1. Employee Absence
Notification
(E.A.N.)
An introduction to the automation of
absence calls
All Rights Reserved Copyright 2012

2. What is E.A.N?
• E.A.N. is a FULLY AUTOMATED, ONE-
NUMBER, solution designed to reduce
the complexity of reporting and
tracking employee absences.
• It is available 24/7 and provides
INSTANT NOTIFICATIONS to managers
for payroll and staffing purposes
and, when appropriate, to a
Disability Management
professional.

3. Why use E.A.N.?
• Available 24/7
– Notifications are sent to several key personnel of
an absence the MOMENT it is recorded.
• ONE-NUMBER Approach
– Remove confusion. Regardless of where an
employee is working E.A.N. will know who to notify
of their absence.
• Timely and Accurate Reporting
– Based on specific absence triggers, notifications
are sent to several departments such as
Workplace Health, Occupational Health and Safety
and EIP coordinators.
• Be Fair and Consistent
– Use a consistent and standard approach to
eliminate the illusion of favoritism.
• Identifying Pandemic
– Clusters of absence calls are monitored real-time
to stop the spread of outbreaks.
• Save Money
– Reduce the human and financial cost associated
with managing absences by automation, detailed
accurate reporting and instant notifications.

4. Did you know?
• After six months of continued
absence, 50% of employees never
return to employment. – Ontario Medical
Association
• After one year of continued absence,
97% of employees never return to
employment. – Ontario Medical Association
• WCB / WSIB and other sick leave
costs have increased and now
account for between 8% and 10% of
payroll. -Statistics Canada's 2005 Workplace and
Employee Survey (WES)

5. Benefit to Employees
• Available 24/7
– No more waiting to call your manager when THEY
report to work.
• Call E.A.N. the minute you know you won’t be able to
make it in, and we make sure your manager is aware.
• ONE-NUMBER Approach
– No more confusion on who to call.
• Using the data provided from your employer, E.A.N.
will notify the right people of your absence, no matter
where you are working that day.
• Timely and Accurate Reporting
– Receive early and effective treatment.
• Allow your employer to focus on abilities, not
disabilities, so you can return to work, or modified
duty, as soon as you’re able.
• Identifying Pandemic
– Clusters of absences are monitored to stop the
spread of outbreaks and ensure your continued
well-being.
• Maintain Quality of Living
– Return to work as soon as you’re capable to
reduce the financial impact on your monthly
income and pension.

6. Benefit to Managers
• Available 24/7
– Know the minute an employee calls in sick.
– Reduce the stress associated with absences by
knowing immediately who is away.
• Increased Job Satisfaction
– With notifications sent to several key personnel,
your department will continue to run smoothly even
in the event of an employee’s absence.
• ONE-NUMBER Approach
– No more confusion from employees who’ve called
the wrong department to advise of their absence
from work.
• Using the data provided from your HRIS, E.A.N. will
notify the right people of an employees absence, no
matter where they are working.
• Timely and Accurate Reporting
– E.A.N. collects a plethora of absence data for the
quick determination of absence trends.
• Improve Employee Morale through Consistency
• Identifying Outbreaks
– Clusters of absence calls are monitored real-time
to stop the spread of outbreaks and ensure your
continued well-being.

7. Benefit to Executives
• Reduce Liability
– Provide quality healthcare in the event of an
employee’s absence by ensuring adequate staffing
levels are maintained.
• Save Money
– Reduce employees accessing LTD by providing
early, effective treatment of illness and non-work
related injury.
– Reduce the need for live operator intervention and
save on costs associated with live Call Center
services.
– Reduce absences from work.
• Timely and Accurate Reporting
– On-demand reports are made available for internal
use in the determination of absence trends.
– Fulfill your Early Intervention Program and
Enhanced Disability Management contractual
obligations.
• Identifying Outbreaks
– Clusters of absence calls are monitored to stop the
spread of outbreaks; ensuring minimal impact to
the overall healthcare of employees and patients.
• Improve Employee Morale with Consistency

8. Testimonial
VANCOUVER COASTAL HEALTH
AUTHORITY
“First week of deployment, in one unit, no one called
in sick, which has never happened before!”
“We put the system in place to find out who has met
the criteria to refer to our Early Intervention Program
in a timely manner. Prior to implementation our
referrals were on average 34 days from eligibility.
With the call system the referral is now within 1 day
of meeting eligibility”
“The system enabled us to quickly add in additional
prompting and reports when dealing with the H1N1
issues. We are also monitoring on a daily basis for
any clusters of sick calls as an early warning for
outbreaks.”
“E.A.N has been a critical enabler of our early
intervention disability management program enabling
us to save millions on long term disability. The
customer service provided by engenic has been
unequalled”

9. Testimonial
FRASER HEALTH AUTHORITY
“Fraser Health uses E.A.N. to provide a "one-call"
Absence Reporting. It works seamlessly across
30,000 employees. The data we get from the system
is invaluable as well to our efforts to improve the
health of our employees.”
“Connecting employees to their immediate
supervisor/manager to report an absence, the right
people are being notified at the time of the call.”
“E.A.N provides the tools for the Fraser Health
Workplace Health department to quickly identify
those employees with extended medical absences.”
“An employee can be offered early intervention
services quicker than relying on payroll reports.”
“Prior to this system, absence information was not
always passed along to the appropriate people in a
timely manner.”

10. Employee Absence
Notification System
(E.A.N.)
Visit us online at www.staffrelay.com
for information on how to get started today!
All Rights Reserved Copyright 2012