More Related Content Similar to Az ispi nov 2012 (20) Az ispi nov 20121. A Potpourri of Tools for Knowledge
Workers
An Interactive Presentation
Arizona Chapter ISPI – November 7, 2012
by Fred Nickols, CPT
2. Session Overview
Introduction
Four Categories of Tools
General Purpose
Problem Solving
Organizational
Human Performance
Q&A
The Book
© Fred Nickols 2012 2
3. General Purpose Tools
Goals Grid
Strategy-Execution Matrix
Change Acceptance Cycle
OAR Planning-Action Model
Energy Equations
© Fred Nickols 2012 3
9. Problem Solving Tools
Five Kinds of Gaps
Three Approaches
Problem Solving Bases
EL PASO Model
Solution Engineering
Performance Architecture
© Fred Nickols 2012 9
16. Organizational Tools
The Infinite Loop Model
The Sustainable Organization
Three Kinds of Strategy
The 4R Process Model
Stakeholder Relationship
Stakeholder Scorecard
© Fred Nickols 2012 16
24. Human Performance Tools
Omission-Commission Matrix
Skinner meets Lewin
P=f(I…E…)
The GAP-ACT Model
Elements of Performance
PCT 101
© Fred Nickols 2012 24
32. Contact Information
© Fred Nickols 2012 32
Fred Nickols
Managing Partner
DISTANCE CONSULTING LLC
1558 Coshocton Ave – Suite 303
Mount Vernon, OH 43050
(740) 504-0000
fred@nickols.us
www.nickols.us
“Assistance at a Distance” SM