training for professionals

1. Reered;lkre
Respectful workplace

2. Examples of disrespectful behaviors
 Body language
 Sarcasm/embarrassment
 Gossiping/putting others in a bad
light
 Taking credit for something that
someone else did
 Disrespectful listening
 Invasion of privacy/personal space
 Fault finding /Complaining
 Bullying behavior
 Mis-use of email
 Know it all/superior attitude
 Passive aggressiveness
 Misuse of power /position
 Outbursts of rage /anger/temper
tantrums
 Veiled or direct threats
 Physical violence
 Discrimination/ harassment

3. Outcomes of Working in a Disrespectful
Environment
 Increase in gossip
 Anxiety
 Distrust
 Decrease in people sharing
their best thinking
 Lack of concentration
 Avoidance
 Injuries on the job
 Feeling invisible
 Increased stress
 Legacy of negativity
 Increase in absenteeism
 Increase in violence

4. Bullying
Repeated disrespectful behavior
toward an individual or group
The terms harassment and abuse
are also descriptive of the behavior
termed bullying.

5. Scope and Prevalence of Bullying in
the Workplace
All disrespectful actions are to be
avoided in the workplace. When we
refer to workplace bullying, we are
usually referring to a series of
disrespectful actions that take place over
a period of at least a few months.
There are exceptions where intensive
bullying can take place in a shorter
period of time.

6. Fallout from Workplace Bullying
 Reduces productivity
 Stifles creativity
 Increases turnover
 Increases absenteeism
 Reduces satisfaction
 Increases the chances for costly lawsuits
All the above reduce profitability

7. 8
Disrespectful /
Offensive behaviors
Harassment - General
Harassment - Discriminatory
Discrimination
Violence

8. General Harassment
 General harassment is harassing behavior which:
 Is directed at anyone
 causes offense and
 has the potential to result in the recipient feeling threatened,
humiliated or patronized.
 It can create an intimidating work environment

9. Discriminatory Harassment
Harassment which is based on…
 race,
o color,
o creed,
o religion,
o national origin,
o sex,
o disability,
o age,
o marital status,
o status with regard to public assistance or
o sexual orientation
This is unlawful harassment. This includes sexual harassment

10. Both general and discriminatory
harassment includes behavior such as:
 Physically intimidating behavior and/or threats of
violence (being a bully)
 Use of profanity (swearing), vulgarity
 Ridiculing, taunting, belittling or humiliating
another person.
 Inappropriate assignments of work or benefits.
 Derogatory name-calling

11. Supervisors and Managers
Responsibilities
o Take the necessary steps to protect employees from
harassment/discrimination/violence in the workplace
o Listen to reports of harassment, discrimination and potential violence
and take appropriate action in collaboration with:
o Labor Relations or
o Human Resources Office
o Hold employees accountable who violate any of the preceding policies
and take appropriate disciplinary action when complaints are
substantiated

12. Defining respect:
“Due regard
for the
feelings,
wishes or rights
of others”

13. Definition of a Respectful
Workplace
A respectful workplace is more than
the absence of discriminatory
behavior.
A respectful workplace is a place
where each person can contribute his
or her best, knowing it is valued.

14. Some challenges
 Not easy to change habits
 Habits are things we do without thinking about it.
 Before you can change something you have to notice it
Begin to notice your behaviors especially in situations you
feel uncomfortable in.

15. Defining and Supporting a Culture of
Respect
We seek to sustain and enhance “a culture
focused on achievement, development,
teamwork, and collegial relations: a
culture of deep respect that actively
values the contribution of all roles, invites
open inquiry, celebrates diverse talents
and backgrounds, and supports develop-
ment, recognition, and fulfillment for each
person.”

16. Formal – Policies & Guidelines
Informal – what happens day to day in the
workplace
One of the goals of a respectful workplace
is to have the informal policies match the
formal ones.

17. Employee Responsibilities
If you feel harassed or threatened, or if
you witness someone else being harassed or threatened, you have
a responsibility to make your concerns known
o If you feel comfortable doing so, tell the person doing the behavior to
stop.
o If you do not feel comfortable directly telling the person or efforts to
do so have not been effective, you should talk to your supervisor.
o If it is your supervisor doing the inappropriate behavior, or if you
don’t feel comfortable talking to your supervisor, you should contact
the supervisor’s supervisor, Human Resources, AAO, Labor Relations or
your union.

18. CONTINUED…..
o If you are not sure of whom to contact, contact any of the
above and they will assist you in sorting out whom you
need to talk to.
o In addition employees have to cooperate in an
investigation
o Alternative forms of resolution are available
o Remember that safety is your first priority!

19. Supervisors and Managers
Responsibilities
o Take the necessary steps to protect employees from
harassment/discrimination/violence in the workplace
o Listen to reports of harassment, discrimination and potential violence
and take appropriate action in collaboration with:
o Labor Relations or
o Human Resources Office
o Hold employees accountable who violate any of the preceding policies
and take appropriate disciplinary action when complaints are
substantiated

20. CONTINUED………
o Model the behaviors you wish to promote
o Model effective conflict resolution skills
o Hold yourself as well as others accountable
o Know what is going on in your area with the employees you supervise
Liability attaches when the supervisor knows or should
have known what was going on

21. What is professionalism
o A specific style of behavior in the workplace
o Values and professional roles
o Exhibited in our behavior
o Respect for self and for others
o Mature responsibility
o Problem-solving perseverance

22. How is professionalism judged?
 Your image
 Your communication
 Your demeanor
 Your competence
 Strongly influenced by culture
 Against expectations or standards
Professionalism is in the eye of the beholder

23. Golden Rule
Be courteous and respectful; courteousness is being
friendly, polite and well mannered with a gracious
consideration towards others. It makes social interactions in
the workplace run smoothly, avoid conflicts and earn
respect. Respect is a positive feeling of esteem or
deference for a person or organization; it is built over time
and can be lost with one stupid or inconsiderate action.
Continued courteous interactions are required to maintain
or increase the original respect gained.

24. Role play
 Scenario:
The Unreasonable Boss
Participants: Mark is Jenna’s supervisor. Jenna believes that Mark treats all the
other employees with respect and wonders why can’t she do anything right to
please him. Mark is very critical of her work and yells at her in front of her
colleagues for small mistakes. Mark discusses Jenna’s work performance with
every member of the team.
First Take: Jenna is a minute late coming to work and as she is passing by Mark’s
office, he yells out – “get in her, I should fire you today”. He is heard screaming
and yelling at her from the office. Jenna comes out very upset and goes to her
office.

25. Continued………….
After the scenes, the group should discuss the following:
o What behaviors did you see as inappropriate
o How can this situation be different
o If you were a witness to this situation, what should you do
• After the discussion, have the actors replay the scene using the input from the
group
**Remember that bullying is repeated, unreasonable actions of individuals (or a
group) directed towards an employee (or a group of employees), which are
intended to intimidate, degrade, humiliate, or undermine; or which create a risk to
the health or safety of the employee(s).

26. Video
 https://www.youtube.com/watch?v=mnndZvppFvE