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AGILE UX DESIGN PROCESS: Web Communication and collaboration
Scenario Focused Engineering 
-What we did ? 
! 
-Why we did ? 
! 
-How we did ? 
( Reach – Current Progress )
Scenario Focused Engineering 
“We must recognize that what a town or building is governed above all , by what is 
happening there[...] 
Those of us who are concerned with buildings tend to forget too easily that all the life 
and soul of place, all of our experiences there, 
Depend not simply on physical environment, but on pattern of events which we 
experience there....” 
Christopher Alexander-­‐, the timeless way of building
What is relationship between Design and Social Software? 
Industrial Design Architecture 
Vs 
Tools “do something 
Buildings are spaces in which “things 
are done” … 
Features for product Versus Designing for Space
Storyboarding: understanding spaces and anticipating interactions 
Storyboarding: understanding spaces and anticipating interactions 
The story board was designed at the end of SFE exercise. 
This is to help understanding scope of project. 
We have derived 22 scenarios through storyboard. 
Gather data ( 3 days) Refine and review content ( 10 days) Present content ( 2 days) 
Cr 
ea 
te 
Re 
fin 
e 
Re 
vi 
e 
w 
pr 
es 
en 
t
The Actors 
Mark John Sarah Jay Kate
Context 
• Contoso is a construction firm based out of Boston. 
• Hirco is an Israel based real estate company. 
• Hirco has approached Contoso to provide the workspace design for 
their Hospital in Dubai.
Sarah 
• Director, Planning, Hirco 
• Based in Spain 
• Peculiar with timelines 
• Always communicating, either 
F2F, phone, email, IM or web-­‐ 
conferencing
Kate 
• A business executive based in Boston 
• A mother of 5 year old daughter, Mary, loves 
to spend time with her 
• A typical day 
– Starts her work at 08:30 AM and leaves 
at 05:30 
– She picks Mary from the play school 
– She spends time with Mary in the 
evening. 
• Typical activity 
– Co-­‐Creates and owns content 
– Gets content reviewed 
– Organized
Jay 
• Accounts Manager, EMEA in Contoso 
• Socially active and plays golf 
• Focuses on partner relationship 
• Travels heavily across the region 
• Content is king for him, 
• prefers viewing them in Hi-­‐Fidelity 
• Seeks captivating experience 
• Always Multi tasking 
• Seeks and consumes lot of info
John 
• An architect with Contoso 
• Quality Conscious 
• Attention to details 
• Adaptive to new technologies 
Mark 
• Designer with Contoso 
• A gizmo freak and loves his MacBook 
• Big fan of Pink Floyd 
• Works till late night 
!!! 
!
Jay 
Kate 
Sarah 
Mark John 
Pete 
- High pace , high impact 
- Wide distribution of connections 
- Prefer Face to face 
- Mobile 
- Individual + managerial duties 
- Communication up down 
- and across organization 
- Non mobile 
- React to requirements 
- Mostly away from desk 
- mobile 
at 
eg 
ic 
Le 
ad 
ers 
hi 
p 
Mi 
dd 
le 
Lin 
e 
Su 
pp 
ort 
Persona
New Assignment for Kate 
Hirco has approached Contoso to provide 
the floor plan and design for their Hospital 
in Dubai. 
! 
Kate is a Business Executive with Contoso 
and has been tasked with creating a 
proposal for Hirco. 
! 
She has 15 days to complete this proposal. 
floor plan and design 
Contoso Hirco
Kate’s Dilemma 
Kate is puzzled with this new assignment. 
! 
She has never worked with Hirco before. 
She has never worked on Hospital design 
product either. 
! 
She is anxious and looking every where to 
get more information about Hirco and 
folks who have worked with them in past. 
Contoso Hirco
Kate Starts 
Desperate Kate looks for possible help 
from the folks who have worked before 
with Hirco. 
! 
Kate is thinking if she can get hold of some 
subject matter experts on Hospital 
architecture. 
! 
She ponders if some artifacts exist from 
any earlier relationship with Hirco.
Kate’s Pre Meeting Actions 
A tired looking Kate opens the email. She 
looks for the resource suggestions based 
on keywords. 
! 
A ray of hope gleans into Kate’s eyes when 
she finds the list of suggestions for people 
and earlier resources/ documentation. 
! 
She creates a draft presentation of 
objectives and process that Contoso 
needs to follow. 
! 
She is little relaxed now that she has 
created something to talk about
Kate Schedules a meeting 
She decides to organize a meeting with folks 
to discuss the 1st draft about objectives and 
processes. 
! 
She picks up few folks from the suggestion 
list, which included people who worked with 
Hirco earlier or were involved in earlier 
hospital projects. 
! 
She also picks up the relevant suggested 
document links. Some of these links are 
related to the standards of designing hospitals 
and previous contract agreement with Hirco. 
! 
She sends the invite with lot of optimism 
about the meeting.
Participants Accept Meeting Requests 
Meeting request appears in the inbox of Jay, 
Mark, John, Emmy and other SMEs. 
! 
Jay looks at his calendar and finds that he would 
at the airport at that time. He opts for the 
meeting to call him back on his mobile phone. 
! 
John gets the invite on his phone, he is able to 
preview documents which were sent as links 
within the meeting request. 
! 
Mark can see a note on the draft presentation 
from Kate “I am still working on the document 
and please wait for updates”. He decides to go 
through the document
# " ! 
⌃ ! 
Hirco Proposal Review Meeting 
✂ 
" ! 
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2:30 – 3:30, Monday,5th July 
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● ● ● 
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Hirco Proposal kickoff Meet 
! ● ● ● ● ● ● ● ● ● Some Text 
Font 
Title 
Calibri $ 11 $ ● ● | ● 
Required: Optional 
Upcoming meetings ✓ 
✗ ✓ ✗ ✓ 
UX proposal for BizTalk 
Deepak: Nice Work Dhana… 
2:24pm , Friday 
Vivek: How did this perform in our usability test ? 
2:44pm , Friday | Reply | Like 
Task assigned : Kundan Bharti ! 
☑ @Kundan: Please set up time for next review 
Client proposal.ppt uploaded 
Dubai .pptx uploaded 
Accept | Decline | Tentative | Delegate 
Hirco Design Review I 2nd August 
Hirco Draft BuildI 15st July 
Hirco Client Meet | 18th July 
Documents : 
☑ 
Task1 
Agenda 
! 
Comments ? Questions 
Will be 30 min late 
Hirco Proposal Kick of Meet 
This is a weekly Productivity Design Team UX review meeting created for 
the benefit of various teams present in MBD org.
# " ! 
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Attended Missed 
☑ 
Task1 
Comments ? Questions 
post 
Proposal for Hirco 
Jay: Good Work Kate… 
2:24pm , Friday 
John: Is there any information about previous project Jay? 
2:44pm , Friday | Reply | Like 
Task assigned : Mark James ! 
☑ @Mark: Please set up time for next design review 
UX proposal.ppt uploaded 
UX Review.pptx uploaded 
3:24pm , Monday | Reply | Like 
Monday ,3rd June 
Previous meetings 
Hirco Proposal Kick of Meet 
Hirco Proposal kickoff Meeting 
Hirco Design Review I 2nd August 
Hirco Draft BuildI 15st July 
Hirco Client Meet | 18th July 
Documents :
Kate is working on the document for the 
meeting 
Kate compiled information from various 
resources and she puts next steps in the 
agenda slide. 
! 
She appears happy after completing the 
presentation and updates it in the 
enterprise repository. 
! 
She chooses to noti fy meet i n g 
participants that the presentation is now 
available for review. 
! 
Relaxed Kate walks to the parking area, 
she has to pick her daughter from the 
school.
" " # # " ! 
File Tab 1 Tab 2 Tab 3 Tab 4 ⌃ ! 
3:18PM 
6/3/2010 
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On the Insert tab, the galleries include items that are designed to coordinate with the overall look of your document. 
You can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building blocks. 
When you create pictures, charts, or diagrams, they also coordinate with your current document look. You can easily 
change the formatting of selected text in the document text by choosing a look for the selected text from the Quick 
Styles gallery on the Home tab. ! You can also format text directly by using the other controls on the Home tab. Most controls offer a choice of using 
the look from the current theme or using a format that you specify directly. To change the overall look of your 
document, choose new Theme elements on the Page Layout tab. To change the looks available in the Quick Style 
gallery, use the Change Current Quick Style Set command. ! Both the Themes gallery and the Quick Styles gallery provide reset commands so that you can always restore the 
look of your document to the original contained in your current template. On the Insert tab, the galleries include 
items that are designed to coordinate with the overall look of your document. You can use these galleries to insert 
tables, headers, footers, lists, cover pages, and other document building blocks. When you create pictures, charts, or 
diagrams, they also coordinate with your current document look. ! You can easily change the formatting of selected text in the document text by choosing a look for the selected text 
from the Quick Styles gallery on the Home tab. You can also format text directly by using the other controls on the 
Home tab. Most controls offer a choice of using the look from the current theme or using a format that you specify 
directly. To change the overall look of your document, choose new Theme elements on the Page Layout tab. ! To change the looks available in the Quick Style gallery, use the Change Current Quick Style Set command. Both the 
Themes gallery and the Quick Styles gallery provide reset commands so that you can always restore the look of your 
document to the original contained in your current template. On 
✉
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! ! On the Insert tab, the galleries include items that are designed to coordinate with the overall look of your document. 
You can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building blocks. 
When you create pictures, charts, or diagrams, they also coordinate with your current document look. You can easily 
change the formatting of selected text in the document text by choosing a look for the selected text from the Quick 
Styles gallery on the Home To: MarkJames@tab. contoso 
You can also format text directly by using the other controls on the Home tab. Most controls offer a choice of using 
the look from the current theme or using a format that you specify directly. To change the overall look of your 
document, choose new Theme elements on the Page Layout tab. To change the looks available in the Quick Style 
gallery, use the Change Current Quick Style Set command. Both the Themes gallery and the Quick Styles gallery provide reset commands so that you can always restore the 
look of your document to the original contained in your current template. On the Insert tab, the galleries include 
items that are designed to coordinate with the overall look of your document. You can use these galleries to insert 
tables, headers, footers, Hi lists, Mark, 
cover pages, and other document building blocks. When you create pictures, charts, or 
diagrams, they also coordinate ! 
with your current document look. You can easily change What the formatting do you of selected think text in of the this document paragraph? 
text by choosing a look for the selected text 
from the Quick Styles gallery on the Home tab. You can also format text directly by using the other controls on the 
Home tab. Most controls ! 
offer a choice of using the look from the current theme or using a format that you specify 
directly. To change the overall look of your document, choose new Theme elements on the Page Layout tab. Thanks, 
To change the looks available Themes gallery and the -­‐Kate 
in the Quick Style gallery, use the Change Current Quick Style Set command. Both the 
Quick Styles gallery provide reset commands so that you can always restore the look of your 
document to ! the original contained in your current template. ! On 
✉ 
Escalate to 
online 
meeting
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Online Meeting 
Kate Smith 
Business executive 
!Kate :Are these this final 
draft you are proposing ! 
Mark :Let me check with 
John. 1:27 ! 
John : I think I can add 
screenshot here ! 
Mark : Put it in drop box !!!! 
$ $ % % Sheet 1 Sheet 2 Sheet 3
Participants Review the document 
John will be on construction site and he 
reviews the document from home PC before 
going to bed. He inserts few images for better 
illustration. He saves the document back to 
the repository. 
! 
Jay is in a train travelling back to DC. He uses 
this time to see what Kate has updated. He 
opens the document on his mobile. 
! 
He notices that Hirco may not be receptive to 
one of clauses in the proposal and makes a 
comment that he want to discuss it further in 
the meeting. 
! 
Kate is notified that she has received review 
comments on the document.
" " # # " ! 
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3:18PM 
6/3/2010 
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! ● ● ● ● ● ● ● ● ● Some Text 
Font 
Title 
Calibri $ 11 $ ● ● | ● 
Document Name – Application Name 
On the Insert tab, the galleries include items that are designed to coordinate with the overall look of 
your document. You can use these galleries to insert tables, headers, footers, lists, cover pages, and 
other document building blocks. When you create pictures, charts, or diagrams, they also coordinate 
with your current document look. You can easily change the formatting of selected text in the document 
text by choosing a look for the selected text from the Quick Styles gallery on the Home tab. ! You can also format text directly by using the other controls on the Home tab. Most controls offer a 
choice of using the look from the current theme or using a format that you specify directly. To change 
the overall look of your document, choose new Theme elements on the Page Layout tab. To change the 
looks available in the Quick Style gallery, use the Change Current Quick Style Set command. ! Both the Themes gallery and the Quick Styles gallery provide reset commands so that you can always 
restore the look of your document to the original contained in your current template. On the Insert tab, 
the galleries include items that are designed to coordinate with the overall look of your document. You 
can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building 
blocks. When you create pictures, charts, or diagrams, they also coordinate with your current document 
look. ! You can easily change the formatting of selected text in the document text by choosing a look for the 
selected text from the Quick Styles gallery on the Home tab. You can also format text directly by using 
the other controls on the Home tab. Most controls offer a choice of using the look from the current 
theme or using a format that you specify directly. To change the overall look of your document, choose 
new Theme elements on the Page Layout tab. 
Kate . 
Smith 
Mark 
Jones
" " # # " ! 
File Tab 1 Tab 2 Tab 3 Tab 4 ⌃ ! 
3:18PM 
6/3/2010 
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! ● ● ● ● ● ● ● ● ● Some Text 
Font 
Title 
Calibri $ 11 $ ● ● | ● 
Document Name – Application Name 
On the Insert tab, the galleries include items that are designed to coordinate with the overall look of 
your document. You can use these galleries to insert tables, headers, footers, lists, cover pages, and 
other document building blocks. When you create pictures, charts, or diagrams, they also coordinate 
with your current document look. You can easily change the formatting of selected text in the document 
text by choosing a look for the selected text from the Quick Styles gallery on the Home tab. ! You can also format text directly by using the other controls on the Home tab. Most controls offer a 
choice of using the look from the current theme or using a format that you specify directly. To change 
the overall look of your document, choose new Theme elements on the Page Layout tab. To change the 
looks available in the Quick Style gallery, use the Change Current Quick Style Set command. ! Both the Themes gallery and the Quick Styles gallery provide reset commands so that you can always 
restore the look of your document to the original contained in your current template. On the Insert tab, 
the galleries include items that are designed to coordinate with the overall look of your document. You 
can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building 
blocks. When you create pictures, charts, or diagrams, they also coordinate with your current document 
look. ! You can easily change the formatting of selected text in the document text by choosing a look for the 
selected text from the Quick Styles gallery on the Home tab. You can also format text directly by using 
the other controls on the Home tab. Most controls offer a choice of using the look from the current 
theme or using a format that you specify directly. To change the overall look of your document, choose 
new Theme elements on the Page Layout tab. 
Kate . 
Smith 
Mark 
Jones 
1 3 4
Kate is notified of OOF message from one 
of the participants 
Mark had originally accepted the meeting 
request but due to a family emergency, he 
will not be in the office tomorrow. He sets 
up an OOF message. Due to urgency, he 
could not decline or delegate his 
meetings. 
! 
Kate is notified about mark being OOF. 
She looks at his OOF message to find that 
Charles will be the point of contact in his 
absence. 
! 
She invites Charles to the meeting.
Meeting Starts 
The presentation is already put on 
meeting stage and the meeting is all set to 
start at 10:00. 
! 
As Jay has opted to get a call back from 
the meeting, he receives a call on his 
mobile when he is waiting for the flight on 
airport. He accepts the call and joins the 
meeting immediately. 
He is able to see the presentation on his 
mobile screen. Thanks to auto adjustment 
to best view. He swaps to video view to 
see all participant.
Charles joins late 
Charles was stuck in traffic jam and is little 
embarrassed that he is late for the 
meeting by 10 minutes. He is curious to 
know what all got discussed in those 10 
minutes. 
! 
He is able to quickly slide through the 
discussion captured in the transcripts. He 
understands that Jay had just shared his 
experience in working with Hirco. 
! 
Charles is up to speed in almost no-­‐time.
Fred decided to change his profile photo on his Win 
8 machine. He goes to the user page and starts the 
process .He finds that he can record a video of a few 
seconds from the webcam. He prefers this rather 
than a static image. 
His small video shows up on instead of his static 
profile image. !S 
agar : 
Fred decides to change his profile photo on his Win 
8 machine. He goes to the user page and starts the 
process 
He finds that he can record a video of a few seconds 
from the webcam. He prefers this rather than a static 
image. His small video shows up on instead of his 
static profile image. !G 
irish; Fred decides to change his profile photo on 
his Win 8 machine. He goes to the user page and 
starts the process 
He finds that he can record a video of a few seconds 
from the webcam. He prefers this rather than a static 
image. 
His small video shows up on instead of his static 
profile image. 
Fred decided to change his profile photo on his Win 
8 machine. He goes to the user page and starts the 
process 
He finds that he can record a video of a few seconds 
from the webcam. He prefers this rather than a static 
image. 
His small video shows up on instead of his static 
profile image. 
10:45 
10:30 11:30
Kate starts recording the meeting 
Kate chooses to record the meeting so 
that she can refer to the content even 
later. 
! 
When she finds a key discussion 
happening in the meeting, she places a 
bookmark in the recording. These 
bookmarks provide an easy way to 
navigate in the recording.
10:30 11:30
Assigning action items 
In the discussion, it came up that there 
was some recent changes in the process 
of getting the license. Emmy tells the 
team that she will find more about the 
details and get back by next Monday. 
! 
Participants see an action item assigned to 
Emmy on the meeting screen.
Time Tracking 
The screen tracks the progress of agenda 
items. 
! 
Kate had set last 15 minutes to discuss the 
cost estimates. 
! 
At 10:50, participants are intimated that that 
they are overshooting the time. The cost 
discussion is yet to happen. 
! 
Kate quickly wraps the current discussion 
and moves on to the next agenda item. 
! 
Kate feels equipped at the end of the 
meeting as she has captured lot of useful 
inputs.
# 
10:45 
Closer on 
budget 
10:30 11:30
Task Tracking 
At the end of the meeting, all participants 
receive a summary of meeting with action 
items clearly assigned. 
! 
The action item gets added to Emmy’s 
calendar with Monday as the deadline. 
! 
Emmy sees a reminder on Friday for the action 
item. As she had already finished investigating 
about change in licensing process. She just 
marks the action item as complete and 
updates the meeting workspace with her 
findings. 
! 
Participants are notified about the task 
completion.
Kate seeks input from a 
mobile co-­‐worker 
Kate needs John’s input on the floor plan. She 
starts a sharing session with John from the 
document itself. 
! 
John is at the construction site and Kate’s 
invitation lands on his mobile phone. 
! 
John accepts the request. In a single action he 
is connected to video and data as well, which 
adjusts to best viewing experience on mobile. 
! 
During the discussion, John switches the 
display from content to participant video as 
needed. 
! 
Kate gets all the necessary information and 
starts refining the customer presentation.
Scheduling meeting with Client 
Kate knows importance of conducting 
effective and timely meetings to build 
professional impression and personal 
relationships 
! 
Kate checks out Sarah’s calendar, her 
preferred time and schedules meeting with 
her who is in Spain. 
! 
Kate chooses an equipped room in Sarah’s 
office so that they can have lifelike face to 
face interaction with Sarah. 
! 
Before sending the invite, Kate confirms with 
Sarah if the time and location works for her
Auto generation of MoM 
Kate wants to focus on the presentation 
and wants to avoids note taking during 
the presentation. 
! 
She switches on the automatic MoM 
generation. 
! 
She is confident that she will not miss on 
any information as it captures the 
transcription along with time, speaker and 
photograph.
Fred decided to change his profile photo on his Win 
8 machine. He goes to the user page and starts the 
process .He finds that he can record a video of a few 
seconds from the webcam. He prefers this rather 
than a static image. 
His small video shows up on instead of his static 
profile image. 10:38 ! 
Kate : 
Fred decides to change his profile photo on his Win 
8 machine. He goes to the user page and starts the 
process 
He finds that he can record a video of a few seconds 
from the webcam. He prefers this rather than a static 
image. His small video shows up on instead of his 
static profile image. 10:41 ! 
John; Fred decides to change his profile photo on 
his Win 8 machine. He goes to the user page and 
starts the process 
He finds that he can record a video of a few seconds 
from the webcam. He prefers this rather than a static 
image. 
His small video shows up on instead of his static 
profile image. 
Fred decided to change his profile photo on his Win 
8 machine. He goes to the user page and starts the 
process 
He finds that he can record a video of a few seconds 
from the webcam. He prefers this rather than a static 
image. 
His small video shows up on instead of his static 
profile image. 
10:45 
10:30 11:30
Video walkthrough of design 
Kate has prepared a 10 minutes video to 
walkthrough the proposed floor plan. She 
starts playing the video. 
! 
Sarah sees the video playing on the meeting 
screen. Sarah is impressed as the video had 
covered smaller details of the floor plan. 
! 
Sarah has few doubts about interior design 
in middle of the video. 
! 
Kate pauses the video and clarifies her 
doubts. She again resumes the play of 
video. Video on Sarah’s side also gets 
resumed.
Meeting as an object 
Pete has joined California office of Contoso 
as a new architect. 
! 
He has been assigned the new project for 
a shopping mall in Dubai . 
! 
He looks for prior information on projects 
Contoso has done Dubai. 
! 
He finds the link to the Hirco Hospital 
project. He finds all documents and 
archive of all meetings along with their 
part i cipant s , summary, content , 
recordings, video and transcripts.
• New Assignment for Kate 
• Kate’s Dilemma 
• Kate Starts 
• Kate’s Pre Meeting Actions 
• Kate Schedules a meeting 
• Participants Review the document 
• Kate is working on the document for the 
meeting 
• Participants Accept Meeting 
Requests 
• Kate is notified of OOF message from 
one of the participants 
• Meeting Starts 
• Kate starts recording 
the meeting 
• Charles joins late 
• Assigning action items 
• Task Tracking 
• Time Tracking 
• Kate seeks input from a 
mobile co-­‐worker 
• Scheduling meeting 
• with Client 
• Customer meeting – 
• Lets get started 
• Video walkthrough 
• of design 
• Meeting as an object
Meeting Experience Pillars 
Natural and Intuitive 
• Entry Points to meetings : Easier than picking up phone, as effective as face to face 
meeting , better scheduling experience. 
• Integrated to the existing MBD products for content, tracking and communication 
Empower the Mobile info workers 
• Any time Any where Great Attendee Experience 
• Leverage mobile -­‐ Integrate with SMS, Voice and Camera from mobile 
Comments are 
synchronized with 
Word 
Rich Meetings 
• Multi Media support , Life like experience , Specialized Conference room 
• Auto Agenda Track Co Edit, Smart Whiteboard 
• Transcription, personal book mark the recordings 
• Automatic Mom 
Meetings are first class enterprise assets 
• Archiving, Sharing and searching 
• Meeting as object “.mtg”
3:18PM 
6/3/2010 
Other Explorations
3:18PM 
6/3/2010 
" # " ! 
Online Meeting 
File Tab 1 Tab 2 Tab 3 Tab 4 
✂ 
" ! 
Paste 
$ 
Clipboard 
⬤●●● 
Text 
$ 
Title 
● Some Text 
● Some Text 
● Some Text 
⬤ 
Text 
$ 
Title 
⬤ 
Text 
$ 
⬤ 
Text 
$ 
Title 
● ● ● 
● ● ● 
● Some Text 
● Some Text 
! ● ● ● ● ● ● ● ● ● Some Text 
Font 
Title 
Calibri $ 11 $ ● ● | ● 
Girish Chatting With Justin 
Girish: Hi Justin, 
You should check out this link on YouTube – 
Russell Peters is hilarious! 
Justine: Yeah ..? 
Girish: Do you want to go to his show? 
Let me know, 
Justine: Sure man… 
Russell Peters Tickets 
Palace Grounds , Bangalore 
500-­‐ 2000 Rs 
Choose a date: 
June 8 9 12 14 15 20
3:18PM 
6/3/2010 
" Online Meetings 
# " ! 
File Tab 1 Tab 2 Tab 3 Tab 4 
Links Preview 
Group Related content Title Title 
Title 
Girish Chatting with Justin 
Girish: Hi Justin, 
You should check out this link on YouTube – 
Russell Peters is hilarious! 
Justine: Yeah ..? 
Girish: Do you want to go to his show? 
Let me know, 
Justine: Sure man… 
Related content 
Russell Peters on YouTube My calendar 
Sat., July 3, 2010 
6pm 
7pm 
8pm 
9pm 
10pm Prachis b-day party

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Microsoft internship work_01

  • 1. AGILE UX DESIGN PROCESS: Web Communication and collaboration
  • 2. Scenario Focused Engineering -What we did ? ! -Why we did ? ! -How we did ? ( Reach – Current Progress )
  • 3. Scenario Focused Engineering “We must recognize that what a town or building is governed above all , by what is happening there[...] Those of us who are concerned with buildings tend to forget too easily that all the life and soul of place, all of our experiences there, Depend not simply on physical environment, but on pattern of events which we experience there....” Christopher Alexander-­‐, the timeless way of building
  • 4. What is relationship between Design and Social Software? Industrial Design Architecture Vs Tools “do something Buildings are spaces in which “things are done” … Features for product Versus Designing for Space
  • 5. Storyboarding: understanding spaces and anticipating interactions Storyboarding: understanding spaces and anticipating interactions The story board was designed at the end of SFE exercise. This is to help understanding scope of project. We have derived 22 scenarios through storyboard. Gather data ( 3 days) Refine and review content ( 10 days) Present content ( 2 days) Cr ea te Re fin e Re vi e w pr es en t
  • 6. The Actors Mark John Sarah Jay Kate
  • 7. Context • Contoso is a construction firm based out of Boston. • Hirco is an Israel based real estate company. • Hirco has approached Contoso to provide the workspace design for their Hospital in Dubai.
  • 8. Sarah • Director, Planning, Hirco • Based in Spain • Peculiar with timelines • Always communicating, either F2F, phone, email, IM or web-­‐ conferencing
  • 9. Kate • A business executive based in Boston • A mother of 5 year old daughter, Mary, loves to spend time with her • A typical day – Starts her work at 08:30 AM and leaves at 05:30 – She picks Mary from the play school – She spends time with Mary in the evening. • Typical activity – Co-­‐Creates and owns content – Gets content reviewed – Organized
  • 10. Jay • Accounts Manager, EMEA in Contoso • Socially active and plays golf • Focuses on partner relationship • Travels heavily across the region • Content is king for him, • prefers viewing them in Hi-­‐Fidelity • Seeks captivating experience • Always Multi tasking • Seeks and consumes lot of info
  • 11. John • An architect with Contoso • Quality Conscious • Attention to details • Adaptive to new technologies Mark • Designer with Contoso • A gizmo freak and loves his MacBook • Big fan of Pink Floyd • Works till late night !!! !
  • 12. Jay Kate Sarah Mark John Pete - High pace , high impact - Wide distribution of connections - Prefer Face to face - Mobile - Individual + managerial duties - Communication up down - and across organization - Non mobile - React to requirements - Mostly away from desk - mobile at eg ic Le ad ers hi p Mi dd le Lin e Su pp ort Persona
  • 13. New Assignment for Kate Hirco has approached Contoso to provide the floor plan and design for their Hospital in Dubai. ! Kate is a Business Executive with Contoso and has been tasked with creating a proposal for Hirco. ! She has 15 days to complete this proposal. floor plan and design Contoso Hirco
  • 14. Kate’s Dilemma Kate is puzzled with this new assignment. ! She has never worked with Hirco before. She has never worked on Hospital design product either. ! She is anxious and looking every where to get more information about Hirco and folks who have worked with them in past. Contoso Hirco
  • 15. Kate Starts Desperate Kate looks for possible help from the folks who have worked before with Hirco. ! Kate is thinking if she can get hold of some subject matter experts on Hospital architecture. ! She ponders if some artifacts exist from any earlier relationship with Hirco.
  • 16.
  • 17.
  • 18.
  • 19. Kate’s Pre Meeting Actions A tired looking Kate opens the email. She looks for the resource suggestions based on keywords. ! A ray of hope gleans into Kate’s eyes when she finds the list of suggestions for people and earlier resources/ documentation. ! She creates a draft presentation of objectives and process that Contoso needs to follow. ! She is little relaxed now that she has created something to talk about
  • 20. Kate Schedules a meeting She decides to organize a meeting with folks to discuss the 1st draft about objectives and processes. ! She picks up few folks from the suggestion list, which included people who worked with Hirco earlier or were involved in earlier hospital projects. ! She also picks up the relevant suggested document links. Some of these links are related to the standards of designing hospitals and previous contract agreement with Hirco. ! She sends the invite with lot of optimism about the meeting.
  • 21.
  • 22. Participants Accept Meeting Requests Meeting request appears in the inbox of Jay, Mark, John, Emmy and other SMEs. ! Jay looks at his calendar and finds that he would at the airport at that time. He opts for the meeting to call him back on his mobile phone. ! John gets the invite on his phone, he is able to preview documents which were sent as links within the meeting request. ! Mark can see a note on the draft presentation from Kate “I am still working on the document and please wait for updates”. He decides to go through the document
  • 23. # " ! ⌃ ! Hirco Proposal Review Meeting ✂ " ! Paste $ Clipboard ⬤●●● Text $ Title ● Some Text ● Some Text ● Some Text ⬤ Text 2:30 – 3:30, Monday,5th July $ Title ⬤ Text $ ⬤ Text $ Title ⬤ Text $ ● ● ● ● ● ● ● Some Text ● Some Text Hirco Proposal kickoff Meet ! ● ● ● ● ● ● ● ● ● Some Text Font Title Calibri $ 11 $ ● ● | ● Required: Optional Upcoming meetings ✓ ✗ ✓ ✗ ✓ UX proposal for BizTalk Deepak: Nice Work Dhana… 2:24pm , Friday Vivek: How did this perform in our usability test ? 2:44pm , Friday | Reply | Like Task assigned : Kundan Bharti ! ☑ @Kundan: Please set up time for next review Client proposal.ppt uploaded Dubai .pptx uploaded Accept | Decline | Tentative | Delegate Hirco Design Review I 2nd August Hirco Draft BuildI 15st July Hirco Client Meet | 18th July Documents : ☑ Task1 Agenda ! Comments ? Questions Will be 30 min late Hirco Proposal Kick of Meet This is a weekly Productivity Design Team UX review meeting created for the benefit of various teams present in MBD org.
  • 24. # " ! ⌃ ! ✂ " ! Paste $ Clipboard ⬤●●● Text $ Title ● Some Text ● Some Text ● Some Text ⬤ Text $ Title ⬤ Text $ ⬤ Text $ Title ⬤ Text $ ● ● ● ● ● ● ● Some Text ● Some Text ! ● ● ● ● ● ● ● ● ● Some Text Font Title Calibri $ 11 $ ● ● | ● Attended Missed ☑ Task1 Comments ? Questions post Proposal for Hirco Jay: Good Work Kate… 2:24pm , Friday John: Is there any information about previous project Jay? 2:44pm , Friday | Reply | Like Task assigned : Mark James ! ☑ @Mark: Please set up time for next design review UX proposal.ppt uploaded UX Review.pptx uploaded 3:24pm , Monday | Reply | Like Monday ,3rd June Previous meetings Hirco Proposal Kick of Meet Hirco Proposal kickoff Meeting Hirco Design Review I 2nd August Hirco Draft BuildI 15st July Hirco Client Meet | 18th July Documents :
  • 25. Kate is working on the document for the meeting Kate compiled information from various resources and she puts next steps in the agenda slide. ! She appears happy after completing the presentation and updates it in the enterprise repository. ! She chooses to noti fy meet i n g participants that the presentation is now available for review. ! Relaxed Kate walks to the parking area, she has to pick her daughter from the school.
  • 26. " " # # " ! File Tab 1 Tab 2 Tab 3 Tab 4 ⌃ ! 3:18PM 6/3/2010 ✂ " ! Paste $ Clipboard ⬤●●● Text $ Title ● Some Text ● Some Text ● Some Text ⬤ Text $ Title ⬤ Text $ ⬤ Text $ Title ⬤ Text $ ● ● ● ● ● ● ● Some Text ● Some Text ! ● ● ● ● ● ● ● ● ● Some Text Font Title Calibri $ 11 $ ● ● | ● Document Name – Application Name On the Insert tab, the galleries include items that are designed to coordinate with the overall look of your document. You can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building blocks. When you create pictures, charts, or diagrams, they also coordinate with your current document look. You can easily change the formatting of selected text in the document text by choosing a look for the selected text from the Quick Styles gallery on the Home tab. ! You can also format text directly by using the other controls on the Home tab. Most controls offer a choice of using the look from the current theme or using a format that you specify directly. To change the overall look of your document, choose new Theme elements on the Page Layout tab. To change the looks available in the Quick Style gallery, use the Change Current Quick Style Set command. ! Both the Themes gallery and the Quick Styles gallery provide reset commands so that you can always restore the look of your document to the original contained in your current template. On the Insert tab, the galleries include items that are designed to coordinate with the overall look of your document. You can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building blocks. When you create pictures, charts, or diagrams, they also coordinate with your current document look. ! You can easily change the formatting of selected text in the document text by choosing a look for the selected text from the Quick Styles gallery on the Home tab. You can also format text directly by using the other controls on the Home tab. Most controls offer a choice of using the look from the current theme or using a format that you specify directly. To change the overall look of your document, choose new Theme elements on the Page Layout tab. ! To change the looks available in the Quick Style gallery, use the Change Current Quick Style Set command. Both the Themes gallery and the Quick Styles gallery provide reset commands so that you can always restore the look of your document to the original contained in your current template. On ✉
  • 27. " " # # " ! File Tab 1 Tab 2 Tab 3 Tab 4 ⌃ ! 3:18PM 6/3/2010 ✂ " ! Paste $ Clipboard ⬤●●● Text $ Title ● Some Text ● Some Text ● Some Text ⬤ Text $ Title ⬤ Text $ ⬤ Text $ Title ⬤ Text $ ● ● ● ● ● ● ● Some Text ● Some Text ! ● ● ● ● ● ● ● ● ● Some Text Font Title Calibri $ 11 $ ● ● | ● Document Name – Application Name ! ! On the Insert tab, the galleries include items that are designed to coordinate with the overall look of your document. You can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building blocks. When you create pictures, charts, or diagrams, they also coordinate with your current document look. You can easily change the formatting of selected text in the document text by choosing a look for the selected text from the Quick Styles gallery on the Home To: MarkJames@tab. contoso You can also format text directly by using the other controls on the Home tab. Most controls offer a choice of using the look from the current theme or using a format that you specify directly. To change the overall look of your document, choose new Theme elements on the Page Layout tab. To change the looks available in the Quick Style gallery, use the Change Current Quick Style Set command. Both the Themes gallery and the Quick Styles gallery provide reset commands so that you can always restore the look of your document to the original contained in your current template. On the Insert tab, the galleries include items that are designed to coordinate with the overall look of your document. You can use these galleries to insert tables, headers, footers, Hi lists, Mark, cover pages, and other document building blocks. When you create pictures, charts, or diagrams, they also coordinate ! with your current document look. You can easily change What the formatting do you of selected think text in of the this document paragraph? text by choosing a look for the selected text from the Quick Styles gallery on the Home tab. You can also format text directly by using the other controls on the Home tab. Most controls ! offer a choice of using the look from the current theme or using a format that you specify directly. To change the overall look of your document, choose new Theme elements on the Page Layout tab. Thanks, To change the looks available Themes gallery and the -­‐Kate in the Quick Style gallery, use the Change Current Quick Style Set command. Both the Quick Styles gallery provide reset commands so that you can always restore the look of your document to ! the original contained in your current template. ! On ✉ Escalate to online meeting
  • 28. " " # # " ! File Tab 1 Tab 2 Tab 3 Tab 4 ⌃ ! 3:18PM 6/3/2010 ✂ " ! Paste $ Clipboard ⬤●●● Text $ Title ● Some Text ● Some Text ● Some Text ⬤ Text $ Title ⬤ Text $ ⬤ Text $ Title ⬤ Text $ ● ● ● ● ● ● ● Some Text ● Some Text ! ● ● ● ● ● ● ● ● ● Some Text Font Title Calibri $ 11 $ ● ● | ● Document Name – Application Name Escalate to online meeting
  • 29. # " ! Tab 1 Tab 2 Tab 3 Tab 4 ⌃ ! 3:18PM 6/3/2010 " # ✂ "! Paste $ Clipboard ●●● ⬤Text $ Title ● Some Text ● Some Text ● Some Text ⬤Text $ Title ⬤Text $ ⬤Text $ Title ⬤Text $ ● ● ● ● ● ● ● Some Text ● Some Text ! ● ● ● ● ● ● ● ●● Some Text Font Title Calibri $ 11 $ ● ● | ● Online Meeting Kate Smith Business executive !Kate :Are these this final draft you are proposing ! Mark :Let me check with John. 1:27 ! John : I think I can add screenshot here ! Mark : Put it in drop box !!!! $ $ % % Sheet 1 Sheet 2 Sheet 3
  • 30. Participants Review the document John will be on construction site and he reviews the document from home PC before going to bed. He inserts few images for better illustration. He saves the document back to the repository. ! Jay is in a train travelling back to DC. He uses this time to see what Kate has updated. He opens the document on his mobile. ! He notices that Hirco may not be receptive to one of clauses in the proposal and makes a comment that he want to discuss it further in the meeting. ! Kate is notified that she has received review comments on the document.
  • 31. " " # # " ! File Tab 1 Tab 2 Tab 3 Tab 4 ⌃ ! 3:18PM 6/3/2010 ✂ " ! Paste $ Clipboard ⬤●●● Text $ Title ● Some Text ● Some Text ● Some Text ⬤ Text $ Title ⬤ Text $ ⬤ Text $ Title ⬤ Text $ ● ● ● ● ● ● ● Some Text ● Some Text ! ● ● ● ● ● ● ● ● ● Some Text Font Title Calibri $ 11 $ ● ● | ● Document Name – Application Name On the Insert tab, the galleries include items that are designed to coordinate with the overall look of your document. You can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building blocks. When you create pictures, charts, or diagrams, they also coordinate with your current document look. You can easily change the formatting of selected text in the document text by choosing a look for the selected text from the Quick Styles gallery on the Home tab. ! You can also format text directly by using the other controls on the Home tab. Most controls offer a choice of using the look from the current theme or using a format that you specify directly. To change the overall look of your document, choose new Theme elements on the Page Layout tab. To change the looks available in the Quick Style gallery, use the Change Current Quick Style Set command. ! Both the Themes gallery and the Quick Styles gallery provide reset commands so that you can always restore the look of your document to the original contained in your current template. On the Insert tab, the galleries include items that are designed to coordinate with the overall look of your document. You can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building blocks. When you create pictures, charts, or diagrams, they also coordinate with your current document look. ! You can easily change the formatting of selected text in the document text by choosing a look for the selected text from the Quick Styles gallery on the Home tab. You can also format text directly by using the other controls on the Home tab. Most controls offer a choice of using the look from the current theme or using a format that you specify directly. To change the overall look of your document, choose new Theme elements on the Page Layout tab. Kate . Smith Mark Jones
  • 32. " " # # " ! File Tab 1 Tab 2 Tab 3 Tab 4 ⌃ ! 3:18PM 6/3/2010 ✂ " ! Paste $ Clipboard ⬤●●● Text $ Title ● Some Text ● Some Text ● Some Text ⬤ Text $ Title ⬤ Text $ ⬤ Text $ Title ⬤ Text $ ● ● ● ● ● ● ● Some Text ● Some Text ! ● ● ● ● ● ● ● ● ● Some Text Font Title Calibri $ 11 $ ● ● | ● Document Name – Application Name On the Insert tab, the galleries include items that are designed to coordinate with the overall look of your document. You can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building blocks. When you create pictures, charts, or diagrams, they also coordinate with your current document look. You can easily change the formatting of selected text in the document text by choosing a look for the selected text from the Quick Styles gallery on the Home tab. ! You can also format text directly by using the other controls on the Home tab. Most controls offer a choice of using the look from the current theme or using a format that you specify directly. To change the overall look of your document, choose new Theme elements on the Page Layout tab. To change the looks available in the Quick Style gallery, use the Change Current Quick Style Set command. ! Both the Themes gallery and the Quick Styles gallery provide reset commands so that you can always restore the look of your document to the original contained in your current template. On the Insert tab, the galleries include items that are designed to coordinate with the overall look of your document. You can use these galleries to insert tables, headers, footers, lists, cover pages, and other document building blocks. When you create pictures, charts, or diagrams, they also coordinate with your current document look. ! You can easily change the formatting of selected text in the document text by choosing a look for the selected text from the Quick Styles gallery on the Home tab. You can also format text directly by using the other controls on the Home tab. Most controls offer a choice of using the look from the current theme or using a format that you specify directly. To change the overall look of your document, choose new Theme elements on the Page Layout tab. Kate . Smith Mark Jones 1 3 4
  • 33. Kate is notified of OOF message from one of the participants Mark had originally accepted the meeting request but due to a family emergency, he will not be in the office tomorrow. He sets up an OOF message. Due to urgency, he could not decline or delegate his meetings. ! Kate is notified about mark being OOF. She looks at his OOF message to find that Charles will be the point of contact in his absence. ! She invites Charles to the meeting.
  • 34. Meeting Starts The presentation is already put on meeting stage and the meeting is all set to start at 10:00. ! As Jay has opted to get a call back from the meeting, he receives a call on his mobile when he is waiting for the flight on airport. He accepts the call and joins the meeting immediately. He is able to see the presentation on his mobile screen. Thanks to auto adjustment to best view. He swaps to video view to see all participant.
  • 35. Charles joins late Charles was stuck in traffic jam and is little embarrassed that he is late for the meeting by 10 minutes. He is curious to know what all got discussed in those 10 minutes. ! He is able to quickly slide through the discussion captured in the transcripts. He understands that Jay had just shared his experience in working with Hirco. ! Charles is up to speed in almost no-­‐time.
  • 36.
  • 37. Fred decided to change his profile photo on his Win 8 machine. He goes to the user page and starts the process .He finds that he can record a video of a few seconds from the webcam. He prefers this rather than a static image. His small video shows up on instead of his static profile image. !S agar : Fred decides to change his profile photo on his Win 8 machine. He goes to the user page and starts the process He finds that he can record a video of a few seconds from the webcam. He prefers this rather than a static image. His small video shows up on instead of his static profile image. !G irish; Fred decides to change his profile photo on his Win 8 machine. He goes to the user page and starts the process He finds that he can record a video of a few seconds from the webcam. He prefers this rather than a static image. His small video shows up on instead of his static profile image. Fred decided to change his profile photo on his Win 8 machine. He goes to the user page and starts the process He finds that he can record a video of a few seconds from the webcam. He prefers this rather than a static image. His small video shows up on instead of his static profile image. 10:45 10:30 11:30
  • 38. Kate starts recording the meeting Kate chooses to record the meeting so that she can refer to the content even later. ! When she finds a key discussion happening in the meeting, she places a bookmark in the recording. These bookmarks provide an easy way to navigate in the recording.
  • 40. Assigning action items In the discussion, it came up that there was some recent changes in the process of getting the license. Emmy tells the team that she will find more about the details and get back by next Monday. ! Participants see an action item assigned to Emmy on the meeting screen.
  • 41. Time Tracking The screen tracks the progress of agenda items. ! Kate had set last 15 minutes to discuss the cost estimates. ! At 10:50, participants are intimated that that they are overshooting the time. The cost discussion is yet to happen. ! Kate quickly wraps the current discussion and moves on to the next agenda item. ! Kate feels equipped at the end of the meeting as she has captured lot of useful inputs.
  • 42. # 10:45 Closer on budget 10:30 11:30
  • 43. Task Tracking At the end of the meeting, all participants receive a summary of meeting with action items clearly assigned. ! The action item gets added to Emmy’s calendar with Monday as the deadline. ! Emmy sees a reminder on Friday for the action item. As she had already finished investigating about change in licensing process. She just marks the action item as complete and updates the meeting workspace with her findings. ! Participants are notified about the task completion.
  • 44. Kate seeks input from a mobile co-­‐worker Kate needs John’s input on the floor plan. She starts a sharing session with John from the document itself. ! John is at the construction site and Kate’s invitation lands on his mobile phone. ! John accepts the request. In a single action he is connected to video and data as well, which adjusts to best viewing experience on mobile. ! During the discussion, John switches the display from content to participant video as needed. ! Kate gets all the necessary information and starts refining the customer presentation.
  • 45. Scheduling meeting with Client Kate knows importance of conducting effective and timely meetings to build professional impression and personal relationships ! Kate checks out Sarah’s calendar, her preferred time and schedules meeting with her who is in Spain. ! Kate chooses an equipped room in Sarah’s office so that they can have lifelike face to face interaction with Sarah. ! Before sending the invite, Kate confirms with Sarah if the time and location works for her
  • 46. Auto generation of MoM Kate wants to focus on the presentation and wants to avoids note taking during the presentation. ! She switches on the automatic MoM generation. ! She is confident that she will not miss on any information as it captures the transcription along with time, speaker and photograph.
  • 47. Fred decided to change his profile photo on his Win 8 machine. He goes to the user page and starts the process .He finds that he can record a video of a few seconds from the webcam. He prefers this rather than a static image. His small video shows up on instead of his static profile image. 10:38 ! Kate : Fred decides to change his profile photo on his Win 8 machine. He goes to the user page and starts the process He finds that he can record a video of a few seconds from the webcam. He prefers this rather than a static image. His small video shows up on instead of his static profile image. 10:41 ! John; Fred decides to change his profile photo on his Win 8 machine. He goes to the user page and starts the process He finds that he can record a video of a few seconds from the webcam. He prefers this rather than a static image. His small video shows up on instead of his static profile image. Fred decided to change his profile photo on his Win 8 machine. He goes to the user page and starts the process He finds that he can record a video of a few seconds from the webcam. He prefers this rather than a static image. His small video shows up on instead of his static profile image. 10:45 10:30 11:30
  • 48.
  • 49. Video walkthrough of design Kate has prepared a 10 minutes video to walkthrough the proposed floor plan. She starts playing the video. ! Sarah sees the video playing on the meeting screen. Sarah is impressed as the video had covered smaller details of the floor plan. ! Sarah has few doubts about interior design in middle of the video. ! Kate pauses the video and clarifies her doubts. She again resumes the play of video. Video on Sarah’s side also gets resumed.
  • 50. Meeting as an object Pete has joined California office of Contoso as a new architect. ! He has been assigned the new project for a shopping mall in Dubai . ! He looks for prior information on projects Contoso has done Dubai. ! He finds the link to the Hirco Hospital project. He finds all documents and archive of all meetings along with their part i cipant s , summary, content , recordings, video and transcripts.
  • 51. • New Assignment for Kate • Kate’s Dilemma • Kate Starts • Kate’s Pre Meeting Actions • Kate Schedules a meeting • Participants Review the document • Kate is working on the document for the meeting • Participants Accept Meeting Requests • Kate is notified of OOF message from one of the participants • Meeting Starts • Kate starts recording the meeting • Charles joins late • Assigning action items • Task Tracking • Time Tracking • Kate seeks input from a mobile co-­‐worker • Scheduling meeting • with Client • Customer meeting – • Lets get started • Video walkthrough • of design • Meeting as an object
  • 52. Meeting Experience Pillars Natural and Intuitive • Entry Points to meetings : Easier than picking up phone, as effective as face to face meeting , better scheduling experience. • Integrated to the existing MBD products for content, tracking and communication Empower the Mobile info workers • Any time Any where Great Attendee Experience • Leverage mobile -­‐ Integrate with SMS, Voice and Camera from mobile Comments are synchronized with Word Rich Meetings • Multi Media support , Life like experience , Specialized Conference room • Auto Agenda Track Co Edit, Smart Whiteboard • Transcription, personal book mark the recordings • Automatic Mom Meetings are first class enterprise assets • Archiving, Sharing and searching • Meeting as object “.mtg”
  • 53. 3:18PM 6/3/2010 Other Explorations
  • 54. 3:18PM 6/3/2010 " # " ! Online Meeting File Tab 1 Tab 2 Tab 3 Tab 4 ✂ " ! Paste $ Clipboard ⬤●●● Text $ Title ● Some Text ● Some Text ● Some Text ⬤ Text $ Title ⬤ Text $ ⬤ Text $ Title ● ● ● ● ● ● ● Some Text ● Some Text ! ● ● ● ● ● ● ● ● ● Some Text Font Title Calibri $ 11 $ ● ● | ● Girish Chatting With Justin Girish: Hi Justin, You should check out this link on YouTube – Russell Peters is hilarious! Justine: Yeah ..? Girish: Do you want to go to his show? Let me know, Justine: Sure man… Russell Peters Tickets Palace Grounds , Bangalore 500-­‐ 2000 Rs Choose a date: June 8 9 12 14 15 20
  • 55. 3:18PM 6/3/2010 " Online Meetings # " ! File Tab 1 Tab 2 Tab 3 Tab 4 Links Preview Group Related content Title Title Title Girish Chatting with Justin Girish: Hi Justin, You should check out this link on YouTube – Russell Peters is hilarious! Justine: Yeah ..? Girish: Do you want to go to his show? Let me know, Justine: Sure man… Related content Russell Peters on YouTube My calendar Sat., July 3, 2010 6pm 7pm 8pm 9pm 10pm Prachis b-day party