Irregular operations of an airline pose a big challenge: Efficient passenger management is needed to resolve the barriers. Passengers will need flight re-booking support and even hotel accommodation.

2. 01
02 Reduction in Revenue Loss for an Airline
03
Efficient Passenger Management During
Flight Disruptions
04
Helps Build Loyalty of a Customer
Towards an Airline
CONTENT
Ensuring Satisfaction of The Passengers
During Flight Disruptions
05 Conclusion

3. ENSURING SATISFACTION OF THE PASSENGERS
DURING FLIGHT DISRUPTIONS
• Customer support agents help rebook passengers on
other flights
• Passengers get notification of any scheduled or
unscheduled changes of the flights
• Assists passengers in getting hotel accommodation if
there is a significant flight delay
• Provides assistance in processing the claims of a
passenger

4. REDUCTION IN REVENUE LOSS
FOR AN AIRLINE
• Helps increase the operational efficiency of an
airline
• Airlines can retain their revenues
• Allows airlines to plug revenue leakages
• Makes re-booking flights seamless

5. EFFICIENT PASSENGER MANAGEMENT DURING
FLIGHT DISRUPTIONS
• Ensures passengers can interact through multiple
channels
• Leverages use of technologies like Chatbot to resolve the
issues of passengers
• Use of technology reduces the time taken for notifying the
passengers
• Any discrepancy can be noticed by a Bot, and a customer
support agent can resolve it manually

6. HELPS BUILD LOYALTY OF A
CUSTOMER TOWARDS AN AIRLINE
• ·Airlines get a loyal customer if he or she gets a
timely refund for a cancelled flight
• ·Reduces inconvenience for passengers during
irregular operations of an airline, making them loyal
• ·Quicker resolution of the queries of passengers
builds loyalty among the passengers

7. CONCLUSION
Irregular operations of an airline pose a big challenge: Efficient passenger management is
needed to resolve the barriers. Passengers will need flight re-booking support and even hotel
accommodation. A customer support agent can efficiently manage the passengers’ queries.
In the scenario of flight disruption leading to scheduled and unscheduled changes, an airline is bound
to lose revenue. Re-accommodation of passengers in another flight will help an airline retain revenue
and also build loyalty. IGT Solutions has state-of-art delivery centers managed by customer support
agents adept in multiple languages. This can help an airline deal with flight disruptions by providing
timely assistance to passengers in getting alternate flights or hotel accommodation in case of
inordinate delay

8. LET'S WORK
TOGETHER
www.igtsolutions.com