This resume is for Dr. Joan Sullivan, who has over 25 years of leadership experience in non-profit organizations and healthcare. She is currently the Foundress and Chief Director of Pharmacy Services at Mission of Mercy, Inc., a non-profit that provides free healthcare to those in need. Prior to this role, she held several director and VP roles at hospitals and healthcare companies. She demonstrates strong leadership, strategic planning, and program development skills. Her experience includes launching new programs, managing pharmacy operations, and developing clinical services.

1. Resume
DR. JOAN SULLIVAN, PHARM D., PRS
7820 B Wormans Mill Rd #324 Frederick, MD 21701
717-357-0171  gsullivan2020@comcast.net
Dynamic innovative visionary with more than 25 years of leadership in non-profit organizations, and healthcare clinical
programs. Demonstrates outstanding compassion, dedication, collaboration, innovation and leadership in one or more of
the following areas: 1) Improves access to services; 2) Enhances quality of care and/or quality of life; 3) Serves as a mentor
and role model; 4) Actively participates in community events; 5) Devises creative solutions to an identified need; and 6)
Exemplifies the organization’s mission/vision. Proven strategic and financial planning abilities to meet departmental goals
and objectives. Solid healthcare industry experience with Fortune 500 companies, non-for profits and high profile hospital
institutions. Skilled at implementing successful launching of new programs from ground level with proven longevity. Strong
professional training in leadership, life time achievement award, ambulatory care, clinical programs, drug utilization,
formulary management, geriatrics, infection control, management pharmacokinetics and preceptorships. Proficient
manager skilled at hiring, training and developing pharmacy staff and technicians.
Leadership  Systematic Thinking  Communications  Distribution  VP Operations  QC / QA
 Consulting  Risk Management  Team Motivation  Public Relations  Compassionate disposition
Healthcare  Inventory Management  Training / Development  Infection Control  Pain Management
Regulatory Enforcement / Compliance  JACHO Accreditation  Drug Diversion  Renal / Anticoagulation Monitoring
Policy Development  Performance Management  Employee Engagement  AHA CPR / AED 
Drug Interactions  PBM / HMO / PPO Insurance  Needs Assessment  Customer Service  Mental Health Certification
Medication Therapy Management  Clinical Rounds  Ambulatory Care  Geriatrics Philanthropist  Research
Executive Committee  Program Design/Project Manager
MISSION OF MERCY, INC.  Frederick, Maryland  08/1994 – Present
Medical mobile clinic providing free medical care, dental care and prescriptions to the working poor.
.
Foundress and Chief Director of Pharmacy Services
A 22 year non-profit charitable organization that provides free healthcare to the less fortunate. Today it is bringing
healthcare to tens of thousands of people in Maryland, Pennsylvania, Arizona and Texas. Developed the pharmacy
operations and, most recently, developed the Ambulatory Care Program; monitoring of complex disease states;
anticoagulation monitoring and medication therapy management. Chairman Emerita of Board of Directors
Achievements:
 Life Time Achievement Award Parata Times
 Dan Rather’s Best of America
 John Dubois Foundress Medal, Mount St. Mary’s University
 Life Time Inspirational Award-Mission of Mercy, Inc
 Developed follow up program for uninsured patients discharged from the hospital to prevent re-admissions into the
Hospital within 30 days. Worked with administrative team to develop plan to track patients medical conditions a week
after discharge. Decreased re-admissions within 30 days of implementation by 100%.
MANASSEH HOUSE, INC  FAIRFIELD  6/2013 – Present
Foundress and National Spokeswoman
 A non-profit program that houses young men who age out of foster care living there 6 months to 2 years. Program
teaches residents to learn boundaries, structure, independent living skills, and vocational trades. The men are
mentored and we give them hope. The program teaches leadership, integrity, dignity and how to be role models for
other young men.
Achievements:
 Bridging opportunities
 Outstanding performance in communications-Dale Carnegie
 Harold Miller Bronze Plaque – Outstanding Service to Community Development

2. Resume
JOAN SULLIVAN  Page 2  gsullivan2020@comcast.net
ARIZONA STATE HOSPITAL-CARDINAL HEALTH  Phoenix, Arizona  5/2012 – 12/2012
Fortune 500 company providing contract pharmaceutical services with hospitals nationwide.
Director of Pharmacy Services- Interim
Managed daily operations and compliance with JACHO and Federal regulations. Monitored contractual agreements,
medication drug diversion program and served executive committees. Analyzed performance initiatives, medication
variance, inventory control, drug utilization reviews and adverse event reporting systems.
Achievements:
 Implemented safe drug distribution system for Behavioral State Prison Hospital. Re-designed drug distribution portal
for safe inmate dispensing. Developed drug diversion plan for Department of Nursing including a tracking system for
medications, secured locked containers and smaller vial sizes to avoid pilferage. Allowed medication tracking to
appropriate caregiver decreasing drug diversion by 30% within four months and achieving 100% resolution in six
months.
HANOVER HOSPITAL  Hanover, Pennsylvania  2/2007 – 5/2012
General medical and surgical hospital.
Clinical Pharmacist
Delivered infusion therapy, chemotherapy and clinical services including renal function monitoring, infection control, and
anticoagulation and pharmacokinetic dosing. Reviewed medication cart exchanges and ICU code calls. Performed
clinical rotations and pharmacokinetic reviews. ICU rounds with physicians . Provided comprehensive medication reviews
and completed integrated drug distribution care.
Achievements:
 Streamlined physician’s medication ordering system for accuracy and safety.
 Monitored physician’s use of system to modernize drug administration and compliance.
MISSION OF MERCY,INC  Fairfield, Pennsylvania  4/1996 -2/2007
Foundress and Chief Director of Pharmacy Services
A 22 year non-profit charitable organization that provides free healthcare to the less fortunate. Today it is bringing
healthcare to tens of thousands of people in Maryland, Pennsylvania, Arizona and Texas. Developed the pharmacy
operations and, launched Pharmacy Indigent Program, and National Expansion to Arizona and Texas.
Achievements:
 National Board of Directors recruitment, Bylaws, Articles of Incorporation and Organization structure
 Launched Maryland and Pennsylvania and Arizona sites.
 Negotiated contracts with hospitals for free ancillary services and up to 12 free surgeries a year.
 Developed major fund raising events including Gala, Golf classics, Fun Run
 Publication: "Where Does God Fit into this for You?" Foundation of Spirituality and Medicine, Baltimore Maryland
CARROLL COUNTY HOSPITAL  Westminster, Maryland  7/1994 – 4/1996
General medical and surgical hospital.
Clinical Coordinator of Pharmacy Services
Launched hospital clinical, anticoagulation and counseling services. Coordinated services including pharmacokinetics,
medication presentations, renal monitoring, and therapeutic substitutions.
Achievements:
 Developed Cancer Outreach Program and launched a forum for women with Breast Cancer.

3. Resume
JOAN SULLIVAN  Page 3  gsullivan2020@comcast.net
UNITED HEALTH CARE / PCS, Inc.,  Scottsdale, Arizona  1989-1993
Vice President, Pharmacy Services
Responsible for the total administrative management of the pharmacy department, which included developing,
implementing, monitoring, controlling, organizing, coordinating, budgeting and directing all pharmacy activities. Under
my direction, the pharmacological cost per member per month was the lowest out of 40 plan sites for membership of 1.4
million
Achievements:
 Contracted multimillion dollar Pharmaceutical reimbursement agreements
 Developed National Drug Formulary for Blue Cross and Blue Shield
 Developed and Chaired National Pharmacy and Therapeutics Committee of Physicians from Ivy League Universities
 Executive Committee for Quality Assurance and Safety
 Regulatory Compliance
EDUCATION
Doctor of Pharmacy
University of Southern California, Los Angeles, California
Bachelor of Arts in Chemistry
Arizona State University, Tempe, Arizona
AFFILIATIONS
American Society of Hospital Pharmacists
American Society of Consultant Pharmacists
Academy of Managed Care Pharmacy
Maryland Non-Profit Association
CERTIFICATIONS
Pharmacy Regulatory Specialist
Certified CPR and AED Program, American Heart Association
Registered Pharmacist Pennsylvania License # RP040459R
Immunization License # RPI008479
Registered Pharmacist Maryland License # 13342
Registered Pharmacist in Arizona License # 8007
Registered Pharmacist in California 38502
Certified Mental Health First Aid, National Council for Behavioral Health
COMPUTER SKILLS
Microsoft Office Suite

4. Resume
JOAN SULLIVAN  Page 4  gsullivan2020@comcast.net
AWARDS AND RECOGNITION
Outstanding Performance Award in Communications, Dale Carnegie
Life Time Achievement Inspirational Award
Philanthropist of the Year Award
America's Top Pharmacists
John Dubois Founders Medal Award
Harold Miller Bronze Plaque, USC School of Pharmacy
Chairperson of Pharmacy and Therapeutics Committee
Drug Diversion Committee / Executive Committee
PUBLICATIONS / PRESENTATIONS
Ebola Protocols and Garbing for Mission of Mercy
"Where Does God Fit into this for You?" Foundation of Spirituality and Medicine, Baltimore Maryland
"Psychotropic Drug use in Geriatrics", Phoenix, Arizona
"E.P.S. and Psychotropic Drugs-An Overview", StJoseph's Hospital, Phoenix, Arizona.
"Fludarabine and Chronic Lymphocytic Leukemia", St. Joseph's Hospital, Phoenix, Arizona.
"Non-steroidals-An Overview", United Health Care, Minnetonka, Minnesota.
"Drug Review of Trimethoprim-Sulfamethoxazole in Treatment of Traveler's Diarrhea", Brotman
Medical Center Journal Club, Drug Information Bulletin, Los Angeles, California.
"Drug Review of Gunabenz" Brotman Medical Center, Drug Presentation to Medical Staff, Los
Angeles, California.
"Drug Review of Timolol", Brotman Medical Center, Drug Presentation to Medical Staff, Los Angeles,
California.
"Quinidine-Digoxin Interaction", LAC-USC Medicine Clerkship Presentation, Los Angeles, California.
"Antacids, Cimetidine, Sucralfate Therapy and Prevention", LAC-USC Medicine Clerkship
Presentation, Los Angeles, California.
"Phencyclidine (PCP): A Review and Perspective", LAC-USC Psychopharmacy Presentation, Los
Angeles, California.
"Lithium Use in Pregnancy", LAC-USC Psychopharmacy Presentation, Los Angeles, California.
LANGUAGES
English, Basic Italian