1. Restorative Justice
The Solution for Retailers
o Darrell Huntsman – CEO at Corrective Education Company
o Chad McIntosh – Vice President: LP and Risk Management at Bloomingdales
o Tom Meehan – Corp. Mgr: Data, Systems and Central Investigations at Bloomingdales
o Dr. Read Hayes – Research Scientist, Univ. of Florida and LPRC

2. The Challenges

3. The Challenges
Retailer
Total
Cost
of
Shoplifter
Shrink
Time
Recidivism
Offender
Accountability
Liability
Protect
the
Brand

4. The Challenges
RetailerCJS
Total
Cost
of
Shoplifter
Shrink
Time
Recidivism
Overburdened
Offender
Accountability
Liability
Protect
the
Brand
Competing
Priorities
Time
Recidivism Shrinking
Budgets

5. The Challenges
RetailerCJSOffender
Total
Cost
of
Shoplifter
Shrink
Time
Recidivism
Overburdened
Offender
Accountability
Liability
Protect
the
Brand
Stuck
in
the
Doom
Loop
Competing
Priorities
Time
Recidivism Shrinking
Budgets
Lack
will
and
skill
to
change
Criminal
Record
Fewer
Opportunities
Lack
of
hope
Recidivism

6. • Must
streamline
the
process
• No
incremental
costs
• Impact
recidivism
Is There a Solution?

7. What is
Restorative
Justice?

8. Restorative Justice vs. Traditional View

9. Traditional View
• What laws have been
broken?
• Who Did it?
• What does the
offender deserve?
Restorative Justice vs. Traditional View

10. Traditional View
• What laws have been
broken?
• Who Did it?
• What does the
offender deserve?
Restorative Justice
• Who has been
harmed?
• What are their needs?
• Whose obligations
are these?
Restorative Justice vs. Traditional View

11. What it Means
Offender Victim

12. Government
What it Means
Offender Victim
Agree

13. Restorative Justice Components

14. Restorative Justice Components
Accountability

15. Restorative Justice Components
Accountability
Competency
Development

16. Restorative Justice Components
Accountability
Competency
Development
Community
Protection

17. RJ Research Continues
Primary RJ Program Outcome Hypotheses:
1. Restorative justice will do better than conventional
justice at reducing repeat offending
2. Restorative justice will do better than conventional
justice at repairing the harm crime causes to victims
1.
Sherman
and
Strang,
2007

18. RJ is one of the most empirically supported
crime prevention efforts1
1.
Sherman
and
Strang,
2007

19. RJ is one of the most empirically supported
crime prevention efforts1
• Substantially reduced repeat offending for some offenders
• Over doubled the offenses brought to justice as diversion from CJ
• Provided victims and offenders with more satisfaction with justice than CJ
• Reduced crime victims’ desire for violent revenge against their offenders
• Reduced the costs of criminal justice, when used as diversion from CJ
• Reduced recidivism more than prisons
1.
Sherman
and
Strang,
2007

20. Restorative Justice
in Retail

21. Apprehend
Call / Wait
for Police
Collect
Evidence
Assess &
Assign
Case Court Case Fine
Criminal
Record
Education
Course
Offender ✔
✔
1-6 hr
✔
1-3 hr
✔
$200-$1k
✔
✔
$75-0.6k
Retailer ✔
✔
1-6 hr
✔
1-8 hr
✔
1-3 hr
Police
✔
0.5 – 1 hr
✔
0.5 – 1 hr
✔
0.5 – 1 hr
Judicial
System
✔
.25 - 1 hr
✔
0.5 - 2 hr
What is the real cost of a shoplifter?
Cost
$2.6k
-­‐
$5.3K

22. Apprehend
Call / Wait
for Police
Collect
Evidence
Assess &
Assign
Case Court Case Fine
Criminal
Record
Education
Course
Offender ✔
✔
1-6 hr
✔
1-3 hr
✔
$200-$1k
✔
✔
$75-0.6k
Retailer ✔
✔
1-6 hr
✔
1-8 hr
✔
1-3 hr
Police
✔
0.5 – 1 hr
✔
0.5 – 1 hr
✔
0.5 – 1 hr
Judicial
System
✔
.25 - 1 hr
✔
0.5 - 2 hr
What is the real cost of a shoplifter?
Cost
$2.6k
-­‐
$5.3K
$15k
-­‐
$25k

23. Apprehend
Call / Wait
for Police
Collect
Evidence
Assess &
Assign
Case Court Case Fine
Criminal
Record
Education
Course
Offender ✔
✔
1-6 hr
✔
1-3 hr
✔
$200-$1k
✔
✔
$75-0.6k
Retailer ✔
✔
1-6 hr
✔
1-8 hr
✔
1-3 hr
Police
✔
0.5 – 1 hr
✔
0.5 – 1 hr
✔
0.5 – 1 hr
Judicial
System
✔
.25 - 1 hr
✔
0.5 - 2 hr
What is the real cost of a shoplifter?
Cost
$2.6k
-­‐
$5.3K
$15k
-­‐
$25k

24. Apprehend
Call / Wait
for Police
Collect
Evidence
Assess &
Assign
Case Court Case Fine
Criminal
Record
Education
Course
Offender ✔
✔
1-6 hr
✔
1-3 hr
✔
$200-$1k
✔
✔
$75-0.6k
Retailer ✔
✔
1-6 hr
✔
1-8 hr
✔
1-3 hr
Police
✔
0.5 – 1 hr
✔
0.5 – 1 hr
✔
0.5 – 1 hr
Judicial
System
✔
.25 - 1 hr
✔
0.5 - 2 hr
What is the real cost of a shoplifter?
Cost
$2.6k
-­‐
$5.3KA Proper RJ Program can
Eliminate These Steps

26. Qualify
the
offender
Capture
information
and
evidence
Show
the
Offender
the
option

27. Qualify
the
offender
Capture
information
and
evidence
Show
the
Offender
the
option
☒
No Thank You
Follow
Retailer
Policy

28. Qualify
the
offender
Capture
information
and
evidence
Show
the
Offender
the
option
☒
No Thank You
☑︎ Yes
Follow
Retailer
Policy

29. Qualify
the
offender
Capture
information
and
evidence
Show
the
Offender
the
option
☒
No Thank You
☑︎ Yes
Follow
Retailer
Policy
Will
&
Skill
to
be
better

30. Qualify
the
offender
Capture
information
and
evidence
Show
the
Offender
the
option
☒
No Thank You
☑︎ Yes
Follow
Retailer
Policy
Will
&
Skill
to
be
better

31. Offender Retailer CJS

32. Offender Retailer CJS
Role of the Provider

33. Offender Retailer CJS
Role of the Provider
• Develop and deploy technology Mobile db Analytics

34. Offender Retailer CJS
Role of the Provider
• Develop and deploy technology
• Provide programs to reduce
recidivism
Mobile db Analytics
Behavior Life Skills Coaching

35. Offender Retailer CJS
Role of the Provider
• Develop and deploy technology
• Provide programs to reduce
recidivism
• Reduce liabilities and Ensure
compliance
Mobile db Analytics
Behavior Life Skills Coaching
Statutes
Consis-
tency
Training/
Support

36. Key
Success
Factors

37. Key
Success
Factors
1
Strong
Relationship
with
government

38. Key
Success
Factors
1
2
Strong
Relationship
with
government
Stream
Line
the
process

39. Key
Success
Factors
1
2
3
Strong
Relationship
with
government
Stream
Line
the
process
Path
for
Restitution

40. Key
Success
Factors
1
2
3
4
Strong
Relationship
with
government
Stream
Line
the
process
Path
for
RestitutionOffender
Assessment

41. Key
Success
Factors
1
2
3
4
5
Strong
Relationship
with
government
Stream
Line
the
process
Path
for
RestitutionOffender
Assessment
100%
Offender
Accountability

42. Key
Success
Factors
1
2
3
4
5
6
Strong
Relationship
with
government
Stream
Line
the
process
Path
for
RestitutionOffender
Assessment
100%
Offender
Accountability
Reduce
Recidivism

43. The Impact

44. The Impact
85%
Efficiency
LPRC study shows CEC's
program saves 85% more time
and $200 per apprehension

45. The Impact
85%
Efficiency Apprehensions
34%
LPRC study shows CEC's
program saves 85% more time
and $200 per apprehension
Less administrative time
shows a 34% increase in
number of apprehensions

46. The Impact
85%
Efficiency Apprehensions Restitution
34% 80%
LPRC study shows CEC's
program saves 85% more time
and $200 per apprehension
Less administrative time
shows a 34% increase in
number of apprehensions
Customer surveys shows a
50% - 80% increase financial
restitution

47. Case Study:
Bloomingdales

48. • Speed
and
accuracy
of
data
input
• Eliminate
the
need
for
police
to
come
• Single
place
to
collect
and
view
data
and
information
Efficiency

49. Scan Drivers
License and UPC
Codes

50. Fields are Auto-Populated

51. Fields are Auto-Populated

52. Verify addresses for
accurate civil Demand

53. Verify addresses for
accurate civil Demand

54. Eliminate Paperwork

56. Efficiency

57. Efficiency
Traditional
NoProsecution
95 Minutes 53 Minutes
44%↓

58. Efficiency
Traditional
NoProsecutionProsecution
95 Minutes 53 Minutes
137Minutes 102Minutes
44%↓
26%↓

59. Efficiency
• Eliminate
the
need
for
law
enforcement
to
roll
for
low-­‐risk
offenders
• Provide
clean,
accurate
information
to
law
enforcement
.
.
.
Only
when
they
need
it
Relationship

60. Electronically file
criminal complaints

61. Provide Real-Time
Analytics for you and your law
enforcement partners

63. Efficiency Relationship Recidivism

64. Efficiency Relationship
2nd time 3rd time CEC Program
Recidivism
30% 70% 0%

65. Efficiency Relationship Recidivism Brand
• Living
our
values
• Protecting
our
assets

67. “
CEC
makes
my
life
easier”
“It’s
easy”
“It’s
fast”
“It’s
nice
not
to
have
to
wait
for
the
police”
“It’s
looks
professional”
“We
love
the
fact
that
we
can
take
photo’s
and
fill
out
forms
on
the
iPad”
“It
feels
good
to
help
people
that
just
made
a
bad
choice”
“We
love
the
iPad”
“It’s
cool”

68. Customers Employees Community

69. Efficiency Relationship Recidivism Brand

70. Efficiency Relationship Recidivism Brand
Social
Impact

73. Thank You