This document discusses different delivery models for repairs services: directly-managed in-house team (DLO), managing agent, wholly owned subsidiary, and joint venture partnerships like limited liability partnerships. It provides brief descriptions of how each model structures the relationship between the social landlord and maintenance contractors. A panel of experts then discusses these options and considerations around making versus buying maintenance services.

1. Repairs Services –
Delivery Models
Chair: Jane Nelson
Executive Director, Mears Group

2. Panel of Experts
Robert Mannion, Head of Property Services
Willow Park Housing Trust
Mathew Baxter, Managing Director
echelon consulting
David Lingeman, Group Director of Property Services
A2Dominion Group

3. Delivery Models
• DLO
• Managing Agent
• Wholly Owned Subsidiary
• Joint Venture Companies – Limited Liability Partnerships
• Outsourced Partnering

4. Make v Buy
DLO Outsourced
Social Landlord Social Landlord
Director of Property
Services Term Brief Contract
Internal Building
Maintenance Maintenance
Service (DLO) Contractor
Service Delivery
Reactive Planned Team

5. Managing Agent
Social Landlord
Director of Property Contract Term Brief
Services
Building
Maintenance
Internal Contractor
Maintenance
Service (DLO)
Reactive Planned

6. Wholly Owned Subsidiary (WOS)
Social Landlord Contract 1
Service
Provider
Contract 2 Building
Wholly WOS
Owned Maintenance
Board Client Rep
subsidiary Contractor
Head of
Service
Service Delivery
Team

7. LLP
Contract 1 Social Landlord
LLP
Members
Step-in
Term Signatory
Agreement
SLA Agreement
to MA
Brief
Service
LLP LLP 2
Delivery Team
Members
Contract 2
Agreement
Specialist
BM Contractor Building Term Brief
signatory to Maintenance
Contract 1 Contractor

8. Panel of Experts
Robert Mannion, Head of Property Services
Willow Park Housing Trust
Mathew Baxter, Managing Director
echelon consulting
David Lingeman, Group Director of Property Services
A2Dominion Group