Crowds, Clouds & Crisis

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A presentation given to the Association of Digital Culture in Taiwan on how social media can change the way we do information management during disasters. Based on my blog post on the subject at http://blogs.msdn.com/disaster/

Technology

Disaster Social Computing Crowds, Clouds and Crisis Gísli Ólafsson Disaster Management – Technical Advisor Microsoft Corporation Email: gislio@microsoft.com Blog:http://blogs.msdn.com/disaster/ Twitter: @gislio

Introduction The Crowds The Clouds Way Forward Agenda

What are the issues and limitations? Information silos Time zone differences Organizational boundaries Information capture/persistence Lack of efficiency/delays Version control issues Security violations Access issues Etc. Consumersocialnetworks Phone How People Work Together Now E-mail Fax Face-to-face Messaging File shares Paper-based

Facilitated Knowledge Management Collaborative Workgroups Social Networks Evolution

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IT 833 INFORMATION GOVERNANCE Dr. Isaac T. Gbenle Chapter 15 – Information Governance for Cloud Computing * * [email protected] Asante, 2019 [email protected] Asante, 2019 CHAPTER GOALSBe able to define cloud computingWhat are the key characteristics of cloud computing?What are the four cloud deployment models?Describe common security threats with cloud computingContrast the concerns of cloud computing with the benefitsExplain the guidelines for managing documents and records using cloud computingExplain IG guidelines for cloud computing * WHY IS CLOUD COMPUTING SUCH A “BIG DEAL”? * Changes our entire way of thinking about computing and IT Provides scalable, adjustable resources Cost savings to business Combines newest architectures, system software, hardware speeds, and lower storage costs Instant resources at the disposal of business Frees up the IT Department to focus on business functional unit needs Concerns for privacy and security are overlooked What is Cloud Computing? “Cloud Computing is a shared resource that provides dynamic access to computing services that may range from raw computing power to basic infrastructure to fully operational and supported applications” Smallwood, Information Governance: Concepts, Strategies and Best Practices, page 286 * What is Cloud Computing? “A model for enabling convenient on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction”Peter Mell and Tim Grance, “NIST Definition of Cloud Computing, Version 15, 10-07-09, www.nist.gov “Shared resource that proavides dynamic access to computing services that may range from raw computing power, to basic infrastructure, to fully operational and supported applications”. –from your textbook page 286 * * [email protected] Asante, 2019 [email protected] Asante, 2019 CHARACTERISTICS OF CLOUD COMPUTINGOn-Demand Self-ServiceBroad network accessResource pooling Rapid ElasticityMeasured Service * Misconceptions of Cloud ComputingCloud Computing is a service-oriented architectureMisconception: Cloud Computing does not “move the organization to the cloud”Misconception: If you don’t migrate to a cloud solution you are protected from the dangers of cloud computing * CLOUD DEPLOYMENT MODELSPrivate Cloud –Dedicated to and operated by a single enterpriseCommunity Cloud – Where Cloud infrastructure is shared by several organizationsPublic Cloud – Cloud infrastructure is made available to the general public or industrial groupHybrid Cloud – Combined approach – composition of two or more clouds * THREATS OF CLOUD COMPUTING Information Loss Fix: Agreement by provider to follow standard operating procedure for data backup, archival and retention Data Loss Insurance Information Breaches Fix: DLS Implementation Strong Encryption Secure Storage, management and doc destruction procedures Contractual Agreements Insurance C ...

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Crowds, Clouds & Crisis

1. Disaster Social Computing Crowds, Clouds and Crisis Gísli Ólafsson Disaster Management – Technical Advisor Microsoft Corporation Email: gislio@microsoft.com Blog:http://blogs.msdn.com/disaster/ Twitter: @gislio

2. Introduction The Crowds The Clouds Way Forward Agenda

3. Port-au-Prince Haiti – January 12, 2010

4. Social Media

5. Facebook – Hotel Montana

10. Information Management

11. Coordination on the ground

12. Information Management – on the ground

13. Big World – Small World

14. The Crowds

15. What are the issues and limitations? Information silos Time zone differences Organizational boundaries Information capture/persistence Lack of efficiency/delays Version control issues Security violations Access issues Etc. Consumersocialnetworks Phone How People Work Together Now E-mail Fax Face-to-face Messaging File shares Paper-based

16. Organizations 2.0

17. Mobilizing

18. Facilitated Knowledge Management Collaborative Workgroups Social Networks Evolution

19. Discussion Boards Comments Podcasting Shared Calendars Microblogging Versioning Profiles Document Libraries Team Sites Tags Blogs Task Lists Wikis Surveys Ratings EnterpriseCollaboration Capabilities SocialComputing Technologies DisasterCommunities The Need for Communities

20.

21. Blogs, Wikis, Podcasts

22.

23. Enterprise Wikis

24. Mobile Access

25. Rich Media Support

26. SharePoint Workspace Offline access

27. Team Sites

28. Outlook Synch & Social Connector

29. Ratings

30. External Access

31. Note Board

32.

33. Ask Me About, Colleague & Expertise Suggestions

34. Microblogging Status Updates

35. People & Expertise Search

36.

37. My Network, My Profile

38. Activity Feeds

39. Photos, Contact Card, Presence everywhere

40.

41.

42. Over provisioned capacity is wasted

43. Time to market can be cumbersome

44. Successful services needs to grow/scale

45. Keeping up w/growth is big IT challenge

46.

47. Peaks due to periodic increased demand

48. IT complexity and wasted capacity

49. Unexpected/unplanned peak in demand

50. Sudden spike impacts performance

51. Can’t over provision for extreme cases “Unpredictable Bursting“ “Predictable Bursting“ Optimal Cloud Workload Patterns Compute Compute Average Usage Average Usage Time Time

52. Mechanical Turks

53. Translation Frameworks

54. Swift River

55. The Way Forward

56. The crowd and cloud based crisis informationmanagement has to be a joint effort wherewe combine multiple technologies to solve the issues ahead. A Common Cause

57. Grassroot Effort

58. Private Sector Support

59. International Community

60. Loss of Control

61. Loss of Personal Value

62. Confusion

63. Governance Policies

64. Legal, Compliance & Security

65. Breaking Convention

66. Phased Approach

67.

68. @gislio