Crowds, Clouds & Crisis

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A presentation given to the Association of Digital Culture in Taiwan on how social media can change the way we do information management during disasters. Based on my blog post on the subject at http://blogs.msdn.com/disaster/

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Crowds, Clouds & Crisis

  1. Disaster Social Computing<br />Crowds, Clouds and Crisis<br />Gísli Ólafsson<br />Disaster Management – Technical Advisor<br />Microsoft Corporation<br />Email: gislio@microsoft.com<br />Blog:http://blogs.msdn.com/disaster/<br />Twitter: @gislio<br />
  2. Introduction<br />The Crowds<br />The Clouds<br />Way Forward<br />Agenda<br />
  3. Port-au-Prince<br />Haiti – January 12, 2010<br />
  4. Social Media<br />
  5. Facebook – Hotel Montana<br />
  6. Open Street Maps<br />
  7. Project 4636<br />
  8. CrisisCamp Haiti<br />
  9. CrisisCamp Haiti<br />
  10. Information Management<br />
  11. Coordination on the ground<br />
  12. Information Management – on the ground<br />
  13. Big World – Small World<br />
  14. The Crowds<br />
  15. What are the issues and limitations?<br />Information silos<br />Time zone differences<br />Organizational boundaries<br />Information capture/persistence<br />Lack of efficiency/delays<br />Version control issues<br />Security violations<br />Access issues<br />Etc.<br />Consumersocialnetworks<br />Phone<br />How People Work Together Now<br />E-mail<br />Fax<br />Face-to-face<br />Messaging<br />File shares<br />Paper-based<br />
  16. Organizations 2.0<br />
  17. Mobilizing<br />
  18. Facilitated<br />Knowledge Management<br />Collaborative<br />Workgroups<br />Social<br />Networks<br />Evolution<br />
  19. Discussion Boards<br />Comments<br />Podcasting<br />Shared Calendars<br />Microblogging<br />Versioning<br />Profiles<br />Document Libraries<br />Team Sites<br />Tags<br />Blogs<br />Task Lists<br />Wikis<br />Surveys<br />Ratings<br />EnterpriseCollaboration<br />Capabilities<br />SocialComputing<br />Technologies<br />DisasterCommunities<br />The Need for Communities<br />
  20. <ul><li>Team Sites
  21. Blogs, Wikis, Podcasts
  22. Tag Profile Pages</li></ul>SHARE<br />CREATE<br /><ul><li>Office Client Co-Authoring
  23. Enterprise Wikis
  24. Mobile Access
  25. Rich Media Support
  26. SharePoint Workspace Offline access
  27. Team Sites
  28. Outlook Synch & Social Connector
  29. Ratings
  30. External Access
  31. Note Board
  32. Office Web Apps</li></ul>SharePoint 2010 Communities Platform<br /><ul><li>Social Bookmarks
  33. Ask Me About, Colleague & Expertise Suggestions
  34. Microblogging Status Updates
  35. People & Expertise Search
  36. Organization Browser</li></ul>NETWORK<br />FIND<br /><ul><li>Social & Taxonomy Tags
  37. My Network, My Profile
  38. Activity Feeds
  39. Photos, Contact Card, Presence everywhere
  40. Notifications & Alerts</li></li></ul><li>The Cloud<br />
  41. <ul><li>On and off workloads (e.g. batch job)
  42. Over provisioned capacity is wasted
  43. Time to market can be cumbersome
  44. Successful services needs to grow/scale
  45. Keeping up w/growth is big IT challenge
  46. Complex lead time for deployment</li></ul>“On and Off “<br />“Growing Fast“ <br />Inactivity<br />Period <br />Compute <br />Compute <br />Average Usage<br />Usage<br />Average<br />Time <br />Time <br /><ul><li>Services with micro seasonality trends
  47. Peaks due to periodic increased demand
  48. IT complexity and wasted capacity
  49. Unexpected/unplanned peak in demand
  50. Sudden spike impacts performance
  51. Can’t over provision for extreme cases </li></ul>“Unpredictable Bursting“ <br />“Predictable Bursting“ <br />Optimal Cloud Workload Patterns<br />Compute <br />Compute <br />Average Usage<br />Average Usage<br />Time <br />Time <br />
  52. Mechanical Turks<br />
  53. Translation Frameworks<br />
  54. Swift River<br />
  55. The Way Forward<br />
  56. The crowd and cloud based crisis informationmanagement has to be a joint effort wherewe combine multiple technologies to solve the issues ahead.<br />A Common Cause<br />
  57. Grassroot Effort<br />
  58. Private Sector Support<br />
  59. International Community<br />
  60. Loss of Control<br />
  61. Loss of Personal Value<br />
  62. Confusion<br />
  63. Governance Policies<br />
  64. Legal, Compliance & Security<br />
  65. Breaking Convention<br />
  66. Phased Approach<br />
  67. <ul><li>Twitter:
  68. @gislio
  69. @DavidClinchNews
  70. @poplifegirl
  71. @patrickmeier
  72. @whiteafrican
  73. @edjez
  74. @andrejverity
  75. @crisismappers
  76. @crisiscamp
  77. @ushahidi</li></ul>Websites/Blogs:<br /><ul><li>http://blogs.msdn.com/disaster
  78. http://crisiscamp.org/
  79. http://www.rhok.org/
  80. http://www.crisismappers.net/
  81. http://ushahidi.org</li></ul>Further resources<br />
  82. Source: xkcd, http://xkcd.com/386/<br />And Finally...<br />

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