2. Confidentiality
• Reading the over 120 UCLA Hospital Staff saw celebrity health
records article, what training could you as a manager put into
place to avoid this situation? How can this training on
confidentiality be effective for the employees?
• The implementation of electronic health records has caused
an increase in concerns of professional practice in regards to
privacy, confidentiality, and security issues. Strauss (2012)
states The Health Insurance Portability and Accountability Act
(HIPAA) require that health care employers educate all their
workforce on the HIPAA privacy rule in 2003, and security rule
in2005, (p.55). But, we find there have been many instances
where health care employees have violated HIPAA legislation
to view patient records of prominent celebrities and
individuals. A workforce must take the responsibility of
maintaining a patients privacy which is critical to establishing
patient confidence in their healthcare organizations.
3. • As the manager of a healthcare organization, it is important
that I educate and train all my employees regarding the privacy
and confidentiality if patients and the consequences of
breaching a patients privacy. According to Wolper (2011),
Health employees, especially those that handle sensitive data
such as patient records, must have the ethical responsibility
and wisdom to uphold the laws that protect the appropriate
and authorized usage, access, and exchange of patient
information (p.389). There are many methods managers can
use to train and educate their employees on patient privacy
and security. Whether the manager is using computer
modules, discussions, role modeling, videos, or lectures. But,
whatever method the manager use for training they must
focus on what to teach, and the level of training and
information that is needed for each individual health care
worker.
4. • All healthcare workers should receive training; new and old
employees, on privacy and electronic security guidelines. The
training should consist of HIPAA and the legislation regarding
HIPAA, local state laws regarding patient privacy and security,
and the current employees policy on privacy and
confidentiality. This training should be continuous so that
employees can be current on any changes in legislation
concerning privacy and security laws, appropriate disclosures,
and disciplinary actions regarding breach of patient privacy
and confidentiality. As a healthcare manager, it is my
responsibility to educate and train employees on privacy and
security laws for patients so employees can be effective
through greater understanding of their expectations of how to
handle privacy laws and confidentiality of patients, enhance
their knowledge of state and federal laws and regulations, as
well as organizational standards and regulations related to
PHI. This provides an organizational culture of responsibility
for the protection of protection for patient privacy
(Strauss,2012).
5. References
• Strauss, L.J. (2012). Compliant HIPAA Training-
Where to begin? Journal of Health Care
Compliance, 14(6), 55-61. Retrieved from the
ProQuest database
• Wolper, L. F. (2011). Health Care
Administration: Managing organized delivery
systems (5th ed) Boston: Jones and Barlett
