Streamlining the Application Readiness Process in Complex Environments
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It is increasingly important in today’s digital business to keep applications continually updated and ready to deploy to user who need them in any environment. With upwards of 30% of an enterprise application portfolio requiring updates annually - a number that is increasing due to mobile apps, the increasing complexity of computing in today’s organizations is motivating IT to find better ways to automate the service delivery of applications. Topics: application readiness, enterprise app store, AdminStudio, software deployment.
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Streamlining the Application Readiness Process in Complex Environments
- 1. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential1 Streamlining the Application Readiness Process in Today’s Complex Environments
- 2. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential2 Todays Presenters TDavis@Flexerasoftware.com Timothy Davis Product Marketing Manager Flexera Software James Baker Principal Solution Engineer Flexera Software JBaker@Flexerasoftware.com @TimothyToday
- 3. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential3 Application Management Challenges ConsumerizationIT as a Service Desktop VirtualizationKeep up with Migrations App Virtualization IT ResponsivenessApps Updated Annually Service Level Agreements Complex Environments Mobile
- 4. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential4 Application Management - New Challenges • Ensuring a quality end user experience and error free app deployment to iPads® , iPhones® , and Android™ devices. • No institutional knowledge of mobile app behavior or how they introduce risk to the enterprise.
- 5. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential5 Application Management - New Challenges • Ensuring a quality end user experience and error free app deployment to iPads® , iPhones® , and Android™ devices. • No institutional knowledge of mobile app behavior or how they introduce risk to the enterprise. • New OS versions are released faster, making it even harder to keep up. Windows 10 Mid 2015
- 6. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential6 Survey – Application Management Challenges What is your biggest challenge in delivering quality applications to the user community quickly?
- 7. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential7 Management of the Enterprise Application Lifecycle License optimization & Compliance Enterprise App Store Planning and Preparation
- 8. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential8 Overview of latest release
- 9. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential9 Process for Application Readiness Deliver Consistent and Reliable Applications for All Devices Deploy Fix, Package, and Test Plan Assess Compatibility Rationalize Identify Identify applications and new requests Validate and eliminate redundancy Determine compatibility for the target environments and packaging formats Plan resources required Package and test for target environments Publish application for deployment ProcessManagementandReporting
- 10. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential10 Gain Control Manage Ensure Manage apps consistently in an increasingly complex environment Ensure quality and supportability across more browsers, devices, OSs Improve operational efficiencies Improve customer satisfaction Accelerate business outcomes through software What can an AdminStudio Suite do for You? Reduce time for testing and rollouts Support packaging and assessment for many different application formats Application Manager Application Packager Director of IT
- 11. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential11 Packs and Products Powers the Application Readiness process • Predictable Deployment in Increasingly Complex Environments • Reduce the time and effort involved in packaging applications • Improve compatibility and service quality of applications • Accurately scope and budget for service transitions Benefits Capabilities • One process for planning and delivery of physical, virtual, and mobile applications • Application Manager and centralized application catalog • Unified Application Compatibility Reporting and Issue Management • Virtualization compatibility testing and conversion of physical applications to leading virtualization formats • Support for iOS and Android apps and mobile application risk assessment • Virtual Desktop Infrastructure (VDI) Assessment
- 12. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential12 New Capabilities • Streamline Delivery of Mobile Apps – Import internal Android mobile apps, and public links from Apple® App Store and Google™ Play to prepare and manage mobile apps consistently with other application formats. • Test Mobile Apps for Device and OS Compatibility – Automate compatibility testing of mobile apps for error free deployment to iPads®, iPhones®, and Android™ devices. – Proactively test mobile apps for OS compatibility to discover which apps are ready for the next iOS or Android update. • Assess Mobile Apps for Risky Behavior and Compliance with Enterprise Policies – Identify mobile apps that display behaviors that may introduce risk to corporate security and data privacy.
- 13. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential13 Application Readiness Dashboard an Enterprise View • Manage apps consistently across formats • Mobile apps • Virtual apps • Windows MSI
- 14. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential14 Mobile App Dashboard – iOS • What features are mobile apps using? • Which apps are compatible with: – devices – operating systems – enterprise policies
- 15. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential15 App Portal – Universal Enterprise App Store IT maintains control and governance while employees browse, request and receive applications when and where they need them • Universal app store for physical, virtual and mobile applications • Software leasing and license re-harvesting • Business approval workflows • Reduces help desk calls by 20% • Removal of manual processes and delays
- 16. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential16 New Capabilities: Support for Mobile Applications • Universal enterprise app store for desktop and mobile apps – Recommend apps for mobile devices – Request mobile apps from desktop – Supports internally built and public store apps (iOS & Android) – VMware AirWatch Mobile Device Management Integration • Shop the app store from mobile devices – Browse and request mobile apps – Simple request and documentation
- 17. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential17 New Capabilities: IT Service Management Integration • App Portal Interface Integrated with the Service Desk – Single user experience for requesting IT services • Delegate Approvals to Existing ITSM Systems – Flexible to meet the needs of unique customers – Leverages their investment in existing approval workflows • Automatically creates incidents for proactive support – Open, update and close incidents – Route and escalate incidents – Invoke additional processes
- 18. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential18 Software License Optimization solution enabling organizations to maintain continuous license compliance.
- 19. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential19 FlexNet Manager Suite Optimal$ $Over-Licensed Out of Compliance Software License Optimization
- 20. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential20 FlexNet Manager Suite
- 21. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential21 Client Management Mobile Management Virtual Desktop Management IT Service Management Universal Enterprise App Store Packaging – Compliance – Automation – Governance
- 22. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential22 Key Integration Benefits • Unifies software request, application packaging, deployment and license management processes • Continuous license compliance and governance • Eliminates license overbuying and improves Software License Optimization • Automates compatibility testing and streamlines Application Readiness • Rapid availability and provisioning of apps • Labor savings, Faster service delivery, and reduced costs
- 23. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential23 $111,222 $222,216 $323,556 $351,820 $17,796 $124,661 $135,893 $55,370 $- $50,000 $100,000 $150,000 $200,000 $250,000 $300,000 $350,000 $400,000 IT App Provisioning Costs IT OS Deployment Costs User App Provisioning Costs User OS Deployment Costs 3-Year Labor - Current Labor Savings: App Portal + FlexNet Manager Suite Self-service and automation of entitlement checks enable productivity gains for both IT and business users
- 24. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential24 Faster Service Delivery: App Portal + AdminStudio 2 0 1 2 3 4 5 Current State With App Portal Standard SW Completion Time (Hours) Request Approve Assign License Deliver 0 10 20 30 40 50 Current State With App Portal Non- Standard SW Completion Time (Days) Request/Approve Procure Package Assign License Deliver Automation of the enterprise application lifecycle improves operational efficiency and improves service delivery.
- 25. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential25 Reduced Costs: App Portal + FlexNet Manager Suite $900.2 $927.2 $955.0 $803.7 $654.4 $423.0 $0 $200 $400 $600 $800 $1,000 $1,200 Year 1 Year 2 Year 3 Value of Unused Licenses ($Thousands) Unused Software Value - Current Unused Software with Solution As-Is, $171.11 With App Portal and FlexNet Manager Suite, $8.56 $0.00 $20.00 $40.00 $60.00 $80.00 $100.00 $120.00 $140.00 $160.00 $180.00 Cost per Product Reclamation Ongoing license reclamation allows organizations to eliminate software waste while reducing administrative overhead
- 26. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential26 1 Read the white paper: Achieving Application Readiness Maturity http://learn.flexerasoftware.com/AR-WP-Achieving-Application- Readiness-Maturity Contact Flexera or a Business Partner to discuss the next steps North America: 800-809-5659 Europe, Middle East & Africa: +44 (0) 870 873 6300 Asia-Pacific: +61 3 9895 2000 2 3 Try AdminStudio – Download the Free Trial www.flexerasoftware/adminstudio Webinar Recording: Watch it now http://learn.flexerasoftware.com/AR-WBNR-Streamlining-Application-Readiness-Process
Editor's Notes
- Q&A Questions Robert -
- Vendors are releasing updates more frequently – 30% of applications require updating and redeployment annually Growing demand for IT responsiveness to changing business priorities- business leaders want to adopt new technology quickly and users demand faster application delivery Increasingly heterogeneous computing environment - applications, deployment types and devices in the organization – physical, virtual, and mobile applications. Required to ensure continuous licensing compliance, optimize software investments and future-proof against the risks and costs of constantly evolving technology
- Automated Approval, based on WHO the end user is (Role, AD, Language, OU) and WHAT has been requested Uses SCCM 2007 or 2012 with Advanced SCCM client, or Altiris to deliver packaged applications
- Address the enterprise need to service applications consistently for both Windows and mobile devices and give employees a single integrated process to request apps across all devices with one check out process. Survey Analysis: What IT Leaders Need to Know About Employee BYOD Attitudes in the U.S. Published: 1 May 2014 Organizations have not standardized management and security policies across third-party and internal apps and lack a uniform inspection, distribution and updating mechanism for the apps being used by employees. Email approval requires VPN access
- Out of the box Integration with ITSM systems takes advantage of current enterprise investments and the large customer footprint that exists with industry leaders. App Portal Workflow can create ITSM Incidents based on the following events -On submit no Approval -On submit Approval -Update Existing Incident -On request Approval -On Request Rejected -On Submit for Install -On Submit for Uninstall -On Success Install -On Fail Install -On Success Uninstall -On Fail Uninstall -On Check Status
- App Portal gives your employees a great app store experience even when the enterprise environment is growing more complex. IT delivers reliable applications using AdminStudio and saves on software licensing costs with FlexNet Manager Suite. understands what device(s) are used and shows apps for the current device and other devices registered to the user. The ultimate in end user convenience, visit one place to request apps to any and all of their devices Any app type, any deployment model MSI apps can be provisioned to a laptop and VDI instance Mac apps can be provisioned to Mac devices Virtualized apps can be provisioned to a laptop and VDI/Remote Access Mobile apps can be provisioned to a mobile device Web and SaaS user accounts can be provisioned User can install, remove, validate, and replace apps for all their devices The need to support multiple storefronts / portals is reduced or eliminated. The end user now has a single place to visit for application requests and a single place to review their installed apps across devices. User can install, remove, validate, and replace apps for all their devices. The experience is flexible and convenient for the end users.
- Self Service Ability (using the App Portal) eliminates a typically manual process of finding an application, getting it approved and delivered. Actual sourcing is outside scope for now. Typical process, before the app portal involves the end user contacting the help desk and the help desk person goes through a steeple chase to find out: Who are you? What is your machine name? What product do you need? Why do you need it? What support and inventoried alternates might there be? Who is your supervisor or P & L responsible person who will approve? What is your budget Code? Where can I find a properly packaged version of your needed software in the desired language How am I, as a help desk person, going to ensure this request and result is tracked? The list goes on We always let the prospect identify most of the above list (with a little prompting) Automated License reclaim The App Portal combines Software Metering Data (when a product was last used) with Software Inventory data (What is installed where NOT an indicator what you own) and SMTP email to enable administrators to launch massive reclaim campaigns so that end users receive variable field emails asking if they will select a link to uninstall unused software so it can be repurposed by others. We get an 80% uninstall link selection on the first pass. If the App Portal at volume costs $10 – 12 per machine and we cover an average of $100 of software on each machine we have a 10x return. Some customers are already doing reclaim but it’s difficult to manage, does not track and is unfriendly to the end user.
- Self-service and automation of entitlement checks enable productivity gains for both IT and business users
- Automation of the enterprise application lifecycle improves operational efficiency and improves service delivery.
- Ongoing license reclamation allows organizations to eliminate software waste while reducing administrative overhead