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1. General PC Maintenance and
Troubleshooting

2. Top Five PC Problems
• 1. E-Mail (Sending/Receiving)
• 2. Network Connectivity (User Logons)
• 3. Issues With the “Green Screen”
• 4. Printer Issues
• 5. “The Blue Screen of Death”

3. Characteristics of Virus and Spyware
• Extremely Slow Processing
• Inability to open programs
• Internet Homepage gets changed
• Constant redirection to unscrupulous websites
• Phishing/Scamming emails sent to your inbox

4. Ways to keep your PC running smoothly
• Reboot at least once a week
• Run a virus scan and update once a week
• Defragment your PC once a month
• Run disk clean up once a month
• Run spybot once at least once a week

5. How to Defrag your PC
• Left click on Start
• Choose Programs, Accessories, System
Tools, and Disk Defragmenter
• Choose Analyze (it will tell you if you have
anything to defrag. or not)
• If you do, choose Defragment

6. How to use disk Clean Up
• Left click on Start
• Choose Programs, Accessories, System
Tools, and Disk Cleanup
• Choose the drive you want to clean (C drive)
• Let it scan
• Check all the boxes
• Click OK

7. How to use Spybot
• Left click on Start
• Choose Programs, Spybot: Search and Destroy
• Search for Updates (found on left side)
• Check boxes and download all updates
• Choose Safer-networking #1 (it is fast)
• Choose Search and Destroy and Check for Problems (found
on left side)
• Infections will appear in red
• If you have infections, mark them (with a checkmark) and
choose Fix Selected Problems

8. Websites of Interest
• Anti-Virus
• www.grisoft.com
• Spybot Search and Destroy
• www.safer-networking.org
• Adaware SE
• http://www.lavasoftusa.com/software/adaware/
• FIX YOUR PROBLEM WITH FIXSMITH
• Toll free USA :- 1-877-255-3353
• Toll free UK :- 808-234-0723