsequent monitoring of performances,
as the 941 feedbacks on critical suppliers of 2013
prove.
7
Infrastructure sustainability
In 2013 Snam extended certification of its environmental
management system in accordance with ISO 14001 to the entire
group.As a result, all of Snamโ€™s operating companies are now certified
in accordance with this standard.
Snam attention is presently focused on two main challenges: on one
hand, combating climate change and reducing energy consumption,
and on the other one safeguarding nature and biodiversity.
The responsibility for implementing the policy is shared by Snamโ€™s
HSEQ	department,	which	also	focuses	on	the	functions	of	coordination	
and	general	guidance	for	the	entire	Group,	and	the	HSEQ	structures	in	
the individual Companies.
Environmental management
Snam is committed to minimise the environmental impacts
generated by its activities. During 2013 the environmental expenses
amounted to 166.6 million euro (+34.8% vs. 2012), of which 141
million for investments and 25.6 million for management costs.
Carbon footprint
and energy efficiency
Snam has chosen to use natural gas as its main fuels, since the carbon
dioxide produced by the combustion of natural gas is substantially lower
compared to either coal (-25/30%) or petroleum products (-40/50%).
Snam moreover employs containment programmes to minimise
greenhouse gas (GHG) emissions, through the reduction of natural gas
emissions and the use of electricity produced from renewable energy
sources. In 2013 total GHG emissions (both direct - Scope 1- and
indirect - Scope 2 and Scope 3) were equal to 2.57 million tonnes (-2.2%
vs. 2012).
In 2013 direct natural gas emissions resulted in being almost unchanged
(-0.4%) compared to 2012, amounting to 98.8 mcm.
Total energy consumptions in 2013 were equal to 11,467TJ (down by
10.4% vs. 2012), 95% represented by natural gas.
Renewable-source plants of Snam are 1 wind generator and 802
photovoltaic plants. Out of them, the 19 photovoltaic plants generating
85% of installed capacity produced energy for 202,259 kWh, with a strong
increase (+40.9%) over 2012, as a consequence of the connection to the
network of the plants installed in the previous year.The total installed
capacity of renewable source plants increased in 2013 by 5.3%.
LOCAL AREAS AND ENVIRONMENT
The safeguard of the environment is at the heart of Snam corporate policies and
drives investment decisions. In 2013 the expenses for donations, sponsorships and
local initiatives, excluding environmental compensation, amounted to 808,000 euro.
TOTAL GHG EMISSIONS - SCOPE 1-2-3 (103
t)
2800 -
2600 -
2400 -
2200 -
2000
2,631
2,574
2012 2013
Biodiversity
Snam takes great care in safeguarding the natural value of areas of new settlements.
Specialist field studies drive the design choices for minimising the biodiversity impacts.
Once installation is done, accurate environmental restoration activity is carried out, so as
to reconstitute forest areas as well as to return the land to its original conditions and to
revive the biological functionality of vegetated areas, then monitoring results for at least
five years.
(network km) 2011 2012 2013
Restoration 235 193 131
Reforestation 43 6 22
Plantcare 151 158 135
Environmental monitoring 1,065 830 1,063
Breakdown of 2013
Environmental Expenses
n Climate and air protection
n Soil and subsoil protection
n Landscape and biodiversity protection
n Other environmental activities
n Waste management
38%
6%
11%
40% 5%
8
Investing in people as premise to growth
If the complexity of Snam businesses already involves the presence of
highly qualified and specialised resources, the new development plans
for European networks entails the further strengthening of technical
and management skills. Snam, which has always offered stable work
contracts and invested sizeable means in training, is presently even
more motivated and committed to a careful management of human
capital.
198,357: the number of training hours delivered in 2013 โ€“ 37,586
above 2012 โ€“ with a participation growing by 52.3%.
Stimulating resource commitment through incentive systems
Meritocracy and internal fairness continue to orientate the updated
remuneration system, which envisages a variable incentive programme
for executives and managers, in connection with performance appraisals.
During 2013 the sustainability targets assigned were achieved by 100%
of the 117 executives, 155 managers and 15 office workers involved.
A collective incentive programme is used for all Group companies , the
โ€œProfit-sharing schemeโ€, based on Company profitability (ROACE) and
productivity, as measured in relation to annual targets agreed between
the Company and union representatives.
Health and Safety: the focus of attention, with
significant results
In 2013 at Snam 34,641health and safety training hours were
delivered (+28.5% vs. 2012).At the same time, the Company launched
initiatives aimed at involving suppliers and making them aware about
the issue; suppliers have to present their accident indices during the
qualification process and the subsequent assessment.
This set of actions has allowed, on one hand, to maintain a healthy
performance in containing the number of employee accidents and,
on the other one, to record a marked decrease both in the frequency
index (-38%) and in the severity index (-45%) in contractor accidents.
Towards Equal Opportunities
Female presence within the Snam personnel has historically been
limited, as a consequence of the particular activity typology.At the
end of 2013 women represented 10.9% of corporate population
(10.7% in 2012); their weight is lower in executive positions, where on
the contrary the female/male pay differential is favourable to women.
OUR PEOPLE:A KEY-FACTOR IN CHANGE
Snam interprets change as a driver of growth.With the aim of catching related opportunities,
we leverage on the active participation of everyone who operates in the Group.
Total training hours delivered
160,771
198,357
2012 2013
Internal climate survey has provided
effective ideas that have orientated
new systems and rules
In 2013 the Group management system of Human
Resources have deeply been re-thinked, from the new
perspective of Snam strategic development and taking
into account the requests that emerged from the analysis
of the internal climate survey โ€œTogether โ€“ So Many
Voices, the Snam Groupโ€. In particular a new Performance
Management System was drawn up; it will be actively
implemented in 2014.
People ask to be even more informed, be involved in
the improvement processes, take responsibility for the
results and be assessed on what they contribute in real
terms. These request were also included in the Industrial
Relations Protocol, which Snam has signed on 17 October
2013 with the trade union organisations.
No accidents
n Employees
n Contractors
Personnel by role (31Dec.2013)
Executives 2%
Managers
10%
Office workers
54%
Manual workers
34%
2011 2012 2013
78
15
27
15
22 22
Female/Male Pay Differential
2011 2012 2013
n Executives
n Managers
n OfficeWorkers
0.97
0.94
0.91 0.92 0.92
1.03
0.95 0.95
1.04
9
The Report is prepared in accordance with the most recent version of the
Reporting Guidelines, GRI-G4, published in May 2013.
The self-declared level of adherence of the Snam Report to the new standard
is โ€œIn accordance โ€“ Coreโ€, on the basis of the coverage of the โ€œSpecific
Standard Disclosureโ€ indicators associated with the material aspects.
With regard to the internal scope, material aspects are related to the
different business activities on the basis of their relevance and significance.
Concerning the external scope, the analysis has been conducted by assessing
the degree of impact of the stakeholders on the material topics identified by
Snam and vice versa. In the coming years, Snam is committed to implement
specific actions to broaden the reporting scope, with the aim of covering the
current โ€œG4-omissionsโ€, the material topics for which the reporting has not
been extended to the external scope yet.
Publication of the document, simultaneous with that of the
consolidated financial statements, follows the approval by the Snam
Board of Directors on 27 February 2014.
The Report was subjected to a limited external audit by the company
Ernst &Young.The audited sections are marked with the โ€œExternal
Assuranceโ€ label in the GRI Content Index.
THE 2013 SUSTAINABILITY REPORT
A Report built up according to the most advanced methodology and verified by
an long-range assurance process allows to effectively compare Snam sustainability
performance with the one of other Companies following GRI guidelines worldwide.
2011 2012 2013
Employees (no.) 6,112 6,051 6,045
Executives (no.) 118 115 116
Managers (no.) 544 560 579
Office workers (no.) 3,277 3,257 3,271
Manual workers (no.) 2,173 2,119 2.079
Men (no.) 5,469 5,400 5,386
Women (no.) 643 651 659
Women/men pay differential (executive category) 0.97 1.03 1.04
Women/men pay differential (manager category) 0.94 0.95 0.95
Women/men pay differential (office worker category) 0.91 0.92 0.92
Employee average age (years) 48 49 49
Seniority (years) 23 23 24
Recruitment during the year from the market (no.) 140 47 67
Other incoming employees (from eni, non-consolidated companies, etc.) (no.) 228 52 16
Percentage of university graduates hired (%) 36.4 57.4 68.7
Departures during the year (no.) 360 160 89
Contractor accident severity index 0.34 0.29 0.16
Hours of training/no of employees 30 26 33
Hours of training on health and safety matters 28,563 26,959 34,641
Hours of training on environmental matters 2,093 1,901 1,970
Total	HSEQ	audits	performed	(no.)	 359	 380	 312
Environmental investigations (no.) 401 272 260
Doctorโ€™s visits (no.) 2,533 3,208 2,674
Diagnostic exams (no.) 2.027 3,504 2,989
La Social performance โ€“ Main data
10
(million euro)	 2011	 2012	 2013
Core business revenue	 3,539	 3,730	 3,735
Operating costs	 993	 1,129	 1,045
EBIT	 1,958	 2,111	 2,034
Net profit	 790	 779	 917
Technical investments	 1,585	 1,300	 1,290
Net invested capital at 31 December 	 16,989	 18,314	 19,320
Shareholdersโ€™ equity including minority interests	 5,792	 5,916	 5,994
Group shareholdersโ€™ equity at 31 December 	 5,791	 5,915	 5,993
Net financial debt at 31 December	 11,197	 12,398	 13,326
Free Cash Flow	 -52	 -390	 -92
Market capitalisation	 11,453	 11,893	 13,655
Dividends paid during the period	 811	 811	 845
Environmental expenses	 113,2	 123.6	 166.6
Health and safety expenses	 31.4	 44.2	 51.7
	 2011	 2012	 2013
Energy consumption (TJ)	 12,833	 12,801	 11,467
Natural gas emissions (106
m3
)	 96.9	 98.4	 98.8
GHG emissions scope 1-2-3 (103
t CO2eq)	 n.d.	 2,631	 2,574
GHG emissions scope 1 (103
t CO2eq)	 2,228	 2,234	 2,181
GHG emissions scope 2 (103
t CO2eq)	 29.3 (1)	 33.1 (1)	 32.2
GHG emissions scope 3 (103
t CO2eq)	 n.d.	 360	 261
NOx emissions (t) 	 920	 985	 837
CO emissions (t)	 383	 363	 327
Total waste production (t)	 66,072	 31,865 (2)	 61,217
Non-hazardous waste production (t)	 40,467	 30,117 (2)	 58,039
Hazardous waste production (t)	 25,605	 1,748 (2)	 3,178
Waste recovered from production activities (%)	 59.0	 47.0	 96.0
Freshwater procurement (103
m3
)	 354	 460	 281
Freshwater discharged (103
m3
)	 168	 199	 188
Sea water procurement (103
m3
)	 4,000	 4,000	 4,000
Sea water discharged (103
m3
) 	 4,000	 4,000	 4,000
Snam Group			
CO2 emissions/energy used (kg/GJ)	 54.1	 54.0	 54.3
NOx emissions/energy used (kg/GJ) 	 0.072	 0.077	 0.073
Natural gas transport			
Energy consumption/energy compressed (%) 	 0.25	 0.27	 0.25
CO2 emissions/gas compressed (kg/106
m3
) 	 5,705	 5,991	 5,834
Natural gas emissions/km of network (m3
/km) 	 1,240	 1,288	 1,238
NOx emissions/gas compressed (kg/106
m3
)	 7.3	 8.3	 7.5
Average rated turbine NOx emissions/total installed capacity ([mg/Nm3
]/MW) 	 6.6	 5.9	 5.7
DLE turbine hours of operation/total turbine hours of operation (%) 	 80	 75	 76
Liquefied natural gas regassification			
Energy consumption/LNG injected into the network	 1.41	 1.44	 (*)
CO2eq emissions/LNG injected into the network โ€“ (kg/106
m3
)	 33,827	 47,553	 (*)
Natural gas storage			
Natural gas emissions for storage/gas stored (%) 	 0.075	 0.070	 0.061
NOx emissions/gas stored (kg/106
m3
) 	 44.30	 45.60	 39.10
Average rated turbine NOx emissions/total installed capacity ([mg/Nm3
]/MW)	 15.60	 13.60	 9.60
Natural gas distribution			
Natural gas emissions/km of network (m3
/km) 	 846.00	 840.00	 828.00
CO2eq emissions/gas distributed (kg/106
m3
) 	 97,913	 96,000	 97,712
Economic performance โ€“ Main data
Environmental performance โ€“ Main data
(1) Data recalculated with a new factor for comparison with 2013 datum.
(2) Data updated due to the revised quantity of waste produced by reclamation activities.
(*) Data not significant due to reduced regasification activity.
11
Contacts:
Snam S.p.A - Sustainability
Piazza Santa Barbara, 7
20097 San Donato Milanese (MI)
Website: www.snam.it
Tel +39.0237031
To gain greater knowledge:
www.snam.it/eng/sustainability/
We welcome your comments and suggestions.
Please send them to::
svilupposostenibile@snam.it
or to investor.relations@snam.it
The network that respects the future.

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Sustainability. Building Shared Value.

  • 1. May 2014 SUSTAINABILITY. BUILDING SHARED VALUE. SUSTAINABILITY POLICIES AND PERFORMANCES AT SNAM IN 2013
  • 2. Dear shareholders, this second issue of the annual document โ€œSustainability. Building shared valueโ€ aims to keep you updated on the evolution of policies and actions driving Snam stakeholder relations. In this specific issue we meant to highlight efforts and progress made in 2013, considering both defined priorities and achieved results. The document cannot fully cover the articulated structure of Snam sustainability. In order to obtain more in-depth information about economic and financial performance and Governance issues we invite you to refer to โ€œThe Snam Shareholderโ€ Guide, which is issued every six months. Furthermore, the Sustainability section of the corporate website provides more exhaustive and continuously updated information. Sustainability presented to our investors โ€œSnam is a European leader in the construction and integrated management of natural gas infrastructure. It favours the right conditions for fair energy costs by managing the gas system ef๏ฌciently, developing infrastructure and providing integrated services for the market. It promotes the integration of the European networks, including through strategic partnerships with the biggest operators in the sector, along the main continental energy corridors. Snam follows an ethical and socially responsible business model, capable of generating value for the Company and for the community in which it operates, with acknowledged professionalism and transparent dialogue with all its stakeholders, respecting the environment and the regions. A clear and sustainable long-term development strategy, based on one of the most substantial investment programmes in Italian industry, has enabled the Company to attract Italian and foreign capital, boosting growth and employment. With 6,000 employees, Snam is active in natural gas transportation, storage, regasi๏ฌcation and urban distribution.We manage a national transportation network that is more than 32,000 km long, including eight storage facilities, one regasi๏ฌcation plant and a local distribution network that covers more than 52,000 km in total.โ€ How Snam interprets sustainability The sustainability management model covers all Companies in the Group and is embedded in diverse processes: Planning, Control and Reporting, Communications and Stakeholder Engagement. Sustainability objectives, once approved by top management, are pursued by means of initiatives and projects included in the Companyโ€™s action plans.The Sustainability Department coordinates all the activities envisaged by the model, which are carried out jointly by the different departments of Snam and its subsidiaries.The โ€œAreas for Improvement in the Companyโ€ are identified through the involvement of different corporate departments as well as on the basis of stimuli and guidelines arising from the activities of international bodies focusing on sustainable development, into which Snam participates: among these bodies especially the Global Compact. Further information about the topics presented in this issue is available in the 2013 Sustainability Report (www.snam.it/en/sustainability/reporting_and_performance/). Sustainability is integral part of the Snam business model 2
  • 3. In 2013, in a macroeconomic scenario that still remains uncertain and in a market environment characterised by significant changes, also reflected in operatorsโ€™ behaviours, Snam succeeded in transforming market challenges into opportunities. We have successfully achieved ambitious goals, whilst retaining intact the characteristics of soundness and reliability that stakeholders know us for. The leadership position that we have won over time - including internationally โ€“ has enabled us to expand our horizons and those of our Country and set our sights on Europe, where we can help to develop a truly integrated European gas system, increase security of supply and market liquidity and, as a result of these efforts, achieve the goal of reducing energy costs. Growing investor attention on assessment criteria that combine financial analysis with social and governance aspects and, in a broader sense, good sustainability practices, means that we must carefully monitor these themes, which we see as material in view of their scale and importance. Responsible investment is an investment style that requires more robust sustainable development and corporate social responsibility principles and practices. In this context, Snamโ€™s share, already listed on the worldโ€™s biggest corporate social responsibility indices, in 2013 has been included in the Climate Disclosure Leadership Index (CDLI), which assesses the transparency of international corporate disclosure on climate change and greenhouse gas emissions. Snam also proved its focus on sustainable growth with active support for the Global Compact, its principles and the Millennium Development Goals. This new edition of the Sustainability Report describes this new phase, and the challenges that we face. In it, the concept of sustainable development is placed firmly alongside the idea of creating and sharing value between the Company and all of its stakeholders. As we play an increasingly important role in the European gas market, we are aware that โ€“ more than ever in the current socioeconomic climate โ€“ large companies have big responsibilities. It is this sense of responsibility that has driven us to make a major contribution to the global movement towards sustainable development. New sustainability commitments lead the way to the role of key player on the European gas market Message from the CEO of Snam Carlo Malacarne CEO of Snam 3
  • 4. For the fifth year in a row the Snam share has been confirmed as a member in the Dow Jones Sustainability Index World, the most prestigious index focusing on economic, social and environmental responsibility. INVESTING INTO A SUSTAINABLE SHARE DOW JONES SUSTAINABILITY WORLD / FTSE4GOOD / ETHIBEL / CAPITAL PARTNERS / STOXX GLOBAL ESG LEADERS INDICES / VIGEO WORLD 12O / VIGEO EUROPE 120 / GC100 / CDLI / OEKOM RESEARCH Even in 2013, the continuous Snam commitment to integrate sustainability into corporate policies has led to the share inclusion into a growing number of specialised indices, based on criteria assessing financial, social and environmental performances.Thanks to this index membership Snam enjoys high visibility among socially responsible investors and, more generally, within the whole financial community. On 31 December 2013, according to the public information available and to the most recent Shareholder Analysis, funds whose investment process takes into account also SRI (Socially Responsible Investing) criteria own approximately 3% of Snam share capital. In 2013 Snam has been confirmed for the fifth year in a row in the DJSIWorld, the most prestigious international sustainability index, composed of 340 Companies globally screened from a universe of 2,500 potential candidates. In January 2014 Snam has moreover been awarded by RobecoSAM with the Bronze Class in the โ€œSustainability Yearbook 2014โ€œ, which represents a recognition of excellence within the DJSI. In March 2013 Snam has been confirmed in the FTSE4Good index series, in which Snam has been continuously included since 2002. Among the most relevant achievements in the last year, Snam has also been included in the index CDP Italy 100 Climate Disclosure Leadership Index (CDLI), which selects the companies more proactively disclosing information in terms of climate change and greenhouse gas emission.Among the 100 companies ranked, the index includes the 10 companies each presenting a minimum score of 91 out of 100. Snam obtained a score of 95. Snam has started to collaborate with the CDP in 2007, actively taking part to the assessment carried out by the organisation. In 2013 new memberships took place also inside the ECPI index family: at the end of the year the Snam share was member of six ECPI indices, compared to the three indices in which it resulted in being included in 2012. SNAM MEMBERSHIP IN SUSTAINABILITY INDICES SNAM, STOXX EUROPE 600 UTILITIES, FTSE4GOOD AND EPCI (BASE 2 JANUARY 2013=100) 2 January 2013 โ€“ 15 April 2014 SNAM FTSE4GOOD GLOBE DJSI WORLD ECPI GLOBAL 100 105 125 120 115 110 130 90 95 Jan 2013 Feb 2013 Mar 2013 Apr 2013 May 2013 Jun 2013 Jul 2013 Aug 2013 Sep 2013 Oct 2013 Nov 2013 Dec 2013 Jan 2014 Feb 2014 Mar 2014 Apr 2014 4
  • 5. The choice of embracing the ShareValue approach,made at the beginning of 2012 by Snam with a pioneering role in Italy,has led the Company to make significant progress in 2013. MATERIALITY:A NEW WAY TO SET PRIORITIES In 2013, according to the new G4 guidelines from the GRI, for the first time Snam has conducted a materiality analysis. By combining the significance for external stakeholders with the one measured from the corporate viewpoint we could identify the topics that are material โ€“ therefore representing priority areas of interest โ€“ among the ones that historically belong to the sustainability issues covered by Snam policies. A pioneering approach to sustainability: the Shared Value By applying the model formalised by Porter and Kramer, it was possible to highlight some actions already in progress that were consistent with the specific framework and then to build a path based upon feasibility studies analysing initiatives and projects that present a high degree of potential Shared Value. In 2013 10 feasibility studies were carried out; they led to identify high-impact actions. These studies are consistent with the four areas of development in the Snam sustainability approach that have already been defined in 2012. Open Data: sharing information with local and institutional players to create synergies and disseminate knowledge throughout the regions. Greenways: using Snam own assets as tools for osmosis with the region in order to create local value. Sharing Local Energies: in the areas close to the compression stations, making spaces and knowledge available to local players, in order to feed territorial resources, competences and energies. Powering Innovation: developing, through technological partnerships, innovative products and services that might improve the business and the suppliersโ€™ ability to open to new markets. In 2014 Snam will publish a specific document reporting results achieved and future targets for reinforcing the Shared Value theme. Significance for Snam low medium high low medium high Significanceforstakeholders MATERIAL TOPICS RELEVANT TOPICS MATERIALTOPICS Economic/Governance โ€ข Creation of sustainable value โ€ข Corporate governance management โ€ข Risk and crisis management โ€ข Management transparency โ€ขAnti-corruption Social โ€ข Health and safety โ€ข Development and promotion of human capital โ€ข Employment and safeguarding jobs โ€ข Relations with regulatory authorities โ€ข Quality and development of services โ€ข Management of the supply chain โ€ข Stakeholder engagement Environmental โ€ข Protection of the local area and biodiversity โ€ข Climate change and Energy efficiency RELEVANTTOPICS โ€ข Reputation and brand โ€ข Human rights โ€ข Diversity and equal opportunities โ€ขWork/life balance โ€ข Protection of soil, subsoil and stratum โ€ขWater management โ€ขWaste management โ€ข Noise emissions 5
  • 6. REFLECTIONS OF OUR COMMITMENT TO STAKEHOLDERS Snam considers a priority the building of trust toward all stakeholders over time.The Company actively listens and operates presenting and open and transparent approach, through an articulated set of engagement tools. In 2013 Snam completed a review of its web identity, restyling the websites of nine operating companies, replanning some sections of the Company website and steadily increasing its presence on major social media sites; presently Snam can count on new communication channels on Twitter,YouTube, LinkedIn, Google+, Flickr and Instagram.The ranking achieved by Snam both in Italy (fourth position) and in Europe (sixth) confirms the effectiveness of efforts made. 845 million euro to Shareholders 690 million euro to PublicAdministration 461 million euro to Human Resources 489 million euro to Investors Clear management procedures and systems are fundamental for an international operator Communication tools Clarity and transparency in defining roles and responsibilities are essential for the management of all corporate activities. In 2013 the Corporate System Framework was created; a document whose aim is to innovate and simplify the structure of the previous Organisational Manual. Corporate regulations have been reallocated within a framework structured into 24 processes, out of which seven business processes and 17 staff processes. The new document is simple, immediately accessible and applicable across the entire Group; it therefore meets the needs of a Company that aims to pursue further international growth.To effectively manage in the new international perspective some key issues, such as occupational health and safety, the environment, the quality of services provided and, more recently, energy performance, Snam decided to diffusely adopt a range of specific management systems and to obtain certification for these under the most widely recognised international standards. In 2013 312 audit were performed โ€“ of which 56 by external firms โ€“ with the aim of obtaining new certifications and maintaining the existing ones. Employees 18% Shareholders 33% Resources redistribuited into the system 3% Lenders 19% Public Administration 27% In 2013 Snam distribuited to its stakeholders an overall amount of 2,485 million euro, from added value produced of 2,557 million euro. Values of social responsibility are an integral part of strategic thinking and corporate management: they help to prevent and manage risks and, at the same time, can create value for stakeholders by taking concrete action. Community and local areas Customers InvestorsSuppliers People Authorities and istitutions 6
  • 7. MARKETS:THE RELATIONS WITH THE FINANCIAL COMMUNITY, THE REGULATOR, CLIENTS AND SUPPLIERS THE RELATIONSWITHTHE FINANCIAL COMMUNITY 11 roadshows in 2013 to meet with institutional investors in the main financial hubs. Participation to 8 sector conferences. 100 โ€œone-to-oneโ€meetings with investors, besides 30 โ€œgroup meetingsโ€. 5 conference call when results and Strategic Plan are released. 40 meetings with socially responsible investors (pre-set target: 33). 260 meetings as a whole with institutional investors (pre- set target: 230). 1 Investor Day organised in the United Kingdom. Participation to 3 bond market conferences, on top of which several one-to-one meetings. 2 ratings maintained by agencies: BBB+ da S&Pโ€™s; Baa1 da Moodyโ€™s. SECURITY, CONTINUITY, DEVELOPMENTAND QUALITY OF SERVICETO SHIPPERS 375.6 mcm/d the transport capacity available in the solar year 2013. 15.9 bcm the storage capacity, included the strategic one. 2,342 controls and inspections of the transport network with smart robots (2,098 in 2012). During 2013 Snam ensured 99.8% compliance with service quality standards in distribution.The performance was 100% in all the remaining services. In January 2013 Snam organised a Shipper Day; more than 130 people attended the event, representing about 80 companies. The Company presented the commercial impacts of its own strategic developments, in the framework of the Italian and European regulation, besides the results of the annual customer satisfaction survey that involved the trasport and storage users. Furthermore, activities to improve Business Continuity management went ahead. THE RELATION WITH THE REGULATOR Also in 2013 the quality and regularity of the relations between Snam and the Authority for the Electric Energy and Gas has allowed the development and management of infrastructure according to economic sustainability criteria and the non-discriminatory access to services by all operators in the liberalised market activities. THE EUROPEAN CONTEXT On a European level, the Electricity and Gas Authority and Snam Rete Gas are respectively part of the Agency for the Cooperation of Energy Regulators (ACER) and of the European Network of Transmission System Operators for Gas (ENTSOG). In 2013 Snam Rete Gas played an active part in the process of defining European Codes and in preparing the Community-wide ten-year network development plan (TYNDP). Through ENTSOG and GIE Snam also helped to prepare 20 responses to public consultations. Snam Rete Gas ha moreover created PRISMA, jointly with other 18 transport operators, with the aim of early implementation of the European provisions on the sale of capacity (CAM Code). SUPPLY CHAIN:A CLEAR AND RESPONSIBLE RELATION On 31 October Snam launched its new Supplier Portal, the web platform created as a single point of operational access. 4,565 qualified suppliers at the end of 2013. 638 new qualifications or renewal. 1.35 billion euro the overall amount of supply contracts. In 2013 100% of suppliers with A and B class of criticality are ISO9001 and ISO 14001 certificated. Snam pays great attention to the assessment phase of the process of qualification and contract assignment as well as to the subsequent monitoring of performances, as the 941 feedbacks on critical suppliers of 2013 prove. 7
  • 8. Infrastructure sustainability In 2013 Snam extended certification of its environmental management system in accordance with ISO 14001 to the entire group.As a result, all of Snamโ€™s operating companies are now certified in accordance with this standard. Snam attention is presently focused on two main challenges: on one hand, combating climate change and reducing energy consumption, and on the other one safeguarding nature and biodiversity. The responsibility for implementing the policy is shared by Snamโ€™s HSEQ department, which also focuses on the functions of coordination and general guidance for the entire Group, and the HSEQ structures in the individual Companies. Environmental management Snam is committed to minimise the environmental impacts generated by its activities. During 2013 the environmental expenses amounted to 166.6 million euro (+34.8% vs. 2012), of which 141 million for investments and 25.6 million for management costs. Carbon footprint and energy efficiency Snam has chosen to use natural gas as its main fuels, since the carbon dioxide produced by the combustion of natural gas is substantially lower compared to either coal (-25/30%) or petroleum products (-40/50%). Snam moreover employs containment programmes to minimise greenhouse gas (GHG) emissions, through the reduction of natural gas emissions and the use of electricity produced from renewable energy sources. In 2013 total GHG emissions (both direct - Scope 1- and indirect - Scope 2 and Scope 3) were equal to 2.57 million tonnes (-2.2% vs. 2012). In 2013 direct natural gas emissions resulted in being almost unchanged (-0.4%) compared to 2012, amounting to 98.8 mcm. Total energy consumptions in 2013 were equal to 11,467TJ (down by 10.4% vs. 2012), 95% represented by natural gas. Renewable-source plants of Snam are 1 wind generator and 802 photovoltaic plants. Out of them, the 19 photovoltaic plants generating 85% of installed capacity produced energy for 202,259 kWh, with a strong increase (+40.9%) over 2012, as a consequence of the connection to the network of the plants installed in the previous year.The total installed capacity of renewable source plants increased in 2013 by 5.3%. LOCAL AREAS AND ENVIRONMENT The safeguard of the environment is at the heart of Snam corporate policies and drives investment decisions. In 2013 the expenses for donations, sponsorships and local initiatives, excluding environmental compensation, amounted to 808,000 euro. TOTAL GHG EMISSIONS - SCOPE 1-2-3 (103 t) 2800 - 2600 - 2400 - 2200 - 2000 2,631 2,574 2012 2013 Biodiversity Snam takes great care in safeguarding the natural value of areas of new settlements. Specialist field studies drive the design choices for minimising the biodiversity impacts. Once installation is done, accurate environmental restoration activity is carried out, so as to reconstitute forest areas as well as to return the land to its original conditions and to revive the biological functionality of vegetated areas, then monitoring results for at least five years. (network km) 2011 2012 2013 Restoration 235 193 131 Reforestation 43 6 22 Plantcare 151 158 135 Environmental monitoring 1,065 830 1,063 Breakdown of 2013 Environmental Expenses n Climate and air protection n Soil and subsoil protection n Landscape and biodiversity protection n Other environmental activities n Waste management 38% 6% 11% 40% 5% 8
  • 9. Investing in people as premise to growth If the complexity of Snam businesses already involves the presence of highly qualified and specialised resources, the new development plans for European networks entails the further strengthening of technical and management skills. Snam, which has always offered stable work contracts and invested sizeable means in training, is presently even more motivated and committed to a careful management of human capital. 198,357: the number of training hours delivered in 2013 โ€“ 37,586 above 2012 โ€“ with a participation growing by 52.3%. Stimulating resource commitment through incentive systems Meritocracy and internal fairness continue to orientate the updated remuneration system, which envisages a variable incentive programme for executives and managers, in connection with performance appraisals. During 2013 the sustainability targets assigned were achieved by 100% of the 117 executives, 155 managers and 15 office workers involved. A collective incentive programme is used for all Group companies , the โ€œProfit-sharing schemeโ€, based on Company profitability (ROACE) and productivity, as measured in relation to annual targets agreed between the Company and union representatives. Health and Safety: the focus of attention, with significant results In 2013 at Snam 34,641health and safety training hours were delivered (+28.5% vs. 2012).At the same time, the Company launched initiatives aimed at involving suppliers and making them aware about the issue; suppliers have to present their accident indices during the qualification process and the subsequent assessment. This set of actions has allowed, on one hand, to maintain a healthy performance in containing the number of employee accidents and, on the other one, to record a marked decrease both in the frequency index (-38%) and in the severity index (-45%) in contractor accidents. Towards Equal Opportunities Female presence within the Snam personnel has historically been limited, as a consequence of the particular activity typology.At the end of 2013 women represented 10.9% of corporate population (10.7% in 2012); their weight is lower in executive positions, where on the contrary the female/male pay differential is favourable to women. OUR PEOPLE:A KEY-FACTOR IN CHANGE Snam interprets change as a driver of growth.With the aim of catching related opportunities, we leverage on the active participation of everyone who operates in the Group. Total training hours delivered 160,771 198,357 2012 2013 Internal climate survey has provided effective ideas that have orientated new systems and rules In 2013 the Group management system of Human Resources have deeply been re-thinked, from the new perspective of Snam strategic development and taking into account the requests that emerged from the analysis of the internal climate survey โ€œTogether โ€“ So Many Voices, the Snam Groupโ€. In particular a new Performance Management System was drawn up; it will be actively implemented in 2014. People ask to be even more informed, be involved in the improvement processes, take responsibility for the results and be assessed on what they contribute in real terms. These request were also included in the Industrial Relations Protocol, which Snam has signed on 17 October 2013 with the trade union organisations. No accidents n Employees n Contractors Personnel by role (31Dec.2013) Executives 2% Managers 10% Office workers 54% Manual workers 34% 2011 2012 2013 78 15 27 15 22 22 Female/Male Pay Differential 2011 2012 2013 n Executives n Managers n OfficeWorkers 0.97 0.94 0.91 0.92 0.92 1.03 0.95 0.95 1.04 9
  • 10. The Report is prepared in accordance with the most recent version of the Reporting Guidelines, GRI-G4, published in May 2013. The self-declared level of adherence of the Snam Report to the new standard is โ€œIn accordance โ€“ Coreโ€, on the basis of the coverage of the โ€œSpecific Standard Disclosureโ€ indicators associated with the material aspects. With regard to the internal scope, material aspects are related to the different business activities on the basis of their relevance and significance. Concerning the external scope, the analysis has been conducted by assessing the degree of impact of the stakeholders on the material topics identified by Snam and vice versa. In the coming years, Snam is committed to implement specific actions to broaden the reporting scope, with the aim of covering the current โ€œG4-omissionsโ€, the material topics for which the reporting has not been extended to the external scope yet. Publication of the document, simultaneous with that of the consolidated financial statements, follows the approval by the Snam Board of Directors on 27 February 2014. The Report was subjected to a limited external audit by the company Ernst &Young.The audited sections are marked with the โ€œExternal Assuranceโ€ label in the GRI Content Index. THE 2013 SUSTAINABILITY REPORT A Report built up according to the most advanced methodology and verified by an long-range assurance process allows to effectively compare Snam sustainability performance with the one of other Companies following GRI guidelines worldwide. 2011 2012 2013 Employees (no.) 6,112 6,051 6,045 Executives (no.) 118 115 116 Managers (no.) 544 560 579 Office workers (no.) 3,277 3,257 3,271 Manual workers (no.) 2,173 2,119 2.079 Men (no.) 5,469 5,400 5,386 Women (no.) 643 651 659 Women/men pay differential (executive category) 0.97 1.03 1.04 Women/men pay differential (manager category) 0.94 0.95 0.95 Women/men pay differential (office worker category) 0.91 0.92 0.92 Employee average age (years) 48 49 49 Seniority (years) 23 23 24 Recruitment during the year from the market (no.) 140 47 67 Other incoming employees (from eni, non-consolidated companies, etc.) (no.) 228 52 16 Percentage of university graduates hired (%) 36.4 57.4 68.7 Departures during the year (no.) 360 160 89 Contractor accident severity index 0.34 0.29 0.16 Hours of training/no of employees 30 26 33 Hours of training on health and safety matters 28,563 26,959 34,641 Hours of training on environmental matters 2,093 1,901 1,970 Total HSEQ audits performed (no.) 359 380 312 Environmental investigations (no.) 401 272 260 Doctorโ€™s visits (no.) 2,533 3,208 2,674 Diagnostic exams (no.) 2.027 3,504 2,989 La Social performance โ€“ Main data 10
  • 11. (million euro) 2011 2012 2013 Core business revenue 3,539 3,730 3,735 Operating costs 993 1,129 1,045 EBIT 1,958 2,111 2,034 Net profit 790 779 917 Technical investments 1,585 1,300 1,290 Net invested capital at 31 December 16,989 18,314 19,320 Shareholdersโ€™ equity including minority interests 5,792 5,916 5,994 Group shareholdersโ€™ equity at 31 December 5,791 5,915 5,993 Net financial debt at 31 December 11,197 12,398 13,326 Free Cash Flow -52 -390 -92 Market capitalisation 11,453 11,893 13,655 Dividends paid during the period 811 811 845 Environmental expenses 113,2 123.6 166.6 Health and safety expenses 31.4 44.2 51.7 2011 2012 2013 Energy consumption (TJ) 12,833 12,801 11,467 Natural gas emissions (106 m3 ) 96.9 98.4 98.8 GHG emissions scope 1-2-3 (103 t CO2eq) n.d. 2,631 2,574 GHG emissions scope 1 (103 t CO2eq) 2,228 2,234 2,181 GHG emissions scope 2 (103 t CO2eq) 29.3 (1) 33.1 (1) 32.2 GHG emissions scope 3 (103 t CO2eq) n.d. 360 261 NOx emissions (t) 920 985 837 CO emissions (t) 383 363 327 Total waste production (t) 66,072 31,865 (2) 61,217 Non-hazardous waste production (t) 40,467 30,117 (2) 58,039 Hazardous waste production (t) 25,605 1,748 (2) 3,178 Waste recovered from production activities (%) 59.0 47.0 96.0 Freshwater procurement (103 m3 ) 354 460 281 Freshwater discharged (103 m3 ) 168 199 188 Sea water procurement (103 m3 ) 4,000 4,000 4,000 Sea water discharged (103 m3 ) 4,000 4,000 4,000 Snam Group CO2 emissions/energy used (kg/GJ) 54.1 54.0 54.3 NOx emissions/energy used (kg/GJ) 0.072 0.077 0.073 Natural gas transport Energy consumption/energy compressed (%) 0.25 0.27 0.25 CO2 emissions/gas compressed (kg/106 m3 ) 5,705 5,991 5,834 Natural gas emissions/km of network (m3 /km) 1,240 1,288 1,238 NOx emissions/gas compressed (kg/106 m3 ) 7.3 8.3 7.5 Average rated turbine NOx emissions/total installed capacity ([mg/Nm3 ]/MW) 6.6 5.9 5.7 DLE turbine hours of operation/total turbine hours of operation (%) 80 75 76 Liquefied natural gas regassification Energy consumption/LNG injected into the network 1.41 1.44 (*) CO2eq emissions/LNG injected into the network โ€“ (kg/106 m3 ) 33,827 47,553 (*) Natural gas storage Natural gas emissions for storage/gas stored (%) 0.075 0.070 0.061 NOx emissions/gas stored (kg/106 m3 ) 44.30 45.60 39.10 Average rated turbine NOx emissions/total installed capacity ([mg/Nm3 ]/MW) 15.60 13.60 9.60 Natural gas distribution Natural gas emissions/km of network (m3 /km) 846.00 840.00 828.00 CO2eq emissions/gas distributed (kg/106 m3 ) 97,913 96,000 97,712 Economic performance โ€“ Main data Environmental performance โ€“ Main data (1) Data recalculated with a new factor for comparison with 2013 datum. (2) Data updated due to the revised quantity of waste produced by reclamation activities. (*) Data not significant due to reduced regasification activity. 11
  • 12. Contacts: Snam S.p.A - Sustainability Piazza Santa Barbara, 7 20097 San Donato Milanese (MI) Website: www.snam.it Tel +39.0237031 To gain greater knowledge: www.snam.it/eng/sustainability/ We welcome your comments and suggestions. Please send them to:: svilupposostenibile@snam.it or to investor.relations@snam.it The network that respects the future.