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The 2017 State of Intranet in Russia Report

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Survey findings from 61 Russian companies:
- Intranet tasks
- Daily unique visitors
- Awards
- Content personalisation
- Intranet team workload
- Intranet owner and co-owners
- Intranet manager
- How many people publish content
- Technology used for Intranet and Digital workplace
- Mobile Intranet
- Instruments for top managers
- Intranet development: in-house vs contractor
- How often companies relaunch Intranet?
- Performance evaluation and Intranet ROI
- Development priorities for next 1.5 years

Published in: Technology
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The 2017 State of Intranet in Russia Report

  1. 1. State of Intranet in Russia Elena Bogdanova Survey findings from 61 companies The 2017 Report
  2. 2. Any use of materials of this report is only permitted with the reference to the author and Rivelty.Intranet If you want to participate in the survey in 2018 or if you have any questions, suggestions or criticism, contact Elena Bogdanova: e.bogdanova@rivelty.ru
  3. 3. Rivelty.Intranet companies61 More than 60 Russian companies and international companies operating in Russia participated in the survey Convergence with the participants of 2016 study 40%
  4. 4. EMPLOYEES 1,000 to 5,000 23% 10,000 to 50,000 23% 5,000 to 10,000 21% 100 to 1 000 17% 50,000 to 100,000 100,000+ 50 to 100 10% 3% 3%
  5. 5. Consumer goods Transportation, logistics, aviation 28% Banking, financial services, insurance 16% Information technology 10% Energy, oil, gas Marketing, advertising Retail 7% INDUSTRIES 7% 5% Metals, mining 5% Science, education 5% Telecommunication 3% Services 3% Chemicals 5% Other 3% 3%
  6. 6. Response rate 95%AGE OF INTRANET 3 to 5 years 1 to 2 years6 to 10 years 10+ years Under 1 year 33% 26% 18% 14% 9%
  7. 7. Response rate 95%INTRANET ACCESS 80 to 100% 60 to 80% 63% 18% 30 to 60% under 30% 11% 11% Companies that participated in the study differ by industry, size, intranet access and experience of intranet use. Participants of the study, therefore, can be considered to be a representative group and results of the study are illustrative
  8. 8. Broadcasting company's news Corporate video broadcasting HR information Document collaboration Employee profiles search Project collaboration Business process workflow Other Document search Non-material motivation (contests, gamification) Search for information for work Online training Surveys and polls Company's business units and branches support Executive support 89% 45% 63% 32% 73% 39% 48% 5% 75% 43% 61% 30% 68% 39% 45% Response rate 93%INTRANET TASKS
  9. 9. DAILY UNIQUE VISITORS 51+% 20 to 30% 40 to 50% 30 to 40% 10 to 20% Under 10% 13% 15% 15% 2% Response rate 95% 18%37% In 37% of companies more than half of their employees visit intranet daily In 55% of companies there is a high rate of Intranet traffic (more than 40% of unique users daily)
  10. 10. COMPANIES WITH HIGH INTRANET TRAFFIC (40-50% and 51+% unique visitors daily) 1,000 to 10,000 employees 64% Information technology 16% Financial companies Age of intranet: 3 to 10 years 40% In-house team Resources for development and support 50% Using a contractor 50% Intranet development and support 68hours per week 64% High rates of Intranet daily use prevail in the companies with 1,000 to 10,000 employees and intranet age from 3 to 10 years
  11. 11. AWARDS
  12. 12. INTRANET AWARDS 25% «Best Intranet Russia» award Do not have 64%36% 36% of the companies have Intranet awards in Russian and international competitions 25% of the companies have «Best Intranet Russia» award Less than 5% of companies have the international awards Have
  13. 13. WINNER PROFILES Financial companies 28% Intranet age: 3+ years IT companies 12% Telecommunication companies 20% 86% The awards are more likely to be won by the companies with more than 3 year experience of Intranet use. Mainly those are companies from finance, IT or telecommunication industries
  14. 14. CONTENT PERSONALISATION
  15. 15. CONTENT PERSONALISATION Response rate 95% Do not 74% Do 26% 26% of companies use content personalisation: by geography, position or role of user. It’s negative trend compare to 36% in 2016
  16. 16. CONTENT PERSONALISATION Under 5,000 employees Metals and mining companies 13% IT and Financial companies 54% Internal communications 67% MS Sharepoint 58% 73% Content personalisation is more common for the companies whose employees work in front of a computer (IT and finance companies - 54%) and in manufacturing companies. 73% of those companies have less than 5,000 employees
  17. 17. INTRANET TEAM
  18. 18. INTRANET OWNER Response rate 95% IT 11% Internal communications 61% Marketing 7% 5% Other 9% Education and Resource Development 4% Human Resources 4% Project office The most common Intranet owner is internal communications (61%)
  19. 19. INTRANET CO-OWNERS Response rate 91% IT 21% Internal communications 14% Marketing 2% Business unit 5% No co-owners 39% Education and Resource Development 7% Human resources 11% Most often co-owner is an IT department (21%), Internal communications come second (14%) Only in 5% of companies business unit is an Intranet co-owner
  20. 20. Response rate 93%INTRANET TEAM IT administrator PR specialist Developer Usability specialist Intranet manager Designer HR specialist Other 71% 38% 45% 11% 48% 21% 43% 7% In 70% of companies there is an IT administrator in Intranet team 48% of companies have an Intranet manager. It can be assumed that in the rest of the companies this role is taken by PR or HR specialists
  21. 21. Intranet age: over 3 years 1,000 to 50,000 employees 73% COMPANIES THAT HAVE INTRANET MANAGER IT companies Oil and gas companies 15% 15% Finance companies 19% 69% Companies of finance, IT and oil and gas industries are more likely to have an Intranet manager In 69% of companies that use Intranet for more than 3 years there is an Intranet manager. It can be assumed that it takes some time to realise the need for an Intranet manager
  22. 22. COMPANIES THAT HAVE USABILITY SPECIALIST Under 1,000 employees Intranet age: 6+ years 40% 60% IT companies 40% Only 11% of companies have a usability specialist despite the fact that a key priority of Intranet development is usability (62%, look at «Development priorities» section, page 50) The presence of a usability specialist is more common for IT companies with less than 1,000 employees and the experience of Intranet use of more than 6 years. There is always a usability specialist among IT company's staff who can easily be engaged in Intranet project. In small companies they pay greater attention to details than in bigger ones
  23. 23. INTRANET TEAM WORKLOAD PER WEEK Response rate 77% 50 hours 61 hours 68 hours 65 hours 63 hours 78 hours 2017 2016 Average workload Over 51% users daily use intranet Intranet with content personalisation On average, companies spend 50 hours per week to support and develop Intranet The companies that have personalised content spend 60 hours per week, and the companies with high attendance rate 70 hours per week
  24. 24. Average number of hours 10 50 64 49 26 Under 100 100–1,000 1,000–5,000 5,000–10,000 10,000–50,000 50,000–100,000 71 Response rate 77%INTRANET TEAM WORKLOAD PER WEEK On average, companies spend 50 hours per week to support and develop Intranet On average, Intranet team in Russia consists of 2 staff members regardless of the company's size
  25. 25. HOW MANY PEOPLE PUBLISH CONTENT Response rate 95% 33% 4 to 10 19% 2 to 3 9% 1 9% 100 to 1000 30% 10 to 100 Centralised support Decentralised support 27% Financial companies In Russia more than 60% of companies use centralised content publishing Decentralised support is mostly used by finance companies
  26. 26. TECHNOLOGY
  27. 27. TECHNOLOGY Response rate 90% MS Sharepoint 2013 Office 365 MS Sharepoint 2010 Jive Skype/Skype for Business/MS Lync Bitrix24 1C-Bitrix. Corporate Portal Joomla IBM Connections In-house solution Telegram MS Sharepoint 2016 Pryaniki Other DaOffice MS Sharepoint 2007 35% 13% 2% 2% 2% 2% 19% 4% 4% 31% 7% 7% 19% 6% 6% 6% The most popular IT-solution for Intranet are Microsoft products (different versions of MS SharePoint) In-house solutions come second (31%) with a significant increase compared with the results of study in 2016 (8%)
  28. 28. MS Sharepoint 2013 Bitrix24 Bitrix: Corporate Portal IBM Websphere/ Domino Skype/Skype for Business/MS Lync Joomla Office 365 Yammer MS Sharepoint 2016 Cisco Jabber Telegram In-house solution BM Connections MS Sharepoint 2007 SAP Jam/Netweaver MS Sharepoint 2010 Pryaniki DaOffice 31% 8% 28% 19% 7% 12% 2% 6% 2% 2% 12% 4% 2% 2% 7% 6% 6% 4% 6% 4% 4% 4% 13% 22% 35% 34% TECHNOLOGY 2017 2016 2017 2016 The frequency of SharePoint use as an Intranet solution is close to corresponding data in 2016 The cloud solutions by Office 365 have only 6% market share (with a slight positive trend compared with 2016) The use of Skype/Skype for Business/MS Lync is only 19% New solutions compared to 2016: MS SharePoint 2016 (7%) and Telegram corporate messenger (6%) In 2017 research there are no companies that are using IBM Websphere
  29. 29. MOBILE INTRANET
  30. 30. Do not have 77% MOBILE INTRANET Response rate 95% Have 23% In 14% of companies mobile version is prohibited by security department 23% of companies use mobile version of Intranet The rest of the responding companies don't have one In 14% of companies mobile version is prohibited by security department
  31. 31. MOBILE INTRANET TASKS Response rate 20% Broadcasting company’s news Corporate video broadcasting HR information Document collaboration Employee profiles search Project collaboration Business process workflow Other Document search Non-material motivation (contests, gamification) Search for information for work Online trainings Surveys and polls Company's business units and branches support Executive support 67% 25% 25% 25% 42% 50% 33% 33% 33% 33% 33% 17% 17% 17% 17% The most popular objectives solved by mobile version of intranet are similar to the most popular ones for intranet itself: communications (67%), employee profiles search (50%) and collecting feedback (42%)
  32. 32. TENDENCIES OF USING MOBILE INTRANET 2017 2016 14% 10% 29% 20% Prohibited by security department To be launched Do not have 23% 22% 77% 78% Have There is a slight positive trend (1%) in the development of Intranet mobile version compared with 2016 In 2017 29% companies are planning to launch a mobile version in the next 1,5 years Thus, in 1,5 years more than 50% of companies will have mobile version of Intranet
  33. 33. WHO IS PLANNING TO DEVELOP MOBILE INTRANET Banking/Investment/Leasing Information technology Other Metals, mining Oil, gas Retail Science, education Catering Telecommunication 29% 19% 10% 10% 10% 10% 5% 5% 5% 10,000+ employees 43% Under 40% attendance rate 67% 33% 40+% attendance rate Launching Intranet is planned by Finance and IT companies (48%) Employees of the big share (45%) of the companies that are willing to create mobile version not work in front of a computer and do not have permanent access to Intranet (metals&mining, oil&gas, retail, education, public catering, telecommunication)
  34. 34. MOBILE INTRANET PROHIBITED BY SECURITY DEPARTMENT Oil and gas companies 50,000+ employees High attendance rate (51+%) 38% 38% 50% The mobile version of Intranet is most often prohibited in oil and gas companies (38%), companies with a high attendance rate (51%) and the size of a company of more than 50,000 employees
  35. 35. INSTRUMENTS FOR TOP MANAGERS
  36. 36. INSTRUMENTS FOR TOP MANAGERS Response rate 95% Dashboard Project management Board of Directors community service 16% 11% 2% No such instruments Other 68% 7% 68% of companies' Intranets do not have any special instruments for top managers 16% of companies' Intranets have dashboard with the company's performance indicators 11% of them have instruments for project management
  37. 37. COMPANIES WITH DASHBOARD FOR TOP MANAGERS Response rate 95% The age of Intranet: 6+ years 80+% users have an Intranet access 10,000+ employees 67% 67% 56% Finance companies 34% In 67% of the companies that have dashboard Intranet is used for more than 6 years. Most often those are finance companies 56% of such companies have more than 10 000 employees: the dashboard is an expensive and complex solution, it is mostly affordable for enterprise companies
  38. 38. INTRANET DEVELOPMENT
  39. 39. WHO DEVELOPS INTRANET Response rate 93% In-house Using a contractorIn-house + Using a contractor 3%52%45% Almost a half of the companies develop Intranet in-house while another half uses a contractor The indicators are close to the numbers in 2016 with a slight trend (+2%) to use of a contractor
  40. 40. INTRANET DEVELOPMENT IN-HOUSE In-house solution Companies with under 5,000 employees Companies with an Intranet manager 44% 40% 40% The age of Intranet: 6+ years Development resources 51hours per week56% Intranet development on their own is more common for companies with in-house solution for Intranet (44%), less than 5 thousand employees and Intranet use for more than 6 years It can be assumed that a platform on their own was chosen historically and as a result those companies develop Intranet in- house too. It can also be assumed that for small companies it is cheaper to develop solutions that fully fit their needs rather than buying a costly industrial solution. This approach is mostly applicable within IT and finance companies
  41. 41. USE OF CONTRACTOR Development and support own resources The age of Intranet: 3+ years With an Intranet manager 52% Mainly those are finance, oil and gas, chemicals companies More than 5,000 employees 52 71% 65% hours per week It is most likely that in a company that use an Intranet contractor there are more than 5,000 employees Those are mainly finance, chemicals and oil and gas companies
  42. 42. INTRANET RELAUNCH / RENOVATION Response rate 92% Once in its history Every 5 yearsEvery 3 years 11%36% 22% Never 31% 69% of companies have fully restarted Intranet at least once 69% of companies have renovated Intranet at least once in its history
  43. 43. INTRANET RELAUNCH / RENOVATION Once in its history Never 2017 Every 5 yearsEvery 3 years 11%36% 22% 31% 2016 11%46% 10% 33% In comparison with 2016 the number of companies that renovate intranet every 3 years has doubled It can be concluded that there is a decline in life expectancy of one Intranet version up to 3 years
  44. 44. CONTRACTOR
  45. 45. CONTRACTOR'S SERVICES Development Video content creation Design Needs analysis Implementation of a solution Description of the processes Architecture and structure development Quality check Intranet audit Intranet strategy development Technical support Identification of functional requirements Content migration Usability testing Technical documentation development Training Prototyping 63% 62% 58% 50% 30% 42% 23% 35% 13% 23% 10% 10% 35% 19% 10% 15% 3% 15% 8% 17% 13% 17% 19% 27% 46% 27% 42% 33% 46% 80% 85% In comparison with 2016 10-20% less companies use a contractor The shares of companies that outsource development, technical support and video content creation remain almost unchanged. It can be attributed to the specificity of the tasks: narrowly focused knowledge and skills required, high staff costs 17% of companies use a contractor to develop an Intranet concept, and 13% of companies outsource Intranet audit
  46. 46. PERFORMANCE EVALUATION
  47. 47. PERFORMANCE EVALUATION 71% 63% 48% 14% 14% 11% 5% Keep track of Intranet attendance Collect feedback about intranet through surveys Keep track of number of views, likes and comments Calculate time saved due process automatization Do not evaluate Calculate time saved for a search Other Response rate 93% To evaluate the efficiency 70% of companies keep track of statistics, 60% - collect users feedback, 50% - keep track of number of views, likes and comments Only 14% of companies calculate time saved due to automatization of routine work, 11% - calculate reduction in time spent for a search of information
  48. 48. COMPANIES THAT ARE CALCULATING ECONOMIC EFFICIENCY High attendance rate (51+%) The age of Intranet: 6+ years Telecommunication 67% 50% 38% Economic efficiency is calculated by the companies with high Intranet attendance rate with at least 6 year experience of Intranet use, most often, those are telecommunication companies
  49. 49. PRIORITIES
  50. 50. DEVELOPMENT PRIORITIES FOR THE NEXT 1,5 YEARS Response rate 92% User experience: usability and user-centred design Digital Workplace launch Intranet mobile version launch Business tasks automatization New services development Knowledge management Top management involvement Intranet audit Social network launch Integration with business systems (EPR, CRM, etc.) Introduction of a project management servises Governance: development and support rules, brendbook Dashboard development Information security Other Performance evaluation, ROI calculation Innovation management and crowdsourcing Technical solution change or update (ex., shift from MS SharePoint 2013 to MS SharePoint 2016) 62% 33% 29% 29% 25% 22% 20% 16% 16% 16% 11% 11% 11% 9% 9% 7% 7% 4% Promotion video on Intranet Big data use for analytics 4% 4%
  51. 51. DEVELOPMENT PRIORITIES FOR THE NEXT 1,5 YEARS Response rate 92% For 62% of companies (73% in 2016) the key priority for an Intranet development is positive user experience The second priority is Digital Workplace launch The third priority is Intranet mobile version development. Almost 30% of companies are going to launch a mobile version during the next 1,5 years 0% of companies plan to shift to cloud solutions Only 11% of companies are going to make active use of video on Intranet
  52. 52. e.bogdanova@rivelty.ru Elena Bogdanova Muratshina Elena.Muratshina intranet.rivelty.ru

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