Presentation on Government Enterprise Architecture in Singapore by Dr. Pallab Saha at World Bank workshop on Government Enterprise Architecture as Enabler of Public Sector Reform

1. Jim Alexander VP, National Public Sector Program [email_address] Assurance in Transformation Government Enterprise Architecture as Enabler of Public Sector Reform The World Bank, Washington DC April 17, 2008

4. Challenge of Scale & Complexity Typical no. of programs Typical no. of services Municipal & Regional Small: 20-30 Large: 40-50 Small: 100-150 Large: 200-350 Provincial (30-60 agencies) 300-500 est. (388+ in Ontario) 1000-2000 est. (1700+ in Ontario) Federal (160 agencies) 1500 est. 5000 est.

7. Public Sector Value Chain Modern and Transformed Government Strong services internally and externally contribute to confidence in the public service Engaged & Supported Employees Internal Services External Services Citizen Service Satisfaction Trust & Confidence

10. Public Sector Reference Models Municipal Government Programs & Services Municipal Information Systems Association 1995 Municipal Reference Model Management Reference Model (MRM) Family Technical Reference Model Data Reference Model Service Component Reference Model Business Reference Model Common methodology for information technology (IT) acquisition in US federal government US Federal Government, Clinger- Cohen Act 2002 Performance Reference Model Federal Enterprise Architecture Framework Federal, Provincial & Municipal Services Government of Canada 2003 Government of Canada Strategic Reference Model Provincial Government Programs & Services Province of Ontario 2000 Public Service Reference Model Scope Provenance Date Model Family

11. The Governments of Canada Strategic Reference Model (GSRM) Target Groups Clients Outputs Provider Organizations Authority Accountability Roles Responsibility Used in Deliver Accomplish Accountability Outcomes Jurisdictions Programs Services Processes Resources

12. Models to Describe the Enterprise

13. GSRM Program Fields - PUBLIC Need to develop human capabilities Public Education Need for new knowledge Science and Knowledge Development Need for protection from insurrection, terrorism, international threats and defence of freedom National Security & Defence Need to use/consume natural resources Need to sustain/renew natural resources Natural Resources Need for fair and just treatment Need to sanction (punish) law-breakers Justice Need to overcome disadvantages Need to help others and share prosperity and community Social Development Need for recognition and protection of legal, collective, human, and democratic rights and freedoms Legal, Collective, Democratic & Human Rights Protection Need for preservation of identity, history, tradition, values Cultural Development Need to enjoy and rely on the natural environment Environment Protection Need to organize, work, trade and prosper Need for protection from economic crimes (Socio-)Economic Development Need for protection from natural and built hazards Needs for protection from violent crime Public Safety Need for protection from illness and disease Public Health Includes all services with public policy goals, whose outputs meet public needs Public Program Fields

14. GSRM Program Fields - PROVIDER Need to deliver citizen-focused services effectively and efficiently across all public programs Service Delivery Need to comply with laws, regulations and best practices as an enterprise Professional Services Need to maintain and steward the facilities and assets entrusted to the care of the enterprise Facilities and Assets Management Services Need to deploy and use the enterprise’s resources, facilities and assets Administrative Services Need to conserve the enterprise’s resource inputs Supply Chain Management Services Need to deploy and steward the enterprise’s information IS Management Services Need to deploy and steward the enterprise’s financial resources Financial Management Services Need to deploy and steward the enterprise’s human resources Human Resources Management Services Need to communicate with the public and with the enterprise Communications Management Services Need to shape the enterprise to address public goals Corporate Policy, Planning and Management Need to accomplish public goals Public Policy, Planning and Management Includes all services with corporate (enterprise) policy goals, whose outputs meet provider needs Provider Program Fields

16. Program Logic Model Shows Relationship Between Outcomes Services & Activities Outputs Direct outcomes Intermediate outcomes Strategic outcome Increased public safety Reduced property loss due to flooding Reduced death rate due to flooding Reduced flooding Reduced value of floodplain development Reduced number of floodplain inhabitants Reduced number of floodplain developments Floodplain development restriction activities Restored wetlands Wetland restoration activities

22. UNHCR ICT Service Model

24. … building a strategy for strengthening leadership, management & operations

26. Jim Alexander Vice President, National Public Sector Program Chartwell Inc., 275 Slater Street, Suite 900 Ottawa, Ontario K1P 5H9 Canada 613 231-4411 613 875-8247 (cell) [email_address]