The 2018 State of Intranet in Russia Report
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76 companies that have intranets participated in the research in 2018. This is 25% more than last year. We are happy to see the growing number of participants every year. The research consists of 17 criteria, including intranet goals, team, top-management support, intranet and digital workplace expenses, personalization, social networking, IT technologies, mobile version etc. To learn more the full version of the report is provided below. If you have any questions, suggestions or criticism, please, contact me.
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The 2018 State of Intranet in Russia Report
- 1. THE STATE OF INTRANET AND DIGITAL WORKPLACE IN RUSSIA: 76 companies experience Elena Bogdanova 2018
- 2. I’m happy to present the results of the third annual intranet survey in Russia. 76 companies that have intranets participated in the research in 2018. This is 25% more than in last year. We are happy to see the growing number of participants every year. The research consists of 17 criteria, including intranet goals, team, support from top managers, intranet and digital workplace expenses, personalization, social networking, IT technologies, mobile version, intranet with high usage. I’d like to thank all the participants for being a part of our research! Sharing your experience is a great contribution into Russian intranet community development. Let’s keep developing together! Elena Bogdanova Rivelty.Intranet CEO e.bogdanova@rivelty.ru Welcoming
- 3. We help to create intranet and digital workplace, to relaunch it and breathe new life. We help to develop intranet concept, create prototypes, we help to choose the platform and the integrator, do workshops and create video about intranet. Rivelty.Intranet: What we do We develop an intranet industry in Russia. We share our cases, advices on our blog, on the Facebook, on conferences, co-organize intranet events, do researches, help companies and intranet managers to find each other. 1 2
- 4. Companies we worked with: X5 Retal Group,Gazprom Neft, AstraZeneca, Beeline, VTB Bank, EVRAZ, Transneft, DFI, Abbyy, etc. Rivelty.Intranet numerically №1 Elena Bogdanova is the only one specialist from Russia included in the list of intranet consultatnts First from Russia as a judge of «Intranet and Digital workplace awards» Russian companies participated in the intranet survey Years being a judge of the «Best Intranet Russia» award Employees use the intranets we created 16+ №1 7 100+ 120 thousands We helped our clients to get the budget for intranet development projects 200 mln rub
- 5. Any usage of the information from the research is allowed only with mentioning the author and Rivelty.Intranet. Applications for participation in the research of 2019, questions, suggestions and other comments are to be sent to Elena Bogdanova to e.bogdanova@rivelty.ru
- 6. RESEARCH PARTICIPANTS Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 7. Russian companies, Russian offices of international companies and CIS companies that have intranets (more than 80 representatives in total) participated in the research. 55companies 61companies 76companies Research participants 2016 2017 2018 Answers from 76 respondents were studied, 8 respondents were excluded from research (they couldn’t give answers to at least 50%of questions). Participants overlap in researches in 2016 and 2017 is 40% Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 8. Field 13% 13% 12% 11% 11% 8% 8% 8% 4% 4% 3% 3% 3% Retail Banks IT Finance, investments, consulting Metals, mining Telecommunication Factories Alimentary products and drinks Oil and gas industry Medical and pharmaceutical industries Public catering Public authorities Other 100% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 9. 14%50 000 – 100 000 Empl 9%more than 100 000 Empl Companies size 9%100 – 1 000 Empl 13%5 000 – 10 000 Empl 25%10 000 – 50 000 Empl 4%less than 100 Empl 26% 1 000 – 5 000 Empl 100% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 10. 34%3 – 5 years Age of intranet 7%1 – 2 years 35%6 – 10 years 17%more than 10 years 100% responded 7%less than 1 year Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 11. In 55% of companies intranet is available for 80-100% of employees. Access to an intranet 100% responded Available for 30% of employees Available for 30% – 60% of employees Available for 60% – 80% of employees Available for 80% – 100% of employees No data 55% 12% 18% 11% 4% Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 12. INTRANET GOALS AND TOP MANAGERS SUPPORT Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 13. Intranet goals 92% 89% 82% 75% 67% 68% 67% 61% 62% 62% 59% 73% 53% 47% 45% 46% 43% 46% 30% 39% 48% 37% 39% 30% 32% 30% 39% 30% 45% Company information sharing: news, announcements, events and so on Documents search Surveys Data search for business tasks resolving: guides and knowledge base Company benefits information Employee search Personal data access: my tasks, leaves, sick-leaves, projects, documents Corporate video translation Employee motivating: contests, gamification Online training Business process automation Projects support: project team’s pages, schedules, documentation Collaborative document work Support for departments and regional branches Communication with CEO: direct communication line, blogs Other Increased in 2018 2017 2018 100% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 14. Top managers of 91% of companies support intranet development. Top managers support Yes, at 100%YesPartial supportI don’t knowNo support 37% 4%5% 27%27% 96% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 15. Companies with high intranet usage Field Company size Age of Intranet Intranet creation 29% Banks and Finance 24% 24% IT Factories 65% 1 000 to 10 000 59% 3–10 years 35% More than 10 years 67% By their own efforts 20% With contractors 53% Have rewards 60% Have mobile version or have it in 6-month plan 78% Renovated their intranets 47% Have personalized intranets More than 50% unique visitors per day Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 16. INTRANET EXPENSES Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 17. Large companies with more than 10 000 employees (65%) plan to spend more than 5 million rubles for intranet development Money spent on intranet development in 2018 71% of companies plan to invest into relaunching their intranets into digital workplace 10 – 50 million rub5 – 10 million rub1 – 5 million rub500 000 – 1 000 000 rub Less than 500 000 rub 29% 25% 20% 20% 6% 85% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 18. INTRANET STRATEGY Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 19. 18%We don’t have 8%I don’t know Intranet strategy 25%We plan 2%We have a very detailed strategy 47% We have 96% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 20. Intranet strategy supports business strategy To a very large degree 22% A company has intranet strategy Intranet strategy supports business strategy in 66% of companies To a large degree 26% To some degree 17% 74% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 21. AWARDS Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 22. Awards 20% of companies took prizes in Best Intranet Russia. 8% of companies have 2 and more prizes. Less than 2% took an international prize. 29%Have awards 71%Do not have any awards 100% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 23. Intranet’s age is 6–10 years — 46%. Easy to find information in the intranet — 73% of companies. Employees of 64% of companies can upload local news, 95% of companies let to comment the news. 41% have rules of content archiving and removal (25% on average). 91% renovated their intranets. 83% more often than others evaluate effectiveness (76% on average). Winners portrait 14%Retail 14%IT 18%Metals, mining 36%Banks and finance Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 24. INTRANET TEAM Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 25. 35% 25% 15% 8% 7% 6% HR Internal communication PR Internal communication Other IT department HR department Marketing Project office Knowledge management unit Business unit The main intranet owner The main intranet owner is Communication as in international practice. 1% 1% 1% 94% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 26. 52% 27% 21% 14% 14% 11% 11% 8% 5% 5% IT department No co-owners HR department PR Internal communication HR Internal communication Several units Marketing Knowledge management unit Business unit Project office Change management unit IT department is co-owner at 50% of companies. HR unit is co-owner at 20% of companies. Intranet co-owners 0% 86% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 27. Intranet team Most often an intranet team includs HR and PR specialists (the main intranet owner is Communication). IT-administrator is on the second place with 54% (IT department is intranet co-owner number one at 50+% of companies). Companies that have Intranet manager being awarded 2 times more often, than companies without (66% against 28%). Only 6% have usability expert. Teams with usability expert usually have a designer too. Those are companies with 1 000 to 10 000 employees. 57% 54% 49% 38% 36% 18% 11% 6% HR or PR specialist IT administrator Intranet manager Content writer Developer Designer Other Usability expert 94% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 28. 1 employee manages (40 hours per week) the whole intranet in 49% of Russian companies. 42% companies — 2 to 5 employees. Intranet team size Only 8% of companies have more than 6 employees. Less than 1 34% 21% 15% 1 2 3 4 5 6-10 11-25 26-100 7% 7% 7% 6% 1% 1% 93% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 29. PERSONALIZATION Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 30. 35% of companies use personalized content based on a set of criteria (position, location, field). This corresponds to the data of 2016 Research. Personalization 31% plan to implement personalization in future. Yes, it works well 6% 26% 3% 31% 33% 1% Yes Yes, but it doesn’t work We are just planning No I don’t know 94% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 31. CONTENT Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 32. How easy to find information on the intranet Very easy 1% 51% 33% 8% 1% 4% Easy Comes down to luck Difficult Very difficult I don’t know 94% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 33. In 46% of companies users can publish local news. Local news published by users Yes, it works well 8% 31% 7% 13% 41% Yes Yes, but it doesn’t work We are just planning No 93% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 34. Users can leave comments Writing comments is available on 67% of intranets, for 10% out of them it doesn’t work. 30% of intranets don’t have this function. Yes, it works well 25% 33% 10% 6% 26% Yes Yes, but it doesn’t work We are just planning No 94% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 35. Not more than 10 users can publish content in 58% of intranets. How many users can publish content 42% of companies still prefer centralized content support. 1 10% 27% 21% 30% 10% 2% 2 – 3 4 – 10 10 – 100 100 – 1 000 Over 1 000 93% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 36. Only 25% of companies have archiving and removal policy. 70% out of them have intranet manager. Company has content goverment process Yes, it works well 50% 13% 10% 3% 21% 3% Yes Yes, but it doesn’t work We are just planning No I don’t know 92% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 37. SOCIAL NETWORKS Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 38. IT department (16%) and retail (13%) use social networks more often than others. Social networks Banks use it less than others (25% of answered «no»). Yes, it works well 45% Yes Yes, but it doesn’t work We are just planning No I don’t know 6% 1% 27% 15% 6% 93% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 39. TECHNOLOGIES Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 40. IT technologies for Intranet The most popular IT solution for intranet in 2016 and in 2017 were products from Microsoft (different versions of MS SharePoint). The second in the list is – company’s own developed platform (26%). The third are products from 1C-Bitrix. The Telegram usage had a noticeable growth up to 11%. The Office cloud solutions percentage in the international research is 3 times greater and keeps increasing. Skype for business is used 2 times more often outside Russia. 35% 31% 19% 13% 19% 4% 7% 7% 6% 6% 6% MS SharePoint 2013 Own design Skype, Skype for Business, MS Lync MS SharePoint 2010 Other Bitrix24 1C-Bitrix: Corporate Portal MS SharePoint 2016 Telegram Office 365 MS SharePoint 2007 Facebook workplace Yammer 2% Jive Cisco Jabber DaOffice 30% 26% 24% 17% 16% 13% 13% 13% 11% 9% 6% 4% 4% 4% 3% 3% 2017 2018 92% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 41. 55% responded One third of companies that use SharePoint products plan to update. MS SharePoint version updating plans 12% want to change the platform. We have the last version 7% 31% 12% 2% 24% 5% 19% No No, we plan to try another platform Yes, to 2013 version Yes, to 2016 version Yes, to SharePoint Online I don’t know Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 42. MOBILE INTRANET Research participants1 Intranet goals, usage, support from head managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 43. Comparing to the last year results, the amount of intranets with mobile versions has increased on 6% to 30%. 40% of companies plan to implement it (as mentioned in the last year’s report as the main priority of development). The amount of mobile versions forbidden by security decreases for the 3d consecutive year: Mobile intranet 2016 — 14%, 2017 — 10%, 2018 — 6%. For comparison: 46% of companies outside Russia already have mobile intranets, 30% plan to have. Available 30% 10% 15% 15% 6% 15% 8% Planned for the next 6 months Planned for the next year Planned for the next 2 years Forbidden by security Not planned Other 93% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 44. 70% 41% 39% 37% 33% 30% 24% 20% 20% 15% 9% 7% 4% 4% News Employee directory Corporate video Search Internal social networks Other Notifications and subscriptions Business processes Personalized tools Project information Business analytics Reporting I don’t know Working hours, presence and absence registration Intranet sections available from mobile version 61% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 45. Barriers for mobile version implementation 54% of Russian companies define IT security risks as the main barrier for mobile version implementation. Outside Russia the main obstacle is absence of IT-solutions (45%), IT security risks is the second in the list (30%). 54% 25% 23% 21% 17% 17% 17% 8% 8% IT security risks Lack of human resources Lack of economic resources Insufficient internal competence Insufficient support from CEO Technology immaturity Absence of IT-solutions Insufficient usefulness/ importance Insufficient external Other 2% 63% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 46. DIGITAL WORKPLACE Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 47. Digital workplace 80% of companies plan to develop their intranets towards digital workplace. One third out of them haven’t started working on it yet. Another one third is studying existing tools. Only 12% of companies are implementing digital workplace already. 26% 25% 18% 12% 7% 4% 4% 3% Haven’t launched Studying trends and tools We don’t plan Currently implementing Working out the technical aspect Studying suppliers Requesting information and offers What’s a digital workplace? 89% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 48. Companies that plan to implement digital workplace Area Employees Intranet expenses in 2018 Age of intranet 17% Metals, mining 14% Retail 14% Banks 28% 1 000 – 5 000 31% 10 000 – 50 000 25% 50 000 – 100 000 30% 1 – 5 million rub 30% 5 – 10 million rub 77% 3 – 10 years Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 49. 35 days Digital workplace concept We do pre-development works. Design of the concept includes digital workplace objectives and tools definition, project road map, prototypes for the main intranet modules and technical requirements in 35 days. This is 2-3 times faster than client can do, as our experience shows. What Rivelty.Intranet does 1. Stakeholder’s interviewing 2. Gathering user experience based on Personas method 3. Developing intranet navigation 4. Preparing prototypes and design layouts for the main page and 5-7 key pages 5. Preparing business requirements for 10 modules or tools The result Read more Report (40-50 pages, pdf) 1. User’s portrait for key intranet Personas 2. Intranet objectives, tools for groups of users 3. Concept of intranet navigation 4. Project road map 5. ROI calculation 6. Recommendations on project team structure 7. Description of the process of intranet developing and support Prototype design 1. The main page 2. User’s profile 3. 5-7 key tools Business requirements 1. Key tools functions description 2. Recommendations for platform selection
- 50. INTRANET RELAUNCH Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 51. Intranet relaunch 80% of companies have their intranets relaunched at least once. Every 3 years 10% 31% 39% 20% Every 3-5 years Every 6-10 years Never 92% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 52. Relaunch reasons The main reason for an Intranet relaunch is appearance of new objects. In the second place are technical reasons: switching to a new version of platform, technical limitations of the current platform. 53% 29% 25% 24% 20% 13% 11% 7% New objects Switching to a new version of platform (e.g. MS Sharepoint 2013 to MS Sharepoint 2016) Technical limitations of platform Intranet turned into a dump of irrelevant information Organizational changes of company New intranet manager Other New design Wasn’t implemented 2% 72% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 53. Relaunch duration Less than 6 months 57% 6-12 months 1-2 years 2-5 years 4-5 years 9% 26% 4% 4% More than a half of companies manage with Intranet relaunching in less than one year. 26% of companies spend 1–2 years for relaunching. 69% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 54. 45 days Audit and Intranet relaunch concept We provide explicit audit and give recommendations for effective intranet relaunch. What Rivelty.Intranet does 1. Stakeholder’s interviewing 2. Gathering user experience based on Personas method 3. Intranet usability testing 4. Information architecture and intranet navigation analysis 5. Intranet support models analysis 6. Intranet maturity benchmarking, comparison of companies inside (100+ companies) and outside Russia (200+ companies, collaboratively with IntraTeam benchmark, Denmark) The result Report Read more Report (70-80 pages, pdf) 1. User’s portrait for key intranet Personas 2. Intranet objectives, tools, stakeholders demands 3. Role model, personalization requirements 4. Concept of intranet navigation 5. Project road map 6. ROI calculation 7. Recommendations on project team structure 8. Intranet maturity benchmark in compare with Russian and international companies 9. Intranet development recommendations on 26 criteria Prototypes and design 1. The main page 2. User’s profile 3. 5-7 key pages Business requirements 1. Key tools functions description 2. Recommendations for platform selection
- 55. CONTRACTOR ENGAGEMENT Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 56. Intranet development 56% of companies involve contractors to some extent. By contractor 10% 46% 42% 1% In tandem with contractor By ourselves No data 93% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 57. Why contractors are involved Top-3 tasks remain the same comparing to the last year. Contractors are involved for audit 10% more often. Usability testing is increasing the 3d consecutive year (3% in 2016, 15% in 2017, 21% in 2018). 74% 66% 61% 50% 45% 42% 39% 37% 24% Development Technical support Technical solutions implementation: MS SharePoint, Bitrix.Corporate portal etc. Technical documentation development Portal structure development: navigation, site map Migration of the content Prototyping Designing and portal presentation brand book Intranet development concept 24% 21% 21% 21% 21% 18% 16% 11% Intranet audit Usability test Training Description of processes planned to be automated Functional requirements definition Analysis of demands: customer interview, user polling Video content creation Control of quality of implementation Top 3 tasks for contractor Increased in 2018 Other tasks 50% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 58. 15 days Intranet benchmarking and ROI calculation Senior managers prefer quantitative information and comparison with other companies. Together with our international partner IntraTeam we compare the existing intranet with 200+ companies from other countries. We provide 0 to 100 scale rating of intranet maturity followed by development recommendations. We give our help to calculate the ROI of intranet or digital workplace implementation. What Rivelty.Intranet does 1. Stakeholder’s, content manager’s and IT representative’s interviewing 2. Intranet statistics indicators assessment 3. Analysis of intranet’s usability and productivity 4. Responding 299 questions together with an intranet team 5. 26 criteria intranet assessment, such as search, content, functional capacities, ROI, team, technical development, usability, navigation, design etc. 6. Preparing recommendations on each criteria The result Read more Report (70-80 pages, pdf) 1. Intranet maturity assessment: general and specific for each from 26 criteria 2. Comparison with other companies of same industry (best practices in Russia and globally) 3. Recommendations for each criteria 4. ROI calculation 5. Recommended plan for fast achievements
- 59. DEVELOPMENT PRIORITIES Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 60. Top 5 development priorities for the next 1.5 years 62% 33% 29% 25% 29% Usability works Digital workplace developing Company’s business processes automation New services development Mobile version launch 69% 42% 39% 39% 31% 2017 2018 88% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 61. 20% 9% 22% 16% 11% New technology solution or version upgrade Dashboards creation Knowledge-base creation Intranet audit Integration with company’s business systems 21% 18% 18% 18% 13% 16% 16% 11% 4% 4% 9% 7% 7% Involvement of CEO’s into intranet Innovation management System of project management or project dashboard implementation Effectiveness evaluation Larger data processing Regulatory documentation development Cloud migration Other Information security Social network implementation 13% 12% 12% 12% 9% 9% 6% 4% 4% 3% 4%Implementation and promotion of video on intranet 1% 2017 2018 11% Other development priorities for next 1.5 years 88% responded Research participants1 Intranet goals, usage, support from top managers 2 Intranet expenses3 Intranet strategy4 Awards5 Intranet team6 Personalization7 Content8 Social networks9 Technologies10 Mobile intranet11 Digital workplace12 Intranet relaunch13 Contractor engagement14 Efficiency calculation15 Development priorities16
- 62. Consulting: one-time, packages We answer questions on intranet designing, developing, implementation and assistance. We select examples of the best experiences. We persuade head managers of the need of intranet development. We train staff. Designing 1. Thechnical specification 2. Prototyping of Intranet 3. Intranet design 4. Project planning 5. IT platform selection 6. IT intagrator selection 7. Budget analysis of the project 8. Supervision of IT integrator work Implementation Intranet modules testing, users scripts check. Read more Launch and involvement 1. Users involvement plan and intranet promotion 2. Designing of brandbook, rules and policies, intranet support rules 3. Clear guidance 4. Intranet team and users training 5. Master classes and workshops for content managers
- 63. Elena Bogdanova Project manager Rivelty.Intranet CEO, the first Russian consultant appeared in international list of intranet consultants e.bogdanova@rivelty.ru Survey team Nadezhda Sholokhova Survey preparation and conduction Intranet projects manager n.sholohova@rivelty.ru Anna Golubikhina Analytics Intranet projects manager a.golubikhina@rivelty.ru Evgeniy Taroev Design Anna Zhukovich Translation