1. Questionnaire for Data Collection
Dear Respondents,
I am, Fuad Usmaeal, presently undertaking my Seminar paper for the Course of
Fiancial Marketing and Investnment.
This questionnaire is designed to examine the effect of COVID-19 on the financial
institutions and their operation in the banking sector. Hence, this information shall be
primarily used for academic purpose and the researcher bears the responsibility of
keeping your information as well as your personal details in a very confidential manner.
Your valuable input is highly expected.
Part I: Personal Details of the Sample Respondents
1. Respondent Name _____________
2. Sex
Male ______________ Femael______________ (please use X to mark
your answer).
3. What is your age? ________________ (please use years)
4. What is Education level? ____________(use the number of years attended in
school)
5. Name of the Organization___________________
6. What is your position in the bank? ____________________________________
2. Part II. COVID-19 and Banking Activities
1. Do you think that COVID -19 affect the Banking industry in Ethiopia? (Please use X to mark
your answer).
A. Yes _________
B. No__________
2. If Yes in Qn.1 list which Banking function affected by COVID-19?
A. _________________________ B. ________________________
C_________________________ D. ________________________
E. ________________________
3. How do you see the number of clients after COVID-19 pandemic? ( Please use X to mark
your answer).
A. Increase ____________
B. Decrease____________
C. The same as before COVID-19 ___________
4. If the answer in Qn3. Is Decreased, what measures the bank takes to keep the bank clients?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
_____________________________________________________________________.
4. Is the bank deposit showing change after the COVID-19 pandemic? ( Please use X to mark
your answer).
a. Yes. _______________
b. No________________
5. If yes in Qn4. How the deposit of the bank change? ( Please use X to mark your answer).
A. Increase _________________
B. Decrease _________________
C. The same _________________
6. What is the amount of average monthly deposit of the bank? (If possible)
A. Before COVID-19__________________
3. B. After COVID-19___________________
7. What are the major challenges related to the bank deposit?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
________________________________________________________
8. Is the bank loan amount changed after COVID-19? ( Please use X to mark your answer).
1. Yes__________________
2. No__________________
9. If yes in Qn. 8 how the amount of loan to the client changed? ( Please use X to mark your
answer).
a. Increased______________
b. Decreased_____________
10. Is the amount of repayment of clients decreasing after COVID-19? ( Please use X to mark
your answer).
A. Yes__________________
B. No _________________
11. Why do you think the amount of loan repayment decreases by the client?
a. ______________________________
b.______________________________
c. ______________________________
d.______________________________
12. What measures the bank has undertaken to support the bank cliants that are unable to
repay their loan? (If any)
A .___________________________
B. ___________________________
C. ___________________________
D. ___________________________
13. Do you think COVID-19 pandemic affected the bank performance? ( Please use X to mark
your answer).
A. Yes _______________________
B. No_________________________
4. 14. If yes in Qn.13. Would you list major three performance dimensions of the bank affected
by COVID-19?
a. _____________________________
b. _____________________________
c. _____________________________
15. What is the value of interest rate?
A. Amount of lending interest rate before COVID-19 ___________ and After COVID-
19_________
B. Amount of saving interest rate before COVID-19_____________ and After COVID-
19________
C. Amount of demand deposit interest rate before COVID-19_________ and After
____________
16. Do you think there are risks to the banking industry after COVID-19? ( Please use X to
mark your answer).
A. Yes ________________
B. No________________
17. If yes in Qn 16 would you list the types of risks the bank may face?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
_______________________________.
18. What types of risk mitigation strategies the bank plan and used?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
_________________________________________________________.
19. Is the bank engaged in funding the business affect by the COVID-19? ( Please use X to
mark your answer).
a. Yes _______________
b. No_______________
20. If yes in Qn 19 for which business? (Please list the major three businesses)
a._________________________________ b._________________________________
c._________________________________
5. 21. Do you think that COVID-19 created an opportunity for the bank industry in Ethiopia?
(Please use X to mark your answer).
a. Yes _____________________
b. No______________________
22. If yes in Qn.21 what are the opportunities created? (Please list the three major
opportunities)
a. ________________________________
b. _________________________________
c. _________________________________
23. How COVID-19 effected the payment transaction of the bank? ( Please use X to mark your
answer).
A. Increased____________
B. Decreased___________
24. How COVID-19 affected the money remitted from abroad? ( Please use X to mark your
answer).
A. Increased _______________
B. Decreased_______________
C. Unchanged______________
25. Do you think that COVID-19 affected the local and international money transfer of the bank?
( Please use X to mark your answer).
A. Yes __________________
B. No___________________
26. How do you see the level of daily drawing of the bank after COVID-19? ( Please use X to
mark your answer).
A. Increased _______________
B. Decreased______________
Thank you for Participations!!!
