2. Place our customers at the centre of all our actions. We will remain
focused on building client relationships and loyalty through culture
of service orientation. We will make available and deliver by all visible
channels, a comprehensive range of services to our esteemed client
base.
Value innovation highly. Our passion for it will enable us to be at the
sharp end of modern management methods and technological
advances to ensure that we have the best resources and knowhow
for our clients & suppliers base across the globe.
Develop a sense of pride, ownership and responsiveness across all
levels of our Company. This will reflect in our dealings with clients,
suppliers and fellow employees.
Always espouse the culture of team-work and to be receptive to
forces of change in all spheres or work with a management style that
will be friendly, open and fair.
Our Vision
We will:
Our Mission
We aspire to be the most efficient team of professionals within the
Process Industry Sector in the European & North American markets and
make it our purpose to consistently remain at the top.
Whilst remaining focused on our clients, suppliers and stakeholders, we
will be aware of our responsibility towards the community and
contribute constructively to our local, social and economic environment.
We will not lose sight of our vision and that we will be the best in our
field.
www.refteck.com
3. Refteck offers process industries an integrated set of services tailored to
lowering the total procurement cost for foreign MRO goods while
meeting the highest standards of supply performance. Plant demand
comprises a daily changing mix of MRO needs for stock room reorder,
emergency parts, high-use wear parts, scheduled maintenance projects
and spot buys of rarely used items. Refteck service manages the process
flow from order until delivery. Where appropriate goods from all
suppliers are gathered at our consolidation warehouse and made ready
for export, overseas transportation and import country handling as
required.
Refteck’s custom built ERP system allows the flow of goods and
procurement transactions using modern IT and communications to link
its computers and servers with the computer systems of the suppliers,
logistics vendors and receiving customer plant.
What we do
Refteck Solutions is a global provider of maintenance, repair and
operating materials to industrial plants under tailored supply contracts
that cover the need for parts and supplies to support a plant’s entire
asset base of foreign machinery and equipment.
Founded in 2007, Refteck has successfully assisted large capital
intensive plants in the Asia and UK in identifying, locating and
purchasing of OEM spare parts.
Today our scope of services ranges from traditional inquiry/offer to long
term Annual Rate Contracts, we have created a strong software & ERP
capabilities and our customer base is truly worldwide.
Headquarters are in the UK, main operations and IT support centre are
in Ahmedabad in Western India, with other
buying/warehousing/logistics operations located in Europe, North
America & South East Asia..
Who We Are
www.refteck.com
4. www.refteck.com
In today's competitive marketplace the customer must focus on
their core businesses and therefore are opting for fixed cost,
tight time scales and optimum performance with their
procurement schedules. Refteck offers an integrated service
focussed at lowering the total procurement cost for global MRO
spares while meeting the highest standards of supply
performance.
A day in the life of Refteck’s dedicated global operations team
include:
Services we offer
PARTS-DATA MANAGEMENT
Getting descriptions/specs for all parts with sufficient
details of technical performance
Verifying part number & type data with Original Equipment
& Original Part Manufacturers
Creating basic data records with description, part identifica-
tion and other codes used at plant
Augmenting data for procurement efficiency by structure
or tagging
Providing guidelines/tools for describing / coding new
items
Refteck procurement processes include:
PROCUREMENT
Sourcing plants foreign parts stock list at Original
Equipment and Part Manufacturers
Sourcing procurement data content and negotiating
vendor prices and guaranteed lead times
Setting up weight/volume data and export packing and
transportation options
Submission of Technical & Commercial offer
Setting up vendor management for our 500+ suppliers
5. PROCUREMENT CONCEPTS:
TAILORING OR CUSTOMISING A PLAN TO A
PARTICULAR PLANT IS DONE BY MATCHING
THREE DISTINCT PROCUREMENT METHODS
TO THE PLANT'S DEMAND PROFILE:
The long term agreements have fixed prices for an agreed period of
time and guaranteed lead times. One of our strongest feature of
operating services is that our team is available to handle
emergencies almost 16 hours in a 24 hour window.
www.refteck.com
Refteck’s acknowledges that cross border supply contracts start
with a plant’s foreign MRO stock list and choice of services from the
integrated service groups to prepare an implementation plan and a
cost / benefits proposal.
All of Refteck’s proposals are value based: use of genuine parts for
best operation and use life, automation for lowest transaction costs,
guaranteed lead times plus weekly consolidated shipments for
lower stocking levels.
Inquiry/Offer Bidding for high value- low frequency/non-store-
room/first buys
Cost Plus Fee Buying for low value-low frequency of use spare
parts
Annual Rate Contracts for regular store room reordering
6. Our vendor-partnership relationships for global plant maintenance
support
Benefits For Refteck’s
Parts & Equipment Vendors
To lower vendors’ transaction costs, Refteck creates trust and minimises
the cumbersome, time-consuming & expensive offering system.
Manufacturers of spare parts are linked with end users in a unique
cross-border supply chain management process for indirect
procurement.
Our 9+ years of export experience in spare parts supply for industry is a
badge of competence and assured compliance with all the import and
export regulations worldwide - as well as an indicator of a capability to
anticipate areas of difficulty in logistics.
Receipt control, intermediate storage and export-packing are all at the
core of our warehouse operations.
Staying focused on our core competency enables us to offer financial
solutions to meet any vendor/customer requirement.
The creation and further development of our proprietary supply chain
information technology is a priority commitment that guarantees a
strong future for our service.
www.refteck.com
Minimise manufacturer/vendor transaction costs and support
manufacturer/vendor direct technical contact with plant engineering
Offer infrastructure for consolidated shipments (from different
manufacturers/vendors) as well as know-how of all export formalities
Provide global supply and guarantee full transit management
Offer an easy and inexpensive e-commerce solution for servicing
plant indirect purchasing for MRO and spare parts needs
7. Suppliers, OEM’s & Companies
we actively work with.
www.refteck.com
AIR CONDITIONING, ACCESSORIES AND
PARTS
ABB York · Bock · Carrier · Danfoss · DWM Copeland ·
Linde· VDL Delmas GmbH · Brook Hansen GBS ·
Gearbox Services international · Ziehl-Abegg Ltd ·
Dynaeon Industrial Co Ltd · FunkeAntennen B.V ·
ENGINES
Blohm + Voss · Caterpillar · Cummins · Waukesha
Perkins · Isuzu · Kubota · Mitsubishi · Yanmar Diesel·
Hillard Corporations · Naniwa Pump Mfg. Co. Ltd. ·
Ariel Corporation · Cummins Limited · MAN Diesel &
Turbo
EQUIPMENT MANUFACTURERS (OEM'S)
ABB Stal Astra · ABB Turbocharger · Alexanderwerk ·
Alfa Laval · AlldosEichler · Andritz · Barmag · Beda
BLOWERS
Babcock · Hibon· Piller · Woods Coppus · Dresser Roots
· Osaka Blower · Unozawa · Watanabe MFG · Arimitsu
Kogyo · Asahi Dengyo ·
FILTRATION
Boll + Kirch · Camfil· FAM · Finite · Finn Filter · Hydac
Intensive Filter · P+S Filtration · Pall · Paul / Paco ·
Process · Ultrafilter · Ultratroc · VTE · Zander AAF ·
Cambridge · Cuno · Farr · Filterite · Summit Filter ·
Kamui Sangyo · GFSA Limited·
PUMPS
ABS · Allweiler · Bornemann · Bran &Lübbe · Colfax ·
Dia · Dosapro · Flygt · Friatec-Rheinhütte · Grundfos ·
Hermetic · KSB · Lewa · Milton Roy · ProMinent ·
Putzmeister · Rickmeier · Ritz · Robuschi · Rütschi ·
Speck · Steimel · Sulzer · Sulzer Weise · Sykes · Victor /
NEOK · Weir · Goulds · Ingersoll/Dresser · Milton · Roy ·
Sulzer Bingham · Viking · Warren Rupp · Daikin · Ebara
· HeishinSobi · Ingersoll Rand · Shimadzu Seisakusho ·
Shin Meiwa Kogyo · Tacmina · Taiko Kikai · Ishikura ·
Becker Pumps Corporation · Bran & Lubbe (SPX Flow) ·
Cat Pumps · Daito Pump Kogyo Co. Ltd. · ITT Goulds
Pumps · Graco Inc. ··Colfax Fluid Handling ·Naniwa
Pump Mfg. Co. Ltd ·Rickmeier GmbH · Union Pump Co.
· Viking Pumps Inc ·Warren Pumps Inc ·Wilden Pump
LLC · Polymetron AG ·Tuthill UK Ltd · Linde Hydraulics ·
Flowserve · Parker Hydraulics Inc · Man Turbo
Machinery · Etatron GB Ltd · ATB Schorch GmbH
SEALS, PACKING, GASKETS
Garlock Sealing Technologies · Waldemar Pruss
Armaturenfabrik GmbH · IGS Industries ·Trico
Industries Ltd ·Flowserve
TOOLS
Makita · Minebea · Nippon Pneumatic · Finger Saver ·
Robert Harwood · KleinTools, Inc · Specialty
Maintenance Products · Megger · Sandvik Group · Jost
GmbH +C ·Efacec Power Solutions, S.G.P.S, SA · Wolf ·
SPITZNAS Maschinenfabrik GMBH
VALVES, CONTROL REGULATION
AirTorque · Amri · Argus · Auma · Boehmer · Bopp &
Reuther · Bürkert · Flow Control Technologies ·
Flowserve · Gestra · Hörbiger · Kühne · Leser · Perrin ·
Rotork · Schmitz + Schulte · Schroedahl · Schuf ·
Sempell · SpiraxSarco · Anderson Greenwood · Asco ·
Everlasting Valve · Fisher · Grove · Ross · Velan · Vickers
· Whitey · YarwayWorcester · World Valve ·
Zimmermann + Jansen ABB Japan · Cameron
Valve-USA · Rotex Automation Ltd · Valve System &
Controls, Inc. · Versa Products Co. · CPV Manufacturing
·Technical Srl · Auld Valves Ltd ·Wandfluh AG ·
Woodward · Colfax Fluid Handling · Rickmeier GmbH ·
Linde Hydraulics · Flowserve · Parker Hydraulics Inc. ·
Waldemar Pruss Armaturenfabrik GmbH · Siemens
USA · SK Industrietechnik, Germany · Diamond Power
International Ltd · RGS LIMITED · Honeywell
MISCELLANEOUS
Batteries · Cables · Carbon brushes · Casting/forging
parts · Conveying systems/equip. · Demister and
demister pads · Electrical Components · Hoses · Lifting
equip. · Lubrication systems and lubricants · Pipes and
fittings · Sawing machines · Blades · Bearings · Ink for
printers · welding consumables Appliance parts ·
Bagging · Charts · Computer accessories · Fasteners ·
Hoists · Laboratory supplies · Strapping · Cement +
plant accessories and chemicals · Monsanto
ENGINEERING COMPANIES
Revertrace Engg Ltd · Jotron AS · Ferrari SPA · Sandvik
Group · Mitsubishi Electric Corporation · AEG KANIS ·
Emerson Process Automation ·
LUBRICATION
Trico Industries Ltd · Raziol Zibulla&Sohn GmbH ·
Cummins Limited · Bran & Lubbe (SPX Flow)
FIRE AND SAFETY
Angus · Dräger · Fire Hoses · Total Walther Akron Brass
· Apollo Fire Detectors Ltd · Federal Signal Corporation
· Kiddie Fenwal Inc. · Silvion Limited · Schneider Electric
· Fingersaver · Gas Grab · Megger · FLIR Systems · Klein
Tools, Inc · Siemens USA ·
FITTINGS
Hoke· Parker · Swagelok· ESCO Couplings · Diamond
Power International Limited
COMPRESSORS
Atlas Copco · Bauer · Belliss · Bitzer · Boge · Borsig ·
Broomwade/Compair · Buse · Ingersoll Rand · Kaeser ·
Mahle · Mannesmann Demag · Siemens Power
Generation · Strager · Sulzer · York · Atlas Copco ·
Carlyle · Elliot · Gardner Denver · Joy · Quincey · Sullair
· Daikin · Denyo · Fuji · IHI · Iwata · Vacon · RICKMEIER
GMBH ·
EARTH MOVING EQUIPMENT / LOADERS
/ CRANES
Atlas-Weyhausen · Century · Cole · Demag · Hanomag ·
JCB · Kalmar Climax · Komatsu · Krupp · Liebherr ·
Linde · Montabert · Orenstein & Koppel · Thyssen
American · Caterpillar · Euclid · FMC · Galion · P & H ·
Pettibone · Eitai · Meidensha · Caterpillar · Euclid · FMC
· Galion · Northwest · P & H · Pettibone · Castle
Mechanical Handling Co Ltd · Iveco · J Barnsley Cranes
Ltd · Federal Signal Corporation · Wolf solutions Group
· David Brown Gear System Ltd · Sandvik Group · Blue
Giant Equipment Corporation
ELECTRICAL CONTROLS
ABB Automation · AEG · Allen Bradley · Alsthom ·
Balluff · CGS · Dold & Sohne · Fanal · Gessmann · IFM ·
Klöckner-Moeller · Merlin Gerin · Schrack · Siemens ·
Stahl · Telemecanique · Turck· 3M· Appleton · Burndy ·
Bussman · Extronics Limited · Hirschmann GmbH ·
Pizzato Electrica · Woodward · ABM Greiffenberger
antriebstechnik Gmbh · Silvion Limited · Schneider
Electric · Jeumont Electric · Rader Industrial Controls ·
Simco Groups · Lovato Electric · Wolf Solutions Group ·
Megger · Mitsubishi Electric Corporation · Efacec
Power Solutions, Pharol, SGPS S.A · Funkeantennen
B.V · Vega Controls · Capital Controls Croup · Flir
Systems · Lister Petters Ltd · Bartec Safety · ATB Austria
Antriebstechnik AG · Classen Convertronic GmbH·
Carmanah Technologies · Wandfluh AG · Madgetech,
Inc. · Jost GmbH +Co · Linde Hydraulics · Energotytan ·
Dynaeon Industrial Co Ltd · Crouse Hinds · Furnas ·
General Electric · Microswitch · Square D · T & B ·
United Electric · Westinghouse · Fuji · Metrix
HYDRAULIC / PNEUMATIC CONTROLS
Atlas-Automation · Atos Spa · Bosch · Buerkert ·
Denison · EMWA · Festo · FMC · Hawe · Herion · Hydac ·
Knorr · Rexroth · Schrader-Bellows · Schrupp · SMC ·
Vickers · Denison · Enerpac · Fisher · Hedland - Badger
Meter ·
INSTRUMENTATION / CONTROLS
Biddle · Fisher Controls · Fluke · Foxboro ·
Krautkramer/Branson · Robertshaw · Rochester ·
Rosemount · Taylor Instrument · Westinghouse
Oxygen · Babcock · Capital Controls Group · Proline
Protection Systems Ltd · AI-TEK Instruments, LLC·
Oxford Instruments · Lantronix TLC · Alcor Inc. ·
Pollution & Process Monitoring Ltd · MadgeTech, Inc ·
National Instruments · Shimadzu Corp.· ATB Schorch
GMBH · SIMCO Groups · Lister Petter Ltd · Plenty
Mixers · Energotytan · Alpha Technologies · Alcor,
Incorporated · Speedtronic · FOXBORO · Barco Visual
Systems
MEASURING DEVICES / GAUGES
Budenberg · Eurotherm · Fischer + Porter · Heinrichs ·
Heraeus · Jumo · Kobold · Krohne · Merckens ·
NuovaFima · Rota · Sart · Sika · VDO · Wika · Ashcroft ·
Dwyer · Mercoid · Mitutoyo · US Gauge · Weksler ·
Shimadzu Seisakusho · Wika· Yokogawa · National
Instruments · AfrisoEurogauge · Alpha Technologies ·
Hedland - Badger Meter · AI-TEK Instruments · Oxford
Instruments · Alcor, Incorporated · Pollution & Process
Monitoring Ltd · Honeywell · Contemporary Controls ·
Metrix · Omron
MOTORS
Bauer · Brook Hansen · Loher · Rexnord Stearns · SEW
Eurodrive · Voith · Dodge Reliance· Falk Coraporation ·
Morse · Rollway · Sealmaster · Mitsubishi · ABB Oy ·
Brown Europe Ltd · ATB Schorch GmbH · Brook
Crompton · Siemens USA · Woodward · Efacec Power
Solutions · BROOK HANSEN GBS Gearbox Services
International · Schneider Electric ·Jeumont Electric ·
ZIEHL-ABEGG Ltd · Hartmann & Braun
POWER TRANSMISSION
Cooper · Dunlop · FAG · Fenner · Flender · Kleber ·
Klose · Kreiskott · Renk · Renold · Rexnord · SEW · Voith
· Wippermann Bearings (Misc.) · Dodge · Falk · Morse ·
Philadelphia Gear · Reliance · Rexnord · Sealmaster ·
TB Woods · Torrington · Twin Disc · Twin Disc Inc. ·
Carmanah Technologies · Snap-on Inc. · EATON
Oxygentechnik·Berthold · Beumer · Bocken · Buss SMS
· Clyde Bergemann · CoperionWaeschle · Degremont ·
Dorst · Ekato · Elin-GH · Fleissner · GEA · GegaLotz ·
Geiger · Greif - Velox · Habermann · Krupp
Fördertechnik · Leistritz · Linde · Maag · Minimax ·
Diamond Power · Fluid Dynamics (Filtration) · Howden
Buffalo · Industrial Fan · Mixing Solutions · Rosemount
· Bete Fog Nozzle Inc. · Rotacaster Wheel Limited ·
Ferrari Spa · Capital Controls Group
8. United States of America
Tel : +1 312 924 1473 (24 Hours)
Fax : +1 312 924 1474
Email: info@refteck.com
Refteck Solutions USA Inc.
953 N Plum Grove Road, Suite A
Schaumburg, IL 60173
Canada
Tel : +1 855 835 2866
Email: info@ca.refteck.com
Refteck Solutions Canada Inc.
Unit 16, 800 Constellation Drive
Mississauga ON L5R 3L6
United Kingdom
Tel : +44 20 3303 0318
Fax : +44 20 3303 0319
Email: info@refteck.co.uk
Refteck Solutions Limited
The Kenley, 83 Higher Drive
PURLEY, Surrey
CR8 2HN
India
Email: india@refteck.com
Refteck Solution (Pvt.) Limited
A-5, Samipya Duplex
Gotri Road, Vadodara
Gujarat State
