EMBARK Director Jason Ferbrache slideshow presentation of the proposed 2020 Fiscal Year budget for Central Oklahoma's Transportation and Parking Authority. Video may be viewed at https://youtu.be/cDdr3hie1yM
2. Who We Are
EMBARK’s Family of Services
EMBARK
Bus Service OKC
Streetcar
Oklahoma
River Cruises
Downtown
Parking
Spokies
Bikeshare
3. What We’ve Done
A Year in Review
Additional Night
Service
July, 2018
OKC Streetcar
Launch
December, 2018
Sunday Bus
Service
January, 2019
Sheridan Walker
Capital
Improvements
September, 2018
4. What People are Saying
2018 Importance-Satisfaction (I-S) Analysis – Top Three
2018 Oklahoma City DirectionFinder® Survey administered by ETC, 10th Edition
81%
47%
24%
11%
37%
20%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Condition of City Streets Flow of Traffic & Ease of Getting
Around Town
Quality of City's Public Transit
System
Importance
Satisfaction
I-S Rating
I-SRank1
I-SRank2
I-SRank3
5. What People are Saying
Customer Response
On‐Board Customer Survey, February 2019, ETC Institute
36%
“Very Satisfied”
With Service
34%
“Satisfied” with
Service
22%
“Neutral” with
Service
6%
“Dissatisfied” with
Service
2%
“Very Dissatisfied”
with Service
Overall
Service
Ratings
19%
More weeknight buses
running until midnight
15%
More shelters at stops
21%
More frequent service
on weekends
18%
More frequent service
on weekdays
14%
Later weekend service
What improvement(s) would you
like to see in transit service?
6. Areas of Focus
Leading for Results
Health Wellness Growth Relationships
State of Good
Repair
Workforce
Development
Sustainable
Development &
Service Growth
Community
Relations
8. Age of the Fleet
The average age of our
fleet is 6.6 years.
Shelters & Stops New Signage
New “Public Parking”
signs added to the
outside of all EMBARK
garages.
38 stop improvement
complete with 22 new
shelters.
10. CDL Class
We’ve held 13 free CDL
training courses this year.
Hiring
38 new employees since
December and a 2.5%
vacancy rate in Bus
Operator Positions
12. Total Night Bus Ridership
# of Riders Per Service Hour (RPSH) vs. Cumulative Night Passengers
0
1
2
3
4
5
6
7
8
9
10
0
20000
40000
60000
80000
100000
120000
FY 15 FY 16 FY 17 FY 18 FY 19
Week Night Ridership RPSH
7.35
7.76
8.61
8.40
67,171
18,680
98,079
96,016
Current Night Routes Include: 005, 011, 13N, 022, 23N, and CIRC
102,650
8.08
13. Total Weekday Bus Ridership
# of Riders Per Service Hour (RPSH) vs. Average Weekday Passengers
0
2
4
6
8
10
12
14
16
18
20
7,000
7,500
8,000
8,500
9,000
9,500
10,000
10,500
11,000
11,500
FY14 FY15 FY16 FY17 FY18 FY19
Average Weekday Ridership Weekday RPSH
18.01 17.96
17.94
17.36
16.66
15.97
10,150
11,026
11,175
10,873
10,359
10,048
14. Sunday Ridership
Total Monthly Sunday Passengers
0
2000
4000
6000
8000
10000
12000
14000
January February March April
2,708
10,731
12,155
10,245
15. Streetcar Ridership
# of Riders Per Service Hour (RPSH) vs. Total Ridership
0
10
20
30
40
50
60
70
80
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
December January February March April
Weekday Ridership Weekend Ridership Cumulative RPSH
41,166
32,359
73,525
26,092
22,700
48,792
11,684
8,844
20,528
18,101
15,139
33,240
24.36
10.93
16.71
68.02
18,051
11,883
29,934
14.53
16. Alternative Transportation
Ferry and Bike Share
2015
2016
Total Bike Share Ridership
Annual Ferry Ridership
2015
2016
2015
2016
2015
2016
4,670
7,893
10,175
12,643
10,978
- 5,000 10,000 15,000
FY 15
FY 16
FY 17
FY 18
FY 19
(Est.)
12,988 12,308
14,526
16,073
12,327
13,475
0
5,000
10,000
15,000
20,000
FY14 FY15 FY16 FY17 FY18 FY19
Ferry Charter Specialty Total
(Est.)
17. New service to the NW Corridor
Bus Rapid Transit
New Programs
Holiday Service
Looking Forward
Services, Programs, & Events
Arnall Grant & EMBARK Well
6 Additional Service Days
18. Bus Rapid Transit
Project Timeline
BUILD Grant
Award
Announcement
Engineering
& Design
Project
Completion
NEPA
Clearance
Ground
Breaking
Dec
2018
2019
2020
2021
2023
19. Holiday Bus Service
12 Hours of Service
Six Additional Service Days
New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
21. Convention Center Garage
Project Timeline
OG&E Site
Vacated
Bidding,
Mobilization &
Project
Construction
Complete Demo &
Clean Up
Mar
2019
June
2019
Sep
2019
Sep
2020
Project
Completion
24. Open Streets 2019
Sunday Service Launch Streetcar Service Launch
Love the Loops
Engaging
Outreach & Promotional Events
25. Partnering
Community and Organizational Partnerships
Homeless Alliance
Curbside Chronicle
OKC Drug Court
Haul Pass – OKC Public Schools
Road Scholars
United Way