Harmony in the Workplace Participant Guide.5.27.15

Copyright © 2014 by National Able Network ®. All Rights Reserved
Participant Guide
You
Organizations
Teams
Name: __________________________

A Harmonious Workplace
Basic Definition:
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
3 Main Areas:
 Workplace Environment
 Managerial Factors
 Employee Factors
List potential consequences of a negative workplace:
Employee
Factors
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
Management
Factors
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
Workplace
Environment
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
HA!!
. .

Benefits of a Harmonious Work Environment
 Increased productivity
 Teamwork mentality
 Reduced absenteeism
 Higher employee morale
and job satisfaction
 Increased openness to
learn new skills
 Employee retention
 Positive return on
investment
When employees feel an organization is interested in their overall well-
being, they are more motivated, productive and have stronger feelings of
loyalty to the organization.
In a safe environment, employees will only have to
focus on giving their best.
Key Managerial Strategies
 Proactive, Transparent Communication
 Role Modeling - Be the Example
 Team Building
 Problem and Conflict Resolution
List the benefits of:
Proactive Communication:
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________

Role Modeling Desired Behavior:
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
Promoting Individual Professional Development:
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
Team Building:
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
What Questions Do Great Managers Ask?
1. _______________________________________________
2. _______________________________________________
3. _______________________________________________
4. _______________________________________________
5. _______________________________________________
List the benefits of (continued):

Managers in the workplace have a unique role to play with multiple and
continuously evolving responsibilities:
• Transparent Communication
• Role Modeling desired behavior
• Team Building
• Problem and Conflict Resolution
Build trust with employees by consistently “walking the talk.” You will gain
credibility when your actions are aligned with the values
and expectations you communicate.
Skills Employers Want
 Effective
listening, oral
communication
skills
 Excellent customer
service
 Time management
 Basic Skills:
Reading,
Writing,
Computation
 Job-specific
technical skills
 Team players
 Personal
management skills
 Ability to learn new
skills
 Efficiency

8 Qualities Employers Seek
1. ____________________
2. ____________________
3. ____________________
4. ____________________
5. ____________________
6. ____________________
7. ____________________
8. ____________________
Regarding the following, name three
(3) things YOU can do to improve
interactions at work -
With Your Supervisor:
1. ________________________
2. ________________________
3. ________________________
With Your Teammates:
1. ________________________
2. ________________________
3. ________________________
With Other Employees:
1. ________________________
2. ________________________
3. ________________________

Problem and Conflict Resolution
Two Things to Remember:
1. Problems and conflict happen ALL THE TIME.
2. They are opportunities to learn, improve relationships and the
organization.
5 Conflict Resolution Styles
1. Competing
_________________________________________________
_________________________________________________
_________________________________________________
2. Accommodating
_________________________________________________
_________________________________________________
_________________________________________________
3. Avoiding
_________________________________________________
_________________________________________________
_________________________________________________
4. Compromising
_________________________________________________
_________________________________________________
_________________________________________________
5. Collaborating
_________________________________________________
_________________________________________________
_________________________________________________

Goal: Develop the ability to utilize a variety of situations using different
conflict resolution approaches
Remain Calm
Seek First to
Understand
Complement different
approaches based on
situation
Be Proactive Identify the Problem
Use Effective
Communication,
Listening Skills
Commit to Resolving
Issue
Resolve Effectively Be Aware of Timing
Problem and Conflict Resolution Strategies
Conflict should be seen as an chance for growth. Conflicts
provide opportunities to better appreciate other perspectives,
clarify interests, strengthen bonds and discover different
approaches in addressing work issues.
Conflict Resolution
Which Style(s) Do You Use the Most?
1. ___________________________________
2. ___________________________________
3. ___________________________________

Multi-Generational Considerations
Generation Definition:
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
AVOID MAKING JUDGMENTS BASED ON
ASSUMED COHORT STEREOTYPES OR STYLE DIFFERENCES
Traditionalists
(Born before 1945)
Baby Boomers
(Born between
1946-1964)
Nexters
(Born after 2000)
Millennials
(Born between
1981-2000)
Gen X
(Born between
1965-1980)
Key Multi-Generational Strategies:
1. _______________________________________________
2. _______________________________________________
3. _______________________________________________

Challenges:
• Difficulty with ambiguity
and change
• Reluctant to challenge
management
• Uncomfortable with conflict
• May not speak up if they
disagree with others
• Work-life balance not
significant
Strengths:
• Stable
• Loyal
• Duty before pleasure
• Ambition is important
• Respects authority
• Responds well to direct
leadership
environment
Traditionalists
(Born before 1945)
Baby Boomers
(Born between
1946-1964)
Gen X
(Born between
1965-1980)
Millennials
(Born between
1981-2000)
Nexters
(Born after 2000)
Strengths:
• Driven
• Service-oriented
• Value supportive
supervisors
• Good team players
• Value job security, benefits
• Value continued learning
• Concerned about the
work environment
Challenges:
• Ambition is not significant
• Disapproves absolutes,
structure
• Not concerned with budgets
• Reluctant to go against peers
• Judgmental of those with
different perspectives
• Uncomfortable with conflict
Challenges:
• Impatient
• Limited “people” skills
• Cynical
• Limited team interaction skills
• May challenge management
inappropriately
Strengths:
• Adaptable
• Techno-literate
• Independent
• Not intimidated by authority
• Informal
• Thinks globally
• Thrives when given a lot to do
and the freedom to do it
Strengths:
• Work collectively
• Optimistic
• Tenacious
• Heroic in spirit
• Multi-tasking
• Technologically savvy
Challenges:
• Needs supervision,
structure
• Limited “people” skills
• Inexperience dealing
with difficult people
• Technologically
dependent
• Motivated by instant
gratification
Strengths:
• Confident
• Not afraid to ask questions
• Ambition is significant
• Personal well-being is
important
• Motivated by the “Big
Picture”
• Talent, results drive success
Challenges:
• Needs praise on specific
accomplishments
• Organizational commitment
only if in tangent with mission,
compensation
• Dependent on technology
• Focused on meeting individual,
social needs through work

Generational contexts create many different views of the world and how work is
perceived and performed. Many employees hold on to antiquated approaches
that can negatively impact building positive workforce relationships.
The knowledge of differing generational perspectives enables a more
encompassing means of addressing workplace conflicts and promotes the use of
each groups’ strengths to meet organizational goals.
Stress Management
Signs YOU are Experiencing Too Much Stress
1. ________________________________________________
2. ________________________________________________
3. ________________________________________________
4. ________________________________________________
What YOU Can Do to Minimize Stress
1. ________________________________________________
2. ________________________________________________
3. ________________________________________________
4. ________________________________________________
While some workplace stress is normal, excessive stress can interfere
with your productivity and impact your physical and emotional health.
Finding ways to manage workplace stress is about focusing on the one
thing that’s always within your control: YOU.

Time Management
Things that can Negatively Impact Time Management:
1. ________________________________________________
2. ________________________________________________
3. ________________________________________________
4. ________________________________________________
Things YOU can do to Improve Your Time Management:
1. ________________________________________________
2. ________________________________________________
3. ________________________________________________
4. ________________________________________________
While you are in the office, you are part of a diverse group, with
different backgrounds, values and duties,
occupying the same workspace.
A congenial, harmonious atmosphere can improve productivity and
make the workplace a more enjoyable place to be.
REMEMBER:
It is impossible to get everything done.
Any activity or conversation that is important to your success
should have a time assigned to it.

ADDITIONAL RESOURCES
Workplace Environments
Americans Still Lack Trust In Company Management Post-Recession Liz Drazen
http://www.maritz.com/Press-Releases/2011/Americans-Still-Lack-Trust-In-Company-Management-Post-
Recession.aspx
Managerial Factors
Effective Managers Earn Trust Quickly By Doing 5 Things Well Forbes.com
http://www.forbes.com/sites/glennllopis/2012/07/10/effective-managers-earn-trust-quickly-by-doing-5-things-well/
Team Building
How to Improve Teamwork in the Workplace Stephanie Watson
http://money.howstuffworks.com/business/starting-a-job/how-to-improve-teamwork-in-workplace4.htm
Employee Factors
Workplace Basics: The Skills Employers Want. Carnevale, Anthony P.; And Others
http://eric.ed.gov/?id=ED299462
Problem and Conflict Resolution
Seven Steps for Effective Problem Solving in the Workplace Tim Hicks
http://www.mediate.com/articles/thicks.cfm
Multi-Generational Considerations
Generation Diversity in the Workplace Hype Won’t Get You Results Jamie No1313tter
http://www.yourmembership.com/solutions/ym-whitepaper-generationaldiversity.pdf
How to Work for a Younger Boss (NBC Today Show video)
http://www.today.com/video/today/38445827#38445827
Stress Management
Coping with stress: Workplace tips Mayo Clinic Staff
http://www.mayoclinic.com/health/coping-with-stress/SR00030/NSECTIONGROUP=2
Time Management
10 Time Management Tips That Work Joe Mathews, Don Debo and Deb Percival
http://www.entrepreneur.com/article/219553
Time Management Beat Work Overload. Be More Effective. Achieve More (Time Management Quiz).
MindTools.com http://www.mindtools.com/pages/main/newMN_HTE.htm

NOTES

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