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REF: APPLYNG FOR THE CUSTOMER SERVICE POSITION




Dear: Sr/Madam

Knowing that your company requires a new team member I put in consideration of my
ability, competence and commitment to perform those functions, being graduated from
Merton College "LONDON ENGLAND" having just worked as a Billing agent for
the Arizona Court (US) and other requirements of the court by
telephone and email .

With good knowledge of European and American culture as I lived for over seven years
and specialized in customer service.



My best regards

                          Esteban Cruz Cruz

                          C.I. 6114787 L.P.
:   ESTEBAN CRUZ CRUZ
Mobile                : 7652 6288

Address               : RADIAL 26 C/ lluvia de oro # 25 SANTA CRUZ BOLIVIA

Nationality           : BOLIVIAN

Date of birth :         11/03/1983

Status :                 single




                                       ACADEMIC

-PRIMARY AND SECONDARY :                 SAN PATRICIO SCHOOL

CERTIFICATE IN WINDOWS ,EXEL AND POWER POINT : INSTITUTE LIFE “LA PAZ BOLIVIA “

- ONE YEAR MILITAR SERVICE                   :                  La paz- Bolivia

- CERTIFICADO DE HIGIENE Y MANIPULACION DE ALIMENTOS: LONDRES INGLATERRA

- advanced level- IN ENGLISH LANGUAGE      : LITE COLLEGE “LONDON ENGLAND¨

DIPLOMA IN AMADEUS AND CUSTOMER SERVICE LEVE 2
MERTON COLLEGE “LONDON England “

-NVQ CERTIFICATE IN HOSPITALITY AND HOTELIER : MERTON COLLEGE (LONDON ENGLAND)

- CUSTOMER SERVICE CERTIFICATE “YES i CAN “ GRANTED BY RADISSON HOTEL
WORK EXPERIENCE



 FUSEBOX TAKEAWAY             : counter help (London England )

KAZANS RESTAURANT             :   kitchen assistant (London England) (2004-2005)

HOTEL ESPAÑA                  : Bell- Boy (Victoria, London England)(2005)

WIMBLENDON HOTEL              : Receptionist (London England ) (2007)

RADISSON HOTEL                : Receptionist (La Paz - Bolivia) (2009-2010)

NOVA      SYSTEM              :Tech support and customer service              and

                        Billing agent for the Arizona Court (US) and other
requirements of the court by telephone and email. (2011)



                                  Languages

Spanish (Fluent)

English   (Fluent)

Portuguese (Fluent)

CHECK       (intermediate)

AYMARA (fluent)

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Cruz111

  • 1. REF: APPLYNG FOR THE CUSTOMER SERVICE POSITION Dear: Sr/Madam Knowing that your company requires a new team member I put in consideration of my ability, competence and commitment to perform those functions, being graduated from Merton College "LONDON ENGLAND" having just worked as a Billing agent for the Arizona Court (US) and other requirements of the court by telephone and email . With good knowledge of European and American culture as I lived for over seven years and specialized in customer service. My best regards Esteban Cruz Cruz C.I. 6114787 L.P.
  • 2. : ESTEBAN CRUZ CRUZ Mobile : 7652 6288 Address : RADIAL 26 C/ lluvia de oro # 25 SANTA CRUZ BOLIVIA Nationality : BOLIVIAN Date of birth : 11/03/1983 Status : single ACADEMIC -PRIMARY AND SECONDARY : SAN PATRICIO SCHOOL CERTIFICATE IN WINDOWS ,EXEL AND POWER POINT : INSTITUTE LIFE “LA PAZ BOLIVIA “ - ONE YEAR MILITAR SERVICE : La paz- Bolivia - CERTIFICADO DE HIGIENE Y MANIPULACION DE ALIMENTOS: LONDRES INGLATERRA - advanced level- IN ENGLISH LANGUAGE : LITE COLLEGE “LONDON ENGLAND¨ DIPLOMA IN AMADEUS AND CUSTOMER SERVICE LEVE 2 MERTON COLLEGE “LONDON England “ -NVQ CERTIFICATE IN HOSPITALITY AND HOTELIER : MERTON COLLEGE (LONDON ENGLAND) - CUSTOMER SERVICE CERTIFICATE “YES i CAN “ GRANTED BY RADISSON HOTEL
  • 3. WORK EXPERIENCE FUSEBOX TAKEAWAY : counter help (London England ) KAZANS RESTAURANT : kitchen assistant (London England) (2004-2005) HOTEL ESPAÑA : Bell- Boy (Victoria, London England)(2005) WIMBLENDON HOTEL : Receptionist (London England ) (2007) RADISSON HOTEL : Receptionist (La Paz - Bolivia) (2009-2010) NOVA SYSTEM :Tech support and customer service and Billing agent for the Arizona Court (US) and other requirements of the court by telephone and email. (2011) Languages Spanish (Fluent) English (Fluent) Portuguese (Fluent) CHECK (intermediate) AYMARA (fluent)