Tiếp tân

1. Skills Development Program
Office of International Cooperation & Education

2.  Productivity: performance that adds values
to the company
- Mission statement: why does it exist?
- Vision statement: where does it want to be?
- Values statement: what is important to the
company?

5.  What persuade customers to buy a
company’s product?
- Excellent service
- Quality
- Creativity & Innovation
“ Perform your best of all times”

6. Internal customers
External customers

8.  A competent employee: who knows the
product well
 A responsive employee: provides a customer
personal intention