2. Value Added
Things the customer is willing to
pay for
Non-Value Added (Waste)
Activities that should be
eliminated, simplified, or reduced
Definitions
13. Non-Engaging Employees
Field and Office
» Unclear job descriptions
» Unclear expectations
» Disengaged employees
» Under-utilized employees
» Employees without a clear
sense of direction
» Ambiguous goals and objectives
» Specialist not utilized in his
or her area
19. Motion
Field and Office
• Poor workstation
configuration
• Poor workstation-to-
workstation
configuration (non cellular)
• Standardized work not
implemented
• Walking to get materials
• Cluttered work areas
• Walking to and from copier
• Poor office layout
Qatar base: 2 D&M Maintenance
Technician movement to disassemble 1
tool :
38 moves, averaging 17 meters each
(646 meters!)
20. 8. Extra Processing − Process of getting approvals
Three New Wastes: Inappropriate Systems, Wasted
Utility Resources, Wasted Materials
D-O-W-N-T-I-M-E (8 Wastes)
22. General Philosophy
Waste is not a problem; it is a symptom.
Root causes of waste must be identified in order to
eliminate the waste.
23. Don’t let wastes affect your process, get them out of the way
» Defects
» Overproduction
» Waiting
» Non-engaging employees
» Transportation
» Inventory
» Motion
» Extra processing
Summary
D-O-W-N-T-I-M-E
1. Waste exists at all levels
2. Waste must be identified
and eliminated
3. Employees must be trained
to recognize waste
Editor's Notes
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In summary, there are three basic rules in the pursuit of waste elimination through Lean.
The first rule is waste exists at all levels of the organization.
The second rule is that waste must be identified as NVA necessary or NVA and can be targeted for elimination or reduction.
The third requirement is that all employees must be trained to recognize waste. Always remember D-0-W-N-T-I-M-E to help you recognize the eight forms of waste.
Process efficiency will be improved by reducing waste.
This process improvement guide is for you and has to be followed by you. You can see the waste in your process, since you know the process better than anyone else. You have lived with the waste and have been anxious to remove it. Now is your chance.
This concludes Module 4.
