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With continued pressure on businesses to reduce their cost of risk, risk managers are focusing increasing attention on managing legal expenses. Given the current economy, there is a tremendous financial pressure for claimants to turn to attorneys for perceived justice and claim resolution. Attorney involvement has been shown to increase claim costs significantly. Resulting outcomes are seldom ideal for employers or employees. The claims process becomes extended, costs increase, and frustrations mount for both sides. This session is designed to provide risk managers with a broader view of how to manage both expenses as well as the process. Participants will learn the benefits of establishing a well-defined legal philosophy, how to select and direct a legal and claim management team, when to consider the use of alternative dispute resolution techniques, and how to effectively employ these techniques to improve the legal outcomes for their own organizations.